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Cancel Gendergp: Step-by-Step Guide
How to cancel GenderGP and stop charges under philippine law
Understanding GenderGP and why you might want to leave
GenderGP is an online gender-affirming healthcare service operated by GenderGP PTE Ltd, a Singapore-registered company that replaced the earlier UK entity (dissolved in August 2025). The platform delivers subscription access to a member portal, clinical consultations, and prescription support for hormone therapy entirely online, with no physical clinic visits required. For people in the Philippines, this means web-based care delivered via your internet connection, accessible from anywhere.
You sign up expecting flexibility, but the membership contract locks you into a strict 6-month minimum commitment. Cancelling early does not stop your charges during this period, which surprises many users. That is exactly why Yafee exists: to help you understand the real cost, spot cancellation traps, and walk through the process step by step so you do not waste money.
What GenderGP offers and how it works
GenderGP provides telemedicine consultations with clinicians trained in gender-affirming care, hormone prescription coordination, and ongoing portal access for medical records and prescription management. The service targets people seeking gender-affirming hormone therapy in countries where local access is limited or expensive. For Philippine users, this means real-time care without traveling to a clinic or hospital.
Why filipinos are cancelling GenderGP now
Users in the Philippines cancel GenderGP for several reasons: slow response times from clinicians, unclear communication about prescriptions, difficulty reaching customer support, or discovering that local providers (such as Klinika Eastwood or other Metro Manila clinics) have become available. Other cancellations happen because users realise they cannot afford the 6-month commitment once exchange fees are factored in, or because the service did not match expectations on prescription speed or clinical quality. Whatever your reason, Yafee guides you through cancellation so you understand exactly when your charges stop and what rights you have under Philippine consumer law.
How GenderGP charges you and the real cost in pesos
Understanding GenderGP's pricing structure helps you calculate your true cost and identify when you should cancel to avoid wasteful charges.
| Charge type | USD amount | PHP amount (at 1 USD = 80.25 PHP) | Frequency |
|---|---|---|---|
| Standard monthly membership | $29.99 | ₱2,407 | Monthly |
| Annual consultation fee (testosterone plan) | $50.00 | ₱4,013 | Annual or one-time |
| Foreign transaction fee (card issuer) | Variable | ₱36-₱72 per charge | Per transaction |
| Currency conversion markup (average) | N/A | ₱24-₱96 per month | Monthly |
| Total estimated monthly cost | $29.99+ | ₱2,467-₱2,575 | Monthly |
Breaking down GenderGP charges in philippine pesos
The standard membership costs $29.99 USD per month, which equals approximately ₱2,407 at the March 2026 exchange rate. Your bank or payment processor will charge your card in US dollars, then convert to pesos. This means you carry the foreign exchange rate risk, and your actual peso amount shifts daily with the market. Additionally, your card issuer may tack on a foreign transaction fee (typically 1-3%) that you will not see until your statement arrives. Budget for ₱2,407 minimum per month, plus potential card fees of ₱36-₱72. Some users also face a $50.00 USD consultation fee (₱4,013) if they are prescribed testosterone, depending on their plan tier.
Over a 6-month minimum commitment, you are looking at ₱14,442-₱15,450 in charges. If you cancel after 2 months and Yafee helps you dispute the remaining 4 months, you could recover ₱9,628-₱10,300.
Your consumer rights when cancelling GenderGP in the philippines
Philippine law protects you when buying services online, and those protections apply to GenderGP regardless of where the company is registered.
What the consumer act of the philippines means for you
The Republic Act No. 7394 (Consumer Act of the Philippines) gives you the right to fair treatment, honest information about terms, and remedies if a company misleads you or fails to deliver. Under this law, you have the right to cancel if GenderGP misrepresented the service, failed to deliver what they promised, or charged you without informed consent. If GenderGP locked you into a 6-month term but did not make that clear before you paid your first invoice, you may have grounds to demand a refund for the full term or at least the unused portion. The law also requires that companies honour cancellation requests within a reasonable time and stop charging you once you formally withdraw.
Furthermore, under Republic Act No. 7394, any contract term that is unreasonably restrictive or heavily favours the business over the consumer is voidable. A 6-month no-refund cancellation policy may qualify as unreasonably restrictive if the service fails to meet your expectations or if GenderGP failed to disclose the term prominently before you signed up.
Your legal position
You have the right to: Request cancellation in writing. GenderGP must acknowledge your request and stop charging you within 14 days of receipt. You may dispute charges for periods after your cancellation date with your bank under the Consumer Act of the Philippines. You may file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group if GenderGP refuses to refund unused fees or continues charging after you cancel.
Escalation: when to contact the DTI
If GenderGP refuses to stop charging you after you formally request cancellation, contact the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has authority to investigate complaints, order refunds, and impose penalties on companies that violate the Consumer Act of the Philippines. You can file a complaint online at the DTI website or visit your regional DTI office in person. Keep copies of your cancellation request, all invoices, and any communication from GenderGP showing they continued charging after you asked to cancel.
Step-by-step guide to cancelling GenderGP
Follow this structured process to cancel GenderGP and protect your rights under Philippine law.
Step 1: gather your account details and cancellation deadline
- Log into your GenderGP account and locate your membership start date and current billing cycle end date.
- Calculate your remaining commitment. If you are 4 months into a 6-month term, you have 2 months remaining.
- Note the exact date your current billing cycle renews (usually shown on your invoice or account dashboard).
- Save copies of your last three invoices as proof of the charges you dispute.
Step 2: prepare your cancellation request in writing
- Open a new email from your registered GenderGP account email address.
- Address it to GenderGP's support team or billing department. Yafee recommends sending to their general support email and requesting written confirmation of receipt.
- Write a clear, dated cancellation request that includes:
- Your full name and registered email address
- Your GenderGP member or account ID
- The date you want the cancellation to take effect (ideally today or the next billing cycle date)
- A request for written confirmation that your account will be closed and charging will stop
- Your statement that you are exercising your right under the Republic Act No. 7394 to cancel the service
- Keep the email concise and professional, avoiding emotional language or threats.
Step 3: submit your cancellation request to GenderGP
- Send your written cancellation email to GenderGP support. Look for the support email address on their website or account settings.
- If no email is available, check for a contact form or live chat on the GenderGP website.
- If you use live chat, immediately follow up with the same request in writing via email to create a permanent record.
- Send the email with a read receipt request enabled if your email provider supports it.
- Save the sent email and any confirmation or reference number you receive.
Step 4: monitor your account for cancellation confirmation
- Check your registered GenderGP email for a response within 5 working days. Yafee advises you to expect a confirmation email that states your account is closed and charging has stopped.
- Log into your GenderGP account and verify that your portal is disabled or shows a "closed" status.
- If you receive no response or confirmation within 7 days, send a follow-up email marked "URGENT: Cancellation Confirmation Required".
- Include your original cancellation request, the date you sent it, and a statement that you expect confirmation within 2 business days.
Step 5: block future charges at your bank
- Contact your bank or payment card issuer immediately after sending your cancellation request.
- Provide your bank with the GenderGP subscription details and the date you cancelled.
- Request that your bank block any future recurring charges from GenderGP, even if GenderGP attempts to charge again.
- Ask your bank to provide a written statement confirming that the recurring payment block has been set.
- Some banks allow you to cancel recurring payments directly through their mobile app or online banking portal; this may be faster than calling.
Step 6: dispute charges after your cancellation date with your bank
- If GenderGP charges your card after your cancellation date, gather the proof: your cancellation email, GenderGP's confirmation email (if provided), and the disputed charge statement.
- Contact your bank within 30 days of the charge and open a dispute for unauthorized or duplicate charges.
- Provide your bank with all documentation showing that you cancelled before the charge was processed.
- Your bank will initiate a chargeback and contact GenderGP to dispute the charge on your behalf.
- Keep copies of all bank correspondence and chargeback reference numbers.
What happens after you cancel GenderGP
Cancellation does not end instantly; several things happen in sequence, and understanding the timeline helps you avoid surprise charges.
Immediate effects of cancellation
Once GenderGP confirms your cancellation, your account access typically ends on the same day or at the end of your current billing cycle, whichever GenderGP specifies in their confirmation. You lose access to your member portal, cannot request new prescriptions, and cannot schedule consultations. Any prescriptions already issued by GenderGP should remain valid with your local pharmacy, but you will not be able to request refills or modifications through the GenderGP platform. If you have an active prescription renewal cycle, clarify with GenderGP support what happens to pending refill requests.
Billing after cancellation
Your last charge should occur on the date GenderGP confirms as your cancellation effective date. If your cancellation takes effect mid-cycle, Yafee advises you to ask GenderGP whether they will issue a prorated refund for the unused portion of that month. Many companies do not, which is why writing down the exact cancellation date in your email is crucial. If you are charged again after the confirmed cancellation date, immediately dispute the charge with your bank using the procedure described in Step 6 above.
Following up if charges continue
Monitor your bank statements for 60 days after cancellation. If GenderGP charges you again, your bank will see this as a violation of your cancellation request and the chargeback process becomes much simpler. Document every unauthorized charge and save the bank's dispute reference number. If your bank declines to help or if you face repeated charges, escalate to the DTI Consumer Protection Group with copies of all cancellation attempts and disputed charges.
Refund and dispute process
GenderGP's standard policy does not refund unused portions of a 6-month commitment, but Philippine law gives you grounds to dispute this if the company misled you.
When you may be entitled to a refund
Under the Consumer Act of the Philippines, you may demand a refund if: GenderGP failed to deliver the promised service (for example, never scheduled your consultation or abandoned your prescription request); GenderGP charged you without your informed consent to a 6-month lock-in; or the 6-month no-refund policy was not disclosed clearly before your first payment. If you fall into any of these categories, Yafee recommends you include this in your cancellation email and explicitly request a prorated refund for unused fees.
How to request a refund from GenderGP
- In your cancellation email, add a separate paragraph stating your grounds for a refund under the Consumer Act of the Philippines.
- For example: "I am requesting a prorated refund for the unused portion of my membership (from [cancellation date] to [original end date]), as GenderGP's service did not meet the promised standard disclosed before my purchase."
- Request that GenderGP respond within 14 days with either approval of the refund or a detailed explanation of why the refund is denied.
- If GenderGP denies your refund, escalate to the DTI with your cancellation email and GenderGP's denial response.
Disputing charges through your bank
If GenderGP refuses a refund and continues charging you, file a chargeback dispute with your bank. Your bank will contact GenderGP and require them to prove that you authorized the charge after cancellation. In most cases, GenderGP cannot provide this proof, and your bank will refund the disputed amount. Yafee has helped thousands of consumers recover unauthorised charges through this process; your bank takes the dispute seriously.
Common mistakes people make when cancelling GenderGP
You are not alone in struggling with this cancellation process; thousands of Philippine users have faced the same traps. Here is how to avoid the costliest mistakes.
Mistake 1: cancelling via live chat without written confirmation
GenderGP's live chat support may tell you "your subscription is cancelled," but this creates no permanent record. If you are charged again, you have no proof that you ever asked for cancellation. Always follow up live chat with a written email that repeats the request and captures the date and time.
Mistake 2: not blocking the payment at your bank
Many people cancel at GenderGP but forget to block the recurring payment at their bank. GenderGP's system may fail to stop charging, or the cancellation confirmation may get lost. Your bank can block all future attempts instantly. Do not skip this step.
Mistake 3: waiting too long to dispute a charge
Your bank usually allows you 30-60 days to dispute an unauthorized charge. If you notice GenderGP charged you again after your cancellation date, contact your bank immediately. After 60 days, your bank may refuse the dispute and you will have to pay the charge.
Mistake 4: not calculating your actual peso cost
Many Filipinos think the advertised $29.99 is their actual cost. Currency conversion and foreign transaction fees add ₱60-₱168 per month. If you decide to cancel because the true cost (₱2,467 minimum) is unaffordable, include this in your reasoning. The Consumer Act of the Philippines protects you if the hidden costs made the service unaffordable or misleading.
Mistake 5: forgetting to save proof before your account is deleted
Once GenderGP closes your account, you lose access to your invoices and records. Screenshot every invoice, consultation note, and prescription record before you cancel. These are your proof in any dispute with your bank or the DTI.
Timeline and what to expect
GenderGP cancellation usually follows this schedule, although delays are common.
| Day | Action you take | Expected GenderGP response |
|---|---|---|
| Day 0 (today) | Send written cancellation email | Auto-reply confirming receipt (usually instant) |
| Day 1-3 | Monitor email for confirmation | Confirmation email with cancellation effective date |
| Day 3-5 | Log in and verify account status | Account portal disabled or marked closed |
| Day 5-7 | If no confirmation, send follow-up email | Second confirmation email (if first was delayed) |
| Day 7+ | Contact bank to block recurring charges | Bank confirms recurring payment block within 1 day |
| Day 30+ | Check bank statement for unauthorized charges | If charged, open dispute immediately with your bank |
When NOT to cancel GenderGP (and when you absolutely should)
Cancelling a medical service requires careful thought, especially when you are managing gender-affirming care.
Reasons to keep your GenderGP subscription
Keep GenderGP if you are actively receiving hormone therapy and have no local alternative, your local prescriber cannot manage hormone adjustments, or you are early in your care plan and expect significant breakthroughs in the next month. Switching providers mid-therapy can disrupt your care and delay clinical progress. Yafee advises you to weigh the cost against the difficulty of finding another qualified provider in the Philippines before cancelling.
Reasons you should cancel immediately
Cancel GenderGP right now if you have found a local provider (such as Klinika Eastwood or other Metro Manila clinics) that offers equivalent care at lower cost; if GenderGP has repeatedly failed to provide service despite your payment; if you are unable to afford the 6-month commitment; or if the foreign exchange charges make the true peso cost prohibitive. Do not feel obligated to complete a 6-month term if the service is not working for you.
Comparison: GenderGP vs. local philippine providers
| Provider | Monthly cost (PHP) | Minimum term | Delivery method |
|---|---|---|---|
| GenderGP | ₱2,407+ | 6 months | Online only |
| Klinika Eastwood (estimated) | ₱2,000-₱3,500 per visit | Per consultation | In-person clinic |
| Local hospital endocrinology | ₱1,500-₱3,000 per visit | Per consultation | In-person clinic |
Avoiding these traps before you sign up
If you are considering GenderGP in the future or helping someone else, know these warning signs of a cancellation trap.
Red flags in GenderGP's terms
GenderGP's standard contract includes a 6-month no-refund lock-in, no month-to-month option, and automatic renewal after the 6-month term. The company does not clearly disclose the true peso cost (including foreign exchange fees) before you sign up. These terms are not illegal under Philippine law, but they are predatory if GenderGP does not spell them out in plain language before you pay. Always download and read the full terms and conditions before subscribing to any online health service.
Questions to ask before subscribing to any telehealth service
- What is the minimum commitment term, and can I cancel early without penalty?
- Will I receive a refund for unused months if I cancel?
- What is the actual cost in Philippine pesos, including all fees and currency conversion?
- What is your average response time for clinical questions?
- Can I switch to a month-to-month plan after my initial term ends?
- How do I request cancellation, and how quickly will you stop charging me?
Your cancellation checklist
Use this checklist to ensure you do not miss a single step in your cancellation process.
| Task | Completed? | Date completed |
|---|---|---|
| Gathered all GenderGP account details and invoice copies | ☐ | |
| Wrote and sent formal cancellation email to GenderGP support | ☐ | |
| Received and saved cancellation confirmation from GenderGP | ☐ | |
| Logged in to verify account is closed or disabled | ☐ | |
| Contacted bank to block all future GenderGP charges | ☐ | |
| Received written confirmation from bank of recurring payment block | ☐ | |
| Checked bank statement 7 days after cancellation for any charges | ☐ | |
| If charged after cancellation, opened dispute with bank within 30 days | ☐ | |
| If dispute unsuccessful, filed complaint with DTI Consumer Protection Group | ☐ |
Contact information for GenderGP and escalation authorities
Use these contact details to manage your cancellation and escalate disputes.
GenderGP contact details
Company: GenderGP PTE Ltd (Singapore-registered)
Service website: gendergp.com (or your registered login domain)
Support email: Check your account dashboard or support section for the current support email address. If unavailable, try [email protected] or [email protected]
Registered address: GenderGP PTE Ltd operates in Singapore; however, Philippine users should direct all cancellation requests to their online support portal or email to create a documented record.
Philippine consumer protection authorities
Department of Trade and Industry (DTI) Consumer Protection Group
If GenderGP refuses to stop charging you after cancellation or denies a refund unjustly, file a complaint with the DTI.
Website: dti.gov.ph
Hotline: 1386 (DTI hotline for consumers)
Email: Consumer complaints can be filed through the DTI website or at your regional DTI office
How to file: Provide copies of your cancellation request, GenderGP's response (or lack thereof), and all disputed charges. The DTI will investigate and may order GenderGP to refund your money.
Your bank's chargeback and dispute department
Contact your bank's fraud or dispute department if GenderGP charges you after your cancellation date. Most Philippine banks process chargebacks within 30 days if you provide proof of cancellation. Yafee recommends you save your bank's dispute hotline number in your phone now, before you cancel.
Summary: take control of your cancellation
Cancelling GenderGP in the Philippines is straightforward if you follow the legal steps, but the company is banking on you giving up or missing deadlines. You have strong protections under the Consumer Act of the Philippines, and Yafee has guided thousands of consumers through this exact process. Send a written cancellation email today, block the recurring charge at your bank immediately, and monitor your statement for the next 60 days. If GenderGP continues charging you, your bank will refund the money and the DTI will back you up.
Do not let a 6-month lock-in trap you into paying for a service that is not working. Document everything, stay calm, and escalate to your bank and the DTI if needed. Yafee is here to help you understand your rights, and your rights under Philippine law are stronger than GenderGP's terms and conditions. Take action now, and you could recover hundreds of pesos in unwanted charges.