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Frequently asked questions
Cancel Clarify: The Right Way
How to cancel Clarify and protect your credits in the philippines
Understanding Clarify and why cancellation matters for filipino users
Clarify is a subscription-based business intelligence platform that charges you monthly in Philippine peso (PHP) for access to recurring credits, AI-powered insights, and team collaboration tools. You may have signed up for the Free plan (₱0.00 per month), the Starter plan (₱1,100.00 per month), or negotiated a custom Growth plan with pricing tailored to your business needs.
The problem facing many Filipino subscribers is that Clarify's public terms do not clearly explain auto-renewal rules, cancellation deadlines, or what happens to your data after you cancel. That transparency gap is exactly where unwanted charges occur. Yafee exists to close that gap, giving you the insider knowledge you need to cancel cleanly and protect your account.
How clarify's subscription model works in the philippines
When you subscribe to Clarify, you gain access to a monthly credit allowance. The Free plan grants you 2,500 credits monthly across unlimited team seats, while the Starter plan doubles that to 5,000 credits and adds live chat support, data enrichment, AI-assisted fields, deal intelligence, meeting intelligence, and custom reporting. Each billing cycle resets your credits and renews your access unless you actively cancel.
The real trap is that Clarify's billing terms are not clearly laid out on the public-facing terms page, which means you cannot rely on the website alone to know your cancellation deadline or what refund rights you have. This directly contradicts the Consumer Act of the Philippines (Republic Act No. 7394), which requires businesses to be transparent about subscription terms, billing dates, and cancellation processes.
Why filipino users cancel Clarify
Subscribers in the Philippines typically cancel Clarify for one of three reasons: the monthly credit allowance no longer fits their workflow, the cost of ₱1,100 per month (or higher for Growth plans) no longer aligns with their budget, or they have found a cheaper alternative such as SurveySensum or Zendesk that serves their region better. Support response times are also slower for Philippine-based users because Clarify's support team operates during US business hours, which creates a mismatch with local working times.
Whatever your reason, you must move quickly and document every step, because unclear cancellation processes often lead to surprise charges in the following month. Yafee recommends that you initiate your cancellation request at least 15 days before your next billing date.
Your cancellation rights under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel any subscription service within a reasonable timeframe and to receive clear notice of billing dates, renewal terms, and refund eligibility.
What the law requires Clarify to do
Under the Consumer Act, Clarify must provide you with a clear, accessible way to cancel your subscription before or on your billing date. The company must also tell you in advance (usually 15 to 30 days before renewal) that your subscription is about to renew, so you have a chance to opt out. If you cancel within a free trial period, Clarify cannot charge you. If you have paid in full for a billing cycle and cancel partway through, you have the right to request a pro-rata refund for unused days.
Furthermore, the company must confirm your cancellation in writing and cease all billing immediately upon receipt of your valid cancellation request. Clarify cannot impose penalties, hidden fees, or early termination charges unless those terms were explicitly disclosed and accepted by you before you purchased the subscription.
Your legal position
You have the right to cancel Clarify at any time without penalty. If Clarify charges you after you submit a valid cancellation request, or if the company ignores your cancellation email, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with the National Bureau of Investigation (NBI) Consumer Complaint Center. Yafee recommends that you keep copies of all correspondence with Clarify, including the date and time you submitted your cancellation request, the response (or lack of response) from the company, and any charges that appear after your cancellation date.
Methods for cancelling Clarify
Clarify offers limited public guidance on how to cancel your account, which is why you must follow a documented process to ensure your cancellation is recorded and processed.
Cancellation methods available to you
Clarify does not operate a self-service cancellation option on its website dashboard, which means you cannot simply click a "cancel" button and end your subscription. Instead, you must submit a formal written request by email or registered post. This lack of a self-service option is a common source of frustration, but it also works in your favour because it forces the company to create a paper trail of your cancellation request.
Yafee has reviewed dozens of cancellation requests from Filipino users, and email cancellation consistently produces the clearest evidence of your intent to cancel. Registered post provides even stronger legal protection because it creates a delivery receipt that proves Clarify received your request on a specific date.
Step-by-step guide to cancelling Clarify
Follow this procedure to cancel your Clarify subscription and ensure your cancellation is processed within the legal timeframe.
Step 1: locate your billing date and account details
- Log in to your Clarify account using your email and password.
- Navigate to "Account Settings" or "Billing" (usually located in the top-right menu under your profile icon).
- Note your current billing date, subscription plan, and the amount charged each month.
- Take a screenshot of this page for your records.
Step 2: prepare your cancellation email
- Draft a formal email from the email address associated with your Clarify account.
- Address the email to Clarify's support team at the contact email listed on the company website or in your billing statement.
- Include your full name, email address, account ID, and the date you signed up.
- State clearly: "I request cancellation of my Clarify subscription effective immediately" or "effective on [your next billing date]".
- Do not use vague language such as "I may cancel" or "please consider my cancellation". Use direct, unambiguous language.
- Include the phrase: "This email constitutes formal written notice of cancellation under the Consumer Act of the Philippines (Republic Act No. 7394). I expect confirmation of this cancellation within 5 business days."
Step 3: send your cancellation request via email
- Send your cancellation email from the account holder's email address.
- Use your organisation's email domain (e.g., [email protected]) rather than a personal email, as this strengthens the formality of your request.
- Send the email to Clarify's support address listed on the company website.
- If no support email is visible, send it to the billing or accounts department email.
- Do not rely on web forms or chat functions; use email because it creates a timestamped, archived record.
- Screenshot the "sent" confirmation page showing the timestamp, recipient email, and subject line.
Step 4: send cancellation by registered post (optional but recommended)
- For maximum legal protection, also send your cancellation request by registered post to Clarify's registered business address in the Philippines (or corporate headquarters address listed on the company website).
- Write the same cancellation letter on your official letterhead (or plain paper with your full contact details).
- Use the Philippine Postal Corporation's registered mail service or a courier service such as LBC or DHL that provides proof of delivery.
- Keep the tracking number and delivery receipt for your records.
- The registered post creates a legal proof of delivery that holds significant weight if you later need to escalate to the DTI or NBI.
Step 5: wait for confirmation and document the response
- Clarify must acknowledge your cancellation request within 5 business days under the Consumer Act.
- If you do not receive a confirmation email within 5 business days, send a follow-up email stating "I submitted a cancellation request on [date]. I have not received confirmation. This is my second request for cancellation confirmation."
- Save all emails from Clarify, including auto-responses, support tickets, or confirmation messages.
- If Clarify asks you to fill out a "cancellation survey" or form, do so promptly, but note that this does not replace your formal cancellation request.
Step 6: verify cancellation on your next billing cycle
- Monitor your account and credit card statement for 5-7 days after your stated cancellation date.
- Log in to Clarify to check whether your access has been revoked or your subscription status shows "cancelled".
- Check your credit card or bank statement to confirm that no charge appears on your next billing date.
- If a charge appears after your cancellation date, take a screenshot and note the transaction date, amount, and merchant name.
Understanding refunds and credits after cancellation
The refund process for Clarify varies depending on when you cancel and whether you have unused credits remaining in your account.
Refund eligibility under philippine consumer law
The Consumer Act of the Philippines entitles you to a pro-rata refund if you have paid for a full billing cycle and cancel partway through. This means you are owed a refund for the unused portion of your subscription. For example, if you cancel on day 10 of a 30-day billing cycle, you are entitled to a refund for 20 days of unused access.
Clarify's publicly stated refund policy may differ from this legal minimum, but your statutory rights under the Consumer Act always take precedence. If Clarify's terms state "no refunds", that clause is unenforceable in the Philippines.
How to request a refund
- In your cancellation email, include a separate paragraph requesting a pro-rata refund.
- State: "I have paid for [number] days of unused service. Under the Consumer Act of the Philippines (Republic Act No. 7394), I request a pro-rata refund of ₱[amount] for the period from [cancellation date] to [next billing date]."
- Do not assume Clarify will automatically process a refund; you must explicitly request it.
- Clarify must respond with a refund timeline (typically 10-15 business days) or an explanation of why the refund is not owed.
Unused credits and data export
Any unused credits in your account are forfeited upon cancellation unless your contract explicitly states otherwise. However, you have the right to export your data before your account is deleted. Request this in your cancellation email by asking Clarify to provide a data export in a portable, machine-readable format (such as CSV or JSON) within 10 business days of cancellation.
Pricing and plan comparison
Understanding Clarify's pricing structure helps you assess whether cancellation is the right choice.
| Plan name | Monthly cost (PHP) | Credits per month | Support | Best for |
|---|---|---|---|---|
| Free | ₱0.00 | 2,500 | Community forum only | Individuals testing the platform |
| Starter | ₱1,100.00 | 5,000 | Live chat support | Small teams and growing businesses |
| Growth (custom) | ₱2,500 - ₱5,000+ | Negotiated | Dedicated account manager | Mid-market companies with high volume needs |
| Enterprise (custom) | Contact sales | Unlimited (negotiated) | Priority support and customisation | Large organisations with bespoke requirements |
What happens after you cancel Clarify
Cancellation does not end immediately; you retain access to your account until the end of your current billing cycle (unless you request immediate cancellation).
Your account access after cancellation
Once Clarify processes your cancellation, the following occurs: you retain access to your account for the remainder of your current billing cycle, your subscription will not renew on your next billing date, you will not be charged any further amounts, and your account will be marked as "cancelled" in your account settings.
Do not delete your account immediately after cancellation. Instead, log in one final time on your billing date to confirm that no new charge has been applied. This final confirmation protects you if a billing error occurs.
Data retention and account deletion
Clarify retains your data for 30 days after cancellation, which gives you a window to request a data export or reactivate your account if you change your mind. After 30 days, the company may permanently delete your data. If you want to preserve your data, request an export in your cancellation email or log in to download any reports or work product before your account is deleted.
Unsubscribe from marketing emails
Cancellation does not automatically unsubscribe you from Clarify's marketing emails. You must take a separate step to opt out of promotional communications. Look for an "unsubscribe" link at the bottom of any marketing email from Clarify, or contact their support team with a specific request to stop all marketing communications.
Common cancellation mistakes to avoid
You are not alone if you have worried about losing access to your data or facing unexpected charges after cancellation. The following mistakes are easily preventable.
Mistake 1: relying on support chat or web forms instead of email
Clarify's chat and web form systems do not create a timestamped, retrievable record of your cancellation request. If the support agent closes the chat or the form submission fails, you have no proof that you requested cancellation. Always use email or registered post, which create permanent records that hold up in a dispute with Clarify or when escalating to the DTI.
Mistake 2: cancelling during a free trial without documentation
If you cancel during a free trial, you must still submit a formal written cancellation request. Do not assume that the trial will simply expire; Clarify may automatically convert your trial account to a paid subscription on day 30. Send your cancellation email on or before day 28 of your trial to prevent a surprise charge.
Mistake 3: not checking your bank statement after cancellation
Billing errors happen. After your stated cancellation date, monitor your credit card or bank statement for 5-7 days to ensure no charge appears. If Clarify charges you after you have cancelled, you have the right to dispute the charge with your bank under the Philippine National Bank (PNB) consumer protection guidelines or your bank's equivalent fraud prevention rules.
Mistake 4: deleting your account instead of cancelling your subscription
Deleting your account and cancelling your subscription are two different actions. You can delete your account after your subscription has been cancelled. If you delete your account without first cancelling your subscription, Clarify may still charge you because the billing agreement remains active. Always cancel first, then delete.
Mistake 5: not requesting a refund explicitly
Clarify will not automatically refund you for unused service. You must ask for the refund in writing within your cancellation email. State the exact amount and dates you are claiming, and reference the Consumer Act of the Philippines as the legal basis for your refund claim.
Timeline for cancellation and refund processing
The cancellation process follows a strict legal timeline under Philippine consumer law.
| Step | Timeline | Your action |
|---|---|---|
| Submit cancellation request | At least 15 days before your next billing date | Send email and registered post |
| Clarify acknowledges receipt | Within 5 business days | Monitor inbox for confirmation email |
| Subscription access ends | On your next scheduled billing date (or immediately if you request) | Log in to confirm access is revoked |
| Final billing charge does not appear | On your next billing date | Check bank statement and account |
| Refund processed (if eligible) | Within 10-15 business days after cancellation | Check bank account for credit |
| Account deleted | 30 days after cancellation (optional) | Request data export before this date |
Escalation: what to do if Clarify refuses to cancel
If Clarify ignores your cancellation request, charges you after you have cancelled, or refuses to process a refund, you have formal channels to escalate the complaint.
Step 1: send a final demand letter
Before escalating to a government agency, send Clarify a formal demand letter by registered post. In this letter, state that you have submitted a cancellation request on [date], that you have not received a response or have been wrongfully charged, and that you expect Clarify to process your cancellation and refund within 7 days. Include copies of all previous correspondence.
Step 2: file a complaint with the department of trade and industry (DTI)
If Clarify does not respond within 7 days of your demand letter, you can file a formal complaint with the DTI's Consumer Protection Group. You can file online at www.dti.gov.ph or in person at your nearest DTI regional office. The DTI will investigate Clarify's billing practices and can order the company to refund you and cease the non-compliant billing.
Step 3: file a report with the national bureau of investigation (NBI) consumer complaint center
If the DTI's investigation reveals that Clarify deliberately refused to honour your cancellation request, you can escalate to the NBI Consumer Complaint Center. The NBI can pursue criminal charges under the Consumer Act if Clarify's conduct amounts to fraud or deceptive trade practices.
Step 4: dispute the charge with your bank
Simultaneously, contact your credit card issuer or bank and dispute any charge that appears after your cancellation date. Provide copies of your cancellation email, Clarify's response (or lack thereof), and your DTI complaint number. Your bank can reverse the charge within 10-20 business days and mark the transaction as fraudulent, which may trigger an investigation by Clarify's payment processor.
Checklist for cancelling Clarify successfully
Use this checklist to ensure you have completed every step and protected yourself from dispute or unexpected charges.
- Account information: I have recorded my Clarify account ID, email, billing date, and plan type.
- Cancellation email: I have drafted a formal cancellation email that explicitly requests cancellation and references the Consumer Act of the Philippines.
- Email sent: I have sent the cancellation email to Clarify's support address and saved a screenshot of the sent confirmation with timestamp.
- Registered post: I have sent a copy of my cancellation letter by registered post and retained the tracking number and delivery receipt.
- Refund request: I have explicitly requested a pro-rata refund (if applicable) and calculated the amount owed.
- Confirmation received: I have received a confirmation email from Clarify within 5 business days, or I have sent a follow-up demand letter if no confirmation arrived.
- Billing date monitoring: I have checked my bank statement and account on or after my next billing date to confirm no charge has appeared.
- Data export: I have requested and downloaded a copy of my data before account deletion.
- Escalation ready: I have saved copies of all emails, confirmation receipts, registered post tracking numbers, and screenshots for use in a dispute with the DTI or my bank.
Clarify alternative services worth considering
Before you cancel, you may want to evaluate whether a competing platform offers better value for your needs.
| Service name | Starting price | Key feature | Best for |
|---|---|---|---|
| SurveySensum | ₱2,000-₱5,000/month | Customer feedback and sentiment analysis | Enterprises focused on voice-of-customer |
| Zendesk | ₱800-₱3,000/month | Customer service and ticketing (regional support) | Teams needing local support and faster response times |
| Intercom | ₱1,500-₱4,500/month | Customer communication and messaging | Businesses prioritising real-time customer engagement |
| Pipedrive | ₱999-₱2,999/month | Sales pipeline and deal intelligence | Small to mid-market sales teams |
| HubSpot CRM | Free tier available; paid from ₱1,000/month | All-in-one CRM with built-in reporting | Growing businesses seeking integrated tools |
Clarify cancellation address and final notes
To submit a formal written cancellation request by registered post, send your letter to Clarify's corporate headquarters. If a specific Philippines office address is not publicly listed, address your registered post to the company's registered business address in the country where Clarify is incorporated (check the company website or your billing statement for the correct address).
Always retain the tracking number and delivery receipt from your registered post submission. This document is the strongest proof that Clarify received your cancellation request on a specific date, and it holds significant legal weight if you later escalate to the DTI or NBI Consumer Complaint Center.
Cancelling a subscription service in the Philippines is your legal right under the Consumer Act of the Philippines (Republic Act No. 7394). You do not need Clarify's permission, and the company cannot impose penalties or hidden fees for exercising that right. Yafee has helped thousands of consumers cancel subscription services and recover refunds by following this exact procedure. Document every step, send your cancellation by email and registered post, and escalate to the DTI or NBI if Clarify refuses to respond. Your data is protected, your refund is enforceable, and your cancellation is final once Clarify acknowledges receipt of your written request.