Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Brightside, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Brightside in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Brightside
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Brightside subscription with zero hassle
1
Fill in the form
Give us your details and those of your Brightside subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Brightside. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Brightside refuses your cancellation.
Frequently asked questions
Cancel Brightside: The Right Way
How to cancel Brightside in the philippines and stop hidden charges
What Brightside is and why you might want to cancel
Brightside is a United States-based online mental health platform that connects you with licensed therapists and psychiatrists for ongoing care, not a single consultation. If you subscribed to Brightside from the Philippines, you are on a monthly recurring plan that renews automatically, which is why cancelling properly before your next billing date matters so much. Yafee has helped thousands of consumers cancel foreign subscription services and recover unexpected charges, and this guide walks you through the exact process for Brightside.
How Brightside works for philippine users
Brightside operates from San Francisco, California, and does not maintain a local office or payment method for Philippine users. You pay in United States dollars (USD), which means your credit card or payment method will be charged in foreign currency, and exchange rate fees may apply depending on your bank or card issuer. Your bank converts the USD amount at their internal rate, and that conversion cost is separate from Brightside's fee.
The service offers three subscription tiers: Psychiatry only, Therapy only, or combined Psychiatry and Therapy. Each includes regular access to licensed mental health providers via video sessions and messaging. The monthly cost ranges from approximately PHP 5,368 to PHP 19,718, which can accumulate quickly if you are not using the service actively.
What catches many Philippine users off guard is that Brightside does not clearly explain what happens to your medical records or treatment notes after you cancel. Before you cancel, download or screenshot any session notes, appointment history, or medication information you may need later. Yafee recommends saving these documents to your computer or cloud storage immediately.
Why you might want to cancel
You might cancel Brightside because the cost is unsustainable, you have found a more affordable local mental health service, you are not seeing progress with your current provider, or your circumstances have changed. Whatever your reason, cancelling should be straightforward and should stop all future charges immediately.
The reality is that Brightside's pricing is high for the Philippine market. If your financial situation has shifted, staying subscribed "just in case" can drain your budget. Cancelling is the right decision if the service no longer fits your needs or financial capacity.
Pricing breakdown for philippine users
Understanding what you are paying helps you decide whether cancelling makes sense and ensures you catch billing errors before they compound.
| Plan | Monthly cost (USD) | Approximate cost (PHP) | What is included |
|---|---|---|---|
| Psychiatry only | $95.00 | ₱5,368 | Psychiatric evaluation and ongoing medication management |
| Therapy only | $299.00 | ₱16,894 | Four video sessions per month plus unlimited messaging |
| Psychiatry and Therapy | $349.00 | ₱19,718 | Combined psychiatric and therapy support weekly |
The PHP amounts shown here are approximate and depend on the USD-PHP exchange rate at the time of your charge. Your actual billing will reflect your bank's conversion rate and any foreign transaction fees they apply. Many Philippine banks add 2-3% to international charges.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with Brightside, even though it is a foreign company selling services to Philippine residents.
What the consumer act says about subscription cancellations
Republic Act No. 7394 requires that subscription services clearly disclose their cancellation process, billing terms, and renewal dates upfront. If Brightside's terms are unclear or if the company makes cancellation deliberately difficult, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaints Division.
Under this law, you have the right to cancel a subscription, and the company must honour that cancellation without attempting to trap you into further charges. If Brightside continues to charge your card after you have submitted a valid cancellation request, those charges may be considered unauthorized transactions, and you can dispute them with your bank.
Your legal position on refunds and cancellation timing
You are entitled to cancel your Brightside subscription at any time. However, Brightside is not legally required to refund fees for the current billing cycle unless you cancel within a specific grace period (typically 24-48 hours of charge, depending on Brightside's stated policy). If you cancel mid-cycle, you generally lose access to the service immediately, but your card will not be charged again on the next renewal date. Yafee advises checking Brightside's cancellation policy in their Terms of Use to confirm whether any pro-rata refund applies to your situation.
If Brightside refuses to cancel your subscription or continues charging you after cancellation, escalate your complaint to the DTI or file a chargeback through your bank. Your bank's fraud and dispute department can reverse unauthorized charges within 90 days of the transaction.
How to cancel Brightside: step-by-step instructions
Brightside does not offer a one-click cancellation button in your account dashboard. Instead, you must send a written cancellation notice to their registered address or email.
Step 1: log into your Brightside account and note your subscription details
Open the Brightside website and sign in with your email and password. Navigate to your account settings or subscription information and note the following details:
- Your full name and registered email address
- Your account or patient ID (if displayed)
- Your current plan type (Psychiatry, Therapy, or combined)
- Your next billing date
- Your current payment method (last four digits of card)
Screenshot or photograph this information for your records. You will need these details when you submit your cancellation notice.
Step 2: download and save your medical records and session notes
Before you submit your cancellation request, download any medical records, session notes, appointment history, or prescription information from your Brightside account. Brightside does not guarantee how long they will retain your data after cancellation, and accessing your own medical records becomes more difficult after you lose account access.
Save these files to your computer or a cloud storage service (Google Drive, Dropbox, OneDrive). This ensures you have a copy of your mental health history for future reference or if you transfer to another provider.
Step 3: compose your written cancellation notice
Yafee recommends sending your cancellation request in writing, either by email or registered mail. This creates a documented record that Brightside received your cancellation request. Use the following template:
Subject: Cancellation of Brightside subscription account
Dear Brightside Customer Service,
I request the immediate cancellation of my Brightside subscription account. My account details are as follows:
- Full name: [Your Name]
- Email address: [Your registered email]
- Account/Patient ID: [ID number, if available]
- Current plan: [Psychiatry/Therapy/Psychiatry and Therapy]
- Next billing date: [Date]
Please confirm that my account has been cancelled and that no further charges will be applied to my payment method. I request written confirmation of this cancellation within 5 business days.
Regards,
[Your signature]
[Your contact number]
Step 4: send your cancellation notice by email
Email your cancellation notice to Brightside's primary contact address. Brightside's Terms of Use specify the following email address for cancellation requests:
Send the email from the same email address registered to your Brightside account. Use a clear subject line (for example, "Cancellation request") so your email is not filtered or overlooked. Request a read receipt or delivery confirmation from your email provider (Gmail, Outlook, Yahoo) so you have proof that Brightside received your message.
Step 5: send a backup cancellation notice by registered mail
If you do not receive a response from Brightside within 5 business days, or if you want additional documentation, send a printed copy of your cancellation notice by registered mail. This is particularly important because Brightside is a foreign company, and email delivery can sometimes be delayed or missed.
Send your letter to:
Brightside
San Francisco, California
United States of America
Request a tracking number and signature confirmation from the postal service. Keep the receipt and tracking number with your cancellation records. Yafee recommends sending registered mail through an international courier service (DHL, FedEx, UPS) if you are concerned about delivery speed or reliability through standard Philippine postal services.
Step 6: monitor your bank account and payment statements
After you submit your cancellation request, monitor your bank statements for the next 30 days. Your next scheduled billing date should pass without a charge. If Brightside charges your card after your cancellation date, contact your bank immediately to dispute the charge as unauthorized.
Save all email confirmations, delivery receipts, and bank statements showing the cancellation was processed and no further charges occurred. These documents protect you if Brightside disputes your cancellation claim.
What happens after you cancel
Cancelling Brightside is a relief, but you need to know what to expect next and what actions to take immediately after.
Access and service termination
Once Brightside receives and processes your cancellation request, you may lose access to your account immediately or at the end of your current billing cycle, depending on Brightside's policy. You will no longer be able to book appointments, message your provider, or access session notes through the platform. This is why downloading your records before you cancel is essential.
If you have an active appointment scheduled after your cancellation date, contact your provider through Brightside before your access ends to discuss transition options or referrals to local mental health services in the Philippines.
Refund expectations and timeline
Brightside typically does not issue refunds for the current billing cycle if you cancel mid-cycle. However, you are protected from future charges. Your next scheduled billing date will pass without a deduction from your bank account.
If Brightside charged you for a billing cycle you did not use, or if you cancelled within 24-48 hours of being charged, you may be eligible for a pro-rata refund. Contact Brightside's support team to request this refund explicitly, citing the date you cancelled and the date you were charged.
Dispute a charge through your bank if needed
If Brightside continues to charge your card after your cancellation date, you can dispute the charge with your bank. Most Philippine banks allow you to file a chargeback dispute within 90 days of the unauthorized transaction. Contact your bank's customer service or visit your branch with copies of:
- Your cancellation notice (email or letter)
- Brightside's confirmation of cancellation (if received)
- Bank statements showing the unauthorized charges
- Proof of delivery (email receipt, registered mail tracking)
Your bank will investigate and reverse the charge if it determines the transaction was unauthorized. Most banks complete this process within 30-45 days.
Common mistakes when cancelling Brightside
Cancelling is simpler than many consumers expect, but a few mistakes can leave you charged unexpectedly. Yafee has seen these issues countless times, and they are entirely preventable.
Mistake 1: assuming your subscription is cancelled because you stopped logging in
Simply not using Brightside does not cancel your subscription. Brightside will continue charging your card on your renewal date until you formally submit a written cancellation request. Many Philippine users assume that inactivity triggers automatic cancellation, but it does not. You must explicitly cancel in writing.
Mistake 2: deleting the Brightside app from your phone without cancelling
Uninstalling the app does not cancel your subscription. The app is just an interface to access your account. Your subscription remains active with your payment method on file. You must submit a formal cancellation notice to end the subscription.
Mistake 3: cancelling through the app (if available) without written confirmation
If Brightside offers an in-app cancellation button, use it, but always follow up with a written email or letter to [email protected]. This creates a documented record of your cancellation request. In-app cancellations can be processed incorrectly or lost if the app updates or crashes.
Mistake 4: not monitoring your bank statement after cancellation
Verify that your next billing date passes without a charge. Some companies delay processing cancellations by one or two billing cycles. If you are charged after your cancellation date, contact your bank immediately. The longer you wait, the harder it is to dispute the charge.
Mistake 5: failing to save your medical records before cancellation
Once your account is closed, retrieving your session notes, prescription history, or mental health records becomes difficult. Brightside may permanently delete your data after a set period (typically 6-12 months). Download everything before you cancel.
Timeline: from cancellation request to final confirmation
Understanding the cancellation timeline helps you plan your next steps and know when to follow up if you do not hear from Brightside.
| Day | Action | What to expect |
|---|---|---|
| Day 1 | Send written cancellation notice by email | No immediate response; Brightside reviews requests daily |
| Day 1-5 | Monitor your email for confirmation | Brightside typically responds within 2-5 business days |
| Day 5-10 | If no response, send cancellation by registered mail | Backup documentation protects you if email was missed |
| Day 30 | Check your bank statement on your next billing date | Your card should not be charged; confirm no deduction occurred |
| Day 45-90 | If charged, file a dispute with your bank | Bank investigates and reverses the charge if unauthorized |
Yafee recommends setting a calendar reminder for your original billing date plus one week. This gives you a clear checkpoint to verify that Brightside has stopped charging you.
Comparison: Brightside versus local philippine mental health alternatives
Before you cancel, consider whether you need mental health support and whether a local alternative might better suit your budget and location.
| Service | Cost (approx. PHP/month) | Availability in Philippines | Psychiatry/Therapy |
|---|---|---|---|
| Brightside | ₱5,368-19,718 | Yes (remote, USD billing) | Both |
| Krisp Clinic | ₱1,500-5,000 | Yes (Metro Manila, Cebu, Davao, Bacolod) | Both |
| AXA Telehealth (Philippines) | ₱2,000-4,000 | Yes (online, nationwide) | Therapy only |
| Mindcare | ₱1,500-3,500 | Yes (online) | Therapy only |
| Philippine Psychiatric Association referral | ₱1,000-3,000 | Yes (in-person and online) | Both |
Local providers often charge significantly less than Brightside and may accept Philippine insurance or payment plans. If your reason for cancelling is cost, exploring these alternatives first may help you maintain continuity of care without interruption.
Checklist: before, during, and after cancellation
Use this checklist to ensure you do not miss any critical step in the cancellation process.
Before cancellation:
- Log into your Brightside account and note all subscription details
- Download and save all medical records, session notes, and appointment history
- Screenshot your account information and next billing date
- Identify your payment method and current charge amount
- Note your provider's name (in case you need follow-up care)
During cancellation:
- Compose your written cancellation notice using the template provided
- Send the notice by email to [email protected]
- Request a read receipt or delivery confirmation
- Save a copy of the email you sent
- If no response within 5 business days, send a printed copy by registered mail
After cancellation:
- Monitor your email for Brightside's confirmation
- Save all confirmation emails and delivery receipts
- Check your bank statement on your next scheduled billing date
- Verify that no charge appears on that date
- If charged, contact your bank and file a dispute immediately
- Keep all documentation for at least 90 days
Contact information and escalation routes
If Brightside refuses to cancel your subscription or continues charging after you have submitted a valid cancellation request, you have escalation options through Philippine consumer protection authorities and your bank.
Brightside contact information
Email: [email protected]
Mailing address: Brightside, San Francisco, California, United States of America
Website: No Philippine-specific support center exists; all inquiries route to the San Francisco headquarters
Escalation: department of trade and industry (DTI)
If Brightside refuses to cancel or respond to your cancellation request, file a complaint with the Department of Trade and Industry Consumer Complaints Division. The DTI enforces the Consumer Act of the Philippines (Republic Act No. 7394) and can pressure foreign companies to comply with Philippine consumer law.
DTI Consumer Complaints Division
Ground Floor, DTI Building, San Miguel Avenue, Ortigas Center
Pasig City 1605, Philippines
Hotline: 1-386-2 (in Metro Manila)
Website: complaints.dti.gov.ph
Provide the DTI with copies of your cancellation request, any responses from Brightside, and proof of charges after your cancellation date.
Escalation: your bank's dispute department
Contact your bank's fraud and dispute department if Brightside charges you after your cancellation date. Most Philippine banks (BDO, BPI, Metrobank, Security Bank, UnionBank) allow you to dispute unauthorized transactions within 90 days of the charge. Your bank will reverse the charge and investigate whether the transaction was fraudulent.
Yafee advises gathering all documentation before contacting your bank: your cancellation notice, Brightside's response (or lack thereof), and bank statements showing the disputed charges.
Key takeaways: cancel Brightside with confidence
Cancelling Brightside is a straightforward process if you follow the correct steps. You are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which requires Brightside to honour your cancellation request and stop all charges immediately. Yafee has guided thousands of Philippine users through this cancellation successfully, and your situation is no different.
The critical steps are: download your medical records before you cancel, submit a written cancellation notice by email and registered mail, monitor your bank statement on your next billing date, and escalate to your bank or the DTI if Brightside continues charging you.
Your mental health matters, and so does your budget. If Brightside no longer fits your needs or financial situation, cancelling is your right, and Yafee is here to help you navigate the process with clarity and confidence. For more guidance on cancelling foreign subscription services and protecting your consumer rights in the Philippines, visit yafee.com today.