How to cancel Aura and stop automatic billing in the philippines

What Aura is and why cancellation matters

Aura is a digital wellness subscription that bundles identity theft protection, credit monitoring, antivirus software, VPN access, a password manager, and data removal tools into one monthly or annual payment. Aura Sub, LLC operates this service and charges you in Philippine pesos (PHP) with automatic renewal enabled by default. Once your initial trial or first billing cycle ends, your subscription renews automatically unless you actively cancel it before your renewal date. At Yafee, we recognise that many users in the Philippines find themselves charged for features they use infrequently or no longer need, which is why understanding your cancellation options is essential to protecting your financial interests.

The billing model operates on a simple principle: you commit to a plan (monthly or annual), receive a confirmation, and face automatic charges on your renewal date. Your right to cancel without penalty is protected under the Consumer Act of the Philippines (Republic Act No. 7394), which mandates that all subscription cancellations must be processed without undue delay and with clear confirmation. Yafee recommends taking immediate action the moment you decide to cancel, because timing directly affects whether you are charged again.

The billing cycle and what happens next

Aura offers a 14-day free trial to new users, followed by paid plans. After the trial ends, you move into a paid subscription cycle (monthly or annual). If you purchased an annual plan, you committed to 12 months of billing at a fixed annual rate. Once that year concludes, your subscription automatically renews month-to-month at the standard monthly rate unless you cancel before the renewal date. Taking a screenshot of your current plan page, renewal date, and billing amount is your first action because this becomes proof of your subscription status.

Where your Aura billing originates

Your cancellation route depends entirely on where you began paying. If you signed up directly on Aura's website and entered your payment card details there, you cancel inside your Aura account. If you subscribed through Apple's App Store or Google Play, you must cancel in that app store's subscription manager, not inside the Aura app itself. This distinction is critical because canceling in the wrong location is one of the most common reasons people believe their cancellation has failed. Yafee has observed this confusion repeatedly, and addressing it upfront saves you significant time and frustration.

Your consumer rights and legal protections

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel any subscription service without penalty, provided the company has given you clear terms beforehand. Under this legislation, Aura must process your cancellation without delay, continue your service until the end of your paid billing period, and provide written confirmation of cancellation. You have the right to demand a refund for any charges incurred after your cancellation request if the company fails to honour your cancellation or continues billing you.

Your legal position: Once you submit a valid cancellation request (in writing, via email, or through your account dashboard), Aura must honour that request. Any charges that appear on your account after you have cancelled are unauthorised under Philippine consumer law. If Aura refuses to refund charges after your cancellation date, you may escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group, which enforces the Consumer Act of the Philippines and has authority to order refunds and impose penalties on non-compliant companies.

Automatic renewal and your obligations

Philippine law requires that subscription services disclose renewal terms in clear, conspicuous language before you complete your purchase. Aura must inform you of your renewal date, the amount you will be charged, and how to cancel. Your obligation is to cancel before your renewal date if you no longer wish to be charged. Yafee advises setting a calendar reminder for one week before your renewal date so you do not miss the cancellation window.

Cancellation methods available to you

You have three primary routes to cancel your Aura subscription, depending on where your subscription lives and your preference for documentation.

Cancel through your Aura account on the web

If you purchased your subscription directly from Aura's website, this method is your fastest and most documented path to cancellation.

1. Log in to your Aura account
   • Visit aura.com (or your regional Aura domain) on a web browser
   • Enter your registered email address and password
2. Navigate to your account settings or billing section
   • Look for a menu option labelled "Account", "Settings", "Subscription", "Membership", or "Billing"
   • This is usually located in the top-right corner or in a side navigation panel
3. Locate your current plan and renewal date
   • Your screen will display your plan name, renewal date, and the amount you will be charged next
   • Take a screenshot of this page immediately for your records
4. Find the "Cancel Subscription" or "Cancel Membership" button
   • This button is typically near your plan summary or at the bottom of the billing section
   • Click this button to initiate the cancellation process
5. Confirm the cancellation request when prompted
   • Aura may ask you to select a reason for cancellation (optional feedback)
   • Read the confirmation message carefully to verify your service continues until the end of your current billing period
   • Click "Confirm Cancellation" or similar to finalise the request
6. Save your cancellation confirmation email
   • Aura will send you a confirmation email to your registered address within 24 hours
   • This email is proof of your cancellation and protects you if the company later disputes it
   • Move this email to a dedicated folder for safekeeping

Cancel through the apple app store

If you subscribed to Aura via Apple's App Store on an iPhone or iPad, you must cancel through the App Store subscription settings, not within the Aura app itself.

1. Open the Apple App Store on your iPhone or iPad
   • Tap the "Apps" icon at the bottom of the screen
   • Select your profile icon in the top-right corner
2. Navigate to your subscriptions
   • Tap "Subscriptions" to view all your active subscriptions
   • Scroll down and find "Aura" in the list
3. Open the Aura subscription
   • Tap "Aura" to view your subscription details, including renewal date and current cost
   • Take a screenshot of this page for your records
4. Tap "Cancel Subscription"
   • Select this option to begin the cancellation process
   • The App Store will ask you to confirm your reason (optional)
5. Confirm the cancellation
   • Tap "Confirm" or "Yes" when prompted
   • You will see a message confirming that your subscription ends on [specific date]
6. Verify your cancellation
   • Return to the Subscriptions menu and confirm "Aura" is no longer listed or shows "Expired"
   • Apple will send you a cancellation confirmation email

Cancel through the google play store

If you subscribed to Aura via Google Play on an Android device, you cancel through the Google Play subscription manager.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top-right corner
   • Select "Manage your Google Account" or "Payments and subscriptions" (wording varies by device)
2. Navigate to your active subscriptions
   • Tap "Subscriptions" to view your list
   • Find and tap "Aura" to view your subscription details
3. Review your renewal date and cost
   • Take a screenshot of this information before proceeding
   • Note the exact date your next charge will occur
4. Tap "Cancel Subscription"
   • Select this option from the subscription details screen
   • Google Play may ask for feedback on why you are cancelling
5. Confirm the cancellation
   • Tap "Yes" or "Confirm" when prompted to finalise the cancellation
   • You will see a confirmation message with your service end date
6. Verify the cancellation
   • Return to your subscriptions list to confirm "Aura" no longer appears
   • Google will send you a cancellation confirmation email to your registered address

What happens after you cancel

Once your cancellation request is processed, your Aura subscription does not end immediately. Instead, your service continues through the end of your current billing period (the day before your next renewal date). For example, if your renewal date is 15 March and you cancel on 1 March, you retain full access to all Aura features until 14 March. On 15 March, your service terminates, no charge occurs, and your access ends. Yafee recommends using the remaining days of your subscription to download any data or documentation you may need after cancellation.

After your service ends, monitor your email for any further billing notifications. If you receive a charge after your confirmed cancellation date, this is unauthorised billing. You should immediately contact Aura's customer support with your cancellation confirmation email and demand a refund. If Aura does not refund the charge within 7 business days, you may file a complaint with the Department of Trade and Industry Consumer Protection Group, which has enforcement authority under the Consumer Act of the Philippines.

Refund eligibility

Aura does not typically offer refunds for the unused portion of your subscription if you cancel mid-cycle. However, you are entitled to a full refund if Aura fails to deliver the promised service quality, misrepresents its features, or continues billing you after your cancellation request. If you subscribed through the App Store or Google Play and request a refund from Apple or Google within 48 hours of your purchase, you may be granted a refund regardless of Aura's policy. Yafee advises contacting Aura's support with clear documentation if you believe you qualify for a refund outside standard policy.

Aura pricing and plan comparison

Understanding your current plan and what you are being charged is essential before you cancel. Below is a summary of typical Aura pricing structures in the Philippines.

Prices vary based on current promotions and your region. Yafee recommends confirming your exact charge amount in your account settings before cancelling, as this becomes part of your cancellation record.

Common mistakes to avoid during cancellation

Most cancellation issues stem from avoidable errors, and addressing them upfront protects your account and your finances. Do not panic if you encounter a cancellation prompt asking for your reason. This is optional feedback, and you can skip it or provide brief detail without affecting the cancellation outcome. One of the most critical mistakes is cancelling in the wrong location. If you subscribed through the App Store, cancelling only within the Aura app does not work. Similarly, if you signed up on Aura's website, clicking "cancel" inside the mobile app may not fully cancel your subscription. Always cancel where you subscribed.

Another common error is cancelling too close to your renewal date. If you cancel on the same day your renewal charge processes, the charge may still go through because the billing cycle has already been triggered. Cancel at least 24 hours before your renewal date to ensure the cancellation is processed before the charge is authorised. Yafee also advises against relying on automated or "free trial" reminders to cancel for you. Set your own calendar reminder one week before your renewal date so you retain full control.

Finally, do not discard your cancellation confirmation email. Some users delete it immediately after cancellation, then find themselves unable to prove they cancelled if a charge reappears. Save this email permanently, either in a dedicated folder or by taking a screenshot. If you ever need to dispute an unauthorised charge, this confirmation is your strongest evidence.

If Aura refuses to honour your cancellation

In rare cases, Aura may fail to process your cancellation or may continue charging you after your cancellation date. This violates the Consumer Act of the Philippines, and you have legal recourse. Follow these steps in order.

1. Contact Aura customer support in writing
   • Send an email to Aura's support address with the subject line "Cancellation Not Processed - Refund Demand"
   • Attach your cancellation confirmation email and screenshots of your account showing your cancellation request
   • Clearly state the date you cancelled, the date an unauthorised charge appeared, and the amount charged
   • Request a full refund and written confirmation that your account is cancelled
   • Allow 7 business days for a response
2. Escalate to your payment processor
   • If Aura does not respond or refuses to refund within 7 days, contact your bank or credit card company
   • Report the unauthorised charge and provide your cancellation confirmation and all correspondence with Aura
   • Request a chargeback or reversal of the unauthorised transaction
3. File a complaint with the Department of Trade and Industry (DTI)
   • Visit the DTI Consumer Protection Group office in your region or submit a complaint online at dti.gov.ph
   • Provide your cancellation confirmation, email correspondence, and proof of unauthorised charges
   • The DTI will investigate and may order Aura to issue a refund and pay penalties for non-compliance

Cancellation checklist and verification

Before you cancel, ensure you have completed every step below. This checklist protects you and eliminates common cancellation failures.

How yafee helps you reclaim control of your subscriptions

Aura cancellations can feel complex because you must navigate multiple platforms and remember critical dates. Yafee simplifies this process by providing clear, legally grounded instructions for every cancellation scenario. Whether you subscribed on Aura's website, the App Store, or Google Play, Yafee has helped thousands of consumers in the Philippines cancel their subscriptions without delay or confusion. Yafee also connects you to your consumer rights under Philippine law so you know exactly what Aura must do once you request cancellation. If you are facing difficulty cancelling or believe you have been charged after cancellation, Yafee provides the documentation and escalation pathways you need to resolve the matter with Aura or the Department of Trade and Industry.

Your subscription is your choice, and your cancellation is your right. Use this guide to cancel Aura with confidence, secure in the knowledge that Philippine consumer law protects you and that Yafee has provided you with the precise steps and legal backing necessary to enforce your cancellation.