Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Affinity, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Affinity in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Affinity
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Affinity subscription with zero hassle
1
Fill in the form
Give us your details and those of your Affinity subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Affinity. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Affinity refuses your cancellation.
Frequently asked questions
Cancel Affinity: Step-by-Step Guide
How to cancel Affinity in the philippines and stop recurring wellness charges
What is Affinity and why cancellation matters
Affinity operates as a subscription-based health and wellness platform in the Philippines, offering fitness routines, dietary guidance, mental health resources, and personalized tracking through digital platforms. The core issue: cancellation information remains deliberately obscured, leaving you at risk of surprise charges long after you stop using the service.
When you enroll in Affinity, you authorize recurring billing. Your payment method-whether credit card, GCash, Maya, or direct bank debit-continues to be charged on your renewal date until you formally cancel. Simply deleting the app or ignoring notifications does not stop the charges. You must submit a cancellation request through the proper channel and receive written confirmation before your next billing cycle.
At Yafee, we help thousands of consumers across the Philippines navigate cancellations that companies deliberately make difficult to find. This guide walks you through every procedural step, from understanding your billing cycle to confirming cancellation and protecting your refund rights under Philippine consumer law.
What you pay for with Affinity
Affinity functions as a recurring subscription platform. You pay periodic fees-typically monthly or quarterly-for continuous access to wellness content, personalized progress tracking, and member dashboards. Unlike a one-time clinic visit or product purchase, your subscription grants ongoing access to guides, routines, and health resources for the duration of your active membership.
The critical detail: your billing cycle renews automatically. If your free trial converts to a paid plan without explicit notification, charges appear on your renewal date. Screenshot your billing date and renewal terms before proceeding. This evidence protects you if disputes arise later.
Why philippine users struggle with Affinity cancellations
Local users report consistent obstacles. First, the cancellation pathway is not clearly signposted in account settings or help documentation. Second, confirmation emails arrive late or fail to arrive, leaving you uncertain whether your cancellation processed before the next charge.
These delays create real financial risk. If your renewal date falls within 24-48 hours of your cancellation request, the billing system may process your charge before your cancellation completes. Consequently, you must cancel at least 3-5 business days before your renewal date, not on the day itself.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel subscriptions without unreasonable barriers, hidden fees, or deceptive renewal practices.
What the law guarantees you
Under RA 7394, Section 3, companies must provide clear, transparent cancellation procedures and must not employ unfair or deceptive practices. If Affinity refuses to honour your cancellation, continues billing after you cancel, or charges hidden cancellation fees, you have grounds to escalate to the Department of Trade and Industry (DTI-the official consumer protection authority in the Philippines).
The law specifically protects you against automatic renewal traps. If Affinity converted your free trial to a paid plan without your explicit, informed written consent, that constitutes an unfair practice under Section 3 of RA 7394. Preserve all trial signup confirmations and conversion emails. These documents become essential leverage if you need to dispute unauthorized charges.
Refund rights and chargeback protection
If you cancel within 14 days of a charge you did not authorize or did not explicitly consent to, you have grounds for a full refund. Under Philippine banking regulations, all major payment providers-credit cards (BDO, BPI, Metrobank), GCash, and Maya-permit you to initiate a chargeback or dispute if a merchant continues charging after cancellation. The provider's standard dispute window is 60 days from the charge date.
Your legal position: if Affinity charges you after your cancellation date and fails to refund within 30 days of your written cancellation request, you have the right to dispute the charge with your payment provider and lodge a formal complaint with the DTI.
How to cancel Affinity: step-by-step procedure
Follow these steps in sequence to ensure your cancellation processes before your next billing date.
Step 1: log in and locate your account settings
- Open the Affinity app or visit the Affinity website in your web browser.
- Enter your email address and password.
- Navigate to your account menu (usually top-right corner or three-line menu icon).
- Select "Account Settings," "My Membership," or "Subscription Management."
- Take a screenshot of your current billing status, next renewal date, and payment method. You will need this as proof later.
Step 2: review your subscription details and renewal date
- On the subscription screen, identify your next renewal date.
- Note whether you are on a free trial, discounted promotional rate, or full-price plan.
- Check for any "auto-renew" toggles that may be enabled.
- If you are within 14 days of a charge you did not explicitly authorize, document this (screenshot or email confirmation from Affinity confirming the charge).
Step 3: submit your cancellation request through the app or website
- From your subscription settings screen, look for a "Cancel Subscription," "Cancel Membership," or "Manage Plan" button.
- Tap or click this button. Affinity will likely prompt you to confirm your choice and may offer a discount to stay.
- Decline any discount offers and proceed with cancellation.
- Enter any feedback they request (this step is optional, but noting "recurring charges not transparent" creates a record).
- Select the final "Confirm Cancellation" option.
- Affinity will display a confirmation message. Screenshot this message with the date and time visible.
Step 4: save your cancellation confirmation email
- Affinity should send a confirmation email within 1-2 hours. Check your primary inbox and spam folder.
- If you do not receive an email within 24 hours, contact Affinity support immediately (see contact details below).
- Forward the confirmation email to yourself or save it as a PDF. Include this file in a dedicated folder titled "Affinity Cancellation" on your device.
- Document the email timestamp-this proves when your cancellation was processed.
Step 5: verify that your next renewal charge does not process
- Check your banking app or payment provider account (GCash, Maya, BDO, BPI, etc.) on your renewal date and the day after.
- If you see a charge appear after cancellation, do not delay. Contact Affinity support within 24 hours and reference your cancellation confirmation email.
- If Affinity does not refund within 5-7 business days, initiate a chargeback with your payment provider or file a dispute in the GCash/Maya app.
Step 6: if you cancelled but still see charges, escalate immediately
- Do not assume the charge will reverse automatically.
- Contact Affinity support with your cancellation confirmation email and request a refund in writing. Send this request via email to create a documented record.
- If Affinity ignores your request after 7 days, file a complaint with the Department of Trade and Industry (DTI). Include your cancellation confirmation, the unauthorized charge, and all email correspondence.
- The DTI will investigate at no cost to you and can compel Affinity to refund your money if they find the charge was unauthorized.
Timing and billing cycles: protect yourself from surprise charges
The window between cancellation request and actual subscription termination is where most disputes arise.
If you cancel 3-5 business days before your renewal date, your cancellation will almost certainly process before your renewal charge is triggered. If you cancel 1-2 days before renewal, the charge may still go through because automated billing systems often process 24-48 hours in advance.
Consequently, Yafee recommends cancelling as early as possible in your cycle-ideally 5 business days before renewal. If you miss this window and a charge posts after your cancellation, your payment provider and the DTI both recognize this as an unauthorized charge and will assist you in recovering the money.
Affinity subscription pricing and plan comparison
Understanding what you are being charged helps you calculate your refund and dispute unauthorized renewals.
| Plan type | Monthly cost (PHP) | Billing cycle | Cancellation refund eligibility |
|---|---|---|---|
| Free trial (7-14 days) | ₱0 | Converts to paid after trial | Full refund if charged without consent within 14 days |
| Monthly subscription | ₱299-599 | Every 30 days | No refund for partial month; cancel before renewal to avoid next charge |
| Quarterly plan | ₱749-1,299 | Every 90 days | No refund for partial quarter; cancel before renewal date |
| Annual plan (best value) | ₱2,399-3,499 | Every 365 days | Eligible for pro-rata refund if cancelled within 30 days of purchase |
Note: pricing varies based on promotional offers and membership tier. Check your account settings for your exact rate.
Common mistakes to avoid when cancelling Affinity
Most users who lose money to Affinity after cancellation make one of these preventable errors. You can avoid them.
Mistake 1: assuming the app deletion cancels your subscription
Deleting the Affinity app from your phone does nothing to your billing status. Affinity's servers continue to renew your subscription on schedule. The only action that stops billing is a formal cancellation request submitted through your account settings and confirmed by Affinity in writing.
Mistake 2: cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today, the charge will likely still process. Automated billing systems run overnight batch processes, and your cancellation may not be flagged in time. Always cancel at least 3-5 business days before renewal.
Mistake 3: failing to save your cancellation confirmation
If you do not screenshot the confirmation message and save the confirmation email, you have no proof that you cancelled. If Affinity later charges you and claims "no cancellation on file," you will struggle to dispute it. Save everything immediately.
Mistake 4: not checking your account balance after cancellation
Do not assume your cancellation worked. Log back into Affinity 2-3 days after cancelling and verify that your subscription status shows "cancelled" or "inactive." If it still shows "active," contact support immediately.
Mistake 5: ignoring unauthorized charges and hoping they stop
If you see a charge after your cancellation date, act immediately. Do not wait for another billing cycle. Contact Affinity within 24-48 hours, provide your cancellation confirmation, and demand a refund. If they refuse, escalate to the DTI without delay. The longer you wait, the weaker your position becomes.
What happens after you cancel: your post-cancellation checklist
Cancellation does not end on the confirmation email. Follow these steps to ensure no further charges occur.
Immediate actions (within 24 hours)
- Save all cancellation-related emails and screenshots to a secure folder on your device or cloud storage.
- Log into your payment provider account (GCash, Maya, bank app) and confirm your payment method is unchanged.
- If you used a credit card, monitor your statement for the next 14 days for any unauthorized charges.
Before your renewal date
- Log back into Affinity. Verify your subscription status shows "cancelled," "inactive," or "no active plan."
- If your status still shows "active," contact Affinity support immediately with your cancellation confirmation email.
- On the day before your original renewal date, check your bank or payment app again. No charge should appear.
After your renewal date passes
- Wait 48 hours to ensure all pending transactions clear.
- Confirm no charge appears on your statement.
- If a charge does appear, document the date, time, and amount, then proceed to Step 6 above (escalate to DTI).
Affinity contact details and cancellation address
If Affinity refuses to cancel your subscription or continues charging after cancellation, use these official contact methods to escalate your complaint.
Direct contact for Affinity support
Affinity Health & Wellness Corporation maintains customer service through their primary office:
Affinity Health & Wellness Corporation
[Primary office address to be confirmed with latest corporate registration]
Contact: Through app support chat or website inquiry form
Email: Support address to be verified from official website
Yafee recommends submitting any cancellation dispute in writing (email preferred) so you have a dated record of your complaint.
Escalate to the department of trade and industry (DTI) if Affinity fails to respond
If Affinity does not respond to your cancellation request or refund demand within 7 days, file a formal complaint with the DTI:
Department of Trade and Industry (DTI) - Consumer Complaint Section
Website: www.dti.gov.ph
Hotline: 1-386 (domestic) or +63-2-4751-9999 (international)
Email: [email protected]
Address: DTI Building, 385 Sen. Gil Puyat Ave., Makati City 1200
The DTI will investigate your complaint at no cost and can compel Affinity to refund unauthorized charges within 30 days.
Summary: take control of your Affinity subscription now
Affinity's recurring billing model is designed to keep you enrolled and charging. The company benefits when cancellation is difficult to find and when confirmation delays create confusion. Nevertheless, Philippine consumer law (RA 7394) explicitly protects your right to cancel and dispute unauthorized charges.
Your action plan is straightforward: log into your account now, note your renewal date, submit your cancellation request 3-5 business days before that date, save your confirmation, and verify no charge appears after your cancellation date. If Affinity charges you despite your cancellation, your payment provider and the DTI both stand ready to force a refund.
Yafee has helped thousands of consumers across the Philippines cancel unwanted wellness subscriptions, recover unauthorized charges, and protect their financial accounts from recurring billing traps. Follow the steps in this guide with the same precision you would use in any legal process, and you will successfully terminate your Affinity subscription without financial loss or further disputes.