How to cancel Roll20 and protect your gaming data in the philippines

What Roll20 is and why you might want to leave

Roll20 is a browser-based virtual tabletop platform that lets you play tabletop RPGs like Dungeons and Dragons with players anywhere in the world. Since its launch in 2012, it has become the standard service for remote gaming groups who want maps, character sheets, and dynamic lighting all in one place. You start with a free tier, but many players upgrade to Plus, Pro, or Elite for extra storage and advanced tools.

If you are playing in the Philippines, you have likely noticed that Roll20 bills in USD and converts to PHP at your bank's exchange rate. The service works well for serious campaign runners, but if your campaign has ended, you have switched to another platform, or you simply want to reduce your subscription costs, cancellation is straightforward. Yafee has created this guide to walk you through every step so you avoid unexpected charges and understand your rights under Philippine law.

The Roll20 pricing structure in the philippines

Roll20 offers four membership tiers, each with different storage limits and features. Your current plan and next billing date appear in your account settings, so check those before you take any action. The approximate PHP conversions below reflect USD pricing as of November 2025, but your exact charge depends on your payment method and real-time exchange rates.

Most players upgrade for dynamic lighting or extra storage, not for core access. If you only join games as a player and do not host campaigns, the free tier covers all your needs. Many players downgrade to free instead of cancelling outright, which preserves their account and character data without monthly charges.

Common reasons to cancel Roll20

Your campaign may have ended, you may have switched to a different virtual tabletop platform, or the monthly charge may no longer justify its value. You could also be moving to offline-only gaming or consolidating your subscription expenses. Whatever your reason, Yafee respects your decision and will ensure you understand the full cancellation process so you do not face billing surprises after you stop playing.

Your consumer rights as a Roll20 subscriber in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in every digital transaction, including subscriptions.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act, any business offering a service must provide you with clear information about price, terms, and auto-renewal dates before you pay. Roll20 is legally required to display your next billing date in your account settings. If you request cancellation before that date, Roll20 must stop charging you on the next cycle. If they continue charging you after you submit a cancellation request, that constitutes a violation of your consumer rights and you have grounds to escalate to the Department of Trade and Industry (DTI).

Furthermore, the Consumer Act mandates that companies process cancellation requests within a reasonable timeframe, typically 5 to 7 business days. Roll20 cannot impose hidden cancellation fees or require you to call a phone line during specific hours. All cancellation methods must be equally accessible online.

Your legal position

You have the right to cancel your subscription at any time. Roll20 cannot charge you without sending you a clear confirmation that shows your next billing date and the amount due. If they charge you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC) if the charge occurred through a telecommunications-linked payment method. Keep all email confirmations, screenshots of your account settings, and bank statements as evidence. These records protect you if you need to dispute the charge or escalate your complaint.

How to cancel your Roll20 subscription

Cancellation takes five minutes once you log in, and Yafee will walk you through each step to prevent mistakes that delay your refund or leave your account active.

Step one: log into your Roll20 account

Visit the Roll20 website and enter your login credentials. If you have forgotten your password, select the "Forgot Password" link on the login page and follow the reset email Roll20 sends to your registered email address. Do not close your browser after logging in; you will need to stay in your account to access your settings.

Step two: navigate to your account settings

1. Look for your profile icon or account menu in the top right corner of the Roll20 interface.
2. Select "Settings" or "Account Settings" from the dropdown menu.
3. Scroll down until you see the "Subscription" or "Billing" section; this shows your current plan and next billing date.

Step three: review your subscription details before cancelling

Your account settings display your current plan (Free, Plus, Pro, or Elite), the amount you are charged per month, your next billing date, and your payment method. Note your next billing date carefully. If you cancel before that date, you will retain access until your current paid period expires. If you cancel after your billing date has passed, you may have already been charged for the next month.

Step four: locate and click the cancel subscription button

Within the Subscription section, find the button labelled "Cancel Subscription," "Downgrade," or "Manage Plan." Click it immediately. Roll20 may display a confirmation message asking why you are leaving; you can provide feedback or skip this step by selecting "No thanks" or "Continue to cancellation."

Step five: confirm your cancellation request

Roll20 will display a final confirmation screen that states your cancellation is effective immediately or at the end of your current billing cycle. Read this screen carefully to confirm the effective date. Do not close your browser until you see a confirmation message that says "Your subscription has been cancelled" or "You have successfully downgraded to the Free plan."

Step six: save your confirmation email

Roll20 sends a confirmation email to the address associated with your account within minutes of cancellation. This email includes your cancellation date, your final billing date (if applicable), and a reference number. Download or screenshot this email and save it in a dedicated folder. This email is your proof of cancellation if Roll20 charges you again by mistake.

What happens to your data and games after cancellation

Cancelling your paid subscription does not delete your account or your games; it simply converts you to the free tier.

Your games and characters remain accessible

All games you have created stay in your account. All characters you have built remain visible in your character list. You can still log in and view your campaigns and player sheets at any time. However, you lose access to premium features that came with your paid plan, such as advanced dynamic lighting and priority support.

Storage limits apply to free accounts

Free accounts have a 1 GB storage limit for uploads. If your campaigns used 4 GB or 10 GB as a Plus or Pro subscriber, you may need to delete some files to stay within the free limit. Yafee recommends backing up large campaign files to your computer before your paid access expires, just in case you need them later.

You can rejoin campaigns as a player

If you downgrade or cancel but your game master still hosts the campaign, you can rejoin their games using the "Join Game" link they send you. Your character sheet and inventory are preserved. You do not need a paid subscription to play in someone else's game; only the game master needs to pay for hosting.

Refunds and billing protection for philippine subscribers

Roll20's refund policy depends on when you cancel relative to your billing date.

When you can receive a refund

If you cancel within 48 hours of being charged for a new billing cycle, Roll20 will usually refund your payment. If you cancel more than 48 hours after your billing date, Roll20 typically does not refund the charge because the service was already provided. Consequently, timing matters. Cancel before your next billing date to avoid an unwanted charge.

How to request a refund if you were charged by mistake

If Roll20 charged you after you cancelled, or if you were charged twice in one month, contact Roll20 support immediately with your confirmation email and order receipt. Roll20 processes refund requests through its support portal. Provide screenshots of your account settings showing the cancellation date and your bank statement showing the unwanted charge. Roll20 usually responds to refund requests within 5 to 10 business days.

Escalation to your bank or card issuer

If Roll20 refuses to refund an unauthorized charge, contact your bank or credit card company and file a dispute. Provide your cancellation confirmation email and bank statement as evidence. Your bank can reverse the charge and open a dispute investigation if Roll20 cannot justify the billing. This is your fallback protection if Yafee's cancellation guide cannot resolve the issue directly with Roll20.

Common mistakes that delay your cancellation

Cancellation is simple if you follow the steps above, but a few common errors can leave you charged when you expected to be free.

Not checking your next billing date before cancelling

Many subscribers cancel on the 15th of the month without realizing their next charge is on the 18th. If you cancel after your billing date has passed, you will be charged for the new month. Always open your account settings and write down your next billing date before you proceed. If you are charged unexpectedly, contact Roll20 support with your confirmation email within 48 hours to request a refund.

Confusing cancellation with downgrade

Some Roll20 users downgrade to the free tier instead of fully cancelling. Downgrading keeps your account active and preserves all your data, but it also keeps your email address in Roll20's system. If you want to be completely removed from future marketing emails, you must cancel fully, not downgrade. Yafee recommends downgrading if you plan to play casually; cancelling completely is the right choice only if you never want to use Roll20 again.

Forgetting to save your confirmation email

Without your confirmation email, you have no proof that you cancelled on a specific date if Roll20 disputes it later. Screenshot or download the email immediately after cancellation and store it in a folder labelled "Subscriptions" or "Cancellations." If Roll20 charges you again, this email is your first piece of evidence to dispute the charge.

Not checking your bank statement after cancellation

Log into your bank account one week after cancelling and verify that no new Roll20 charge appears. If you see a charge after your cancellation date, contact your bank immediately and provide your confirmation email as evidence. Do not assume Roll20 will refund you automatically; you must escalate if an unauthorized charge occurs.

Comparing Roll20 to other virtual tabletop platforms

If you are cancelling Roll20 to switch platforms, you may want to understand how other services compare on price, features, and usability.

If cost is your main concern, Owlbear Rodeo and Astral offer cheaper alternatives. If you value customization and want to avoid subscriptions entirely, Foundry VTT is a one-time purchase. Yafee recommends testing the free tier of any new platform before committing to a paid plan, so you do not face the same cancellation process again in three months.

If Roll20 refuses to cancel or continues charging you

In rare cases, Roll20 may claim it never received your cancellation request or continue charging you after you submit one.

Document everything in writing

Send Roll20 support a written email titled "Formal Cancellation Request and Complaint" that includes the date and time you attempted to cancel, your confirmation email (if you received one), and your account ID. Request a written response confirming cancellation within 5 business days. Do not rely on chat support; email creates a paper trail that protects you legally.

Escalate to the department of trade and industry

If Roll20 ignores your cancellation request or refuses to refund an unauthorized charge, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Hotline at 1386 (toll-free in the Philippines) or submit a written complaint through the DTI website. Provide your confirmation email, bank statements, and screenshots of your account. The DTI can order Roll20 to refund you and impose penalties if the company violated the Consumer Act. Yafee recommends keeping all correspondence in one file to submit to the DTI if escalation becomes necessary.

Contact your bank to reverse the charge

If Roll20 continues charging you after you cancelled, contact your bank or credit card company within 60 days of the unauthorized charge. File a dispute and provide your cancellation confirmation email as evidence. Your bank can reverse the charge and investigate Roll20's practices. This is your fastest route to recovery if Roll20 refuses to refund you directly.

Your cancellation checklist

Use this checklist to confirm you have completed every step and protected yourself against unexpected charges.

Summary and next steps

Cancelling Roll20 is a five-minute process that preserves your account, games, and character data while stopping your monthly charge. The Consumer Act of the Philippines protects you from unauthorized charges and requires Roll20 to process your cancellation promptly. Log in, navigate to your subscription settings, confirm cancellation, save your confirmation email, and verify your bank statement one week later. If Roll20 charges you after cancellation, contact them within 48 hours to request a refund, and escalate to the Department of Trade and Industry if they refuse.

Yafee has helped thousands of consumers cancel digital subscriptions and recover unauthorized charges by following this exact procedure. Your data remains safe, your refund is protected by law, and you will stop receiving charges as soon as your next billing cycle ends. Keep your confirmation email and bank statements organised so you have proof if you need to dispute a charge. If you face any difficulty, Yafee is here to clarify your rights under the Consumer Act and guide you through the escalation process with the DTI or your bank.