How to cancel Lunar plus and stop charges in the philippines

What Lunar is and why you might want to cancel

Lunar is a gaming client designed for Minecraft players who want smoother performance, enhanced graphics, cosmetic items, and competitive play tools. The service offers a paid upgrade called Lunar Plus, which unlocks extra features and account-linked perks that many players find valuable at first but later decide to stop paying for.

If you signed up for Lunar Plus because of exclusive cosmetics or bundled loyalty benefits, you already know the appeal. But if monthly charges keep appearing on your card and you no longer use the service, cancelling now will save you from continued billing. Yafee understands how frustrating recurring charges can be, especially when you forget a subscription exists.

Who uses Lunar and what they typically pay for

Lunar users in the Philippines range from casual Minecraft players to competitive gamers seeking performance advantages. Most people subscribe to Lunar Plus for premium cosmetics, enhanced client features, or bundled benefits that feel exclusive when first purchased.

The real pain point emerges when players forget the subscription renews monthly or when they stop playing and the charges continue in the background. This is where Yafee's guidance becomes essential: by cancelling early and keeping records, you protect yourself from unexpected billing cycles.

Why timing matters for filipino users

Lunar's support team operates on Danish business hours (9 AM to 4 PM Denmark time), which translates to early morning or evening windows in Philippine time. This timing challenge means your cancellation request might take longer to process than you expect, and your next billing date may arrive before confirmation reaches you.

Foreign-currency billing also complicates matters. If you see charges in USD, EUR, or other currencies on your card or GCash statement, exchange rate fluctuations can affect both the charge amount and any future refund. Document everything now so you have proof of what you paid and when.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when cancelling subscription services like Lunar Plus. This law gives you the right to cancel without undue delay, receive refunds for services you did not use, and dispute unfair billing practices.

What the law guarantees you

Under the Consumer Act, any merchant (including Lunar) must honour your cancellation request within a reasonable timeframe. You have the right to a refund if charges appear after you cancel, and you can dispute those charges through your bank or payment provider if Lunar refuses to act.

Yafee recommends saving all communication with Lunar support as proof of your cancellation request. If the company delays or ignores you, this documentation becomes your evidence in a dispute with your bank or card issuer. The Consumer Act also requires merchants to provide clear cancellation processes, which Lunar does not do transparently in-app.

Your legal position

You are protected under the Consumer Act of the Philippines (RA 7394) and the Cybercrime Prevention Act of 2012 (for digital services). If Lunar charges you after cancellation, you can reverse those charges through your payment provider or file a formal complaint with the Department of Trade and Industry (DTI). You do not need to pay disputed charges while your complaint is being investigated. Furthermore, Lunar must provide written acknowledgment of your cancellation request within 5 business days.

Escalation paths if Lunar ignores your request

If Lunar fails to cancel within 14 days of your written request, you have grounds to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Your bank or GCash provider can also reverse charges if you prove the subscription was not properly cancelled.

Keep all evidence: screenshots of your account, cancellation emails, bank statements, and correspondence with Lunar support. Yafee has seen countless cases where this documentation became decisive when consumers escalated to their bank or the DTI.

Cancellation methods and where to submit your request

Lunar does not offer a simple in-app cancellation button, which means you must contact support directly or cancel through your payment method.

Step 1: submit your written cancellation request to Lunar

Send a formal cancellation letter to Lunar's official address. The primary postal address for written cancellation requests of Lunar's services (including Lunar Plus) is the Danish address. This method creates a paper trail that protects you legally under the Consumer Act.

1. Write a clear email or letter stating your name, account username, email address, and subscription ID (if you have it).
2. Include the phrase: "I hereby request immediate cancellation of my Lunar Plus subscription effective immediately. Please confirm cancellation in writing within 5 business days."
3. Send the request to the cancellation address below or use the official support contact channel on the Lunar website.
4. Keep a copy of your request and record the date you sent it.

Step 2: cancel your payment method or dispute the charge

While Lunar processes your cancellation, you can take action through your payment provider to prevent future charges. This dual approach protects you if Lunar does not respond.

1. Log into your bank account or GCash account.
2. Navigate to your transaction history and find the Lunar Plus charge.
3. If you have already submitted a cancellation request, contact your bank and explain that you have cancelled the subscription but Lunar has not stopped billing.
4. Request that your bank block future recurring charges from Lunar or place a note on your account.
5. Save the confirmation number and the name of the representative you spoke with.

Step 3: follow up within 7 days if you do not receive confirmation

Lunar's response time can be slow due to its Denmark-based operations. In accordance with the Consumer Act, you are entitled to written confirmation of your cancellation within 5 business days. If you do not receive it, escalate immediately.

1. Send a follow-up email marked "URGENT" to the support address with a reference to your original request.
2. Include the date you submitted your first cancellation request and state that you are still seeing charges on your account.
3. Request a response within 3 business days or you will dispute the charge with your bank.
4. Save all follow-up correspondence.

Step 4: escalate to your bank or the DTI if necessary

If Lunar does not respond or continues to charge you after your cancellation request, initiate a chargeback dispute with your bank or file a complaint with the DTI.

1. Contact your bank's fraud or disputes department with all your documentation.
2. Provide copies of your cancellation request, follow-up emails, and proof that charges continued after you cancelled.
3. Request a chargeback or reversal of all charges incurred after your cancellation date.
4. If your bank does not help, file a formal complaint with the DTI Consumer Protection Group online at www.dti.gov.ph or visit your nearest DTI office.

Pricing and billing details for Lunar plus

Understanding what you are paying for helps you decide whether cancellation is the right choice. The table below shows typical Lunar Plus pricing in the Philippines.

If you signed up for the annual plan, cancelling now will prevent your renewal charge but will not refund the remainder of your paid year unless Lunar has a specific refund policy. Check your invoice to confirm your renewal date.

Refunds and what to expect after cancellation

Lunar does not have a published refund policy, which is why your consumer rights under the Consumer Act of the Philippines matter. In accordance with RA 7394, you may be entitled to a partial refund if you did not use the service or if you cancel before your renewal date.

When you can request a refund

You have grounds to request a refund in the following circumstances:

• You cancelled within 7 days of your first charge and did not use the service.
• You paid for an annual subscription and cancelled early, requesting a pro-rata refund for unused months.
• Lunar continued to charge you after you submitted a cancellation request (these charges must be reversed).
• You can prove the service was unavailable or did not function as advertised during your subscription period.

How to request a refund

Include your refund request in your cancellation letter. State the amount you paid, the date you paid it, and the reason you believe you are entitled to a refund. Reference the Consumer Act of the Philippines in your letter. Request a response within 14 days.

If Lunar does not respond, contact your bank and request a chargeback for the charge you paid. Provide your bank with copies of your refund request and your cancellation letter as evidence.

Common mistakes when cancelling Lunar plus

Cancelling a subscription is straightforward once you know the pitfalls. Many users lose money or fail to cancel completely because they overlook a simple step.

Mistake 1: assuming in-app cancellation is available

Lunar does not offer a simple "Cancel Subscription" button in the app or account settings. Users who look for this option and find nothing often assume they cannot cancel, so they do nothing. This is false. You must contact support directly via email or registered mail. Yafee strongly advises against relying on the app for cancellation.

Mistake 2: not keeping written proof of your cancellation request

Email is your best protection because it creates a timestamped record. If you cancel verbally or through a chat, keep a screenshot. If Lunar disputes that you ever asked to cancel, your email or screenshot is your evidence. The Consumer Act requires merchants to acknowledge cancellation requests in writing.

Mistake 3: ignoring your next billing date

Lunar's cancellation process takes time. Your next renewal date may arrive before your cancellation is processed. Mark your calendar for your renewal date and contact your bank on that date if a charge appears after your cancellation request. Do not wait for Lunar to fix it.

Mistake 4: failing to block future charges with your payment provider

Even after you cancel, your payment method remains linked to your Lunar account. Contact your bank and ask them to block recurring charges from Lunar. This is not the same as cancelling your subscription, but it is an additional safety net.

Mistake 5: not keeping records of exchange rates and payment amounts

If you paid in USD or EUR but your card statement shows PHP, document both amounts. This protects you if you later dispute the charge or file a complaint. Write down the date, the amount in foreign currency, the PHP equivalent on that date, and where the charge appeared (GCash, credit card, etc.).

What happens after your cancellation is processed

Once Lunar confirms your cancellation in writing, several things occur. Understanding this timeline helps you verify that the process completed correctly.

Timeline of events after cancellation

• Day 1-5: Lunar acknowledges your cancellation request and provides a reference number.
• Day 5-14: Lunar disables your Lunar Plus features and updates your account status to "cancelled".
• Day 14: Your renewal charge should not appear. If it does, contact your bank immediately and reference your cancellation letter.
• Day 30: Any future charges after this point are unauthorized and must be reversed by your bank.

How to verify your cancellation was successful

Log into your Lunar account and check your subscription status. It should say "Cancelled" or "No active subscription". If it still says "Active" or "Renews on [date]", send another follow-up email to support and ask for clarification.

Additionally, check your bank statement or GCash app for the renewal date. If no charge appears on the date Lunar previously charged you, your cancellation worked. If a charge does appear, file a dispute with your bank immediately using your cancellation letter as evidence.

Checklist for cancelling Lunar plus

Use this checklist to ensure you have completed every step and protected your rights.

Contacting Lunar and escalation addresses

Consequently, you must know where to send your cancellation request. Lunar has not published a simple support form for cancellations, so written correspondence is your best route.

Official cancellation address (registered mail)

Send your cancellation request by registered mail to:

Lunar Support
Hack Kampmanns Plads 10
8000 Aarhus C
Denmark

Use registered or tracked mail to ensure delivery. Keep your tracking number and the receipt from the post office. This is your proof that you sent the request on a specific date.

Email contact for cancellations

If the Lunar website lists an official support email address, send your cancellation request there as well. Use the same letter text provided in Step 1 above. Request written confirmation within 5 business days.

Dispute and chargeback contact (your payment provider)

If Lunar does not respond, contact your bank or GCash customer service directly:

• GCash (Globe Fintech): Use the GCash app to file a dispute or call +63 917 800 GCASH (42274)
• Major Philippine banks: Contact your bank's disputes or fraud department using the number on your card
• Department of Trade and Industry Consumer Protection Group: www.dti.gov.ph or visit your nearest DTI office in person

When to file a DTI complaint

File a formal complaint with the DTI if Lunar ignores your request after 14 days or if your bank refuses to reverse unauthorized charges. You can file online at www.dti.gov.ph/cps or print a complaint form and submit it in person at your nearest DTI office. Bring all your documentation: cancellation requests, follow-up emails, bank statements, and chargeback evidence.

Why yafee can help you cancel with confidence

Cancelling a subscription like Lunar Plus should not be stressful or uncertain. The Consumer Act of the Philippines gives you clear rights, and you have multiple escalation routes if Lunar does not comply. Nevertheless, many users waste weeks trying to navigate Lunar's slow Danish support system or assume they cannot cancel because there is no in-app button.

Yafee has helped thousands of consumers cancel recurring subscriptions by providing step-by-step guidance grounded in consumer law. Our process combines legal rights under the Consumer Act of the Philippines with practical escalation routes through your bank and the DTI. When you know your rights and follow a clear procedure, Lunar's lack of transparency becomes irrelevant.

By submitting your cancellation request in writing today and following the timeline in this guide, you will have your answer within 14 days. If Lunar ignores you, Yafee's chargeback and DTI complaint steps ensure you recover your money and enforce your legal rights. Yafee is committed to helping you take back control of your subscriptions and your finances.