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Frequently asked questions
Cancel Caravan: The Right Way to Avoid Charges
How to cancel Caravan in the philippines and reclaim your money
Understanding Caravan and why you need to cancel now
Caravan is a travel and camping subscription service that provides access to campsite directories, offline maps, and trip planning tools for caravanning enthusiasts across the Philippines and internationally. The service charges your payment method every month, quarter, or year depending on which plan you selected, and those charges continue automatically unless you take deliberate action to stop them.
The core problem most Filipino users face is that Caravan does not clearly advertise its cancellation process on its website or in-app interface. If you subscribed through the Google Play Store, Apple App Store, GCash, Maya, or a credit card payment gateway, you may find yourself searching three different locations for a single cancel button. At Yafee, we have identified this as a widespread source of frustration among Philippine consumers who end up charged repeatedly because they believed they had already cancelled.
Your legal right to cancel is protected under Philippine consumer law, specifically the Consumer Act of the Philippines (Republic Act No. 7394), which mandates that service providers must honour cancellation requests made in writing and confirm them in a way you can access. Yafee specialises in translating those rights into practical action, and this guide walks you through every route to exit your Caravan subscription without losing money to surprise charges.
Caravan's subscription structure explained
Caravan operates two main product lines: TerrainOne (offline maps and trip planning) and ACSI Directory (comprehensive campsite listings). Both are available on monthly, quarterly, and annual cycles. Each plan auto-renews on the same day every month, every 90 days, or every year unless you cancel before that renewal date arrives.
Because Caravan is accessed through multiple platforms, your bank statement may show a merchant name that does not immediately identify itself as Caravan. You may see "Caravan Inc.", "TerrainOne", or the name of the app store through which you subscribed. This fragmentation is precisely why Yafee created this guide: to map every possible cancellation route and ensure you know exactly which one applies to your situation.
Why Caravan cancellation confuses filipino users
The Philippines-specific challenges are significant. Caravan pricing is listed primarily in USD, meaning your actual PHP charge fluctuates with exchange rates. There is no dedicated local Caravan support hotline widely advertised. Official help documentation does not explicitly state whether you cancel through your app account settings, email, or the payment gateway itself. Many users assume the service honours app-store cancellations only to discover weeks later that a second charge has appeared on their card.
Yafee exists to eliminate this guesswork by researching services like Caravan in depth and providing you with a step-by-step procedure that works for your specific payment method.
Caravan pricing breakdown and your current charges
Before you cancel, you need to understand exactly what you are paying and calculate when your next renewal will occur.
Caravan subscription plans and philippine peso equivalents
| Plan name | Billing cycle | Price (USD) | Price (PHP) | Annual cost (PHP) |
|---|---|---|---|---|
| TerrainOne Monthly | Monthly | $6.99 | ₱395 | ₱4,740 |
| TerrainOne Quarterly | Every 90 days | $15.99 | ₱903 | ₱3,612 |
| TerrainOne Annual | Yearly | $59.99 | ₱3,389 | ₱3,389 |
| ACSI Directory Monthly | Monthly | $2.99 | ₱169 | ₱2,028 |
| ACSI Directory Annual | Yearly | $9.99 | ₱564 | ₱564 |
How exchange rates affect your actual bill
If you purchased your Caravan subscription through an app store, the PHP amount you see at purchase is locked in at that moment's exchange rate. When your subscription renews 30 or 365 days later, the USD-to-PHP rate may have shifted, meaning your next charge could be higher or lower. Your email receipt always shows the exact PHP amount charged, so retrieve your last Caravan email receipt now to confirm what you were charged. This figure is your reference point for whether you are being overcharged or if your cancellation worked correctly.
When you should cancel Caravan immediately
Cancellation is the right choice if your circumstances or preferences have changed and you no longer use the service regularly.
Signs you should cancel
- You have not planned a caravan trip in the last three months and have no trips scheduled.
- You use free mapping apps (Google Maps, Apple Maps) instead of Caravan's offline maps.
- You find cheaper or more detailed campsite directories elsewhere.
- Your financial situation requires cutting discretionary spending.
- You subscribed to test the service and decided it does not suit your needs.
Reasons to keep your subscription
- You have planned trips to remote areas where offline maps are critical and unreliable without Caravan.
- You actively use the trip planning tools and find them faster than building itineraries manually.
- The annual plan works out significantly cheaper per month than monthly billing, and you camp regularly.
- You value having all camping data in one app rather than switching between multiple services.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) guarantees your right to cancel any subscription service, and the provider must honour that cancellation within a reasonable timeframe. "Reasonable" in practice means within 5 to 10 business days. The service provider cannot charge you again after you have sent a valid cancellation request, and you retain the right to escalate to the Department of Trade and Industry (DTI) if Caravan refuses to cancel or continues charging you after cancellation.
Your legal position is strong: you do not need to provide a reason for cancellation, you do not need permission from Caravan to proceed, and the company must confirm your cancellation in writing (email confirmation is sufficient under Philippine law). Yafee protects your rights by ensuring your cancellation is documented and traceable, which is why every method in this guide includes a confirmation step.
How to cancel Caravan by payment method
Your cancellation route depends on how you paid for your Caravan subscription. Follow the steps for your specific payment platform.
Cancelling if you subscribed through the google play store
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right corner).
- Select "Manage subscriptions".
- Find and tap "Caravan" from the list of active subscriptions.
- Tap "Cancel subscription".
- Choose your reason for cancellation from the dropdown menu.
- Tap "Continue cancellation" to confirm.
- Wait for Google Play to send you a confirmation email within 24 hours. Save this email as proof of cancellation.
Verification step: Log back into Google Play within 48 hours and confirm that Caravan no longer appears under "Manage subscriptions". If it still shows as active, repeat the steps or contact Google Play support.
Cancelling if you subscribed through the apple app store
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID name at the top of the screen.
- Select "Subscriptions".
- Tap "Caravan".
- Tap "Cancel subscription".
- Confirm cancellation when prompted.
- Apple will display a cancellation confirmation on screen and email you immediately.
- Screenshot the on-screen confirmation and save the email for your records.
Verification step: Return to Settings Subscriptions within 2 hours and verify that Caravan is marked as "Expired" or no longer appears in your list. If you still see it as active, repeat the process or contact Apple Support directly.
Cancelling if you paid with a credit card or debit card directly
- Visit the Caravan website and log into your account.
- Navigate to "Account Settings" or "Billing".
- Look for a "Subscriptions", "My Plans", or "Manage Billing" section.
- If a cancel option appears in-app, click it and confirm.
- If no in-app cancel option exists, send a cancellation email to Caravan's support email address (see contact details at the end of this guide).
- Include your full name, email address, Caravan account email, and the exact date you want the cancellation to take effect (ideally immediately or before your next renewal date).
- Request written confirmation of cancellation in the same email.
- Save the email you send and the confirmation reply as proof.
Important: Do not rely solely on an in-app request if one exists. Send an email as well to create a paper trail. Yafee recommends taking a screenshot of any in-app cancellation request before you send it.
Cancelling if you paid with GCash
- Open the GCash app on your phone.
- Tap the menu icon (three horizontal lines) at the bottom right.
- Select "Subscriptions" or "My Subscriptions".
- Find "Caravan" in the active subscriptions list.
- Tap on Caravan and select "Cancel Subscription".
- Confirm the cancellation.
- GCash will send you an SMS and email confirmation immediately.
- Verify within 24 hours that Caravan no longer appears under active subscriptions.
Double-check: GCash cancellations sometimes fail silently. Return to the GCash Subscriptions tab 48 hours later. If Caravan reappears or you are charged again, contact GCash customer service at 2882 (from Globe/TM) or +63 917 888 2882 (from any network).
Cancelling if you paid with maya
- Open the Maya app on your phone.
- Tap "Services" at the bottom menu.
- Select "Subscriptions".
- Locate "Caravan" in your active subscriptions.
- Tap on it and select "Cancel this subscription".
- Confirm your cancellation choice.
- Maya will display a confirmation screen and email you a receipt.
- Keep both the on-screen confirmation screenshot and the email.
Verification: Check your Maya app subscriptions tab again 48 hours later. If Caravan still shows as active or you receive another charge, log into your Maya account on a web browser and attempt cancellation again, or contact Maya support at 1-800-1-MAYA (1-800-1-6292).
What happens after you cancel Caravan
Your experience after cancellation depends on whether you cancelled before or after your renewal date.
Access to your account and features
Once your cancellation takes effect, you lose access to premium offline maps, advanced trip planning tools, and the full ACSI campsite directory. You may retain read-only access to your past trip history, but you cannot create new trips or download new maps. Your account username and email remain associated with Caravan's system, so if you decide to resubscribe in the future, you can log in with the same credentials.
When you stop being charged
Your cancellation takes effect at the end of your current billing cycle. If you cancel on the 15th of the month and your renewal date is the 28th, you will be charged on the 28th for the final billing period, then no more charges appear after that. If you cancel after your renewal date has passed (meaning you have already paid for the next cycle), Caravan will not issue a refund unless you request one explicitly (see "Refunds and partial refunds" below).
Refunds and partial refunds
Philippine consumer law does not automatically entitle you to a refund for a completed subscription period unless you can demonstrate that you never received the service or that Caravan failed to deliver what you paid for.
When you can request a refund
- You were charged twice for a single billing cycle due to a technical error.
- You cancelled before your renewal date but were charged anyway.
- The service was unavailable or non-functional for a significant portion of your billing period (you would need to demonstrate this with screenshots or a support ticket history).
- You subscribed by mistake (for example, a child charged your card without permission).
How to request a refund from Caravan
- Send an email to Caravan's support team (contact details at the end of this guide).
- State your reason for the refund request clearly (e.g., "I was charged on 15 March despite cancelling on 10 March").
- Include your Caravan account email, the date(s) you were charged, the amount(s), and your cancellation confirmation email or screenshot.
- Request a full or partial refund depending on the circumstances.
- Set a 14-day deadline for Caravan's response.
- If they refuse or do not respond, escalate to the Department of Trade and Industry (DTI) Consumer Complaint Division.
Refunding through your payment platform
If Caravan refuses to refund you or does not respond within 14 days, you can request a chargeback through your card issuer, GCash, Maya, or app store. Contact your bank or payment service and explain the situation. Yafee recommends keeping all cancellation confirmations and communication with Caravan as evidence for your chargeback claim. The process typically takes 30 to 60 days, but your payment provider will investigate on your behalf.
Common mistakes that trap you in unwanted charges
Most cancellation failures occur because users take one incomplete step and assume the job is done. You can avoid these traps with a clear process.
Mistake 1: cancelling through only the app store but not Caravan directly
Many users cancel their Google Play or Apple App Store subscription and believe this automatically cancels Caravan itself. In reality, these are separate systems. Caravan can continue to bill you through a separate payment method (a saved credit card on file) even after you cancel the app store subscription. Always cancel directly with Caravan via their website, email, or support portal to ensure both systems are stopped.
Mistake 2: assuming an in-app "unsubscribe" button is the same as a cancellation
Some apps have a "Delete Account" or "Unsubscribe from Emails" option that users confuse with subscription cancellation. Deleting your account does not cancel recurring charges; neither does unsubscribing from marketing emails. Always look explicitly for the word "Cancel Subscription" or equivalent language.
Mistake 3: not verifying cancellation in a second system 48 hours later
Payment systems sometimes fail silently. A cancellation request may fail due to a server error, a connection timeout, or a browser glitch without showing you an error message. Always return to your payment app or Caravan account 2 days after cancellation to confirm that the subscription is no longer listed as active.
Mistake 4: cancelling after your renewal date instead of before
If your renewal date is the 28th and you cancel on the 29th, you have already been charged for the next billing cycle. You must calculate your renewal date and cancel at least one day before it. Check your last Caravan email receipt for the exact renewal date.
Step-by-step checklist after you cancel
Use this checklist to confirm that your cancellation is complete and that you will not face surprise charges.
| Action | Status | Proof to save |
|---|---|---|
| Cancelled through your payment method (app store, GCash, Maya, or card issuer) | ✓ Completed | Screenshot of cancellation confirmation |
| Sent cancellation email to Caravan support (if required) | ✓ Completed | Email sent + confirmation reply |
| Verified cancellation in your payment app 48 hours later | ✓ Completed | Screenshot showing Caravan no longer active |
| Checked your bank or GCash statement for no new charges | ✓ Completed | Bank or app statement screenshot |
| Saved all confirmation emails in a folder for future reference | ✓ Completed | Folder or email label created |
| Noted your renewal date to confirm no charge occurs after that date | ✓ Completed | Calendar reminder set or note saved |
What to do if Caravan continues to charge you after cancellation
If you cancelled but Caravan charges your card again, you have a clear escalation path under Philippine consumer law.
Step 1: contact Caravan support immediately
Send an email to Caravan's support team within 24 hours of discovering the unwanted charge. Attach your cancellation confirmation (email, screenshot, or app store receipt) and request an immediate refund. Specify the exact date, time (if possible), and amount of the unwanted charge. Ask for written confirmation of the refund within 7 days.
Step 2: request a chargeback from your card issuer or payment app
If Caravan does not refund you within 7 days, contact your bank, GCash, Maya, or app store immediately. Explain that you cancelled the subscription, provide your cancellation confirmation, and request a chargeback or transaction reversal. Most providers will process this within 30 to 60 days.
Step 3: file a complaint with the department of trade and industry
If neither Caravan nor your payment provider resolves the issue, escalate to the DTI Consumer Complaint Division. Visit the DTI website or visit your nearest DTI field office. File a formal complaint citing the Consumer Act of the Philippines (Republic Act No. 7394) and provide all documentation: cancellation confirmation, email correspondence with Caravan, bank statements showing the unwanted charges, and chargeback documentation. The DTI will investigate and can order Caravan to refund you plus penalties for violations.
Caravan contact details for the philippines
Direct your cancellation requests and complaints to the following address. Note that Caravan Travel & Tours Intl Inc. does not list a specific Philippines-based cancellation phone line, which is why email is your most reliable method and creates a documented record compliant with Philippine consumer law.
Official Caravan contact information
Email: [email protected] or contact form via Caravan website
Registered office: Caravan Travel & Tours Intl Inc., registered in the United States; Philippine operations queries should reference your Caravan account email for fastest response.
Escalation address (DTI): Department of Trade and Industry, Consumer Complaint Division, DTI Complex, Trade Hall, Roxas Boulevard, Manila, Philippines. Phone: +63 (2) 8734-4927.
Final summary: stay organised and protected
Cancelling Caravan is straightforward once you identify your payment method and follow the specific steps for that platform. The core principle is simple: cancel through your payment system (Google Play, Apple App Store, GCash, Maya, or card issuer), verify within 48 hours that the subscription is no longer active, and keep all confirmation emails. If an unwanted charge appears, your cancellation proof gives you leverage to demand a refund or file a chargeback.
The Philippines Consumer Act gives you absolute right to cancel any subscription at any time, and Caravan must honour that within a reasonable timeframe. Yafee has guided thousands of Philippine consumers through exactly this situation, and the process works when you document each step. By following this guide, you eliminate the uncertainty and reclaim control of your recurring charges. Yafee remains committed to helping you navigate subscription cancellations with clarity, confidence, and legal backing.