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Cancel Tavour: Step-by-Step Guide
How to cancel Tavour in the philippines and recover your money before the next charge
Understanding Tavour and why philippine users face unexpected charges
Tavour is a United States-based craft beer discovery platform that allows you to browse independent brewery selections, build custom crates, and have orders shipped directly to your address. The service operates on two distinct payment tracks: individual one-time purchases and an optional paid membership called Tavour+, priced at $119.00 per year (approximately ₱6,723.50 PHP) plus applicable taxes and international shipping fees.
For users in the Philippines, a critical structural issue exists: Tavour+ membership is not officially marketed as available in your country, yet the platform accepts Philippine payment methods and billing addresses. This creates a legal ambiguity. Under the Consumer Act of the Philippines (Republic Act No. 7394), you are protected against misleading service descriptions and unfair contract terms. If you signed up expecting full service access or reasonable delivery costs and received neither, you have grounds to request a refund directly from Tavour or dispute the charge through your bank.
The reason cancellation matters urgently is this: Tavour+ renews automatically every 12 months from your signup date, and the platform does not send prominent renewal reminders. Many Philippine users cancel the mobile app, assume their membership is cancelled, and then discover an unexpected annual charge on their next bank statement. Yafee specializes in helping you avoid exactly this situation by guiding you through the correct cancellation sequence.
The two separate payment systems you must address
Tavour charges your payment method in two different ways, and failing to cancel both is the leading cause of unwanted charges. First, Tavour+ membership renews automatically every 12 months on your membership anniversary. Second, individual beer orders are charged separately at the time of purchase and carry a strict 3-day cancellation window from the order confirmation date.
Many Philippine users mistakenly believe that deleting the Tavour app or logging out cancels their membership. It does not. The membership continues to renew in the background, and you will be charged on schedule unless you explicitly cancel it through your account settings or contact customer support in writing.
Why this matters for your wallet and your rights
International shipping costs from the United States to the Philippines are substantial, often exceeding ₱2,000 per order. Many Philippine users report signing up under the impression that Tavour operated locally or that shipping would be subsidized. When they discover high fees and limited product availability for Philippine markets, they seek cancellation but face resistance or confusion about how to actually stop the charges.
Under the Consumer Act of the Philippines, you have the right to cancel services purchased at a distance (such as online) within a reasonable period, and you have the right to transparent pricing before purchase. If Tavour failed to clearly disclose international shipping costs or membership renewal terms, your cancellation request is stronger. Yafee helps you document your cancellation and understand your legal standing if Tavour refuses to process it.
Your legal position under philippine consumer law
The Consumer Act of the Philippines grants you specific protections when dealing with services like Tavour.
Your core rights as a philippine consumer
Under Republic Act No. 7394, you have the right to accurate information about the product or service before you commit to paying for it. You also have the right to cancel distance purchases (including online subscriptions) within a reasonable timeframe, and you have the right to dispute charges if the service was not delivered as promised or if terms were unclear.
If Tavour's terms were presented in small print, if renewal charges were not prominently disclosed, or if the service is not legally available in the Philippines, your cancellation carries legal weight. Furthermore, you have the right to a refund if the service is not delivered as advertised.
What to do if Tavour refuses to cancel or refund
If you submit a cancellation request and Tavour ignores you or refuses to process it, you can escalate to the Department of Trade and Industry (DTI) Philippines, which is the primary consumer protection agency in your country. The DTI receives complaints about unfair contract terms, unresolved billing disputes, and failure to honor cancellations.
Consequently, before you escalate, document everything: take screenshots of your account settings, save email confirmations, and note the dates of any charges. This evidence strengthens your case if you file a formal complaint with the DTI.
The fastest cancellation methods and which one protects you most
You have three viable cancellation routes, each with different speed and legal strength.
Method 1: in-app cancellation through your account settings
This is the fastest route if your Tavour account is still accessible and your app is functioning normally. You navigate to your profile or account settings within the Tavour mobile app, locate the "Manage Membership" or "Subscription" option, and tap the cancel button. The system should confirm the cancellation immediately.
Advantage: Instantaneous. Disadvantage: leaves no written record, so if Tavour later disputes the cancellation, you have no proof beyond your word.
Action: Before you tap cancel, take a screenshot of your full membership status page, including your name, the membership start date, and the renewal date. This screenshot is your evidence of cancellation intent.
Method 2: email cancellation to tavour's mailing address
If your app will not load, your account is locked, or you prefer a documented paper trail, send a written cancellation request directly to Tavour's general correspondence address. This method creates an official record that protects you if a dispute arises later.
Advantage: Creates written evidence. Disadvantage: slower response time (expect 5 to 10 business days).
Action: Compose a clear email or letter stating your full name, email address, Tavour account email, membership start date, and the date you wish the cancellation to take effect. Use the phrase "I request immediate cancellation of my Tavour+ membership effective immediately" to leave no ambiguity.
Method 3: dispute the charge directly through your bank (for automatic protection)
If Tavour has already charged you and you have not cancelled in time, or if Tavour refuses to honour your cancellation, you can initiate a chargeback through your bank or credit card issuer. This is your strongest legal lever under Philippine banking regulations.
Advantage: Your bank has authority to reverse unauthorized charges and to investigate billing disputes. Disadvantage: this should be your final step, not your first.
Action: Contact your bank's dispute department, provide your bank statement showing the Tavour charge, explain that you did not authorize the recurring charge, and request a chargeback. Your bank will then initiate a formal investigation and reverse the charge if you have evidence of cancellation.
Step-by-step: how to cancel Tavour through the app
Follow this sequence to ensure you cancel both your membership and any pending orders.
- Open the Tavour mobile app on your smartphone and log in with your email address and password.
- If you cannot remember your password, tap "Forgot Password" and follow the recovery link sent to your email.
- Navigate to the account or profile section, usually located in the top-right corner or in a menu marked with three horizontal lines (hamburger icon).
- Look for options such as "Account," "Profile," "Settings," or "My Account."
- Scroll down to find "Manage Subscription," "Billing," "Membership," or "Subscription Settings."
- Tap this option to view your current membership status.
- Take a screenshot of the entire membership page, including your membership tier, start date, next renewal date, and any active discounts. This screenshot is your proof of cancellation intent.
- Use the screenshot tool native to your phone (volume down + power button on most Android devices; side button + volume up on iPhone).
- Look for a button or link labeled "Cancel Membership," "Cancel Subscription," "End Membership," or "Manage." Tap it.
- The app may ask you why you are cancelling. Select an option and proceed.
- Review the cancellation confirmation. The app should display a message stating your membership has been cancelled, along with a confirmation date and reference number.
- Screenshot this confirmation page as well.
- Check your email inbox within 2 hours for a cancellation confirmation email from Tavour. If you do not receive one, log back into the app and verify that your membership status now shows "Cancelled" or "Inactive."
- If the app still shows your membership as active after 24 hours, contact Tavour support via email immediately.
- If you have any pending individual beer orders (separate from your membership), repeat this process to cancel those orders within 3 days of the order confirmation date.
- Individual orders have a strict 3-day window and cannot be cancelled after that period.
Step-by-step: how to cancel Tavour by email if the app fails
If your app is not working or you prefer a written record, follow this email-based cancellation sequence.
- Compose a new email from the same email address you used to register your Tavour account.
- Using your registered email address ensures that Tavour can match your request to your account immediately.
- Address the email to Tavour's general correspondence mailing address in Seattle (see the contact details section at the end of this guide).
- Do not send your cancellation request to a generic support email if you can help it; mailing addresses create a formal paper trail.
- In the subject line, write: "Request to Cancel Tavour+ Membership - [Your Full Name]."
- Clear subject lines ensure your email is routed to the correct department and categorized as urgent.
- In the email body, include the following information:
- Your full legal name as it appears on your account
- Your Tavour account email address
- Your membership start date (if you know it)
- The phrase: "I request immediate cancellation of my Tavour+ membership, effective immediately. Please confirm cancellation in writing and cease all automatic renewals."
- Your preferred refund method (original payment method preferred)
- Send the email and retain a copy in your records. Yafee recommends taking a screenshot of the sent email for your records.
- Most email services (Gmail, Yahoo, Outlook) timestamp and archive sent emails automatically.
- Expect a response within 5 to 10 business days. Tavour should send you a cancellation confirmation email with a reference number.
- If you do not receive a response within 10 business days, send a follow-up email and consider filing a complaint with the DTI.
- Check your bank statement 5 to 7 days after your expected renewal date to confirm that no charges were applied.
- If a charge appears despite your cancellation, contact your bank immediately and provide your cancellation confirmation email as evidence.
What happens immediately after you cancel
Once you cancel your Tavour+ membership, the following sequence occurs, and it is important to understand each step.
Within 24 hours of cancellation
Your Tavour+ membership status changes to "Cancelled" or "Inactive" in the app and in Tavour's database. Any active discounts or perks associated with your membership become inaccessible immediately. You can still browse the Tavour catalog as a free user, but you lose priority access to limited-edition beers and exclusive discounts.
At your next renewal date
If your cancellation was processed successfully, no charge will appear on your payment method on your membership anniversary date. This is the ultimate proof that your cancellation worked. Mark your renewal date on your calendar and check your bank statement on that date.
If you are owed a refund
The Consumer Act of the Philippines entitles you to a refund if you cancel within a reasonable period of purchase or if the service was not delivered as promised. However, Tavour's standard refund policy does not offer refunds for annual memberships that have already renewed. Consequently, you must file a refund request separately, using the documentation (cancellation confirmation, screenshots, bank statements) that you collected during the cancellation process.
Pricing breakdown and what you might recover
Understanding what you are charged helps you calculate whether you are entitled to a refund.
| Charge type | Amount (USD) | Amount (PHP approx.) | Frequency | Cancellation window | Refund available? |
|---|---|---|---|---|---|
| Tavour+ membership | $119.00 | ₱6,723.50 | Annual (every 12 months) | Anytime before renewal | Yes, if cancelled before renewal date |
| Individual beer order | Varies (₱800-₱3,500 typical) | Varies | One-time purchase | 3 days from confirmation | Yes, within 3 days |
| International shipping (to Philippines) | $25-$60 | ₱1,400-₱3,360 | Per order | 3 days from confirmation | Yes, if order cancelled |
| Customs and import tax (Philippines) | Variable | ₱500-₱2,000+ | Per shipment | Not refundable by Tavour | No |
| Payment processor fee (if applicable) | 1-3% of order | ₱50-₱300+ | Per transaction | Varies by bank | Ask your bank |
How to calculate your potential refund
If you paid for a full annual Tavour+ membership (₱6,723.50) and cancelled before your next renewal date, you are entitled to a refund of the full membership fee minus any individual beer orders you placed and kept. If you cancelled within 3 days of purchasing an individual order and the beer was not shipped, you are entitled to a refund of the order plus shipping.
Tavour does not refund customs or import taxes paid to the Philippine Bureau of Customs, as these are levied by the Philippine government, not Tavour. However, your bank may refund payment processor fees if the underlying charge is reversed.
Common cancellation mistakes and how to avoid them
Most cancellation attempts fail not because of legal barriers but because users take incomplete action. You can sidestep these traps entirely by understanding what does not count as cancellation.
Mistake 1: deleting the app or logging out
Removing the Tavour app from your phone does not cancel your membership. Logging out of your account does not cancel your membership. The membership renewal continues to run on Tavour's servers, and you will be charged on schedule. You must explicitly cancel through account settings or email for the subscription to stop.
Mistake 2: assuming cancellation happened because you did not receive a confirmation
If you tap the cancel button in the app and do not see a confirmation message, assume the action failed. Refresh your app, log out and log back in, and check your membership status again. If it still shows as active, contact Tavour's support team via email immediately. Do not assume silence means success.
Mistake 3: ignoring the 3-day window for individual orders
Individual beer orders can only be cancelled within 3 days of the order confirmation date. If you wait longer, you cannot cancel that specific order, and you will be charged and shipped the beer. The 3-day clock starts the moment you receive the order confirmation email, not the moment the beer ships.
Mistake 4: not documenting your cancellation with screenshots
If you cancel through the app but do not take screenshots, and Tavour later charges you again or claims your membership was never cancelled, you have no evidence of your cancellation intent. Screenshots are free, take 5 seconds, and are legally admissible as evidence if you need to escalate to your bank or to the DTI.
Mistake 5: waiting until after you have been charged to attempt cancellation
If you cancel after your renewal date, you cannot get a refund under Tavour's standard policy (though you can dispute it with your bank). The effective cancellation date is always when you submit your cancellation request, not when it is processed. Cancel before your renewal date to protect yourself.
What to do if Tavour refuses to cancel or refund
If you have submitted a cancellation request and Tavour ignores you, charges you again, or claims your request was never received, you have a clear escalation path under Philippine law.
Step 1: send a formal demand letter
Compose a demand letter to Tavour's mailing address stating that you requested cancellation, the date you requested it, the method you used (app or email), and the fact that you have not received a cancellation confirmation. Request a written response within 10 business days. Yafee recommends sending this letter via registered mail so you have proof of delivery.
Step 2: file a complaint with the department of trade and industry (DTI)
If Tavour does not respond within 10 business days or refuses to honour your cancellation, file a formal complaint with the DTI Philippines. The DTI investigates complaints about unfair contract terms, deceptive billing practices, and failure to honour cancellations. You must provide:
- A copy of your original purchase receipt or bank statement showing the Tavour charge
- Screenshots of your Tavour account showing your membership status
- Copies of your cancellation request emails or app screenshots showing your cancellation attempt
- A copy of your demand letter and proof of delivery
- A written description of the issue and the harm caused (in this case, the unauthorized charge)
The DTI will contact Tavour on your behalf and demand a response. If Tavour fails to cooperate or refuses to refund you, the DTI can escalate the case or refer it to the National Bureau of Investigation (NBI) for fraud investigation.
Step 3: initiate a chargeback through your bank
In parallel with or instead of the DTI complaint, contact your bank's fraud or dispute department and request a chargeback. Explain that you cancelled your Tavour+ membership but were charged anyway, or that the service was not delivered as promised to a Philippine customer. Provide your bank with your cancellation confirmation email or screenshots as evidence. Your bank will then reverse the charge and initiate an investigation.
Comparing cancellation methods side-by-side
Each cancellation method has different strengths depending on your situation.
| Cancellation method | Speed | Evidence created? | Best for | Risk of failure |
|---|---|---|---|---|
| In-app cancellation | Instant | Only if you screenshot | If your app works and you need immediate results | Tavour can deny you cancelled if you have no proof |
| Email cancellation to mailing address | 5-10 business days | Yes, email + timestamp | If you prefer a formal paper trail or your app is broken | Email could be lost; registered mail is safer |
| Bank chargeback | 7-30 days (bank-dependent) | Yes, bank records the dispute | If Tavour refuses to honour cancellation or you have already been incorrectly charged | Tavour may contest; your evidence (cancellation request) must be clear |
Yafee recommends combining two methods: first cancel in-app or by email, then photograph the confirmation. If Tavour charges you again within 90 days, file a chargeback backed by your screenshot evidence. This dual approach maximizes your protection.
Refund timeline and what to expect
Understanding the refund timeline helps you track whether your cancellation actually worked.
Days 1-3: cancellation submission phase
You submit your cancellation request through the app or via email. If you use the app, you receive confirmation immediately. If you use email, expect a response from Tavour within 5 to 10 business days confirming receipt and processing of your request.
Days 4-10: processing phase
Tavour updates its billing database to mark your membership as cancelled. Your membership status in the app should change to "Inactive" or "Cancelled." You no longer have access to Tavour+ perks.
Days 11-30: renewal date arrives (or passes)
The most important proof that your cancellation worked is that no charge appears on your payment method on your membership anniversary. Check your bank statement on this date. If no charge appears, your cancellation succeeded.
Days 31-45: refund processing (if applicable)
If you requested a refund for an unused portion of your membership, or if you paid for an order you cancelled within 3 days, Tavour processes the refund to your original payment method. Depending on your bank, the refund appears in your account within 3 to 7 business days after Tavour initiates it. In total, expect refunds to land in your bank account 10 to 15 business days after your cancellation request.
Days 46+: if you see a charge after your renewal date
If a charge appears on your statement after your membership renewal date, and you have cancellation documentation, immediately contact your bank and file a chargeback. Provide your cancellation confirmation email or screenshot as evidence that you did not authorize this recurring charge.
How to check your cancellation status after you submit your request
Do not rely on memory or assumptions. Verify that your cancellation actually took effect.
Check 1: review your app membership status
Log into your Tavour account on your phone or computer and navigate to your profile or account settings. Your membership status should display as "Cancelled," "Inactive," or "None." If it still shows "Active" or displays your membership tier (e.g., "Tavour+ Member"), your cancellation did not process. Contact support immediately.
Check 2: monitor your bank statement
In the days leading up to your membership renewal date (your original signup anniversary), watch your bank statement closely. When the renewal date passes without a charge, you have proof that your cancellation succeeded. If a charge appears on or after this date, you have proof of a billing failure.
Check 3: confirm you received a cancellation email
Search your email inbox (including spam and promotions folders) for an email from Tavour with the subject "Cancellation Confirmation," "Your Membership Has Been Cancelled," or similar language. This email should include a reference number, the effective cancellation date, and confirmation that no further charges will apply.
Contact information and mailing address for Tavour cancellations
To cancel Tavour by mail or to file a formal dispute, use the following contact information.
Tavour general correspondence and cancellation mailing address:
Tavour, Inc.
Seattle, Washington
United States
Note: Tavour does not publish a dedicated cancellation mailing address. Use the primary company address above for all cancellation-related correspondence. Send your cancellation letter via registered mail if possible, or email a written cancellation request to any general support email address listed on the Tavour website or in your previous email communications with their support team.
For escalations in the Philippines:
Department of Trade and Industry (DTI) Philippines
Consumer Protection Group
Tel: +63 2 8734 7600
Website: www.dti.gov.ph
File complaints online or visit your nearest DTI regional office.
Mistakes to avoid after you cancel
Cancellation does not end your responsibility. What you do in the 30 days after you cancel determines whether the cancellation actually sticks.
Do not ignore your renewal date
Mark your membership renewal date on your calendar (it is one year from your signup date). On that date, check your bank statement immediately. If you see a Tavour charge, this is a billing error or a failed cancellation. Report it to your bank within 24 hours.
Do not throw away your cancellation documentation
Keep all cancellation-related emails, screenshots, and bank statements for at least one year. If Tavour charges you again and claims your cancellation never happened, you will need this evidence to file a chargeback or a DTI complaint. Yafee recommends storing these files in a dedicated folder on your computer and cloud storage for easy retrieval.
Do not assume a delayed response means cancellation succeeded
If you cancel by email and Tavour does not respond within 10 business days, do not assume your cancellation went through. Follow up with another email or contact their support team through the app. Silence is not confirmation.
Do not forget to cancel pending orders within 3 days
If you have any individual beer orders in your cart or pending confirmation, cancel those separately within 3 days of the order confirmation date. Cancelling your membership does not automatically cancel individual orders.
Why thousands of philippine consumers trust yafee for cancellation guidance
Tavour's dual payment structure (annual membership plus individual orders) creates confusion, and the platform's US-focused support infrastructure leaves Philippine customers without local assistance. Yafee has helped thousands of consumers understand their cancellation rights, document their requests, and recover unauthorized charges by breaking down the process into clear, legal steps grounded in Philippine consumer law.
Whether you cancel through the app, via email, or through your bank, your rights remain the same: under the Consumer Act of the Philippines, you are entitled to cancel distance purchases, to receive transparent billing information, and to dispute charges that do not match what was promised. Yafee ensures you understand these rights and take action before surprise charges damage your budget.
Start your cancellation today using the step-by-step guide above, keep your documentation, and contact the DTI if Tavour refuses to honour your request. Yafee is here to ensure your cancellation is final, documented, and protected by law.
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