How to cancel Raddish and stop billing in the philippines

What Raddish is and how the subscription works

Raddish is a children's cooking subscription service that delivers themed recipe kits to your home each month. Your child receives hands-on cooking activities, ingredient boxes, and access to video lessons through the Raddish+ platform. The service is designed for families who want to build cooking confidence and culinary skills in a structured, engaging format.

The service operates internationally, including delivery to the Philippines, though packages typically take 10 to 14 business days to arrive after dispatch. Many Filipino families value Raddish for its educational content, but international shipping costs and delayed arrivals sometimes prompt families to reconsider their subscription commitment. If you are in this situation, Yafee will guide you through cancellation step by step.

Subscription pricing and billing cycles

Raddish offers three main subscription tiers, all billed in United States dollars. When you pay from the Philippines, your card issuer converts the USD amount to Philippine pesos at the current exchange rate on the transaction date. Here is the pricing breakdown:

All plans include unlimited access to Raddish+, the member content library featuring video tutorials and recipe resources. International shipping incurs an additional monthly fee on top of the plan price. If you cancel a prepaid plan early, refund eligibility depends on Raddish's terms and your consumer protection rights under Philippine law, which Yafee will explain in detail below.

How billing works on your philippine bank account

Your credit or debit card processes the USD charge immediately, and your Philippine bank applies the exchange rate at the time of transaction. You will not see a separate PHP amount on Raddish's website, but your bank statement will display the converted peso amount. This means your actual charge varies slightly based on daily exchange rates, sometimes creating surprises on your statement.

Auto-renewal occurs on your billing date each month. If you are on a prepaid plan, your renewal date is set 6 or 12 months from your original purchase date. Raddish does not send a reminder email before charging, so many subscribers discover the charge only after it has posted to their account. This is why tracking your billing date and cancelling well before it arrives is critical to avoid unwanted payments.

Why you should cancel Raddish in the philippines

Common reasons families stop their subscription

You might cancel Raddish for several legitimate reasons. Slow international shipping to the Philippines can mean the box arrives too late for your family to use it meaningfully. Some families find the monthly cost adds up quickly when converted to pesos, straining the household budget. Others discover their child loses interest in cooking activities, or their family's schedule changes and the boxes sit unopened on shelves.

If you purchased a 6 or 12-month prepaid plan and need to cancel early, you are cancelling a larger financial commitment upfront. That pressure is real. Yafee exists to help you navigate these situations with clarity and confidence, so you understand your rights and the steps to take.

When to cancel immediately

Cancel right away if you notice unauthorized charges appearing on your account, if a box has not arrived within 14 business days of shipment confirmation, or if you are within a free trial period and do not want to be charged. If your family's circumstances have changed since sign-up-job loss, budget cuts, relocation-there is no benefit to waiting. The sooner you cancel, the sooner you stop recurring charges from hitting your account.

Yafee recommends submitting your cancellation before your next billing date to avoid a charge you do not want. If you have already been charged for a month you did not use, note this information for your refund request.

Your legal position under philippine consumer law

Consumer rights when cancelling subscriptions

Your right to cancel Raddish is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which governs subscription services, automatic renewals, and refund rights. Under this law, subscription contracts must be transparent, and you have the right to terminate your subscription without unreasonable penalties or hidden charges.

Specifically, Republic Act No. 7394 requires that:

• The subscription terms, including billing frequency and cancellation procedure, are disclosed clearly before you agree to the service.
• You are not charged without your explicit prior consent.
• Automatic renewal agreements must include a simple, easy-to-use cancellation mechanism.
• You have the right to cancel at any time, subject to any prepayment or commitment terms you agreed to.

If Raddish fails to honor a cancellation request or charges you after you have cancelled, the Department of Trade and Industry (DTI) of the Philippines is the enforcement authority you can escalate to. Yafee will show you how to file a complaint with the DTI if Raddish does not respond within a reasonable timeframe.

Your legal position: prepaid plans and early cancellation

If you are on a 6 or 12-month prepaid plan and cancel early, Philippine consumer law does not automatically entitle you to a full refund. However, your contract with Raddish may include refund terms. If Raddish's policy is silent on early cancellation, you are entitled to a pro-rata refund for the unused portion of your prepayment, minus any reasonable administrative fees, under the principle of unjust enrichment recognized in Philippine civil law. Document any written communication from Raddish about their refund policy, as this becomes evidence if you need to escalate your claim.

How to cancel Raddish: step-by-step instructions

Step one: log in to your Raddish account

Visit the Raddish website and enter your email address and password in the login fields. If you do not remember your password, click the "Forgot Password" link, and Raddish will send you a password reset email to your registered email address. Check your spam folder if the email does not arrive within five minutes.

Step two: access your account settings

Once logged in, locate your account menu, typically found in the top-right corner of the page or behind a hamburger menu icon (three horizontal lines). Select "Account Settings" or "Subscription" from the dropdown menu. Yafee advises taking a screenshot of this page for your records, as it shows your current plan, billing date, and charges.

Step three: find your subscription management section

Within your account settings, look for a section labeled "Subscription," "Billing," or "My Membership." This section displays your current plan type, renewal date, and active payment method. If you cannot find this section, scroll down the account settings page or search for keywords like "cancel," "manage," or "billing."

Step four: select the cancel option

Click the "Cancel Subscription" or "End Membership" button. Raddish may display a confirmation message asking why you want to cancel. You are not required to provide a reason, but if you do, be specific: for example, "International shipping delays," "Cost concerns," or "Change in family circumstances." This feedback helps Raddish improve their service and creates a record of your cancellation intent.

Step five: confirm your cancellation request

Raddish will ask you to confirm that you want to cancel. Click "Yes, cancel my subscription" or the equivalent button to finalize your request. The system will display a confirmation message and provide a cancellation confirmation number. Save this number immediately-you will need it if you have questions about your account or need to follow up with customer service.

Step six: verify cancellation via email

Check your email inbox for a cancellation confirmation email from Raddish within 24 hours. This email confirms the cancellation date and your final billing date (if you are already in a billing cycle). If you do not receive a confirmation email within one business day, log back into your account to verify that your subscription status shows as "Cancelled." If your account still shows as "Active," contact Raddish customer service immediately with your cancellation confirmation number.

Step seven: confirm no further charges appear

Monitor your bank account for 5 to 7 business days after your cancellation to ensure no additional charges from Raddish appear. If a charge posts after your cancellation date, contact your bank immediately to dispute it. Provide your bank with your cancellation confirmation number and email as evidence. Yafee recommends keeping all cancellation emails and confirmation numbers in a dedicated folder for at least 90 days.

What happens after you cancel

Access to raddish+ after cancellation

After you cancel, your access to Raddish+ and all member content ends on your final billing date. If you cancel mid-cycle, you retain access until the end of that billing period. For example, if your billing date is the 15th of each month and you cancel on the 8th, you keep access until the 14th, and no charge will post on the 15th. If you cancel on the 20th, you may already be charged for that month, and your access continues through the end of the month.

Your final recipe box delivery

If your cancellation occurs before Raddish has shipped your next monthly box, that box will not be sent, and you will not be charged for it. If Raddish has already shipped the box at the time of your cancellation, it will arrive as normal. You are not obligated to refuse delivery or return the box unless you initiated the cancellation within Raddish's stated grace period (typically 24 to 48 hours of the initial order). Once received, the box is yours to keep or donate as you wish.

Refund eligibility and claiming your money back

Refunds for monthly auto-renewal plans

If you cancel your monthly auto-renewal plan before your next billing date, no further charges will be applied, and no refund is due because you have not been overcharged. If Raddish has already charged you for the current month and you cancel immediately, you are entitled to a pro-rata refund for the unused portion of that month under Philippine consumer law. To claim this, contact Raddish customer service with your cancellation date and request a refund for the unused days. Provide a calculation: (days remaining in billing cycle ÷ days in billing cycle) × monthly charge.

Refunds for prepaid 6 or 12-month plans

If you are on a prepaid plan and cancel early, your refund eligibility depends on Raddish's stated refund policy. Check your original confirmation email or your account settings for any mention of early cancellation terms. If Raddish's policy allows early cancellation with a pro-rata refund, they will calculate your refund as follows: (months remaining in prepayment ÷ total months prepaid) × total amount paid, minus any reasonable administrative fees (typically 5 to 10 percent).

If Raddish's policy does not explicitly address early cancellation, Philippine law entitles you to a refund for the unused portion of your prepayment. Submit a written refund request to Raddish's cancellation email address (listed below) within 30 days of your cancellation. Include your order confirmation number, cancellation confirmation number, and a calculation of the refund amount you are claiming. Yafee advises sending this request via email so you have a timestamped record.

Timeline for receiving refunds

Raddish typically processes refunds within 10 to 14 business days of approval. The refund will be credited back to the original payment method (your credit card or bank account). Your bank may take an additional 5 to 7 business days to post the refund to your account, depending on your financial institution. In total, expect 15 to 21 business days from submission to receiving the money. If you do not see the refund after 21 days, contact your bank to verify they have received the credit from Raddish.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you are waiting for a refund. Remember: you have the right to cancel, and most issues can be resolved with clear communication and documentation. Here are the pitfalls Yafee sees most often.

Mistake one: cancelling without confirming your billing date

Many subscribers cancel only to discover a charge has already posted to their account. Before you cancel, log into your account and note your exact billing date. If your billing date is within 24 hours, contact customer service and ask them to defer your next charge by one day while you cancel, or cancel immediately and request a refund for the charge that has already posted. This simple step saves time and frustration.

Mistake two: not saving your cancellation confirmation number

Raddish provides a confirmation number when you cancel. If you lose this number and a dispute arises later, you will struggle to prove that you cancelled. Take a screenshot of your cancellation confirmation page, save the confirmation email, and write down the confirmation number in a document. This documentation is essential if you need to escalate a dispute to your bank or the DTI.

Mistake three: forgetting to check for duplicate charges

In rare cases, a final charge posts even after cancellation due to processing delays between Raddish and your bank. Monitor your bank statement for 7 to 10 days after cancellation. If a charge appears after your confirmed cancellation date, contact Raddish customer service with your confirmation number and request an immediate refund. If Raddish does not respond within 5 business days, file a dispute with your bank and provide your cancellation confirmation as evidence.

Mistake four: not requesting a refund in writing

If you are owed a refund-whether for an unused portion of a prepaid plan or an erroneous charge-submit your request in writing via email to Raddish's cancellation address. A phone call or chat conversation leaves no record. In writing, include your order number, cancellation confirmation number, and a clear explanation of why you believe a refund is due. This creates a documented trail that is essential if you need to file a complaint with the DTI or dispute the charge with your bank.

Contact Raddish for cancellation and inquiries

Primary cancellation method: online account portal

The fastest way to cancel is through your Raddish account online. Log in, navigate to your subscription settings, and click "Cancel Subscription." You will receive an instant confirmation number and a confirmation email within 24 hours. This method is recommended because it creates an immediate digital record of your cancellation request.

Alternative: email correspondence for cancellation

If you cannot access your account online or prefer written correspondence, you may submit your cancellation request by email. Send your request to Raddish's customer service email address with the subject line "Subscription Cancellation Request." Include the following information:

• Your full name as it appears on your account
• Your registered email address with Raddish
• Your order confirmation number (from your original receipt)
• Your current billing date
• The date you want your subscription to end
• A brief reason for cancellation (optional but helpful)

Raddish's standard email response time is 24 to 48 business hours. If you do not receive a confirmation email within 48 hours, send a follow-up email with the same information. Yafee advises keeping copies of all emails you send and receive for your records.

Raddish corporate contact information for privacy and cancellation matters

For cancellation-related inquiries and privacy matters, you may also write to Raddish's corporate address. While online cancellation is faster, written correspondence to the registered office creates a formal record if you later need to escalate your case to the DTI. Mail your cancellation request to:

Raddish Kids, Inc.
Cancellation and Member Services
[Corporate address for international correspondence]

Include the same information listed above in your email, along with a copy of your original account confirmation. Send via registered mail so you have proof of delivery. Allow 10 to 14 business days for a response when using postal mail.

Checklist: before, during, and after cancellation

Why yafee helps thousands of consumers cancel subscriptions safely

Cancelling a subscription should not be complicated or frightening. Raddish is a legitimate service, but like all subscription providers, it relies on auto-renewal to retain customers. Your responsibility is to stay informed about your billing dates, understand your legal rights, and take action before a charge you do not want hits your account.

Yafee has helped thousands of consumers in the Philippines navigate subscription cancellations with confidence. Our guides are grounded in Philippine consumer law-specifically the Consumer Act (Republic Act No. 7394)-so you know exactly where you stand. When you understand your rights and follow a clear process, you recover control of your finances and avoid the frustration of unwanted charges.

If Raddish refuses to honour your cancellation request or delays processing your refund beyond a reasonable timeframe, you have the right to escalate your complaint to the Department of Trade and Industry (DTI) of the Philippines. The DTI investigates unfair subscription practices and can compel refunds on your behalf. Yafee guides you through this process if needed, ensuring you have the documentation and legal grounding to win your case.

Start your cancellation today by logging into your account and following the steps outlined above. Save your confirmation number, monitor your bank account, and if any issues arise, refer back to this guide and escalate to the DTI with confidence. Yafee is here to ensure your cancellation is handled correctly and your rights are protected every step of the way.