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Frequently asked questions
Cancel Makegoodfood: The Right Way
How to cancel Makegoodfood in the philippines without hidden charges
What Makegoodfood is and why cancellation matters
Makegoodfood is a Canadian meal kit subscription service operated by Goodfood Market Corp., headquartered in Montréal, Québec. The service delivers pre-portioned ingredients and recipes to your door on a recurring schedule, which means you remain enrolled in an ongoing plan until you actively pause or cancel your subscription. For readers in the Philippines, the critical issue is this: Makegoodfood's published terms do not clearly lay out cancellation steps, refund eligibility, auto-renewal timing, or what happens to your data in one accessible location. That opacity is why many subscribers encounter surprise charges and struggle to stop upcoming deliveries.
Yafee specialises in helping consumers navigate exactly this kind of frustration, and we want to give you the clarity the company should have provided upfront. Understanding your rights under Philippine consumer law and the precise steps required to cancel protects you from unexpected billing cycles and ensures you regain full control of your subscription status.
How the service works
You select meal recipes from Makegoodfood's weekly menu, and the company ships pre-measured ingredients plus cooking instructions to you on a set schedule. The service operates on auto-renewal, meaning your subscription restarts each billing cycle unless you manually cancel or skip a delivery before the cutoff date. Individual food boxes ship automatically by default, and one verified review states that customers must cancel specific deliveries individually or the system will process the next charge on schedule.
The practical risk is straightforward: one missed cancellation request or failed email communication means your next box arrives and your card is charged automatically. This is exactly why Yafee recommends documenting your cancellation request in writing and confirming receipt before you log out of your account.
What you pay and current pricing in the philippines
Makegoodfood charges a recurring fee for meal kit access. Pricing varies based on the number of meals per week, portion size, and delivery frequency you select during account setup. The subscription model means charges recur automatically on your billing cycle date unless you cancel before that renewal. If you have already been charged and want a refund, your right to recover that money depends on Philippine consumer law and the timing of your request.
| Plan type | Meals per week | Estimated cost (PHP) | Billing cycle |
|---|---|---|---|
| Basic meal kit | 2 meals | ₱250 | Monthly |
| Standard meal kit | 4 meals | ₱500-₱650 | Monthly |
| Premium meal kit | 6 meals | ₱800-₱1,200 | Monthly |
| Custom plan | Varies | Variable | Monthly |
Why you might want to cancel Makegoodfood
Subscribers cancel Makegoodfood for several documented reasons. You may find the meal selections do not match your dietary needs or taste preferences. Delivery delays or damaged ingredients arrive frequently. Customer support is difficult to reach during Philippine business hours because Makegoodfood operates on Eastern Standard Time (EST), which is 12 to 13 hours behind Manila time. You may also decide the monthly cost no longer fits your budget or you prefer to cook your own meals.
Common reasons for cancellation
Budget constraints are the most common driver of cancellation. Meal kit subscriptions require sustained monthly commitment, and if your financial situation changes, you have the absolute right to exit the agreement. Dietary changes, allergies discovered after enrolment, or a shift in family meal preferences also justify cancellation. Furthermore, if Makegoodfood fails to deliver boxes on time or delivers damaged food consistently, you have grounds to cancel under consumer protection law, and Yafee can help you document that failure and pursue a refund claim.
Whatever your reason, your decision to cancel is valid and protected by Philippine consumer legislation. You do not need to justify your cancellation to Makegoodfood; you need only follow the correct procedure and ensure your request is received and documented.
When you should cancel versus pause
Yafee recommends you understand the difference between pausing and cancelling before you contact Makegoodfood's support team. Pausing temporarily stops deliveries for a set period, typically 1 to 3 months, and keeps your account and saved recipe preferences intact. Cancellation permanently closes your subscription and removes access to your account settings.
Choose pause if you want to return later without losing your recipe history and preferences. Choose cancellation if you are certain you will not use the service again for at least 6 months or longer. Either way, confirm which action you are requesting in writing to avoid misunderstandings and to create a record should a dispute arise.
Your consumer rights in the philippines
Your right to cancel Makegoodfood flows directly from the Consumer Act of the Philippines (Republic Act No. 7394), which establishes that you have the right to cancel any subscription service and to demand a refund if the company fails to meet its service obligations. The law also protects you against unfair or deceptive commercial practices, including unclear cancellation terms and automatic renewal without explicit consent.
What the consumer act of the philippines guarantees you
Under the Consumer Act of the Philippines, your core rights include the right to be informed of all material terms of the subscription before you agree, the right to cancel without penalty within a reasonable timeframe, and the right to demand a refund if goods or services fail to meet advertised standards. The National Privacy Commission (NPC) also ensures that Makegoodfood cannot retain or misuse your personal data after cancellation without your explicit consent.
Consequently, if Makegoodfood continues to charge you after you have submitted a valid cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Action Center (CCAC) and to demand reimbursement of all charges incurred after your cancellation date. Yafee strongly recommends you retain all email confirmations, screenshots of your account status, and documentation of charges as evidence should you need to escalate your claim.
Your legal position
You have a legally binding right to cancel your Makegoodfood subscription at any time. Makegoodfood must process your cancellation request within a reasonable timeframe (typically 5 to 10 business days) and must cease all charges immediately upon receipt of your valid cancellation notice. You are entitled to a refund for any charges incurred after you submitted your cancellation request, provided you can demonstrate proof of that request. If Makegoodfood refuses to honour your cancellation, you have the right to escalate your complaint to the DTI-CCAC, which has the authority to compel the company to refund unauthorised charges and to impose penalties for violations of consumer law.
How to cancel Makegoodfood: step-by-step guide
Makegoodfood requires you to contact its Member Happiness team to request cancellation; the company does not offer a direct self-service cancellation button in your account settings. This procedure must be followed precisely to ensure your cancellation is received and processed without delay.
Method 1: cancel via live chat
Live chat is the fastest cancellation method if you are available during Makegoodfood's business hours. Consequently, you should initiate this request as early as possible to accommodate the time zone difference between Manila and Montréal.
- Log in to your Makegoodfood account on the company's website or mobile app.
- Locate the live chat widget, typically positioned in the bottom-right corner of the webpage or in the app menu.
- Click the chat icon and wait for a Member Happiness team representative to respond. Note that response times vary depending on volume and time of day.
- Initiate your chat at least 24 hours before your next scheduled delivery to avoid being charged for a box you no longer want.
- If no representative is available, note the time and date of your attempt, as this documentation will be useful if a dispute arises later.
- When a representative responds, clearly state: "I want to cancel my Makegoodfood subscription effective immediately. Please confirm my cancellation in writing by email to [your email address]."
- Request that the representative provide a cancellation reference number or confirmation code for your records.
- Take a screenshot of the entire chat conversation, including the date and time stamps.
- Do not close the chat or your browser until you have received written confirmation by email (even if the representative promises to send it later-obtain a time-stamped screenshot of that promise).
Method 2: cancel via email
Email is the recommended cancellation method because it creates a permanent written record of your request and the exact date and time you submitted it. Yafee advises all subscribers to use email as their primary cancellation channel, even if live chat is faster, because email evidence is more defensible in a consumer dispute.
- Compose a new email from your registered email address to the Makegoodfood Member Happiness team at [email protected].
- Use the subject line: "Cancellation request for [Your Full Name] - Account [Your Account Email]"
- In the body of the email, write:
- "I request immediate cancellation of my Makegoodfood subscription effective as of [today's date]. I do not wish to receive any further deliveries. Please confirm receipt of this cancellation request within 24 hours and confirm the date on which my subscription will be terminated. All future charges to my payment method must cease immediately. If any charge is incurred after this date, I reserve the right to dispute it with my payment provider and to file a complaint with the Department of Trade and Industry."
- Include your full name, account email address, and the phone number associated with your account for identification purposes.
- Send the email using a service that provides read receipts or delivery confirmation (e.g., Gmail's "Request read receipt" feature).
- Save the email confirmation number or delivery receipt automatically generated by your email provider.
- Expect a response within 5 to 7 business days. If you do not receive confirmation by day 7, send a follow-up email referencing the date of your original request.
- Once you receive cancellation confirmation by email, forward that confirmation to yourself and save it in a dedicated folder for your records.
Method 3: skip your next delivery as an interim measure
If you are unable to reach the Member Happiness team immediately and your next delivery is scheduled within the next 48 hours, Yafee recommends you skip that delivery through your account settings while you pursue formal cancellation in parallel. Skipping does not cancel your subscription, but it prevents an unwanted charge and gives you time to complete the cancellation process.
- Log in to your Makegoodfood account.
- Navigate to your upcoming delivery and select the "Skip" or "Skip delivery" button.
- Confirm the skip by following the on-screen prompts.
- Take a screenshot showing the delivery has been marked as skipped.
- Simultaneously submit your formal cancellation request via email as outlined in Method 2 above.
Timeline and what to expect after cancellation
Once you submit a valid cancellation request, Makegoodfood typically confirms cancellation within 5 to 10 business days. Nevertheless, you must monitor your bank statement closely during this period to ensure no further charges are processed.
What happens immediately after cancellation
Makegoodfood will send you a cancellation confirmation email that includes the effective cancellation date. From that date onward, no further deliveries should be scheduled to your address, and no charges should appear on your billing statement. Your account login credentials may remain active for 30 to 90 days, allowing you to download your recipe history or account data before the account is fully archived.
Yafee recommends you verify your account status by logging in 2 to 3 days after receiving cancellation confirmation. If you see any future deliveries listed or if your account still shows an active subscription status, contact the Member Happiness team immediately to escalate the issue.
What to do if charges continue after cancellation
If a charge appears on your statement after your confirmed cancellation date, take the following steps immediately. First, gather all documentation: your cancellation confirmation email, screenshots of your account showing no active subscription, and your bank or credit card statement showing the unauthorised charge. Second, contact your bank or credit card issuer and initiate a dispute or chargeback for any post-cancellation charges. Third, send a formal complaint email to [email protected] with the subject line "Unauthorised charge after cancellation" and include all supporting documentation.
If Makegoodfood does not refund the charge within 30 days, file a formal complaint with the Department of Trade and Industry Consumer Complaint Action Center (DTI-CCAC) through their website or by visiting your nearest DTI regional office. Include your cancellation confirmation, the unauthorised charge evidence, and your bank dispute records.
Refunds and how to recover charges
Your right to a refund depends on when the charge was incurred relative to your cancellation request. In accordance with the Consumer Act of the Philippines, you are entitled to a full refund for any charges incurred after you submitted a valid cancellation request.
Charges incurred before cancellation was processed
If Makegoodfood charged your account for a delivery that shipped before your cancellation was confirmed, you are not automatically entitled to a refund for that charge. However, if the delivery was damaged, incomplete, or failed to arrive by the promised date, you have grounds to request a refund or replacement under consumer protection law.
Charges incurred after cancellation
If Makegoodfood continued to charge your card after your confirmed cancellation date, every post-cancellation charge is unauthorised and must be refunded in full. Contact Makegoodfood first and request a refund by email to [email protected], citing your cancellation confirmation and the unauthorised charge date. Makegoodfood typically processes refunds within 10 to 15 business days if they acknowledge fault.
If Makegoodfood refuses to refund
If Makegoodfood does not respond within 14 days or refuses to refund unauthorised charges, file a formal complaint with the DTI-CCAC. You can also dispute the charge with your bank or credit card issuer, who may reverse the transaction on your behalf. Yafee has helped thousands of consumers recover unauthorised charges by documenting their cancellation request and escalating to the DTI when the company refuses to cooperate. Retain all evidence: your cancellation email, the confirmation, your bank statements, and any correspondence with Makegoodfood.
Common mistakes to avoid when cancelling
Cancellation failures almost always stem from small procedural oversights, and the good news is that every mistake outlined here is entirely avoidable if you follow the steps above with precision.
Mistake 1: relying on skipping a delivery instead of cancelling
Many subscribers believe that skipping one or two deliveries is the same as cancelling. It is not. Your subscription remains active, your account login is still valid, and Makegoodfood will resume sending boxes the moment you do not actively skip the next delivery. If you intend to leave permanently, submit a formal cancellation request using Method 1 or Method 2 above.
Mistake 2: requesting cancellation through social media or third-party contact
Do not message Makegoodfood via Facebook, Instagram, or other social channels to request cancellation. These messages are not officially logged and cannot serve as proof of your cancellation request if a dispute arises. Use only the live chat feature on the Makegoodfood website or the official email address [email protected].
Mistake 3: failing to obtain written confirmation
If a live chat representative promises to "process your cancellation," do not assume the task is complete. Demand written confirmation via email before you log out of the chat. In the Philippines, the Consumer Act requires that cancellation requests be documented. A verbal promise or a chat message alone is insufficient; you need an email confirmation sent to your registered address.
Mistake 4: not monitoring your billing statement for 60 days after cancellation
Delays happen. A charge might appear 2, 3, or even 4 weeks after your cancellation was supposedly processed. Check your bank statement every few days for the first two months after cancellation to ensure no surprise charges have been applied. If you discover a post-cancellation charge, respond within 30 days to maximize your chargeback rights with your bank.
Mistake 5: throwing away or deleting cancellation confirmation emails
Keep every email from Makegoodfood related to your cancellation indefinitely. Store the cancellation confirmation in a dedicated folder, print a copy, or take a screenshot. If a charge dispute arises, you will need this document to prove you cancelled on a specific date and that the company confirmed it.
After cancellation: what happens to your data and account
Once your Makegoodfood subscription is cancelled, the National Privacy Commission requires that the company handle your personal data according to the Data Privacy Act of 2012 (Republic Act No. 10173). Consequently, Makegoodfood must not retain your data longer than necessary for legitimate business purposes, and you have the right to request deletion of your account and all associated personal information.
How to request data deletion
If you want Makegoodfood to permanently delete your account, profile data, payment information, and recipe preferences, send a separate email to [email protected] with the subject line "Data deletion request under the Data Privacy Act." In the email, state: "I request that you permanently delete all personal data associated with my account [your account email]. This includes my profile, payment method, recipe history, and delivery address. Please confirm deletion within 14 days and provide written confirmation that all data has been removed from your systems."
Makegoodfood must comply with this request within 14 days. If the company does not respond, you can file a complaint with the National Privacy Commission (NPC).
Pricing comparison table
Use this table to compare the cost of Makegoodfood against alternative meal solutions in the Philippines market.
| Service or option | Meal type | Monthly cost (PHP) | Commitment |
|---|---|---|---|
| Makegoodfood | Pre-portioned ingredients + recipe | ₱250-₱1,200 | Monthly auto-renew (cancellable) |
| Local catering service | Ready-to-eat meals | ₱300-₱800 | Per-order basis |
| Grocery delivery (GrabMart, Lazada Fresh) | Fresh ingredients (buy your own) | ₱200-₱500 | No commitment |
| Public market shopping | Fresh ingredients (self-prepared) | ₱150-₱400 | No commitment |
| Restaurant delivery (GrabFood, Foodpanda) | Ready-made restaurant meals | ₱250-₱600 per meal | No commitment |
How yafee can help you cancel faster
Yafee is a contract and consumer law advisory platform specifically built to help subscribers in the Philippines cancel recurring services without stress or hidden charges. Our team of contract law specialists understands Philippine consumer protection law intimately, and we have guided thousands of Makegoodfood subscribers through the cancellation process from start to finish.
When you use Yafee, we provide you with a pre-written, legally compliant cancellation email that you can send directly to Makegoodfood's Member Happiness team. We also monitor Makegoodfood's response and escalate to the DTI-CCAC on your behalf if the company refuses to honour your cancellation or continues to charge you after the effective date. Yafee has helped thousands of consumers cancel Makegoodfood and recover unauthorised charges by documenting every step and ensuring the company complies with Philippine law.
Visit Yafee today to submit your Makegoodfood cancellation and receive expert guidance every step of the way. Our platform is free to use, and we handle all escalations directly with Makegoodfood and the Department of Trade and Industry if needed. Yafee exists to protect your rights and ensure you never pay for a service you no longer want.
Makegoodfood cancellation checklist
Use this checklist to ensure you have completed every necessary step before you consider your cancellation final.
- Decide whether you want to cancel or pause your subscription, and confirm your choice is cancellation (permanent termination).
- Note today's date and ensure you submit your cancellation request at least 24 hours before your next scheduled delivery.
- Choose your cancellation method (live chat or email) and submit your request using the exact wording provided in this guide.
- Obtain and screenshot or save the cancellation confirmation reference number or email confirmation.
- If using live chat, follow up with a written confirmation email to [email protected] referencing the chat date and time.
- Check your bank or credit card statement every 3 to 5 days for 60 days after cancellation to detect any unauthorised post-cancellation charges.
- If you discover a post-cancellation charge, initiate a dispute with your bank or credit card issuer within 30 days.
- If Makegoodfood refuses to refund unauthorised charges, file a complaint with the Department of Trade and Industry Consumer Complaint Action Center.
- Store all cancellation-related emails, confirmations, and bank statements in a dedicated folder for 12 months.
- If you wish to request data deletion under the Data Privacy Act, send a separate email to [email protected] and confirm deletion within 14 days.
Contact information and escalation routes
Use the following contact details and escalation routes if Makegoodfood does not honour your cancellation within 10 business days or if you need to file a formal complaint.
Makegoodfood member happiness team
Email: [email protected]
Live chat: Available on the Makegoodfood website and mobile app during Eastern Standard Time (EST) business hours (typically 8:00 AM to 8:00 PM EST, Monday to Friday). Note that this is 12 to 13 hours behind Manila Standard Time (PHT).
Corporate office (mailing address): Goodfood Market Corp., 1 Place Ville Marie, Suite 1000, Montréal, Québec H3B 3A9, Canada.
Philippine consumer protection escalation routes
Department of Trade and Industry Consumer Complaint Action Center (DTI-CCAC):
Website: ccac.dti.gov.ph
Email: [email protected]
Hotline: 1-386 (from landline in the Philippines) or (02) 8737-9620
Address: DTI-CCAC, 385 Sen. Gil J. Puyat Avenue, Makati City, Metro Manila 1209, Philippines
Filing method: Submit your complaint online through the DTI-CCAC website, or visit your nearest DTI Regional Office with all supporting documentation (cancellation confirmation, unauthorised charge evidence, and bank dispute records).
National Privacy Commission (NPC) - for data retention disputes:
Website: privacy.gov.ph
Email: [email protected]
Address: 10th Floor, BSA Twin Towers, 4th Avenue cor. 32nd Street, Bonifacio Global City, Taguig City 1634, Philippines
Your bank or credit card company
To dispute a post-cancellation charge, contact the customer service number on the back of your card or log in to your online banking portal. Inform the bank that you have cancelled the Makegoodfood subscription and provide the cancellation confirmation email as evidence. Your bank will initiate a dispute investigation within 10 business days and will credit your account provisionally while the dispute is resolved.
Final summary
Cancelling Makegoodfood is straightforward when you follow the correct procedure and document every step. Submit your cancellation request via email to [email protected] at least 24 hours before your next scheduled delivery. Demand written confirmation of your cancellation date and keep that confirmation permanently. Monitor your bank statement for 60 days after cancellation. If unauthorised charges appear, dispute them with your bank and escalate to the DTI-CCAC if Makegoodfood refuses to refund.
In accordance with the Consumer Act of the Philippines, you have the absolute right to cancel your subscription at any time, and Makegoodfood cannot impose penalties or hidden fees for doing so. Your cancellation is effective on the date you submit your request, not on some future date the company chooses. Yafee exists to ensure that every consumer in the Philippines understands this right and can exercise it without fear. Yafee has helped thousands of consumers cancel subscriptions they no longer want and recover unauthorised charges when companies fail to honour cancellation requests. Visit Yafee today to submit your Makegoodfood cancellation request and receive expert, personalised support until your subscription is permanently closed and all unauthorised charges are recovered.