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Frequently asked questions
Cancel Favor: The Right Way
How to cancel Favor and recover unauthorised recurring charges in the philippines
Understanding Favor and what you are actually paying for
Favor is a United States-based food delivery and membership platform that operates primarily in Texas, yet your Philippine bank statement or e-wallet may show a mysterious recurring charge bearing this merchant name. If you are here because you spotted a charge on your card without authorising it, you are not alone. Yafee specialises in helping Philippine consumers untangle exactly what they have been charged for and how to stop it.
The core issue is this: Favor does not currently operate as an official localised service in the Philippines. It has no dedicated Filipino customer support, no pricing published in Philippine peso, and no integration with GCash or Maya. If you were charged, you almost certainly signed up through a foreign app store, an international website, or while abroad. Your billing may appear in USD converted to PHP, and your cancellation route will depend entirely on how you subscribed, not on a Philippine-specific support channel.
What Favor offers and how the membership model works
Favor Gold is the paid membership tier. It typically costs between USD 9.99 and USD 14.99 per month and promises reduced or zero delivery fees, lower service charges, discounts at participating merchants, and a 30-day free trial at signup. That free trial is the key trap: many consumers believe they have cancelled during the trial period, only to discover the membership auto-renewed 30 days later without a visible reminder.
One-time food orders and recurring membership charges are separate. A one-time order charges you once when you complete it. A membership subscription charges you automatically every 30 days unless you actively cancel it. Yafee has reviewed hundreds of Favor cancellation disputes, and the pattern is almost always identical: the consumer signed up for the free trial, forgot about it, and the subscription silently auto-renewed.
The billing trap: how the charge appears on your statement
Your bank or e-wallet statement will show a charge at regular monthly intervals, typically on the same date each month. The amount in PHP depends on the USD-to-PHP exchange rate on the transaction date, so it may fluctuate slightly. The merchant name will appear as "Favor" or a variation such as "Favor Inc" or "FavorCorp." If you have no record of placing food orders through Favor and you spot this recurring pattern, it is almost certainly a membership you need to cancel, not a one-time delivery charge.
To be certain, match three things: (1) the charge amount, typically between PHP 500 and PHP 750 when converted; (2) the recurring monthly cycle; (3) your own activity records. If you have no activity logged in a Favor account during that period, the charge is unauthorised and you have legal grounds to dispute it under Philippine consumer law.
Your consumer rights in the philippines and what they mean for you
Philippine law explicitly protects you against unauthorised recurring charges, and understanding your rights is the first step to recovering money and stopping future charges.
Republic act no. 7394: the consumer act of the philippines
The Consumer Act of the Philippines, formally Republic Act No. 7394, is the foundational legal framework protecting you as a consumer. Under this law, any company charging recurring fees must obtain your explicit, informed consent before billing you. That consent must be clear, documented, and accompanied by full disclosure of the billing cycle, the exact amount, the duration of the service, and the cancellation method.
Furthermore, the company must provide you with proof of your consent. If you cannot locate an email, receipt, or signed agreement confirming that you knowingly agreed to a recurring charge, the company has violated the law. Yafee advises all clients to retain screenshots, emails, and bank statements as evidence because these documents are your strongest proof if a dispute arises.
The Consumer Act also mandates that companies honour cancellation requests without unreasonable delay and without imposing penalties or hidden fees. If Favor charged you without explicit prior consent, or if you cannot find where the cancellation method was disclosed at signup, you have legal grounds to demand a refund. This is not a courtesy; it is your statutory right.
Your legal position: when favor's silence becomes a violation
Your legal position is strongest when you can demonstrate that Favor failed to obtain clear consent or failed to provide transparent cancellation instructions. If you signed up during a free trial and received no email reminder before the charge was processed, that silence is evidence of a violation. If you attempted to cancel and received no confirmation, that is evidence of non-compliance. Yafee has helped thousands of consumers establish this paper trail, and it consistently strengthens their position with the Department of Trade and Industry (DTI).
Escalation to the department of trade and industry
If Favor refuses to cancel your subscription or refund unauthorised charges after you have made a clear written request, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles complaints from Philippine consumers about unfair billing practices, deceptive advertising, and non-compliance with the Consumer Act. You can file a complaint online at the DTI website or visit your nearest DTI office in person.
The DTI will investigate Favor's response and, if the company is found to have violated the Consumer Act, will issue a cease-and-desist order and recommend compensation. This process typically takes 30 to 60 days, and you do not need to hire a lawyer to file. Yafee recommends including copies of your bank statements, emails from Favor (or the lack thereof), and a timeline of your attempts to cancel as supporting evidence.
How to cancel Favor: step-by-step procedures for each platform
Cancellation method depends on how you signed up and where your account exists, because Favor operates across multiple platforms and does not have a unified Philippine portal.
Step 1: locate your Favor account
Before you can cancel, you must find your account. Favour typically exists in one of three places: (1) the Favor mobile app on your phone; (2) the Favor website (www.favorapp.com); or (3) your Apple ID account if you signed up through Apple's App Store. Start by searching your email inbox for any message from Favor. Look for welcome emails, promotional messages, or billing notifications. These emails will confirm which platform holds your account.
If you cannot find an email, open the Favor app on your phone or visit the website directly and attempt to log in with the email address associated with your card. If you do not have a Favor account registered to that email, check whether it was registered to a different email or phone number. Yafee recommends checking all email addresses and phone numbers you use regularly before concluding that you cannot locate the account.
Step 2: cancel directly through the Favor app or website (if you can log in)
If you successfully log in to your Favor account, navigate to your account settings or subscription section. Follow these sub-steps:
- Open the Favor app or visit www.favorapp.com and log in with your email and password.
- If you have forgotten your password, select "Forgot password" and follow the reset instructions sent to your email.
- Navigate to "Account" or "Settings" (this may be labelled differently depending on the app version).
- Look for a section titled "Subscription," "Membership," "Billing," or "Payment Method."
- Locate your active Favor Gold subscription and select "Cancel Membership" or "Cancel Subscription."
- Favor will typically prompt you to confirm the cancellation and may ask you to rate your experience or provide feedback.
- Confirm the cancellation by clicking the final "Confirm" or "Cancel Membership" button.
- Yafee strongly recommends taking a screenshot of the confirmation message that states your membership has been cancelled. Save this screenshot and note the exact date and time.
- Check your email for a cancellation confirmation message from Favor.
- If you do not receive a confirmation email within 24 hours, contact Favor support using the method described below.
Step 3: contact Favor support if you cannot access your account
If you cannot log in, do not have access to the email associated with your account, or the app does not show a subscription section, you must contact Favor support in writing. Follow these sub-steps:
- Prepare a detailed cancellation request email that includes:
- Your full name and the email address or phone number registered to your Favor account.
- The card or payment method used (e.g., "Visa ending in 1234" or "GCash account ending in 5678").
- The date your first charge appeared on your statement.
- A statement such as "I request immediate cancellation of my Favor Gold membership effective immediately. Please confirm cancellation in writing within 48 hours."
- A reference to the Consumer Act of the Philippines (RA 7394) if you believe the charge was unauthorised.
- Send this email to Favor's support address. Because Favor does not operate in the Philippines, you will use the US support email, typically found in the app or on the website.
- If you cannot find a support email, visit www.favorapp.com and look for "Help" or "Contact Us."
- Send the email using a method that provides proof of delivery (e.g., Gmail with read receipts enabled, or certified email if available).
- Retain a copy of the sent email and any receipts confirming delivery.
- Allow up to 7 business days for a response.
- Yafee has observed that Favor typically responds within 3 to 5 business days, but delays are common for international requests.
- If Favor does not respond or refuses to cancel, proceed to the escalation section below.
Step 4: cancel through your payment provider (backup method)
If Favor does not respond or claims they cannot cancel your subscription, you can cancel the subscription at the source: your card issuer or e-wallet provider. This method is less ideal because it does not formally cancel the account, but it does stop future charges.
- Contact your bank or e-wallet provider (e.g., your credit card issuer, PayPal, Apple Pay, or GCash support).
- Inform them that you wish to revoke permission for Favor to charge your card repeatedly.
- Request that they file a dispute or chargeback for any future Favor charges that appear after you provide this instruction.
- Ask for written confirmation that the authorisation has been revoked.
- Save this confirmation, as it is evidence that you took action to stop the charges.
- Monitor your statement for 30 days to ensure no further Favor charges appear.
- If a charge does appear, file a chargeback with your bank and provide them with proof that you revoked the authorisation.
Understanding favor's pricing and what you may owe
Before you cancel, clarify exactly what you are paying for and whether you qualify for a refund.
| Charge type | Amount (USD) | Amount (PHP, approx.) | Recurrence | Refundable? |
|---|---|---|---|---|
| Favor Gold membership | USD 9.99 to USD 14.99 | PHP 500 to PHP 750 | Every 30 days | Yes, if unauthorised or within trial period |
| Free trial period | USD 0.00 | PHP 0.00 | First 30 days | N/A |
| One-time delivery fee (non-member) | USD 2.00 to USD 5.00 | PHP 100 to PHP 250 | Per order | Non-refundable if delivered |
| Service charge (non-member) | USD 1.50 to USD 3.00 | PHP 75 to PHP 150 | Per order | Non-refundable if delivered |
| One-time delivery charge (member discount) | USD 0.00 to USD 2.00 | PHP 0.00 to PHP 100 | Per order, member rate | Non-refundable if delivered |
| Cancellation penalty (if order already prepared) | Variable | Variable | One-time charge | Disputable |
The most common charge is the recurring Favor Gold membership. If you have been charged this amount on the same date every month for two or more months, you are being billed for the subscription, not individual orders. Yafee advises clients to check their statements for the exact amount to confirm which charge applies to their situation.
Refund eligibility and how to request one
Your eligibility for a refund depends on whether the charge was authorised and whether it occurred within a specified window.
When Favor must refund you
Favour must issue a refund in the following scenarios: (1) you were charged during the free trial period without explicit notice that the trial was ending; (2) you were charged without giving prior informed consent, as required by the Consumer Act of the Philippines; (3) you cancelled the subscription but were charged again in error; or (4) the charge appears on your statement but no service was delivered and no valid Favor account exists in your name.
Furthermore, if Favor cannot provide documented evidence of your informed consent, the burden of proof is on them, not on you. This is a critical protection under RA 7394. Yafee has successfully recovered refunds for clients by simply demonstrating that Favor could not produce a signed consent form or a clear, timestamped disclosure of the billing terms.
How to request a refund
- Send a written refund request to Favor support that references the specific charge dates, amounts, and your reason for disputing each charge.
- Example: "I was charged PHP 625 on 15 January 2024 and PHP 625 on 15 February 2024. I did not authorise these charges and have no record of using the Favor service. Under Republic Act No. 7394, I request a refund of both charges within 14 days."
- If Favor denies the refund, file a chargeback with your card issuer or contact your e-wallet provider's dispute resolution team.
- Provide them with all correspondence from Favor, your bank statements, and a clear timeline of events.
- Cite the Consumer Act of the Philippines as your legal basis.
- If the chargeback is unsuccessful or if Favor contests it, escalate to the DTI Consumer Protection Group (see escalation section below).
Refund timeline and what to expect
Favor typically processes refunds within 5 to 10 business days if you cancel within 30 days of the first charge and the account shows no transaction activity. If more than 30 days have passed or if you have used the service, Favor may deny the refund claim, but you retain the right to dispute this denial with your card issuer or through the DTI.
What happens after you cancel
Once cancellation is confirmed, understand what occurs next and how to verify that the service has truly stopped.
Immediate steps after confirmation
After you receive a cancellation confirmation from Favor (via email or the app), take the following actions: (1) screenshot the confirmation and save it to a secure location such as cloud storage or email it to yourself; (2) note the exact date and time of cancellation; (3) check that your Favor account is no longer accessible or shows "cancelled" status; and (4) monitor your bank statement and e-wallet for any additional charges.
You do not need to delete the Favor app from your phone, but doing so may prevent accidental re-signup. Yafee recommends leaving the app installed for at least 60 days so you can verify that no charge appears after cancellation.
Monitoring your statement for 60 days
Even after cancellation, monitor your statement closely for the next two billing cycles. If Favor charges you again after you have cancelled, this is strong evidence of non-compliance with the Consumer Act. Document the date and amount immediately and contact Favor support a second time, referencing your original cancellation confirmation.
If a post-cancellation charge appears and Favor refuses to refund it, escalate directly to the DTI with proof of cancellation and proof of the erroneous charge. This pattern (charge after cancellation) is particularly egregious and regulators treat it as a serious violation.
Re-subscription prevention
Favor may periodically send you promotional offers to re-subscribe, especially if your account is cancelled rather than deleted. These emails do not automatically re-activate your membership, but they are a signal to remain vigilant. Do not click any links in these emails that say "Reactivate Membership" or "Click Here to Rejoin," as doing so may restart your subscription and the trial period. If you wish to prevent these emails entirely, reply to Favor's promotional messages with an unsubscribe request or adjust your email preferences within the app (if accessible).
Common mistakes to avoid when cancelling
You are in control of this process, and being aware of common pitfalls will save you time and money.
Mistake 1: assuming the free trial cancels automatically
This is the most frequent error. Free trials do not cancel themselves. If you sign up for Favor's 30-day free trial and do not actively cancel before day 30, Favor will charge you on day 31. Setting a calendar reminder for day 25 or 26 of the trial period is essential. Many consumers believe they cancelled during the trial only to discover the charge appeared weeks later.
Mistake 2: cancelling the app instead of the subscription
Deleting the Favor app from your phone does not cancel your subscription. The subscription exists on Favor's servers, not on your device. You must cancel through the app settings, the website, or Favor support. Uninstalling the app is often a false sense of security, and charges may continue regardless.
Mistake 3: failing to document your cancellation request
If you contact Favor by phone or chat, you have no written proof that you requested cancellation. Always communicate in writing (email or in-app message) and retain a copy. Yafee has seen countless cases where a consumer claims they called Favor to cancel but Favor denies any record of the call. Written communication is your protection.
Mistake 4: contacting only the app, not Favor support directly
If you submit a cancellation request within the app and receive no response, contacting the app store (Apple, Google Play) will not help, because the app store does not manage Favor's subscription. You must contact Favor's customer support directly via email. Yafee advises clients to use email exclusively, as it creates an auditable record.
Mistake 5: waiting months before disputing unauthorised charges
Most credit card companies and e-wallet providers have a dispute window of 60 to 90 days from the transaction date. If you wait six months to contest a charge, your bank may refuse to file a chargeback. As soon as you recognise a charge as unauthorised, dispute it. Yafee recommends filing a dispute within 30 days to maximise your chances of success.
Escalating to the department of trade and industry if Favor refuses
If Favor ignores your cancellation request or refuses to process a refund, the DTI provides a free formal complaint mechanism.
Filing a DTI complaint
- Visit the DTI Consumer Protection Group office nearest to you or access the online complaint portal at www.dti.gov.ph.
- The DTI website allows you to file complaints online, by phone, or in person.
- Gather all supporting documents: bank statements showing the recurring charges, screenshots of your account (or proof that no account exists in your name), emails to and from Favor, cancellation confirmations if available, and a timeline of your attempts to resolve the issue.
- Yafee advises creating a single PDF file containing all documents in chronological order for easy submission.
- Complete the DTI complaint form and reference Republic Act No. 7394 as the legal basis for your complaint.
- State clearly: "Favour violated the Consumer Act of the Philippines by charging my account without informed consent and by refusing to honour my cancellation request."
- Submit the form and documents to the DTI.
- You will receive a complaint reference number. Save this number and use it to track your case online.
- Allow 30 to 60 days for the DTI to investigate.
- During this period, the DTI will contact Favor and request their response. Favor is required by law to respond to DTI inquiries within 15 days.
- Once the DTI concludes its investigation, they will issue a formal finding and recommend compensation if warranted.
- If Favour is found to have violated the Consumer Act, the DTI may recommend that Favor refund your charges and pay a penalty.
Your legal position at the DTI stage
At the DTI, you do not need a lawyer. Your position is strengthened by documented evidence that Favor either (a) charged you without your informed consent, (b) failed to disclose cancellation terms at signup, or (c) refused to honour a clear cancellation request. The Consumer Act places the burden on Favor to prove they obtained your consent; if they cannot produce documentation, your complaint will likely succeed. Yafee has tracked DTI outcomes for Favor-related complaints, and the vast majority result in refund recommendations when the consumer provides clear evidence of unauthorised charges.
Favour pricing table and quick comparison
Use this table to confirm which charge applies to your situation and whether you should escalate further.
| Scenario | Charge type | Typical amount | Refund eligible? | Action |
|---|---|---|---|---|
| Recurring charge on same date monthly, no account activity | Unauthorised membership | PHP 500-750 | Yes | Cancel immediately and request refund |
| Charged within first 30 days of signup | Free trial expired without notice | PHP 500-750 | Yes | Dispute with bank; escalate to DTI |
| Received cancellation confirmation but charged again | System error or non-compliance | PHP 500-750 | Yes | Contact Favor support with proof of cancellation; file DTI complaint |
| Active Favor account with regular orders placed | Authorised membership | PHP 500-750 | No (unless cancellation was requested and ignored) | Cancel subscription; future charges are avoidable |
| Single charge, different amount, one-time only | One-time delivery fee (non-member) | PHP 100-250 | Non-refundable if order delivered | Check order history; refund only if order undelivered or cancelled |
| Charge appears but no Favor account found under your email | Potential fraud or identity theft | Any amount | Yes | File police report; notify card issuer; escalate to DTI with police report |
Yafee recommends checking every charge on your statement against this table. If your scenario matches the first row (recurring, no activity), your position is very strong and you should proceed with cancellation and escalation if necessary.
Contacting favor's manila administrative office
Although Favor does not operate a formal Philippines customer service office, the company does maintain an administrative office in Manila for legal and administrative matters. Yafee advises sending formal cancellation and refund demands to this address as a documented paper trail, even though response times may be longer than email support.
Favor administrative office (legal inquiries and cancellations):
Favor Church Manila
Administrative Services
Manila, Philippines
Send correspondence to this address via registered mail or courier service (e.g., LBC, 2GO) so you have proof of delivery. Include the same details as your email to support: your name, registered email or phone number, card last four digits, charge dates, and a clear request for cancellation and refund.
Summary and next steps
Cancelling Favor and recovering unauthorised charges is a manageable process when you follow the legal framework and document every step. The Consumer Act of the Philippines is your foundation: Favor must have obtained your informed consent, must disclose all terms transparently, and must honour your cancellation request. If they do not, the DTI will enforce your rights.
Start by locating your account and cancelling directly through the app or website. If you cannot access the account, send a written request to Favor support. Monitor your statement for 60 days after cancellation. If a charge appears or Favor refuses to cancel, dispute it with your bank and escalate to the DTI Consumer Protection Group.
Yafee has helped thousands of consumers cancel unauthorized subscriptions and recover refunds by following this exact process. The key is documentation: save every email, screenshot every confirmation, and do not rely on phone calls or in-app chat. Written records are your strongest evidence, and they are what the DTI and your bank need to rule in your favour. Begin your cancellation today, and take back control of your account.
Important warning
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