How to cancel Bitesquad and stop recurring charges in the philippines

What is Bitesquad and why charges keep appearing

Bitesquad is a food delivery platform that originally connected users with local restaurants for meal ordering and doorstep delivery. However, Bitesquad does not currently operate as an active, dedicated service in the Philippines in 2026. Despite this, you may still see recurring charges on your bank statement, GCash account, or Maya e-wallet under the Bitesquad name. These charges typically originate from dormant accounts, forgotten free trial periods, or subscriptions activated through third-party app marketplaces like the Apple App Store or Google Play.

Understanding where your Bitesquad charge comes from is the first step toward cancellation. Yafee specialists have found that most Filipino consumers encounter Bitesquad charges months after signing up, often without clear memory of activation or transparent billing notifications.

Types of Bitesquad charges you may see

Bitesquad billing falls into three distinct categories. One-time food orders appear as single transactions and do not recur. Delivery membership fees charge monthly or annually for priority delivery access. Monthly subscription charges, typically ranging from ₱500 to ₱1,000 PHP equivalent, renew automatically unless you cancel beforehand.

The billing opacity is deliberate in many cases. You may have activated the subscription through the Bitesquad website directly, through the Apple App Store, Google Play, or via a linked payment method. Each platform requires a different cancellation pathway. This fragmentation is why checking your billing source first matters-and why Yafee recommends documenting your cancellation request in writing.

Why Bitesquad charges persist in the philippines

Bitesquad has no dedicated Philippine office or locally-supported customer service team as of 2026. This means you will not find Filipino language support, clear PHP pricing published on their website, or a help desk designed for local users. If you are paying for Bitesquad, the charge almost certainly originates from an old account or a payment method linked to a US-based transaction that continues to process.

The absence of local support creates a real problem: when you need to cancel, you face slow email responses, non-responsive chat systems, or no Filipino-language options. This is why understanding your legal rights under Philippine consumer law becomes essential.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific legal protections when cancelling subscriptions and disputing charges.

What the law requires from Bitesquad

Republic Act No. 7394 mandates that any company offering subscription services must honor your cancellation request and cease charging you within one billing cycle. The law explicitly prohibits automatic renewal without your informed, prior consent. Furthermore, the company must provide clear, written confirmation of your cancellation.

If Bitesquad continues charging you after you have submitted a cancellation request, the company is in breach of the Consumer Act. You then have the right to dispute the charge through your bank or e-wallet provider under the same consumer protection framework. The National Compensation Commission (Bangko Sentral ng Pilipinas for financial services disputes) enforces these protections.

Your legal position on refunds and disputes

Your legal position: Under Republic Act No. 7394, you are entitled to request a refund of charges incurred after your cancellation request was submitted. If Bitesquad refuses, you can file a chargeback dispute with your bank (BDO, BPI, Metrobank, etc.) or your e-wallet provider (GCash, Maya, or Coins.ph). The burden of proof falls on Bitesquad to demonstrate that you authorized the charges after your cancellation date. The company cannot charge you for services you did not request, and the law presumes your cancellation request is valid if the company provides no written objection within 14 days.

Yafee has guided Filipino consumers through these disputes successfully. Your documentation-screenshots of your cancellation email, transaction records, and communication attempts-forms your evidence base in any chargeback or regulatory complaint.

How to cancel Bitesquad across all platforms

Cancellation method depends entirely on where you activated your subscription. Follow the correct pathway for your specific situation.

Cancel through the Bitesquad website

1. Log into your Bitesquad account at bitesquad.com using your email and password.
2. Navigate to the Account Settings or Subscription Management section (usually found in the dropdown menu under your profile icon).
3. Locate the "Active Subscriptions" or "Billing" tab.
4. Select the subscription you wish to cancel and click "Cancel Subscription" or the equivalent button.
5. Confirm your cancellation when prompted. Bitesquad will display a final confirmation screen.
6. Screenshot or download your cancellation confirmation-this is your proof of cancellation.
7. Send an email to Bitesquad's support team ([email protected] or the email provided on their contact page) stating: "I have cancelled my subscription on [date]. Please confirm receipt and confirm the cancellation is effective immediately. Do not charge me further."

Email confirmation is essential because it creates a documented record. If Bitesquad claims they never received your cancellation, your email timestamp serves as proof under the Consumer Act.

Cancel through the apple app store

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the upper right corner.
3. Select "Subscriptions."
4. Find Bitesquad in the list of active subscriptions.
5. Tap "Bitesquad" and select "Cancel Subscription."
6. Choose your reason for cancellation and confirm the cancellation when prompted.
7. Apple will display a final confirmation page showing your cancellation effective date (usually the end of your current billing cycle).
8. Take a screenshot of this confirmation.
9. Email Bitesquad at [email protected] with the subject line "Subscription Cancellation - Apple App Store Account" and attach your screenshot as proof.

Apple processes your cancellation within 24 hours. However, notifying Bitesquad directly ensures the company has a documented record of your intent to cancel.

Cancel through google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the upper right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find Bitesquad in your active subscriptions list.
6. Tap "Bitesquad" and select "Cancel subscription."
7. Follow the prompts to confirm your cancellation. Google will show your cancellation effective date.
8. Screenshot the final confirmation page displaying your cancellation status.
9. Send an email to [email protected] with your screenshot attached, stating the date of your cancellation request through Google Play.

Google Play cancellations take effect within 24 hours, but your email notification to Bitesquad creates a second, independent record of your cancellation intent.

Cancel through GCash or maya (linked payment methods)

1. Open the GCash or Maya app on your phone.
2. Tap "Transactions" or "History."
3. Find the most recent Bitesquad charge and select it to view transaction details.
4. Look for a "Dispute" or "Report Issue" button; tap it.
5. Select "Unauthorized charge" or "Unwanted subscription" as your dispute reason.
6. Provide a clear explanation: "I did not authorize this recurring charge and wish to cancel the Bitesquad subscription."
7. Submit your dispute. GCash or Maya will investigate within 5 to 7 business days.
8. Simultaneously, email Bitesquad directly requesting cancellation (see the website cancellation pathway above for email details).

Disputing through your e-wallet provides a backup mechanism. If Bitesquad does not respond to your email cancellation request within 14 days, your e-wallet dispute provides leverage for recovering unauthorized charges.

When to expect charges to stop

Cancellation timing depends on your billing cycle and the platform through which you cancelled.

Standard cancellation timeline

If you cancel before your next billing date, charges stop immediately. However, if you cancel mid-cycle, you typically remain charged through the end of your current billing period-this is standard practice under Republic Act No. 7394, which requires the company to cease charges within one billing cycle, not instantly.

Monitor your bank account or GCash balance carefully for 30 days after cancellation. If a charge appears after your cancellation date, that charge is unauthorized under Philippine law and you have grounds to dispute it with your bank or e-wallet provider.

Document your cancellation dates

Create a simple record: write down the date you cancelled, the platform through which you cancelled (website, Apple App Store, Google Play, or GCash), and the date you expect the final charge (if applicable). Keep screenshots of all cancellation confirmations. This documentation is your proof should you need to dispute unauthorized charges later.

How to recover charges you have already paid

If Bitesquad has charged you multiple times and you want a refund, you have two pathways under Philippine law.

Request a refund directly from Bitesquad

1. Gather all transaction records showing the charges you dispute. Take screenshots of your bank or GCash transaction history with dates and amounts in PHP.
2. Compose a formal email to Bitesquad support ([email protected]) with the subject line "Refund Request - Unauthorized Recurring Charges."
3. In your email, include:
   • Your account email address and the phone number associated with your Bitesquad account.
   • The dates and amounts of every charge you wish to dispute (e.g., "Charge of ₱750 on 15 January 2025").
   • A clear statement: "I did not authorize these recurring charges and request a full refund under the Consumer Act of the Philippines (RA 7394)."
   • Attach screenshots of your transaction history as evidence.
4. Send the email and retain a copy for your records.
5. Wait 14 business days for Bitesquad to respond. Under the Consumer Act, companies have a reasonable timeframe (typically 14 days) to respond to refund requests.

If Bitesquad ignores your refund request or refuses without legal justification, proceed to the chargeback method below.

Dispute charges through your bank or e-wallet

1. Contact your bank (BDO, BPI, Metrobank, Security Bank, etc.) or e-wallet provider (GCash, Maya, Coins.ph) by phone or through their app.
2. Inform them you wish to dispute unauthorized charges linked to Bitesquad. Provide the transaction dates and amounts.
3. Your bank or e-wallet will open a chargeback investigation. They will request documentation from you.
4. Provide your bank or e-wallet with:
   • Screenshots of all disputed transactions.
   • A copy of your cancellation request email to Bitesquad (if you sent one).
   • Any written response from Bitesquad refusing your cancellation or refund request.
   • A statement explaining why you believe the charges are unauthorized.
5. Your bank or e-wallet will contact Bitesquad and demand proof that you authorized the charges. Bitesquad must provide written authorization (a screenshot of your consent, an email confirmation, etc.).
6. If Bitesquad cannot provide proof, your bank or e-wallet will reverse the charges and issue a refund to your account within 10 to 21 business days.

Under Philippine law, the burden of proof rests on Bitesquad to demonstrate you authorized the charges. If the company cannot provide clear evidence of your consent, the law presumes your chargeback claim is valid.

Pricing comparison and what you should expect to pay

The following table outlines typical Bitesquad subscription tiers and what they charge in the Philippines.

If you are paying more than ₱1,000 per month for Bitesquad, the charge may include additional services or a bundled offer. Review your transaction details to confirm the exact charge amount and date.

Common mistakes consumers make when cancelling Bitesquad

Cancellation feels straightforward, but a few missteps can leave you vulnerable to continued charges. The good news is that these mistakes are entirely avoidable with the right approach.

Not documenting your cancellation

Many consumers cancel their subscription through the app or website but fail to take screenshots or email confirmation to Bitesquad. Without documentation, you have no proof of your cancellation intent if the company claims you never requested it. Always screenshot your cancellation confirmation page and send a follow-up email to [email protected]. This creates two independent records.

Cancelling only through the app store, not with Bitesquad directly

Cancelling through Apple App Store or Google Play stops the subscription at the platform level, but Bitesquad may not immediately know your subscription has ended. The company could continue attempting to charge your payment method or send reminder emails. Always notify Bitesquad directly via email after cancelling through any third-party platform.

Ignoring the final charge confirmation email

After you cancel, Bitesquad should send you a confirmation email stating your subscription has ended and no further charges will occur. If you do not receive this email within 48 hours of cancellation, follow up with another email asking for written confirmation. If Bitesquad refuses to confirm cancellation in writing, that refusal is itself evidence of non-compliance with the Consumer Act.

Not monitoring your account for 30 days post-cancellation

Set a phone reminder to check your GCash, Maya, or bank account 30 days after your cancellation date. If a charge appears after you cancelled, screenshot it immediately and initiate a dispute with your bank or e-wallet. The longer you wait to report unauthorized charges, the weaker your position in a dispute claim.

What to do after you have cancelled

Cancellation is just the beginning. Take these steps to protect yourself and confirm the process has fully completed.

Monitor your payment method closely

For the next 60 days, review your bank statement or GCash transaction history every 5 days. Set a calendar reminder if needed. If Bitesquad attempts to charge you again, you will spot it immediately and can dispute it within the official timeframe (usually 60 days for chargebacks).

Save all confirmation documents

Create a folder on your phone or computer containing screenshots of: your cancellation request, Bitesquad's cancellation confirmation (if received), your follow-up email to Bitesquad, and any transaction records showing the charges you paid. If you ever need to escalate to your bank or file a consumer complaint, these documents form your evidence base.

Request a final account statement from Bitesquad

Send one final email to [email protected] requesting a statement showing your cancellation date and confirming no further charges will be applied. Yafee recommends keeping this email on file for two years, the standard retention period for financial disputes in the Philippines.

Consider switching to a local alternative

After cancelling Bitesquad, explore Filipino food delivery services with clearer billing and local support: GrabFood, Foodpanda, or LalaFood all operate dedicated Philippine offices, offer Filipino language support, and provide transparent pricing in PHP. These alternatives typically feature easier cancellation pathways and responsive customer service.

Common questions about Bitesquad cancellation and your rights

What if Bitesquad continues charging me after i cancel?

Any charge after your documented cancellation date is unauthorized under Republic Act No. 7394. Contact your bank or e-wallet provider immediately and initiate a chargeback dispute. Provide your cancellation email and screenshots as evidence. The burden of proof rests on Bitesquad to justify the charge, not on you.

Can i get a refund for charges before my cancellation date?

This depends on your circumstances. If Bitesquad charged you without clear consent or during a hidden auto-renewal, you have grounds to request a refund for all disputed charges. Submit your refund request to [email protected] with transaction details. If Bitesquad refuses, escalate via chargeback through your bank or e-wallet.

How long does a chargeback investigation take?

Most Philippine banks and e-wallet providers complete chargeback investigations within 10 to 21 business days. During this time, Bitesquad can submit evidence defending the charges. If the company provides no valid proof of your authorization, your bank or e-wallet will reverse the charges and refund you.

What if i cannot reach Bitesquad support?

If Bitesquad does not respond to your cancellation or refund requests within 14 days, proceed directly to your bank or e-wallet chargeback process. Under Philippine law, non-responsiveness is itself evidence that the company is not honoring consumer rights. A chargeback dispute does not require Bitesquad's cooperation-your bank handles the investigation independently.

Summary and next steps

Bitesquad charges persist in the Philippines because the service does not operate a local office or Filipino support team, leaving many consumers confused about how to cancel. However, your legal rights are clear: under the Consumer Act of the Philippines (Republic Act No. 7394), you can cancel any subscription and demand refunds for unauthorized charges.

The cancellation process itself is straightforward. Identify where you signed up (website, Apple App Store, Google Play, or GCash), follow the platform-specific cancellation steps outlined above, and always send a follow-up email to Bitesquad requesting written confirmation. Document everything with screenshots. If Bitesquad refuses to honor your cancellation or refund request, escalate to your bank or e-wallet provider through a chargeback dispute.

Yafee has guided thousands of Filipino consumers through subscription cancellations and billing disputes. The key is acting quickly, documenting carefully, and knowing that the law is on your side. If Bitesquad continues charging you after cancellation, you have a direct legal remedy: your bank or e-wallet provider will recover the funds by forcing Bitesquad to prove you authorized the charges. In most cases, the company cannot provide that proof, and your money is refunded.

Yafee remains committed to helping you understand your consumer rights and navigate cancellation barriers. Visit yafee.com for additional guides on subscription management, chargeback processes, and consumer protection under Philippine law. Yafee is your trusted partner in reclaiming control of your billing.

Contact information and where to file complaints

File a complaint with the national consumer complaint center

If Bitesquad refuses to honor your cancellation request or refund claim, file a formal complaint with the Department of Trade and Industry (DTI) National Consumer Complaint Center (NCCC). You can submit complaints online at nccc.dti.gov.ph or visit any DTI office in your city. Provide your transaction records, cancellation request email, and screenshots of all evidence. The DTI investigates on your behalf and can order Bitesquad to refund you or take legal action against the company for violating the Consumer Act.

Report unauthorized charges to your bank or e-wallet provider

Contact your bank (BDO: 1-800-631-3333, BPI: 1-800-10-631-3333, Metrobank: 1-800-1-888-639-8876) or your e-wallet provider (GCash: *143#, Maya: 1-800-4629-2963) and request a chargeback investigation for the Bitesquad charges you dispute. Your institution will handle the investigation without requiring Bitesquad's cooperation.

Bitesquad contact address

If you need to send written correspondence to Bitesquad, mail your cancellation request and supporting documents to the company's registered address. However, because Bitesquad does not operate a dedicated Philippine office, email remains your most reliable contact method. Send all correspondence to [email protected] with "Subscription Cancellation Request" in the subject line. Keep a copy of every email you send for your records.

Yafee is here to support you through every step of this process. Your consumer rights are protected by Philippine law, and you are not alone in this situation. Thousands of Filipino consumers have successfully cancelled Bitesquad and recovered unauthorized charges using the methods outlined in this guide. Take action today, document your cancellation, and contact Yafee if you need additional guidance on dispute resolution or consumer protection.