How to cancel your Vasa Fitness membership and stop recurring charges

What Vasa Fitness is and why members cancel

Vasa Fitness is a gym membership service that grants you access to physical fitness facilities, equipment, group classes, and wellness amenities on a recurring monthly billing cycle. You are purchasing in-person gym access that renews automatically every month until you submit a formal cancellation request. Unlike digital fitness apps, your membership is tied to specific club locations and physical amenities that you use on-site.

Many members in the Philippines cancel because they have relocated away from a Vasa Fitness facility, changed their fitness priorities, discovered more affordable alternatives, or simply stopped attending the gym. The challenge most customers face is that automatic charges continue throughout a mandatory 30-day notice period, even after you have decided to leave. At Yafee (yafee.com), we help you understand your cancellation rights and walk you through each step so you stop paying for a service you no longer use.

The membership tiers and what you are paying for each month

Vasa Fitness operates three primary membership levels. The entry-level plan costs approximately ₱840 per month and provides access to a single club location with cardio and strength training equipment. The mid-tier Fitness membership, around ₱1,400 per month, unlocks all club locations nationwide, group fitness classes, pool and spa access, steam and sauna facilities, and recovery amenities. The premium STUDIO plan, roughly ₱2,520 per month, adds unlimited access to STUDIO RED HIIT classes alongside all other membership benefits.

Your monthly charges renew automatically on the same calendar day every month. A critical point: submitting a cancellation request does not stop charges that are already scheduled within the next 30 days. This 30-day notice requirement is the primary reason many customers feel trapped by recurring charges they did not anticipate.

A note for customers in the philippines

Vasa Fitness operates physical gym locations in the United States only. If you are being charged while based in the Philippines, you likely created your account using a US payment method while abroad or during a period when you had US residency. This means your support team is US-based, your billing occurs in US dollars and converts to Philippine peso equivalents at your bank's rate, and you will not have local payment options like GCash or Maya linked to your account.

Despite this geographic separation, your cancellation notice must still be submitted through official channels, and the company will process your request according to US-based membership terms.

Your legal position under philippine consumer law

Philippine law protects your right to cancel subscriptions and recurring charges fairly and without undue penalties or delays.

What the consumer act of the philippines grants you

The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legal framework that protects your cancellation rights. Under this law, companies must provide clear and transparent cancellation terms, honor your cancellation request within a reasonable timeframe, and cease all billing once your notice period has expired. If Vasa Fitness continues to charge you after you have submitted a valid cancellation request and the 30-day notice period has concluded, those unauthorized charges violate your consumer protection rights under Philippine law.

Furthermore, the law requires that any subscription service disclose cancellation procedures upfront. If those procedures are unclear or deliberately obscured, the company has breached its transparency obligation to you as a consumer.

Your legal position if Vasa Fitness refuses to cancel or keeps billing

Your legal position: You have the right to demand a refund for any charges collected after your 30-day notice period has ended. If the company ignores your cancellation request or continues billing you without authorization, those transactions are unlawful under Philippine law. You can escalate complaints to the Department of Trade and Industry (DTI) Consumer Assistance and Advocacy Bureau (CAB) if Vasa Fitness refuses to process your cancellation or fails to refund unauthorized charges.

Document every cancellation attempt by taking screenshots of submission confirmations, saving confirmation emails, and recording the exact date and time of each interaction. If Vasa Fitness continues charging you after your notice period expires, file a formal complaint with the DTI Consumer Assistance and Advocacy Bureau or your local consumer office. You also have the right to dispute the charges with your bank or credit card issuer as unauthorized transactions if the company ignores your cancellation request.

Philippine consumer law is clear on this point: you are protected. Do not accept delays or excuses from support representatives who claim they cannot process your cancellation.

How to cancel your Vasa Fitness membership in three methods

Vasa Fitness provides three official cancellation channels, each with specific procedures and timelines.

Step 1: cancel via the VASA app on your phone

The VASA app is the fastest and most reliable cancellation method because you receive an immediate confirmation on your device.

1. Download and open the VASA app on your iOS or Android device.
2. Log in using your registered email address and password.
3. Navigate to your Account or Settings section (usually found at the bottom of the app interface).
4. Select Membership or Subscription options.
5. Locate and tap Cancel Membership.
6. Enter your cancellation reason (optional but recommended for company feedback).
7. Confirm your cancellation request by tapping the final confirmation button.
8. Screenshot the confirmation screen immediately.
9. Save or forward any confirmation email sent to your registered address.

Yafee (yafee.com) recommends taking screenshots at every stage because this becomes your proof if you later need to dispute unauthorized charges or escalate to the DTI.

Step 2: cancel via the online web form

If you prefer to cancel through a computer or do not have the VASA app installed, the online web form is your second option.

1. Visit the official Vasa Fitness website on your computer or phone browser.
2. Log into your membership account using your email and password.
3. Find the Account Management or Membership section in your dashboard.
4. Look for a Cancel Membership or Leave Us link.
5. Complete the cancellation form by providing your membership number and reason for cancellation.
6. Submit the form and wait for the confirmation page to load.
7. Screenshot the confirmation page before closing your browser.
8. Check your email inbox and spam folder for a confirmation message from Vasa Fitness.
9. Retain all emails and screenshots in a secure folder.

The web form method generates a written record that links directly to your account, making it one of the strongest proofs of your cancellation intent if you later need to file a complaint with the DTI Consumer Assistance and Advocacy Bureau.

Step 3: cancel via certified mail to the registered address

Certified mail is the most formal method and is required if you are cancelling a Business Membership. For consumer memberships, use this method only if the app and web form are unavailable or if you have had previous issues with those channels.

1. Obtain the official mailing address: Vasa Fitness, Orem, Utah, United States.
2. Draft a brief cancellation letter on plain paper or email template that includes:
   • Your full name as it appears on your account.
   • Your membership or account number.
   • Your registered email address and phone number.
   • A clear statement: "I hereby request cancellation of my Vasa Fitness membership effective [date 30 days from today]."
   • The date you are submitting the request.
   • Your signature (if sending a printed letter).
3. Print your letter and sign it, or prepare it as an email draft.
4. If sending a printed letter, visit your nearest post office or courier service (Philippine Post, LBC, or similar) and request certified mail with signature confirmation to the US address.
5. If sending email, use a formal business email format and request a read receipt from Vasa Fitness.
6. Retain the certified mail receipt or email read receipt as proof of submission.
7. Allow 7 to 10 business days for the letter to reach the US office.

Yafee (yafee.com) advises that certified mail provides the strongest legal proof because it creates a documented timeline and requires the recipient to acknowledge receipt. This is particularly valuable if you later need to file a complaint with Philippine consumer authorities or dispute charges with your bank.

What happens after you submit your cancellation request

Understanding the timeline after cancellation reduces frustration and helps you monitor your charges correctly.

The 30-day notice period and final billing

Once you submit your cancellation request, Vasa Fitness will process it within 1 to 3 business days. However, your membership will not terminate immediately. Instead, you enter a 30-day notice period during which your membership remains active and you continue to be charged. This mandatory notice period is built into Vasa Fitness's membership terms and is enforceable even in the Philippines for members of a US-based company.

Your final monthly charge will appear on your billing date within this 30-day window. For example, if you cancel on 1 January and your billing date is the 15th of each month, you will receive one more charge on 15 January, and your membership will terminate on 1 February (30 days after cancellation). After that final charge, no further bills should appear.

Verify that billing has stopped

Thirty-five days after you submit your cancellation request, verify that your membership has been fully terminated by checking your bank statement or credit card billing. Look for the absence of a Vasa Fitness charge on your next expected billing date. If a charge appears after your 30-day notice period has passed, that charge is unauthorized under Philippine consumer law.

Contact Vasa Fitness customer support immediately via email or phone to report the unauthorized charge and reference your original cancellation request date and confirmation number. If support does not refund the unauthorized charge within 5 business days, file a dispute with your bank or credit card issuer and reference both your cancellation confirmation and the DTI Consumer Assistance and Advocacy Bureau as the relevant consumer protection authority.

Confirm your gym access has been revoked

On the termination date (the day after your 30-day notice period expires), try logging into the VASA app or your online account. You should see a message indicating that your membership is no longer active or that access to club facilities is unavailable. If you attempt to enter a Vasa Fitness location and your key card or digital pass is still accepted, contact support again because your account termination was not processed correctly.

Refunds and billing corrections

Understanding what refunds you can expect prevents disappointment and clarifies your next steps if charges are handled incorrectly.

When Vasa Fitness will and will not refund you

Vasa Fitness will not refund charges for months during which your membership was active, even if you did not use the gym during that period. This is standard for recurring gym memberships across the fitness industry. Your cancellation request stops future charges, not past ones. Consequently, if you paid ₱1,400 on 1 January and cancelled on 15 January, that January charge is non-refundable because the membership was active during that billing period.

However, Vasa Fitness must refund any charges that appear after your 30-day notice period has ended. These are unauthorized charges under Philippine consumer law. Additionally, if you were charged due to a company error (for example, your cancellation request was lost or mishandled), you have the right to demand a refund for those erroneous charges. Yafee (yafee.com) recommends requesting refunds in writing and keeping a copy of your request for escalation purposes.

How to request a refund for unauthorized charges

1. Send an email to Vasa Fitness customer support stating the date of your cancellation request and the unauthorized charge date.
2. Reference your cancellation confirmation number or screenshot.
3. Clearly state the charge amount and billing date of the unauthorized transaction.
4. Request a full refund and ask for confirmation within 7 business days.
5. If you receive no response or a refusal, file a dispute with your bank or credit card issuer as an unauthorized transaction.
6. Provide your bank with copies of your cancellation request confirmation and the email exchange with Vasa Fitness.
7. If your bank's dispute process stalls, file a formal complaint with the DTI Consumer Assistance and Advocacy Bureau.

Your bank and the DTI are your enforcement mechanisms if the company ignores refund requests. Do not accept delays or requests to wait longer than 10 business days for a response.

Common mistakes to avoid during cancellation

You are not alone in feeling uncertain about this process-thousands of fitness members have navigated it successfully, and understanding the pitfalls helps you get it right the first time.

Assuming your cancellation is complete when you stop visiting the gym

Many members believe that simply not going to the gym is equivalent to cancellation. It is not. Vasa Fitness will continue to charge your payment method every month until you formally submit a cancellation request through one of the three official channels. Stopping gym visits does not stop charges; only an official cancellation request does.

Not saving proof of your cancellation request

Screenshots and confirmation emails are essential. If you cancel via the app but do not save a screenshot, and Vasa Fitness later claims they never received your request, you have no proof that you initiated the cancellation. Consequently, the company can refuse to honor your cancellation and continue charging you. Always screenshot immediately and save confirmation emails in a dedicated folder.

Expecting immediate refunds for the current billing month

Your membership will continue through the end of your current billing period (30 days from cancellation). You will not receive a refund for this final month because your membership is still active during that time. Prepare yourself mentally for one more charge before the membership terminates completely.

Cancelling through unofficial channels or social media

Messaging Vasa Fitness through Facebook, Instagram, or Twitter does not constitute a formal cancellation request. These interactions do not trigger the 30-day notice period and are not legally recognized under Philippine consumer law. Always use the app, the web form, or certified mail to ensure your request is documented in the company's official system.

Missing the timing on your notice period

If you want your cancellation to take effect by a specific date (for example, the end of the month), calculate your notice period backwards. If your billing date is the 15th and you want to avoid a charge on 15 February, you must submit your cancellation request by 15 January at the latest. Submitting on 16 January means your cancellation takes effect 30 days later (around 16 February), and you will be charged on 15 February.

Pricing and membership comparison

Understanding the full cost of each tier helps you decide if you were on the right plan before cancelling.

The Fitness (all clubs) tier represents the best value for most customers because it unlocks all locations and group classes without the premium STUDIO add-on. If you were paying ₱1,400 monthly but only attending classes twice per week, your effective cost per visit was high-a reasonable reason to cancel.

Checklist before and after your cancellation

Use this checklist to ensure you complete every step correctly and protect yourself if disputes arise later.

Before you cancel

• Confirm your membership tier and monthly charge amount by checking your latest bank statement.
• Identify your membership number (found in the VASA app or on your account page).
• Note the date you intend to submit your cancellation request.
• Calculate the 30-day notice period and expected final charge date.
• Ensure your email address is current and accessible.

During cancellation

• Use one of the three official channels: the VASA app, the web form, or certified mail.
• Provide your full name, membership number, and email address.
• Take a screenshot of the confirmation page immediately after submission.
• Save any confirmation email from Vasa Fitness.
• Record the exact date and time of your cancellation request.
• Store all documents in a secure folder on your computer or cloud storage.

After cancellation

• Monitor your bank account for the final charge within your 30-day notice period.
• Verify that no charges appear after your termination date.
• Test your gym access by attempting to log into the VASA app after termination.
• Retain all cancellation confirmations for at least six months.
• If unauthorized charges appear, gather all documentation and file a dispute with your bank.

What to do if Vasa Fitness refuses your cancellation or keeps charging you

Escalating a dispute requires persistence, clear documentation, and knowledge of where to turn when the company does not cooperate.

Contact Vasa Fitness customer support in writing

Send a formal email to Vasa Fitness customer support that includes the following information:

• Your full name and membership number.
• The date you submitted your original cancellation request.
• Your cancellation confirmation number or reference.
• The date and amount of any unauthorized charges that appeared after your 30-day notice period.
• A request for immediate cancellation confirmation and refund of unauthorized charges.
• A note that you expect a response within 7 business days.
• Your contact email and phone number.

Send this email from the address registered to your account and request a read receipt. Keep this email in your documentation folder.

File a complaint with the department of trade and industry (DTI) consumer assistance and advocacy bureau

If Vasa Fitness does not respond within 10 business days or refuses to honor your cancellation, file a formal complaint with the DTI Consumer Assistance and Advocacy Bureau. You can submit your complaint online at the DTI website or in person at your local DTI office. Include the following documentation:

• Your cancellation confirmation or screenshot.
• All email correspondence with Vasa Fitness customer support.
• Bank statements showing the unauthorized charges.
• Your written request for refund and Vasa Fitness's response (or lack thereof).
• A detailed description of the issue and the resolution you are seeking.

The DTI has authority to investigate consumer complaints against companies serving Philippine customers and can compel refunds and cancellations if the company has violated Philippine consumer law.

Dispute the charges with your bank or credit card issuer

While your DTI complaint is being processed, you can also file a dispute directly with your bank or credit card provider. Explain that you submitted a cancellation request on a specific date, and the charges appearing after your 30-day notice period are unauthorized. Provide a copy of your cancellation confirmation and any documentation of your attempts to resolve the issue with Vasa Fitness.

Your bank typically has 30 to 60 days to investigate a chargeback dispute. In most cases, if you provide clear proof of your cancellation request, the bank will issue a refund and flag the charges as unauthorized.

Final steps and where to send your cancellation

If you are using certified mail as your cancellation method, or if you need to reference the official address in a complaint to the DTI, use the following details:

Vasa Fitness headquarters and cancellation address:

Vasa Fitness
Orem, Utah
United States

For Business Membership cancellations, contact the Vasa Fitness sales or business support team via the business email listed on the official website. Consumer membership cancellations should be processed through the app or web form for fastest processing, or by certified mail to the address above if you require a formal written record.

Yafee (yafee.com) has helped thousands of consumers cancel recurring memberships and recover unauthorized charges by understanding their legal rights and following these procedural steps. Your cancellation is your right under Philippine consumer law, and no company can force you to remain a member once you have formally requested to leave. Document every step, use the official channels, and escalate to the DTI if the company does not cooperate. You are protected, and this guide ensures you know exactly how to exercise those protections.