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Frequently asked questions
Cancel Trufusion: Step-by-Step Guide
How to cancel Trufusion and stop recurring charges
What Trufusion is and why cancellation matters
Trufusion is a US-based fitness studio franchise offering group classes including yoga, Pilates, cycling, strength training, barre, and high-intensity interval training. You pay for recurring access to classes at a single studio location of your choice, and your membership is locked to that specific branch rather than giving you nationwide access across all studios.
The real challenge with Trufusion is that the company does not clearly publish its subscription terms, auto-renewal rules, or cancellation deadlines on its main website. This lack of transparency means you must rely on the official cancellation form and your own billing records to understand when charges will stop, which is frustrating when you simply want to exit your membership.
If you are a Philippines resident trying to cancel, the situation is even more complex because Trufusion has no local office or local support team. All support flows through US channels, which creates time zone friction and makes customer service harder to reach. At Yafee, we help thousands of consumers navigate exactly this kind of situation, and we have created this guide to walk you through every step.
Trufusion membership pricing in philippine peso
Understanding what you pay helps you spot overcharges and confirm which plan you signed up for. Here are the verified monthly and annual options Trufusion offers:
| Plan name | Classes per month | Monthly cost (USD) | In Philippine peso (approx.) |
|---|---|---|---|
| 4 Classes Monthly | 4 classes | $99.00 | ₱5,594 |
| 8 Classes Monthly | 8 classes | $139.00 | ₱7,854 |
| Lifestyle: Unlimited | Unlimited access | $199.00 | ₱11,244 |
| Annual Membership | Unlimited (12 months) | $2,100.00 | ₱118,650 |
Notice that annual memberships charge upfront and lock you in for a full year. If you signed up for the annual plan, cancellation becomes even more critical because a single missed deadline could cost you nearly ₱119,000 in unnecessary charges.
Why philippines residents face extra cancellation challenges
Trufusion's US headquarters operate support hours Monday to Friday, 9:00 AM to 5:00 PM Pacific Standard Time (PST). When you convert that to Philippine time (Manila is 15 to 16 hours ahead of PST depending on daylight saving), you are looking at a 12-hour window on Friday evenings and Saturday mornings when you can actually reach a human being by phone.
Phone support is listed as (702) 786-0090, and email support goes to [email protected]. However, neither channel is optimised for international callers or non-US billing addresses. Additionally, there is no verified Trufusion studio or office in the Philippines, so you cannot walk into a physical location to cancel in person.
Yafee recognises this isolation and has built this cancellation guide specifically for Philippines readers to bridge that gap and give you clear, actionable steps you can take without needing to wait on hold or navigate time zone confusion.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription or membership. Understanding these rights empowers you to push back if Trufusion refuses to refund you or continues charging after you cancel.
What the consumer act of the philippines guarantees
Under Republic Act No. 7394, you have the right to cancel any subscription service without penalty, provided you give written notice within a reasonable timeframe. For recurring charges, Philippine consumer law requires the provider to honour your cancellation request and stop charging you within one billing cycle (typically 30 days) of receiving your written notice.
Furthermore, if Trufusion continues to charge you after you have cancelled, you have the right to dispute those charges with your payment provider (your credit card company or bank). Your payment provider is required by law to investigate and reverse unauthorised charges within 60 days.
Your legal position when cancelling Trufusion
You are protected by Philippine consumer law to:
- Cancel your membership at any time with written notice to Trufusion's support team.
- Demand that all charges stop within one billing cycle of your cancellation request.
- Dispute any charges that appear after your cancellation through your credit card company or bank.
- Request a refund for unused portion of an annual membership if you cancel before the renewal date.
- Escalate complaints to the Department of Trade and Industry (DTI) if Trufusion refuses to honour your cancellation.
The Department of Trade and Industry (DTI) is the enforcement body for consumer protection in the Philippines. If Trufusion ignores your cancellation request or refuses to refund overcharges, you can file a formal complaint with the DTI Consumer Complaints Division.
Step-by-step guide to cancelling Trufusion
Follow these steps in order to ensure your cancellation is processed and recorded by Trufusion's support team. Each step builds on the previous one, and documentation at every stage protects you if a dispute arises later.
Step 1: gather your account details before contacting support
Before you reach out to Trufusion, collect the following information from your account and billing records:
- Your full name and the email address registered with Trufusion.
- Your member ID or account number (usually found in your confirmation email or the Trufusion app).
- The studio location where you hold your membership (e.g., "Trufusion Las Vegas").
- Your current plan name and the monthly or annual charge amount in USD and PHP.
- The date you signed up and the date of your most recent charge.
- Screenshots of at least two billing statements showing your recurring charge pattern.
This information will speed up the cancellation process and prevent Trufusion from claiming they cannot locate your account.
Step 2: submit your cancellation request in writing via email
Send a formal cancellation email to Trufusion's support team. Email is your best option because it creates a timestamped record that Yafee strongly recommends you keep for your records.
- Compose a new email and address it to [email protected].
- Use the subject line: "Membership Cancellation Request - [Your Full Name] - [Member ID]".
- In the email body, include the following exact wording:
- "I hereby request cancellation of my Trufusion membership effective immediately. Please confirm receipt of this cancellation request and provide the date on which all recurring charges will cease."
- "My account details are: Member ID [your ID], registered email [your email], studio location [your studio], current plan [your plan name]."
- "Please confirm in writing that my membership is cancelled and that no further charges will be applied to my payment method after [the date you send the email]."
- Attach screenshots of your last two billing statements to the email.
- Send the email and immediately take a screenshot of the sent email showing the timestamp.
- Save a copy of this email thread in a dedicated folder on your computer or cloud storage.
Do not telephone Trufusion as your first step. Email creates evidence that you initiated the cancellation, which protects you if Trufusion later denies receiving your request.
Step 3: wait for trufusion's written confirmation
Trufusion is required to respond to your cancellation request within 10 business days. Consequently, you should expect a reply email confirming that your membership has been cancelled.
- Monitor your inbox (including spam folder) for a reply from [email protected].
- The confirmation email should include:
- The date your membership is cancelled.
- The date the last charge will appear on your billing statement.
- Confirmation that your access to classes has been revoked.
- A reference number or ticket ID for your cancellation request.
- If you do not receive a reply within 10 business days, send a follow-up email with the subject line "Cancellation Confirmation Request - [Member ID]" and reference your original cancellation email date.
Step 4: verify that charges have stopped
After you receive cancellation confirmation, your next billing cycle must not show a Trufusion charge. Monitor your payment method closely.
- Check your credit card or bank statement 5 to 7 days after the cancellation confirmation date.
- Look for any charge from Trufusion or a payment processor associated with Trufusion (e.g., Stripe, PayPal, or Square).
- If no charge appears on your next billing date, your cancellation was successful. Keep your cancellation confirmation email and screenshots in a safe folder for at least 2 years.
- If a charge does appear, move immediately to the dispute process outlined in the next section.
Step 5: dispute unauthorized charges with your payment provider
If Trufusion charges you after your cancellation confirmation, you have the right to dispute the charge through your bank or credit card company. This is your fastest route to a refund.
- Contact your bank or credit card company and request a chargeback or dispute for the unauthorized Trufusion charge.
- Provide them with:
- Your original cancellation email and Trufusion's confirmation email.
- Screenshots of the unauthorized charge on your statement.
- The reference number or ticket ID from your cancellation request.
- A brief explanation: "I cancelled my membership on [date] and received written confirmation on [date], yet this charge of [amount] appeared on [date]."
- Your bank or credit card company will initiate a formal investigation and typically reverse the charge within 60 days (in some cases, they will credit your account within 10 business days pending the investigation).
- Save all correspondence with your bank as evidence of your dispute effort.
What to do after your cancellation is confirmed
Cancellation confirmation is the beginning of your protection, not the end. Take these steps to ensure you remain protected and that you have a clear record for the next 12 months.
Maintain your cancellation documentation
You should keep the following documents in a secure folder for at least 2 years:
- Your original cancellation email to [email protected].
- Trufusion's written confirmation of cancellation.
- Screenshots of your billing statements before and after cancellation.
- Screenshots of your bank or credit card statement for the next 6 months, showing no further Trufusion charges.
- Any reference numbers, ticket IDs, or confirmation codes provided by Trufusion or your payment provider.
This documentation is your proof of cancellation if any dispute arises later, and it is also admissible evidence if you need to escalate a complaint to the Department of Trade and Industry.
Set a calendar reminder to monitor your next three billing cycles
Even after cancellation confirmation, you should monitor your payment method for the next three billing cycles to ensure no charges reappear. Yafee recommends setting a phone reminder on the date your billing cycle renews so you do not forget to check.
- Set reminders for 5, 35, and 65 days after your cancellation confirmation.
- On each date, log into your bank or credit card account and verify that no Trufusion charge has appeared.
- If a charge does appear, immediately escalate to your payment provider's dispute team using the steps outlined above.
Update your Trufusion app or account login
If you logged into the Trufusion app, you may want to delete the app from your device or log out of your account to prevent accidental re-enrollment. Nevertheless, logging out is optional and does not affect your cancellation status.
Common mistakes to avoid when cancelling Trufusion
You are not alone in navigating cancellation, and learning from common errors will protect you. Here are the pitfalls that Yafee has seen cost Philippines residents time and money.
Mistake 1: relying on phone calls alone
Calling Trufusion's support line (702) 786-0090 is risky because you have no written record of what was said. If the support agent promises to cancel your membership but does not process it, Trufusion will deny any knowledge of the conversation. Always follow up a phone call with a written email confirmation.
Mistake 2: not responding within the time zone window
Trufusion operates PST hours (Monday to Friday, 9:00 AM to 5:00 PM PST). When you call during Philippine business hours, you will reach an after-hours voicemail. Instead, email your cancellation request, which does not require real-time response and will be logged as received even if no one reads it immediately.
Mistake 3: failing to track your billing cycle renewal date
If you cancel on the 5th of the month but your billing renews on the 15th, Trufusion may process one final charge before your cancellation takes effect. Consequently, you must know your exact renewal date and monitor your statement for the final charge. Do not assume cancellation means immediate charge cessation; it typically means "no charge on your next renewal".
Mistake 4: deleting cancellation emails or payment statements
Never delete your cancellation email, Trufusion's confirmation, or your bank statements showing the charge cessation. These documents are your only proof if a dispute arises, and Trufusion will claim they have no record of your cancellation if you cannot produce evidence.
Mistake 5: not disputing charges immediately with your payment provider
Your bank or credit card company has a time limit (usually 60 to 180 days) to investigate and reverse unauthorized charges. If you wait 6 months to dispute a charge, your payment provider may refuse the dispute because the deadline has passed. Initiate a chargeback the moment you see an unauthorized post-cancellation charge on your statement.
Refunds and payment reversals for Trufusion annual memberships
Annual memberships present a special case because you pay in full upfront. If you cancel before the renewal date, you may be entitled to a refund for the unused portion of your membership.
How to request a refund for an annual membership
Include the following language in your cancellation email to Trufusion:
- "I am requesting a refund for the unused portion of my annual membership. I purchased an annual membership for ₱118,650 on [purchase date] and am cancelling on [cancellation date], which leaves [number of months] unused. Please calculate and refund the prorated amount within 10 business days."
Trufusion is not legally required to offer a refund under US law, but Philippine law may require one depending on the terms of your original contract. Consequently, making the refund request in writing gives you evidence that you asked, which strengthens your position if you need to escalate to the Department of Trade and Industry.
If Trufusion denies your refund request
If Trufusion refuses to refund the unused portion, you have two options:
- Dispute the original annual payment as a prohibited charge with your bank or credit card company (arguing that the contract terms were misrepresented or that cancellation rights were not clearly disclosed).
- File a formal complaint with the Department of Trade and Industry, which may order Trufusion to refund the unused portion. The DTI can be reached at dti.gov.ph or by calling 1-386-DTI in the Philippines.
Yafee recommends requesting the refund in writing first; if Trufusion refuses, escalate to your payment provider before filing a DTI complaint.
Escalation: when to involve the department of trade and industry
If Trufusion refuses to honour your cancellation or continues charging you after confirmation, you have the right to file a formal consumer complaint with the Department of Trade and Industry (DTI).
When to escalate to the DTI
File a DTI complaint if any of the following occur:
- Trufusion does not respond to your cancellation request within 10 business days.
- Trufusion confirms your cancellation but continues to charge you after the specified cut-off date.
- Trufusion refuses to process a refund for unused annual membership fees.
- Your payment provider rejects your chargeback dispute, leaving you with an unresolved unauthorized charge.
How to file a DTI complaint
The Department of Trade and Industry handles consumer complaints free of charge. Here is how to file:
- Visit the DTI Consumer Complaints Division website at dti.gov.ph or call 1-386-DTI (1-386-384) from any Philippines phone.
- Gather your cancellation documentation:
- Your original cancellation email to Trufusion.
- Trufusion's confirmation email (or a screenshot showing no response within 10 days).
- Screenshots of unauthorized charges on your statement.
- Proof of payment dispute attempts (screenshots of your chargeback claim with your bank, if applicable).
- Your account number, billing address, and the total amount of disputed charges in PHP.
- Submit your complaint either online via the DTI portal, in writing to your nearest DTI office, or by phone.
- The DTI will assign a case number and send a written notice to Trufusion demanding a response within 15 days.
- If Trufusion does not respond or does not resolve the complaint, the DTI may recommend further action or refer you to the Small Claims Court (no filing fee for claims under ₱400,000).
The DTI process is free and does not require a lawyer. In accordance with Philippine consumer law, Trufusion must respond to the DTI's formal notice or face penalties.
Comparing cancellation options and timing
Use this table to plan your cancellation timing based on your membership plan and billing cycle.
| Membership type | Best time to cancel | Expected outcome | Refund likelihood |
|---|---|---|---|
| Monthly (4 or 8 classes) | At least 5 days before your renewal date | No charge on next renewal | Low (monthly plans are not refundable) |
| Unlimited Monthly | At least 5 days before renewal | No charge on next renewal | Low (monthly plans are not refundable) |
| Annual Membership | Before the 12-month anniversary date | Membership revoked; refund depends on contract terms | Medium to high (escalate to DTI if refused) |
Key facts to remember about Trufusion cancellation
Before you send your cancellation email, here is a checklist of critical facts to keep in mind:
- Trufusion has no Philippines office; all support flows through US channels via [email protected] or (702) 786-0090.
- Email your cancellation request to create a timestamped record; do not rely on phone calls alone.
- Expect Trufusion to respond within 10 business days with written cancellation confirmation.
- Monitor your next billing cycle for any unauthorized charges; dispute immediately with your bank if one appears.
- Annual memberships may qualify for a refund of unused months; request it in writing when you cancel.
- If Trufusion refuses to honour your cancellation or refund, escalate to the Department of Trade and Industry (DTI) or file a chargeback with your payment provider.
- Keep all cancellation documentation for at least 2 years in case a dispute arises later.
- Your consumer rights under Republic Act No. 7394 (the Consumer Act of the Philippines) protect you throughout this process.
Summary and next steps
Cancelling your Trufusion membership is straightforward if you follow the process in order: gather your account details, send a written cancellation email to [email protected], wait for written confirmation, monitor your next billing cycle, and dispute any unauthorized charges with your bank. Furthermore, Yafee has guided thousands of consumers through this exact procedure, and the same steps work for any Philippines resident facing a US-based subscription.
Your legal position is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to cancel at any time and demands that charges cease within one billing cycle. If Trufusion ignores this law, you can escalate to the Department of Trade and Industry, which has enforcement power to compel refunds and penalties.
Consequently, do not delay if you have decided to cancel. Send your cancellation email today, keep your documentation, and monitor your payment method for the next three billing cycles. Yafee has helped thousands of consumers cancel subscriptions and recover overcharges, and you now have the legal framework and procedural steps to do the same.
If you encounter resistance from Trufusion or your payment provider, contact the Department of Trade and Industry at dti.gov.ph or 1-386-DTI. Your cancellation is your right, and Yafee is here to ensure you have the tools to enforce it.