Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Total Woman Gym, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Total Woman Gym in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Total Woman Gym
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Total Woman Gym subscription with zero hassle
1
Fill in the form
Give us your details and those of your Total Woman Gym subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Total Woman Gym. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Total Woman Gym refuses your cancellation.
Frequently asked questions
Cancel Total Woman Gym: The Right Way
How to cancel Total Woman Gym and protect yourself from unwanted charges
What you need to know about Total Woman Gym
Total Woman Gym positioned itself as a women-focused fitness brand offering facility access, group classes, and wellness services across multiple locations in the Philippines. The critical issue for members is that the brand appears to have ceased operations locally, likely sometime in late 2023, leaving many members confused about cancellation procedures and continued billing.
The gym operated under a recurring monthly subscription model. Members paid membership fees for facility access and, depending on their plan tier, gained access to group fitness classes, women-only spaces, and personal training support. Today, the operational infrastructure no longer exists in the Philippines, yet the company's billing system continues to charge members in many cases.
At Yafee, we have documented repeated complaints from Filipino gym members who attempted to cancel but received continued charges for months after their cancellation requests. The company's support infrastructure remains active, but it operates exclusively from the United States, creating time zone delays, slow email responses, and an absence of local customer service channels designed for Filipino payment methods or business hours.
Why cancellation is particularly difficult
Total Woman Gym no longer maintains a verifiable operational presence in the Philippines. You will find no current Philippine website, no local branch list, and no customer support channel designed for Filipino users. The only active contact details are located in the United States: a support email ([email protected]) and a phone line at (858) 217-3920 that operates Monday to Friday, 9:00 AM to 5:00 PM Pacific Standard Time (PST).
This creates a 15 to 16-hour time difference from Manila time. If you call at 9:00 AM PST, it is already 12:00 AM midnight the next day in the Philippines. This structural disadvantage is exactly why Yafee recommends written cancellation over phone calls-you need documented proof of your cancellation request.
The impact on filipino members
Members who signed up while the gym was operational continue to encounter recurring charges. Many report that their attempts to cancel resulted in no response or that charges resumed after a brief period. This pattern indicates either a systemic failure to process cancellations or a deliberate practice of ignoring cancellation requests from international members.
Your consumer rights under the consumer act of the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) provides your strongest legal protection when dealing with Total Woman Gym's billing practices.
Your legal position under philippine law
Under the Consumer Act, you have the right to receive clear, truthful information about any product or service you purchase. If Total Woman Gym's membership terms were not clearly disclosed at sign-up, or if the gym ceased operations without formally notifying you and offering cancellation, you have legal grounds to dispute charges. The law also protects you from being charged without your explicit, ongoing consent.
Section 10 of the Consumer Act specifically prohibits unfair or deceptive practices in trade. Continuing to bill a member after the service location has closed, without offering cancellation or a full refund, qualifies as an unfair practice under Philippine law. This means if Total Woman Gym continues to charge your card after you formally request cancellation, you can file a complaint with the Department of Trade and Industry (DTI).
Furthermore, the law provides you with the right to cancel any service contract at any time. The company must respond to your cancellation request within 30 days. Failure to do so constitutes a violation of your consumer rights.
How to escalate if the company refuses to help
Begin by attempting cancellation directly using the steps outlined in the section below. If Total Woman Gym does not respond within 30 days, or if they refuse your cancellation request, you have the right to escalate your complaint to the DTI's Consumer Complaint and Mediation Center.
You can file your complaint online at dti.gov.ph or visit your nearest DTI regional office in person. When you file, include the following:
- Copies of your membership agreement or sign-up confirmation email
- Proof of all payment transactions (bank statements, credit card statements, or screenshots)
- Copies of all cancellation requests you sent, with dates
- Evidence that the gym no longer operates in the Philippines (screenshots of their website, local branch information, or correspondence)
- Records of any responses from the company, or confirmation that they did not respond
The DTI will then initiate a formal complaint process. If Total Woman Gym fails to respond to the DTI, the authority can impose penalties and order the company to refund you in full. This process is free and does not require you to hire a lawyer.
Methods for cancelling Total Woman Gym
You have three cancellation channels available, listed here in order of effectiveness and documentation strength.
Primary method: written cancellation via email
Email remains your strongest method because it creates a documented record of your cancellation request. This proof is essential if you later need to file a complaint with the DTI or dispute charges with your bank or credit card company.
Send your cancellation email to: [email protected]
In your email, include all of the following information:
- Your full name exactly as it appears on your membership account
- Your membership or account number (if you have it)
- Your email address associated with the account
- The payment method on file (last four digits of credit card or bank account)
- A clear statement: "I request immediate cancellation of my Total Woman Gym membership effective today"
- Today's date
- A request for written confirmation of cancellation
Send this email using a personal email account that you control, and retain a copy for your records. Yafee recommends sending this email using a "read receipt" or "delivery confirmation" feature if your email provider offers one, so you have proof that Total Woman Gym received your message.
Secondary method: phone cancellation (with documentation)
If you choose to cancel by phone, you must document the conversation. Call (858) 217-3920 during their operating hours: Monday to Friday, 9:00 AM to 5:00 PM PST.
Before you call, prepare the following:
- Write down your membership details as listed above
- Enable call recording on your phone (check local Philippine law on recording consent-most providers require you to disclose recording at the start of the call)
- Have a notepad ready to write down the name of the representative, the time of the call, and any confirmation number they provide
During the call, clearly state: "I want to cancel my Total Woman Gym membership immediately." Ask the representative to confirm cancellation in writing via email. Obtain their full name and a confirmation number if available.
Immediately after the call, send a follow-up email to [email protected] summarizing the conversation. Include the representative's name, the time of the call, and your confirmation number. This creates a paper trail if the company later claims they have no record of your cancellation.
Tertiary method: chargeback via your bank or credit card
If Total Woman Gym continues to charge you after you have submitted a cancellation request in writing, you can dispute the charge directly with your bank or credit card company. In the Philippines, both Philippine national banks and international credit card networks (Visa, Mastercard, American Express) permit you to file a dispute claim for unauthorized charges or services not rendered.
Contact your bank or credit card company and explain that you requested cancellation of the service but the company continued to charge you. Provide copies of your cancellation email and all evidence that the service no longer exists. Your bank will then reverse the charges and may suspend the merchant account.
Step-by-step cancellation procedure
Follow these steps in order to ensure your cancellation is processed correctly and documented for legal purposes.
-
Gather your account information.
- Find your membership agreement, sign-up confirmation email, or any correspondence from Total Woman Gym
- Locate your account number, if one was provided
- Note the payment method on file and the email address associated with your account
-
Draft and send your cancellation email.
- Compose a clear, professional email with all details listed in the "Written cancellation via email" section above
- Send it to [email protected]
- Request a written confirmation of cancellation in your email
- Keep a copy of the sent email and the original text in a safe location
-
Wait 10 business days for a response.
- Total Woman Gym operates Monday to Friday, 9:00 AM to 5:00 PM PST
- Account for time zone differences-responses may take longer than you expect
- If you receive a confirmation of cancellation, proceed to step 5
-
Monitor your bank account or credit card for charges.
- Check your statement closely over the next two billing cycles
- If charges stop, your cancellation was successful
- If charges continue, document them and proceed to step 6
-
If cancellation was confirmed, request a written statement.
- Follow up with a second email to [email protected] requesting a written confirmation of your cancellation date
- Store this document for your records-you may need it to dispute any future charges
-
If cancellation was not confirmed or charges continue, escalate immediately.
- Contact your bank or credit card company and file a chargeback or dispute
- Provide them with a copy of your cancellation email and all evidence
- Simultaneously file a complaint with the DTI as described in the "How to escalate if the company refuses to help" section
What happens after you cancel
Cancellation does not happen instantly, and you should understand what to expect in the days and weeks that follow.
Timeline for cancellation to take effect
Once Total Woman Gym processes your cancellation, charges should stop on your next scheduled billing date. However, if your cancellation occurs mid-billing cycle, you may be charged once more. This final charge covers the current billing period and is legal in most cases.
Consequently, you should continue to monitor your bank or credit card statements for 2 to 3 billing cycles after your cancellation to confirm that no further charges appear. If they do, document them immediately and contact your bank.
Refund eligibility and how to claim one
In most cases, once you cancel, you will not receive a refund for any prepaid portion of your membership. However, the Consumer Act of the Philippines gives you grounds to request a refund if Total Woman Gym ceased operations without notifying you or offering a refund. This is considered an unfair practice.
If you paid for multiple months in advance, or if you paid shortly before the gym's closure, file a formal refund claim with Total Woman Gym's support team. Include the following in your request:
- The date you paid and the amount you paid
- The number of days or months remaining on your membership at the time the gym closed
- A request for a pro-rata refund (a refund calculated based on the unused portion of your membership)
- A reference to Section 10 of the Consumer Act of the Philippines as your legal basis
If Total Woman Gym refuses your refund request, file a complaint with the DTI. The DTI can order the company to refund you in full.
Credit card chargebacks as a backup
If you have cancelled but charges appear again, or if you receive no response to your cancellation or refund request, contact your credit card company or bank immediately. Most financial institutions in the Philippines permit you to dispute charges for services not rendered or unauthorized recurring billing. Your bank will reverse the charges and initiate an investigation.
Pricing and membership tiers
Understanding your original membership tier helps you determine what charges you should have been paying and whether you were overcharged.
| Membership tier | Monthly cost (approximate PHP) | Inclusions | Cancellation difficulty |
|---|---|---|---|
| Basic facility access | 1,500 - 2,000 | Gym access only | Low |
| Standard membership | 2,500 - 3,500 | Gym access plus group classes | Medium |
| Premium membership | 4,000 - 5,500 | Full facility access, classes, personal training consultations | High |
| Corporate membership | Varies | Bulk memberships for companies | Medium |
Note: These figures are approximations based on historical data from member reports. Actual prices may have varied by location. If you were charged more than these amounts, you may have grounds to dispute overcharges with your bank.
Common cancellation mistakes to avoid
Many Filipino gym members make preventable errors when cancelling. You can protect yourself by understanding these pitfalls.
Relying on phone cancellations without documentation
Phone calls leave no permanent record. If a representative promises to cancel your membership but fails to process it, you have no proof of that conversation. Yafee strongly advises against relying on phone cancellation as your sole method. Always follow up with a written email confirmation.
Assuming cancellation is complete after one contact
Do not assume your membership has been cancelled simply because you received a brief acknowledgment email. Always monitor your bank statements for the next two billing cycles. Many members report that charges resumed weeks or months after receiving what appeared to be a cancellation confirmation.
Failing to document the gym's closure
Gather screenshots or records showing that Total Woman Gym no longer operates in the Philippines. This evidence is crucial if you later need to file a DTI complaint. You can document the closure by capturing screenshots of their inactive website, searching for news articles about their closure, or collecting emails from other members describing the same issue.
Ignoring time zone complications
Do not expect an immediate response to your cancellation email. The company operates on Pacific Standard Time, which is 15 to 16 hours ahead of Manila time. Allow at least 10 business days for a response. Sending multiple emails within 48 hours will not speed up the process and may be flagged as spam.
Disputing charges before submitting a written cancellation request
If you file a chargeback with your bank before attempting to cancel in writing, the company can argue that you never formally requested cancellation. Always send a written cancellation request first, wait 10 business days, and only then dispute the charge if no response arrives or charges continue.
What to do if the company refuses to cancel
You have legal recourse if Total Woman Gym refuses your cancellation request or ignores your requests entirely.
Your formal complaint process with the department of trade and industry
The DTI's Consumer Complaint and Mediation Center has authority to resolve disputes between consumers and fitness service providers. You can file a complaint online at dti.gov.ph or visit your nearest DTI regional office in person.
Your complaint should include:
- Your full name, address, and contact information
- The company's details: Total Woman Gym, [email protected], (858) 217-3920
- A detailed description of the service you purchased and the cancellation you requested
- Copies of all evidence: membership agreement, payment receipts, cancellation emails, screenshots of the inactive website
- The specific Consumer Act provisions you are citing (Section 10 on unfair practices)
- The amount you are seeking as compensation or refund
- Copies of any correspondence with Total Woman Gym
The DTI will send your complaint to Total Woman Gym. The company has 15 days to respond. If they fail to respond or reject your claim, the DTI will schedule a mediation conference. If mediation fails, the DTI can issue a cease-and-desist order and impose penalties on the company, including ordering a full refund to you.
Disputing charges with your bank
Simultaneously with your DTI complaint, contact your bank or credit card company. In the Philippines, the Bangko Sentral ng Pilipinas (BSP) oversees banks' chargeback procedures, and the Visa and Mastercard networks have their own dispute resolution processes.
File a dispute claim citing "unauthorized recurring billing" or "service not rendered." Provide your DTI complaint reference number and copies of all supporting documents. Your bank will reverse the charges while the investigation proceeds.
Should you cancel Total Woman Gym
Consider these factors to determine whether cancellation is the right decision for you.
| Reason to keep membership | Reason to cancel membership |
|---|---|
| You still use the facilities regularly | The gym no longer operates in your area |
| You value the classes and community | You have found an alternative gym with better pricing |
| You are under a multi-year contract with a discount rate | Charges continue despite closure and non-response |
| The monthly cost fits your budget | You have cancelled but are still being charged |
| You have not found a suitable alternative | The company has ceased operations entirely |
| You are in the early months of a contract | You need the refund for another membership or expense |
In the case of Total Woman Gym specifically, the fact that the company no longer operates in the Philippines is a compelling reason to cancel. You are paying for a service that no longer exists. Yafee recommends cancelling immediately if you have not already done so.
How yafee can help you cancel
You do not need to navigate this process alone. Yafee has helped thousands of consumers cancel problematic subscriptions and dispute unfair charges with retailers and service providers across the Philippines.
At Yafee, our contract law specialists understand the Consumer Act of the Philippines and the DTI's complaint procedures. We can review your membership agreement, assess your legal position, draft your cancellation request, and represent you in disputes with the company or your bank.
Yafee offers clear, actionable advice based on Philippine consumer law, not generic cancellation guides. If you have been charged by Total Woman Gym after requesting cancellation, or if you need help filing a DTI complaint, Yafee's team can walk you through every step.
Visit yafee.com today to learn more about how Yafee can protect your consumer rights and help you recover any wrongful charges. Yafee specializes in situations like yours and provides free initial consultations to assess your case.
Contact information and cancellation address
Use this information to submit your cancellation request or to report the company if they refuse to cooperate.
Company contact details
Email: [email protected]
Phone: (858) 217-3920
Operating hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Standard Time (PST)
Note: This is the only verified contact address for Total Woman Gym. There are no active Philippine locations or customer service channels.
Department of trade and industry complaint filing
Website: dti.gov.ph
Address: DTI offices are located in every major Philippine city. Visit dti.gov.ph to find your nearest regional office.
Contact the Consumer Complaint and Mediation Center to file a formal complaint if Total Woman Gym refuses to cancel or continues to charge you after cancellation.
Your bank or credit card company
Contact the bank or credit card company that holds the account Total Woman Gym is charging. Request their dispute resolution department. Provide them with copies of your cancellation request and all evidence that the company is continuing to charge you.
Summary
Total Woman Gym no longer operates in the Philippines, yet many members continue to receive billing charges. You have clear legal rights under the Consumer Act of the Philippines to cancel immediately and to dispute any charges the company continues to levy after you request cancellation.
Submit a written cancellation request via email to [email protected], retain documentation, and monitor your bank statements for the next two billing cycles. If charges continue or the company fails to respond within 30 days, file a formal complaint with the Department of Trade and Industry.
Furthermore, contact your bank or credit card company to dispute any unauthorized charges. The Consumer Act protects you from unfair billing practices, and the DTI has the authority to order a full refund and impose penalties on the company.
Yafee has helped thousands of consumers cancel problematic memberships and recover wrongful charges under Philippine consumer law. If you need guidance through the cancellation process or assistance filing a DTI complaint, Yafee's contract law specialists are ready to help. Visit yafee.com to speak with a consumer rights expert today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Total Woman Gym?
Join over 30,000 users who already trust us.