How to cancel your Runna subscription and claim your refund in the philippines

What Runna is and why you might need to cancel

Runna is a subscription fitness app that delivers personalized running training plans, strength coaching, and real-time pace feedback directly to your phone. Unlike free running trackers, Runna positions itself as a digital coaching service, which means you pay for structured guidance toward specific race goals and performance targets rather than basic activity logging.

The service builds custom training schedules based on your race goal, current fitness level, and available training weeks. You receive scheduled workouts, strength sessions, and distance tracking designed to keep you on track for a specific milestone. However, Runna charges automatically every month or year unless you manually stop the renewal. A free trial hooks you quickly, and if you forget to cancel before the trial ends, your payment method gets charged without a second warning. This automatic renewal pattern is exactly what Yafee helps thousands of Filipino users navigate and escape every month.

Pricing and what your subscription includes

Your monthly fee costs PHP 1,099.00, while the annual plan costs PHP 13,188.00. Both plans may include a 7-day free trial depending on your signup method. Your payment unlocks full access to personalized training plans, strength sessions, distance tracking, and pace analysis.

If you only need basic activity logging, free apps like Nike Run Club or Strava's free tier may already meet your needs. Runna makes financial sense only if you have a specific race goal or want a structured 12-week training block with professional guidance.

How Runna operates in the philippines

Runna is available on iOS via the App Store, Android via Google Play, and through the web at runna.com. Filipino users see all prices in Philippine pesos (PHP). Support is only available via email at [email protected] and through an in-app messaging channel. There is no live chat, no phone line, and no published support hours, which means cancellation communication can take several days.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing practices and gives you legal leverage if Runna refuses to refund an unauthorized charge.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act, you have the right to cancel a recurring subscription without penalty, especially if the company makes the cancellation process difficult on purpose. Section 101 prohibits "unconscionable, grossly one-sided" contracts, which includes subscriptions that are easy to start but nearly impossible to cancel.

If Runna charges you after you cancel, or if the cancellation email goes unanswered, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Groups. The DTI takes subscription complaints seriously and can pressure the company to refund unauthorized charges within 30 days.

Your legal position when cancelling Runna

Your legal position: You have the right to cancel Runna at any time without penalty. You can request a refund for any charge made within 14 days of discovering an unauthorized renewal. The company must honor your cancellation request within a reasonable timeframe (typically 48 hours). If Runna ignores your cancellation, the DTI will intervene. Keep all emails, receipts, and app store records as proof of your cancellation attempt. If Runna charges you after you cancel, or if support does not respond within 7 days, you can escalate your complaint to the DTI and include your cancellation email, payment proof, and a timeline showing when you tried to cancel.

How to cancel your Runna subscription

Runna operates across three platforms, and your cancellation method depends on where you manage your subscription.

Cancel through the Runna web app

The web app at runna.com is the fastest cancellation route because you control your account directly.

1. Log into your Runna account at runna.com using your email and password
2. Navigate to your account settings (usually in the top right corner under your profile icon)
3. Select "Subscription" or "Billing"
4. Click "Cancel subscription" or "End membership"
5. Runna will ask you to confirm your reason for cancellation and may offer a discount to stay
6. Confirm cancellation by clicking the final "Cancel subscription" button
7. Screenshot the cancellation confirmation and save the confirmation email Runna sends you
8. Check your email for a confirmation message from [email protected] within 24 hours

Cancel through the apple app store (iOS)

If you subscribed through the Apple App Store, you must cancel through Apple, not through Runna directly.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find and tap "Runna"
5. Tap "Cancel Subscription"
6. Apple will show your cancellation effective date (your current billing period continues until that date)
7. Take a screenshot showing the cancellation status
8. You will receive a confirmation email from Apple; save this email for your records

Cancel through google play (Android)

If you subscribed through Google Play, you must cancel through Google, not through Runna directly.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Runna"
6. Tap "Cancel subscription"
7. Google will ask you to confirm your reason; select any option and tap "Cancel subscription" again
8. Take a screenshot showing the cancellation status
9. You will receive a confirmation email from Google; save this email for your records

Cancel by email if the app method fails

If the in-app cancellation method does not work, contact Runna directly by email.

1. Send an email to [email protected] with the subject line "Request to cancel my Runna subscription"
2. In the email body, include:
   • Your full name as it appears on your Runna account
   • The email address linked to your Runna account
   • Your phone number
   • The date you want your cancellation to take effect
   • A clear statement: "I request the cancellation of my Runna subscription effective immediately" or on your preferred date
3. Send the email and save a copy in your own email sent folder
4. Wait for a confirmation email from [email protected] within 24 to 48 hours
5. If you do not receive confirmation within 48 hours, send a follow-up email and take a screenshot of your original request

What happens after you cancel your Runna subscription

Understanding what occurs after you submit your cancellation request prevents confusion and protects you from unexpected charges.

Your access after cancellation

Once you cancel, Runna will deactivate your account at the end of your current billing cycle. If you paid monthly and canceled on the 10th of the month but your billing date is the 25th, you retain access until the 25th. If you paid annually, you lose access at the end of that 12-month period. Runna will not provide prorated refunds for unused portions of your subscription, with rare exceptions made by the DTI for certain disputes.

Cancellation confirmation and records

Runna will send you a confirmation email to the address on your account. This email is your proof of cancellation. Save this email, any screenshots of the cancellation confirmation, and the dates you submitted your cancellation request. These documents protect you if Runna charges you again after cancellation.

Claiming a refund for unauthorized charges

If Runna charged you after you canceled, or if you were charged for a renewal you did not authorize, you have the right to request a refund under the Consumer Act of the Philippines.

Request a refund directly from Runna

Your first step is to contact Runna in writing and request the refund formally.

1. Send an email to [email protected] with the subject line "Refund request for unauthorized charge on [date]"
2. Include:
   • The date the charge appeared on your statement
   • The amount charged (e.g., PHP 1,099.00)
   • Your cancellation email date (attach a copy if you have it)
   • A clear statement that the charge was unauthorized because you had already canceled
   • The phrase: "I request a full refund under Section 101 of the Consumer Act of the Philippines (RA 7394) for this unauthorized charge"
3. Send the email and save a copy in your sent folder
4. Wait 7 business days for Runna's response
5. If Runna refuses the refund or does not respond within 7 days, proceed to the DTI complaint process

File a complaint with the DTI if Runna refuses

The Department of Trade and Industry (DTI) has the authority to pressure Runna to refund unauthorized charges and penalize the company for unfair practices.

1. Visit the DTI website at dti.gov.ph or visit your nearest DTI Consumer Protection Group office
2. Prepare your documentation:
   • Your cancellation email from Runna or screenshot of in-app cancellation
   • The proof of charge (credit card statement, bank statement, or app store receipt showing the date and amount)
   • Your email requesting a refund and any response (or lack of response) from Runna
   • A timeline of events (when you subscribed, when you canceled, when the unauthorized charge appeared)
3. File a formal complaint form with the DTI, stating that Runna charged you after you canceled
4. The DTI will send a notice to Runna requiring a response within 15 days
5. If Runna fails to refund you, the DTI can issue a resolution requiring the refund and may impose penalties
6. The refund process through DTI typically takes 30 to 60 days

Pricing comparison and when to cancel

Your cancellation decision depends on your training needs and the value Runna provides to you.

Common cancellation mistakes and how to avoid them

Cancelling a subscription is straightforward once you know the pitfalls. Most problems arise from incomplete documentation or relying on the wrong cancellation channel, but every mistake is preventable.

Forgetting to cancel before the trial ends

The 7-day free trial auto-converts to a paid subscription unless you cancel in advance. Set a calendar reminder for day 5 or 6 of your trial, well before the trial ends. This gives you time to decide and cancel without accidental charges.

Canceling through the wrong platform

If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not through Runna's website. Canceling on the web app does not cancel your subscription with Apple or Google, so charges continue. Verify which platform you used by checking your bank or credit card statement for "Apple", "Google", or "Runna" as the merchant name.

Not saving your cancellation confirmation

Runna sends a confirmation email, but this email can be filtered into your spam folder or buried in your inbox. Screenshot your in-app cancellation status and save the confirmation email in a dedicated folder. If you cancel by email, save your sent email as well. Yafee recommends creating a simple text file on your computer listing the date you canceled, the method you used, and the confirmation number (if Runna provides one).

Assuming access ends immediately after cancellation

Your access does not end the moment you click "cancel". You retain access until the end of your current billing cycle. If you cancel on the 10th of the month but your monthly billing date is the 25th, you keep your account until the 25th. Plan your final workouts accordingly if your race or training block is near the end of your billing cycle.

How to prevent future subscription charges

Once you cancel, take these steps to ensure Runna does not charge you again.

Monitor your payment method for 90 days

Check your credit card or bank statement weekly for 90 days after cancellation. Runna should not charge you again, but if a stray charge appears after your confirmed cancellation date, you have proof of your cancellation attempt. Report any post-cancellation charges to your bank immediately and reference your DTI case number if you filed one.

Update your payment method or remove it entirely

If you are concerned about future accidental charges, log into Runna one final time (if access permits) and remove or update your payment method. Alternatively, if you canceled through Apple or Google, review your subscription settings in those platforms once per month to confirm Runna no longer appears.

Keep your DTI complaint number

If the DTI issued you a case number when you filed a refund complaint, save that number and your complaint receipt. The DTI can reopen your case if Runna charges you again in the future, and your existing case speeds up resolution.

Comparison with similar fitness subscription services

Before you cancel Runna, consider whether another service better matches your budget and training style.

Runna's customer support address and escalation route

All cancellation requests and refund inquiries should be directed to Runna's support team. If Runna does not respond within the timeframes outlined in this guide, escalate to the relevant authority.

Direct contact for cancellation

Email: [email protected]

Response time: Runna typically responds within 24 to 48 hours on business days. If you do not receive a response after 48 hours, send a follow-up email and include the date of your original request.

Escalation to the DTI (if Runna refuses to cancel or refund)

Department of Trade and Industry (DTI) Consumer Protection Groups

Website: dti.gov.ph

You can file a complaint online or visit your nearest DTI office in person. Bring all documentation: your cancellation email, proof of charge, Runna's response (or lack thereof), and a written summary of events. The DTI will issue a case number and notify Runna of your complaint within 5 business days.

Final steps to confirm your cancellation is complete

Your cancellation is complete once you have confirmation from Runna and no charges appear on your statement after your billing cycle ends. Yafee recommends creating a simple checklist to track your cancellation progress and gather all necessary documentation in one place.

Your cancellation checklist

• Cancellation date: ____________
• Cancellation method used: (web app / Apple App Store / Google Play / email) ____________
• Confirmation email received from Runna: Yes / No - Date: ____________
• Screenshot of cancellation confirmation saved: Yes / No
• Expected final charge date (end of current billing cycle): ____________
• Bank statement checked for unauthorized charges after final billing date: Yes / No
• DTI complaint filed (if needed): Yes / No - Case number: ____________

Canceling your Runna subscription is a straightforward process once you understand which method applies to your account and what documentation you need. The Consumer Act of the Philippines (Republic Act No. 7394) protects you throughout this process, and the Department of Trade and Industry enforces your rights if Runna refuses to cooperate. Yafee has helped thousands of consumers across the Philippines cancel fitness subscriptions, recover unauthorized charges, and transition to services that better fit their budgets and training goals. Follow the steps in this guide, save your confirmation emails, and monitor your statement for 90 days after cancellation. If Runna charges you after you cancel, the DTI is your strongest tool for securing a refund within 30 to 60 days. Your right to cancel is legally guaranteed; claiming it simply requires clear communication, proper documentation, and persistence.