How to cancel Push Fitness and reclaim control of your philippine subscription
What Push Fitness is and why cancellation matters in the philippines
Push Fitness is a digital fitness application that charges you monthly or yearly for workout programmes, progress tracking, and online coaching-not a traditional gym membership with a physical location. If you signed up through the iOS App Store or Android platform and you see recurring charges in Philippine pesos, this guide will walk you through canceling safely and reclaiming control of your subscription without penalty.
The service operates from Canada but accepts Filipino users and bills in PHP directly. This distance creates a practical problem: if something goes wrong with your cancellation, support replies may take days, and proving your cancellation request becomes harder. At Yafee, we specialise in helping consumers navigate subscription cancellations across borders-and Push Fitness is one of the most common requests we handle.
The good news: your rights are protected under Philippine law. You have the explicit right to cancel anytime, and Push Fitness must honour that request in writing. Let us show you how.
Push Fitness pricing and what you're paying for in the philippines
You'll see four main monthly tiers and one annual plan on the App Store. Here's the breakdown of what each costs and what you get:
| Plan type |
Monthly price (PHP) |
What's included |
| Starter (monthly) |
₱499.00 |
Basic workout templates |
| Standard (monthly) |
₱829.00 |
Personalized plans and progress tracking |
| Premium (monthly) |
₱2,990.00 |
Nutrition guidance and live classes |
| Elite (monthly) |
₱3,490.00 |
One-on-one coaching and priority support |
| Annual plan |
₱2,990.00 per year |
Full access to all features (best value) |
Most Filipino users start with the Starter or Standard monthly plan. The critical detail: all charges renew automatically unless you cancel before the renewal date. At Yafee, we recommend you note your next billing date immediately-this is your cancellation deadline. Check your App Store receipt or your email for this date.
When you should cancel Push Fitness
You have the right to cancel for any reason, and the law protects you. Cancel if you're not using the app regularly, if the workouts don't match your fitness goals, or if you've found a cheaper alternative. You should also cancel if the app stops loading properly, if customer support ignores your messages, or if charges appear on your statement that you don't recognize.
Cancellation is not a penalty. You have the explicit right to stop paying for a service you no longer want. The Consumer Act of the Philippines (Republic Act No. 7394) protects you-the supplier must be clear about billing terms and must honour your cancellation request in a reasonable timeframe, typically within 7 to 14 days.
Your consumer rights under philippine law
The Consumer Act of the Philippines gives you three foundational protections when you cancel a subscription service like Push Fitness.
Right to clear billing information
Push Fitness must disclose the exact amount you'll be charged, the renewal dates, the cancellation method, and how to withdraw. If the app or their website doesn't spell this out clearly before you subscribe, you have grounds to dispute charges. Many Filipino users never see a plain, visible cancellation button-that's a breach of your right to transparent information.
Right to cancel and receive written confirmation
You can cancel anytime, without explanation. Push Fitness must acknowledge your cancellation in writing-email counts as valid proof-within a reasonable timeframe. If they don't reply within 7 days, send a follow-up email and save a copy of both messages. If they charge you after you've submitted a cancellation request, Philippine law allows you to dispute that charge with your bank, GCash, Maya, or Apple.
Right to dispute unauthorized or recurring charges
If Push Fitness continues to bill you after you've cancelled, or if charges appear without your permission, you can file a dispute with your payment provider. The burden is on Push Fitness to prove you authorized each charge-not the other way around. The National Privacy Commission (NPC) also protects your data rights if Push Fitness continues to process your personal information after cancellation.
Your legal position
You are the consumer. Push Fitness is the supplier. Under the Consumer Act of the Philippines, the supplier bears the burden of proof that you authorised charges. If you've requested cancellation in writing (email) and they bill you again, you have the legal right to recover those amounts through your bank's chargeback process or through the Department of Trade and Industry (DTI) Consumer Complaints Division.
How to cancel Push Fitness: step-by-step methods
Push Fitness subscriptions are managed through your app store account, not directly through the Push Fitness website. This means your cancellation method depends on which platform you used to subscribe.
Cancel via iOS app store (iPhone or iPad)
Follow these steps if you subscribed through the Apple App Store:
- Open the Settings app on your iPhone or iPad
- Scroll down and tap App Store
- Tap your profile icon in the top right corner
- Select Subscriptions
- Find and tap Push Fitness in the list
- Tap Cancel Subscription
- Confirm the cancellation when prompted
- Apple will ask you to confirm-tap Confirm to proceed
- You will see a confirmation message with your final billing date
- Screenshot this confirmation for your records
- Your access will end on the date shown-you can still use the app until that date expires
Apple will send you a cancellation confirmation email. Save this email. If you don't receive one within 24 hours, contact Apple Support directly and reference your subscription reference number.
Cancel via google play store (Android)
If you subscribed through Google Play, use this method:
- Open the Google Play Store app on your Android phone
- Tap your profile icon in the top right
- Select Payments and subscriptions
- Tap Subscriptions
- Tap Push Fitness
- Tap Cancel subscription
- Follow the prompts and select your reason for cancellation (optional)
- You don't need to provide a reason, but doing so helps the company improve
- Tap Cancel subscription to confirm
- You'll see a confirmation screen with your final billing date
Google Play will send you a confirmation email. If you don't see it in your primary inbox within 24 hours, check your spam or promotions folder. Keep this email as proof of cancellation.
Cancel by contacting Push Fitness support directly
If you cannot access your app store account or if you're unsure whether your cancellation went through, contact Push Fitness support:
- Visit the Push Fitness website or open the app and look for a Contact Us or Help section
- Send an email stating: "I request the immediate cancellation of my Push Fitness subscription effective today. Please confirm cancellation in writing within 7 days."
- Include your account email address and the phone number associated with your subscription
- Do not include your full credit card number-only the last four digits if asked
- Include your billing date and the amount you've been charged
- Send this from the email address linked to your account
- Take a screenshot of the sent email and save the response when it arrives
At Yafee, we recommend you use both methods-cancel through your app store AND send an email to Push Fitness support. This creates a paper trail and ensures your cancellation is documented twice.
What happens after you cancel
Once you cancel, you have the right to know exactly when your access ends and your charges stop.
Your final billing date and access period
Push Fitness gives you access until the end of your current billing period. For example, if you cancel on 15 March and your renewal date is 30 March, you can use the app until 30 March at 11:59 PM. After that, the app will either lock you out or display a message saying your subscription has expired.
You will not be charged on your renewal date if you cancel before it arrives. However, if you cancel after your renewal date has passed, the new charge has already been processed-see the refund section below.
What to do if charges continue after cancellation
If you see a charge on your statement after your cancellation date, take these steps:
- Log into your app store account and check your subscriptions list-confirm Push Fitness no longer appears
- Check your app store receipt history to confirm the charge date
- Gather all cancellation confirmation emails from Apple, Google Play, or Push Fitness
- Contact your bank, GCash, Maya, or payment provider
- Tell them: "I cancelled my Push Fitness subscription before the charge date, but was charged anyway. Here are my cancellation confirmations."
- Provide copies of your email confirmations
- Request a chargeback or refund
- File a complaint with the Department of Trade and Industry (DTI) Consumer Complaints Division if the charge is not reversed within 14 days
- Visit www.dti.gov.ph or call the DTI hotline
- Provide your subscription history, cancellation proof, and bank statements
The burden is on Push Fitness to prove you authorized the charge. Your cancellation confirmation email is your proof of withdrawal of consent.
Refunds and how to recover unauthorized charges
Philippine law does not automatically require fitness apps to refund unused portions of your subscription. However, you have the right to recover charges made after you cancelled.
Charges made before your cancellation date
If you paid for a month and cancelled mid-month, you will not receive a pro-rata refund. You've paid for the month and you retain access until the renewal date. This is standard practice and complies with Philippine consumer law, provided the terms were clear at signup.
Charges made after your cancellation date
If you cancelled before your renewal date but were still charged, you have the right to a full refund. Use this process:
- Request a refund from your payment provider (Apple, Google Play, GCash, or your bank)
- Explain that you cancelled before the charge date
- Attach your cancellation confirmation email
- If the payment provider denies your refund within 14 days, escalate to the DTI
- The DTI will investigate and can compel Push Fitness to refund unauthorized charges
- If the amount is large (over ₱5,000), consider filing a small claims case in the Metropolitan Trial Court-the DTI can guide you
At Yafee, we've helped consumers recover refunds of up to ₱25,000 by documenting their cancellation requests and filing with the DTI. Your proof is your email confirmation.
Common mistakes to avoid when cancelling
Cancelling a subscription should be straightforward-but small errors can leave you stuck paying. Here's how to get it right.
Mistake 1: deleting the app instead of cancelling the subscription
Many Filipino users delete the Push Fitness app from their phone and assume they've cancelled. You haven't. Deleting the app does not cancel your subscription-your money keeps flowing to Push Fitness every month. You must cancel through your app store settings or by contacting Push Fitness directly.
Mistake 2: cancelling without taking screenshots
Screenshots and saved emails are your proof. If Push Fitness claims they never received your cancellation request and charges you again, your cancellation confirmation email is your only defence. Save everything.
Mistake 3: missing your renewal date
Once your renewal date passes, the charge is processed automatically. If you cancel after this date, the charge is already on your statement and you'll need to request a refund. Set a phone reminder for 3 days before your renewal date so you cancel in time.
Mistake 4: not following up with support
If you email Push Fitness support and don't hear back within 7 days, send a follow-up email marked "URGENT" and reference your first request. Silence from the company strengthens your case if you need to file a complaint with the DTI.
Mistake 5: assuming your payment provider will refuse a chargeback
Your bank, GCash, or Maya has the right and the responsibility to reverse unauthorized charges. A charge made after cancellation is unauthorized. Present your cancellation proof and your payment provider will investigate.
After cancellation: what to do next
Your subscription is cancelled-but your work isn't quite finished. These final steps protect you and ensure you're not re-billed.
Monitor your statements for 60 days
Check your app store purchase history, your GCash or Maya account, and your bank statement every week for 60 days after cancellation. If you see any Push Fitness charge, contact your payment provider immediately and reference your cancellation confirmation.
Keep all cancellation records for one year
Save all emails, screenshots, and payment provider confirmations in a folder on your phone or computer. If a dispute arises, you'll need these for the DTI or for court proceedings. The Consumer Act of the Philippines gives you up to one year to file a complaint.
Request confirmation from Push Fitness if unsure
If 30 days pass and you haven't seen a confirmation email from Apple, Google Play, or Push Fitness, send a follow-up email asking: "Please confirm that my subscription was cancelled on [date] and that no further charges will be made to my account." Save the response.
Cancellation checklist for Push Fitness
Use this checklist to ensure you've completed every step:
| Step |
Done |
| Note your next renewal date |
☐ |
| Cancel through your app store (Apple or Google Play) |
☐ |
| Take a screenshot of the cancellation confirmation |
☐ |
| Send a cancellation email to Push Fitness support (optional but recommended) |
☐ |
| Save all cancellation confirmation emails |
☐ |
| Monitor your statements for 60 days |
☐ |
| If charged after cancellation, file a chargeback with your payment provider |
☐ |
| If chargeback is denied, file a complaint with the DTI |
☐ |
Key takeaways and next steps
Cancelling Push Fitness is your right under Philippine law. You do not need permission, you do not need to explain yourself, and you will not face a penalty. Push Fitness must honour your cancellation request within 7 days and must stop charging you on your next renewal date.
Consequently, follow this sequence: cancel through your app store, take screenshots, monitor your statements, and file a chargeback if you're charged again. The Consumer Act of the Philippines is on your side. If Push Fitness refuses to cooperate, the Department of Trade and Industry (DTI) has the power to investigate and compel them to refund unauthorized charges.
At Yafee, we've helped thousands of consumers cancel subscriptions across borders-and we've recovered over ₱2 million in unauthorized charges for Filipino users. Your cancellation proof is your power. Keep it, use it, and don't accept refusals.
If you need further guidance on subscription cancellation, data protection, or consumer disputes, Yafee's contract specialists are available to review your situation and advise your next steps. Visit yafee.com to connect with a senior contract advisor today.