Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Puregym, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Puregym in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Puregym
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Puregym subscription with zero hassle
1
Fill in the form
Give us your details and those of your Puregym subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Puregym. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Puregym refuses your cancellation.
Frequently asked questions
Cancel Puregym: Step-by-Step Guide
How to cancel PureGym from the philippines and stop automatic charges
What you need to know about PureGym before you cancel
PureGym is a UK-based gym operator that offers flexible, month-to-month memberships managed through a mobile app and online dashboard. For members in the Philippines, cancellation can appear confusing because customer support operates primarily within UK business hours, and the cancellation pathway is buried in your account settings rather than prominently displayed. Understanding your exact position as a Filipino member - and your rights under Philippine consumer law - is the first step toward stopping unwanted charges.
How PureGym operates and why filipino members want to cancel
PureGym's business model centres on affordable monthly subscriptions, 24-hour self-service gym access via PIN or app authentication, and recurring billing unless you manually intervene. You pay a monthly fee in USD, converted to Philippine pesos (PHP) at your bank or payment provider's exchange rate. Your membership auto-renews every 30 days until you submit a formal cancellation request.
Filipino members do not have access to physical PureGym branches locally; you are paying for a UK-based membership with no domestic support infrastructure. This distance creates practical friction: cancellation forms may not reflect your time zone, refund timelines stretch longer, and charge reversals through your payment method take 5 to 10 business days to settle. If you no longer use your membership, continuing monthly charges accumulate quickly. That is why taking deliberate action to cancel - and documenting each step - matters significantly.
PureGym pricing tiers and what your monthly payment covers
PureGym offers three primary membership levels, each billed monthly with automatic renewal unless you cancel before your renewal date. The table below shows typical USD pricing and the approximate PHP equivalent at current exchange rates:
| Membership tier | Monthly price (USD) | Approx. PHP equivalent | What you get |
|---|---|---|---|
| Off-Peak | $17.99 | ₱1,016 | Weekday mornings and afternoons only |
| Core | $22.99 | ₱1,299 | Full access to your chosen gym location |
| Plus | $28.99 | ₱1,638 | Multi-gym access and booking priority for classes |
You may also have enrolled in a fixed-term plan (3, 6, 9, or 12 months paid in advance). The critical distinction is this: monthly plans renew automatically forever unless you cancel; fixed-term plans expire automatically when the contract period ends, and you do not need to cancel. Check your current membership type in your PureGym app or account dashboard to confirm whether you are on a rolling monthly subscription or a fixed term. This determines your cancellation urgency.
Your consumer rights under philippine law
Philippine consumer protection law grants you specific rights when cancelling subscription services, and understanding these protections strengthens your position if PureGym resists your cancellation request.
What the consumer act of the philippines protects you against
Under Republic Act No. 7394 (the Consumer Act of the Philippines), you are protected against unfair contract terms, deceptive billing, and practices designed to make cancellation deliberately difficult. The law requires merchants to disclose cancellation terms clearly before you commit to a recurring subscription. If PureGym buried its cancellation procedure in your account dashboard or failed to inform you upfront that cancellation required proactive steps, the company has breached its disclosure obligation under Philippine consumer law.
Furthermore, if you submit a cancellation request and PureGym continues to charge you, the company is engaging in potentially unlawful billing. Yafee recognises that many Filipino consumers do not realise they have legal leverage in these disputes; you are not simply hoping the company will cooperate - you have statutory rights that local enforcement bodies can back up.
Your legal position: what you can claim and where to escalate
Your legal position: You have the right to cancel your PureGym membership at any time. If the company charges you after you have submitted a cancellation request, you are entitled to dispute those charges and demand a refund for services not delivered. If PureGym refuses, the Department of Trade and Industry (DTI) Consumer Assistance and Advocacy Division enforces the Consumer Act of the Philippines on your behalf at no cost to you. You can file a formal complaint with the DTI if PureGym fails to honour your cancellation or refuses to reverse unauthorised charges within 30 days of your written demand.
Keep all evidence: screenshots of your cancellation request, confirmation emails from PureGym, bank statements showing the charges, and any communication where you informed the company you no longer wanted the membership. This documentation becomes your proof if you need to escalate to the DTI or reverse the charge through your bank.
Your right to a pro-rata refund for unused days
If you cancel mid-cycle (for example, on day 15 of a 30-day billing period), you are entitled to a pro-rata refund for the unused portion. Philippine consumer protection and international payment standards both recognise this principle. If PureGym refuses to calculate and return this refund, you have grounds to dispute the charge with your bank or digital payment provider.
Most credit card issuers and digital wallet operators in the Philippines allow you to reverse charges within 60 days if the merchant breached the contract or did not deliver the promised service. Document your cancellation date carefully; this becomes the reference point for calculating what PureGym owes you.
How to cancel PureGym from the philippines
Cancellation requires you to follow a specific sequence of steps, each documented for your protection. Yafee recommends completing these actions in order to ensure PureGym processes your cancellation and does not claim they never received it.
Step 1: log into your PureGym account and locate the cancellation option
- Open the PureGym app on your phone or visit the PureGym website in your browser.
- Sign in with your email address and password.
- Navigate to your account settings or "Membership" tab (usually found in the menu or profile icon).
- Scroll down to find "Manage Membership," "Subscription Settings," or "Pause or Cancel Membership."
- Review the cancellation eligibility requirements; if you are in a fixed-term contract, PureGym may require a notice period (often 30 days before your renewal date).
Step 2: submit your cancellation request through the app or website
- Click the "Cancel Membership" or "Request Cancellation" button.
- Select your reason for cancellation from the dropdown menu (the company collects this data but cannot deny your cancellation based on your reason).
- Confirm your cancellation date. If PureGym offers a "pause" option instead of full cancellation, reject this unless you genuinely plan to resume your membership; paused memberships still auto-renew after the pause period ends.
- Review the confirmation screen and take a screenshot immediately before closing the page. This screenshot is your primary proof of cancellation.
- Note the exact date and time shown on the confirmation screen.
Step 3: send a follow-up email to PureGym's customer service team
Do not rely solely on the app submission. Email creates a documented paper trail that PureGym cannot dispute later.
- Send an email to PureGym's customer service address (check your account settings or previous emails from the company for the correct address).
- In the subject line, write: "Cancellation Request - [Your Full Name] - Membership Account [Your Member ID]."
- In the email body, include:
- Your full name, email address, and PureGym membership number.
- The exact date you submitted your cancellation request in the app.
- Your requested cancellation effective date.
- A clear statement: "I am requesting immediate cancellation of my PureGym membership. Please confirm receipt of this request and provide a cancellation reference number."
- A request for written confirmation of the cancellation date and any refund due.
- Attach a screenshot of your app confirmation as evidence.
- Send the email from the same email address registered to your PureGym account.
Step 4: monitor your bank or payment provider account for the next 5-10 business days
After you submit your cancellation request, watch your bank statement or payment method carefully. A legitimate cancellation stops future charges immediately; any charge that appears after your documented cancellation date is unauthorized.
- Check your bank's transaction history daily for any new PureGym charges.
- If a charge appears after your cancellation date, screenshoot it and note the exact date and amount.
- If your bank or payment provider is outside the UK (which is likely in the Philippines), the reversal process may take 10-15 business days; do not panic if the charge does not disappear instantly.
- If no charge appears within your normal billing cycle, your cancellation was processed successfully.
Step 5: request a cancellation confirmation email from PureGym
If PureGym does not send you a confirmation email within 5 business days of your request, send a follow-up message:
- Use the same subject line format: "Cancellation Confirmation Request - [Your Name] - Member ID [Your ID]."
- State that you have not yet received a cancellation confirmation and request one be sent within 48 hours.
- Reference your original cancellation request date and the screenshot you previously provided.
- State: "If I do not receive written confirmation of my cancellation within 48 hours, I will dispute any charges with my payment provider."
Step 6: escalate if you receive another charge after cancellation
If PureGym charges your account after your documented cancellation date, take these actions immediately:
- Send a written demand to PureGym stating that they charged you after your cancellation and requesting a full refund within 30 days.
- Send this demand by email (with read receipt) and also by post to PureGym's registered office (see contact details at the end of this guide).
- Include all dates, amounts, and screenshots in the email.
- Use this language: "I formally demand a refund of [amount] charged on [date], which occurred [X days] after my cancellation request on [date]. If this refund is not processed within 30 days, I will file a complaint with the Department of Trade and Industry and dispute the charge with my payment provider."
- Contact your bank or payment provider and initiate a chargeback or dispute for any unauthorised charge. Provide your bank with copies of your cancellation request, PureGym's confirmation (if received), and the charge in question.
- File a formal complaint with the DTI if PureGym does not refund within 30 days of your written demand. Yafee recommends keeping a record of every communication so you can present a clear timeline to the DTI.
Timeline: when your cancellation takes effect
Understanding the exact timeline prevents you from overpaying for unwanted access.
| Scenario | When charges stop | Refund eligibility |
|---|---|---|
| Cancel before your next renewal date | On your renewal date | No refund; you retain access until the end of the current billing period |
| Cancel after your next renewal date has passed (already charged) | Immediately (30 days forward) | Pro-rata refund for unused days in the current billing period |
| Fixed-term plan expires naturally | On expiration date; no charges renew | Only if you paid in advance; no refund due on expiration |
| Pause membership (instead of cancel) | After pause period; auto-renews unless you cancel separately | None; pause is not cancellation |
The practical rule is simple: if you cancel before your renewal date passes, you stop future charges but lose no money. If you cancel after the renewal date (meaning you have already been charged for the next cycle), you are entitled to a refund for the portion of that cycle you will not use. Document your cancellation date precisely; this is the reference point for any refund calculation.
After cancellation: what to expect and what you must do
Cancellation does not end the moment you submit your request; you must verify completion and protect yourself against unauthorized charges.
Verify your cancellation was processed
Within 7 business days, PureGym should send you a confirmation email stating your exact cancellation date and final billing date. If this email does not arrive, follow up immediately with another written request. Do not assume silence means success.
Check your app and account one week after the cancellation date
Log into your PureGym account and verify that your membership status has changed to "Cancelled" or "Inactive." If it still shows as active, contact customer service immediately with a copy of your cancellation confirmation.
Monitor for any charges that appear after your cancellation effective date
Set a calendar reminder for your previous renewal date. If a charge appears on that date or later, you have grounds to dispute it immediately. Do not wait; act within 30 to 60 days of the charge to maximise your chance of a successful reversal through your bank.
Save all documentation indefinitely
Keep copies of:
- Screenshots of your cancellation request and confirmation screen.
- All emails sent to and received from PureGym.
- Bank statements showing charges before and after your cancellation date.
- Any DTI complaint reference numbers if escalation becomes necessary.
Yafee advises storing these files in a cloud folder (Google Drive, Dropbox) so you can access them quickly if a dispute arises months later.
Refund eligibility and how to claim money back
Not all cancellations trigger refunds, but you must know when you are entitled to one - and how to claim it.
When PureGym must refund you
You are entitled to a refund in these situations:
- Pro-rata refund: You cancelled after being charged for a billing period you did not fully use. For example, if you were charged on the 1st of the month and cancelled on the 15th, you are owed 50 per cent of that month's fee (or 15/30 of the fee, calculated daily).
- Unauthorized charge: PureGym charged you after you submitted a cancellation request and your cancellation effective date has passed.
- Defective service: The gym was inaccessible, the app did not work, or facilities were unavailable for a significant portion of your billing period, and you reported this before cancelling.
- Duplicate charges: Your account was charged twice in a single billing cycle or multiple times on the same date.
How to claim your refund
- Calculate the exact amount you believe you are owed. For pro-rata refunds, divide your monthly fee by 30 and multiply by the number of unused days.
- Send an email to PureGym's billing department (or customer service, if a dedicated billing address is not provided) with the subject: "Refund Request - [Your Name] - Member ID [Your ID]."
- Include:
- Your cancellation confirmation and effective date.
- The charge date, amount, and your calculation of the refund owed.
- A request for the refund to be processed within 14 days to your original payment method.
- If PureGym does not respond or refuses within 30 days, contact your bank or payment provider and initiate a dispute. Provide your bank with all documentation (cancellation proof, calculation of refund, PureGym's refusal email).
- If your bank reverses the charge and PureGym disputes that reversal, you have grounds to file a complaint with the DTI under the Consumer Act of the Philippines.
Dispute timeline and what to expect
Your bank will investigate your chargeback claim within 30 to 60 days. PureGym has an opportunity to respond with evidence of your membership or cancellation. If your documentation is clear and your cancellation was properly submitted, your bank will typically side with you. Refunds processed by your bank appear in your account 5 to 10 business days after the dispute is resolved.
Common mistakes that delay your cancellation
Cancellation is straightforward if you avoid these pitfalls. Even if you make a mistake, you still have the legal right to cancel; you may simply face a delay in processing.
Mistake 1: cancelling through the app without following up in writing
The app submission is a start, but it is not proof of cancellation. PureGym's systems are not infallible, and your request can disappear in a queue without a trace. Always send a follow-up email to create a documented record. This single step prevents 80 per cent of cancellation disputes.
Mistake 2: not noting your cancellation effective date
Many Filipino members cancel immediately but do not realise PureGym may not stop charges until the next renewal date. Review the confirmation screen carefully and write down the exact date your cancellation takes effect. If a charge appears on or after that date, you can immediately dispute it.
Mistake 3: accepting a "pause" instead of a full cancellation
PureGym often offers to pause your membership instead of cancelling it. Do not accept this offer unless you genuinely plan to return to the gym. Paused memberships auto-renew after 30, 60, or 90 days, and you will start paying again without further action. If you are cancelling because you do not use the gym, insist on full cancellation.
Mistake 4: not disputing charges that appear after cancellation
If a charge appears after your cancellation effective date, contact your bank immediately. Waiting weeks or months to dispute makes reversal harder; your bank has a 60-day window (or longer, depending on your bank) to investigate, but the sooner you report it, the stronger your case. Yafee emphasises that these post-cancellation charges are not your responsibility - they are PureGym's breach of the cancellation agreement.
Mistake 5: not keeping records of your cancellation attempt
Screenshots, emails, and bank statements are your only proof if PureGym later claims you never cancelled. Take screenshots before you close any cancellation confirmation screen, and send yourself a copy of every email you send to PureGym. If a dispute arises, you will be grateful for this documentation.
When to escalate to the department of trade and industry
If PureGym refuses your cancellation, continues to charge you, or denies a refund after 30 days of your written demand, file a formal complaint with the DTI.
| Issue | DTI escalation timing | What the DTI can do |
|---|---|---|
| PureGym refuses to cancel | After you have sent a written demand and received no response for 30 days | Issue a cease-and-desist order forcing the company to cancel and refund |
| Unauthorized charges after cancellation | After your bank resolves the chargeback (if PureGym disputes it) | Investigate unfair billing practices and award damages |
| Deceptive cancellation policy | Immediately if you can show the policy was not disclosed upfront | Fine PureGym and compel refunds to all affected consumers |
| Repeated billing after cancellation | After first demand goes unanswered for 30 days | File a case and compel payment of damages plus costs |
The DTI provides this service free to consumers. You do not need a lawyer to file a complaint. Visit the DTI Consumer Assistance and Advocacy Division (CAAD) website or visit your regional DTI office in person with copies of all your cancellation and billing evidence.
How to resolve refund delays and billing errors
Refunds do not always appear instantly, especially for international transactions. Here is what to expect and how to act if a refund stalls.
If your refund has not arrived after 14 days
Send a follow-up email to PureGym's customer service or billing department with the subject: "Refund Status Request - [Your Name] - Refund Dated [Date] for ₱[Amount]." Ask for:
- Confirmation that the refund was issued.
- The exact date it was processed.
- The refund reference number.
- An expected arrival date in your bank account.
International refunds to Philippine bank accounts can take 10 to 20 business days; do not panic if the money has not arrived within 5 days. However, if PureGym claims it issued a refund but provides no proof or reference number, escalate immediately.
If PureGym claims you did not cancel or disputes your refund claim
Send a final written demand citing your cancellation confirmation, the Consumer Act of the Philippines, and your right to a refund. State that you will file a DTI complaint and initiate a chargeback if the company does not respond within 10 days. Include all evidence: screenshots, emails, bank statements, cancellation confirmation.
Then follow through: contact your bank and open a dispute if the refund is still not processed. Yafee has seen thousands of consumers resolve these disputes successfully when they document every step and escalate consistently.
Comparison: should you cancel now or try to pause?
Depending on your situation, pausing might be a temporary solution - but only if you plan to return. Use this table to decide:
| Your situation | Cancel now | Pause instead |
|---|---|---|
| You are not using the gym and do not plan to return | Yes, cancel immediately. Pausing will only delay the inevitable, and auto-renewal will catch you off-guard. | No. Pausing just postpones charges; you will still owe money when the pause ends. |
| You might return in 2-3 months (e.g., after an injury or travel) | Cancel now; rejoining is simple and you can lock in the same price tier. | Yes, pause for the exact period you need. This keeps your account active without charges. |
| You are unhappy with the service but might give it another try | Cancel and rejoin only if you actually use the gym. Rejoining with cancellation history does not affect you. | Pause for 30 days and try again. If you still do not use it, cancel. |
| You want to stop charges permanently | Cancel. There is no reason to pause. | No. Pause always auto-renews. |
PureGym's registered address and how to contact them
If email support does not respond, send written correspondence to PureGym's registered office:
PureGym Limited
Town Centre House
Merrion Centre
Leeds, West Yorkshire LS2 8LY
United Kingdom
Send all written demands, cancellation follow-ups, and escalation notices to this address via post or email. Keep proof of delivery (tracked post or email read receipts). This address is listed in PureGym's membership terms, company filings, and customer service references, making it the legally recognised contact point for formal notices.
Final steps: your cancellation checklist
Use this checklist to ensure you have completed every step:
| Step | Completed? | Notes |
|---|---|---|
| Log into PureGym app and submit cancellation request | [ ] | Note the date and time |
| Take a screenshot of the cancellation confirmation | [ ] | Save with today's date in the filename |
| Send follow-up email to PureGym with screenshot attached | [ ] | Use the template provided above |
| Check your bank statement on your next renewal date | [ ] | Set a phone reminder |
| Log into PureGym app to verify cancellation status | [ ] | Do this 7 days after cancellation |
| Follow up if no cancellation confirmation email arrives within 5 days | [ ] | Send a second email requesting confirmation |
Why yafee helps thousands of consumers cancel gym memberships
Cancelling PureGym from the Philippines is legally straightforward but operationally complex. The company operates in the UK, support responds on UK time, and refund processing crosses international borders. Without clear documentation and persistent follow-up, your cancellation can vanish in a queue, and charges continue indefinitely.
Yafee specialises in guiding Filipino consumers through subscription cancellation disputes. We translate your consumer rights under Philippine law into concrete steps, connect you to the DTI if escalation becomes necessary, and help you document every interaction so PureGym cannot deny your cancellation later. Yafee has helped thousands of consumers cancel unwanted memberships and recover unauthorized charges - and we can help you do the same.
Start today: log into your PureGym account, submit your cancellation request, and send that follow-up email. Yafee is here to guide you through every step and ensure you reclaim control of your billing.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Puregym?
Join over 30,000 users who already trust us.