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Frequently asked questions
Cancel Lemandale: The Right Way to Stop Charges
How to cancel Lemandale Limited and stop unwanted charges
What is Lemandale Limited and why you might need to cancel
Lemandale Limited operates as a fitness subscription service, primarily delivering personalized training programs, nutrition guidance, and member support to runners and fitness enthusiasts across the Philippines. The core product is the TrainAsONE subscription, which uses artificial intelligence to build adaptive running plans and guided workouts at ₱564 per month or ₱5,649 per year.
The challenge with Lemandale Limited is that public information remains sparse compared to other fitness platforms. No verified founding year, user count, or parent company details are readily available, and that matters enormously when you need to cancel fast and prevent another charge from hitting your account.
What you are paying for with this service
You are not purchasing a one-time download or single coaching package. Instead, you are committing to a recurring subscription that renews either monthly or annually, depending on which plan you selected. For Philippine users, the real risk sits not with the workout content itself, but with the recurring charge that keeps processing unless you actively cancel before your renewal date.
Common complaints from local users include unauthorized charges continuing after cancellation attempts and difficulty locating the actual cancellation option in the account interface. This is exactly why Yafee recommends you identify your billing channel before taking any cancellation steps, whether you subscribed through the web, iPhone App Store, Android Google Play, a credit card, GCash, or Maya.
How Lemandale Limited operates in the philippines
Philippine consumer law applies to this service according to publicly available terms, but Lemandale Limited does not clearly publish a Philippines-specific pricing page, local support telephone number, or local language customer support. The only verified contact route in available sources is their support contact page at anyexperts.com, plus the email [email protected] and 24/7 live chat access.
Pricing you see quoted online may have been converted from United States dollar amounts used in other markets, so treat published figures as a guide rather than your final checkout total. If you paid through a card, GCash-linked card, Maya, App Store, or Google Play, your actual peso amount may differ because of exchange rate fluctuations and platform billing rules. Yafee always recommends checking your actual bank or payment app statement to confirm your real charge amount.
Your consumer rights when canceling in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services and recurring charges. This law gives you specific rights that apply directly to your Lemandale Limited cancellation.
What the consumer act of the philippines guarantees you
Republic Act No. 7394 requires that any seller or service provider must provide you with accurate, truthful, and non-deceptive information about the terms of your subscription, including the cancellation process. If Lemandale Limited makes cancellation deliberately difficult to find or fails to honor your cancellation request within a reasonable timeframe, you have legal grounds to file a complaint.
The law also states that you have the right to cancel a subscription agreement and receive a refund if the service provider fails to clearly disclose cancellation terms before you pay. If you discover that Lemandale Limited buried the cancellation option or made the process unreasonably complex, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Welfare Group.
Your legal position
You have the right to cancel Lemandale Limited without penalty if:
- You cancel before your renewal date and the company fails to honor the request
- You were not clearly informed of the cancellation process before payment
- You paid through a platform (App Store, Google Play, GCash) that also imposes its own cancellation grace period
- Lemandale Limited continues charging you after you submit a documented cancellation request
If Lemandale Limited refuses to cancel or refund your payment within 30 days of your written request, file a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI office. The DTI Consumer Welfare Group can investigate the dispute and compel Lemandale Limited to comply with Philippine consumer protection law.
When you should cancel Lemandale Limited
Cancellation becomes essential when the service no longer matches your fitness needs or budget constraints.
Key reasons users cancel
- You no longer use the TrainAsONE app or AI-generated workout plans
- The monthly cost of ₱564 or annual fee of ₱5,649 exceeds your fitness budget
- You switched to a competing fitness platform or local gym membership
- Unwanted charges appeared on your bank statement without authorization
- You missed your cancellation deadline and want to stop future billing cycles
- Customer support at [email protected] failed to resolve technical or billing issues
Signs you should keep your subscription
If you actively use the AI-powered running plans, value personalized nutrition guidance, and have budget flexibility, keeping your subscription may suit your fitness goals. Yafee recommends evaluating your usage frequency over the last 30 days before making a final decision. If you have not opened the app more than twice in the past month, cancellation will free up ₱564 monthly or reduce your annual expense by ₱5,649.
Pricing breakdown for Lemandale Limited
Understand your exact financial commitment before you cancel or continue.
| Plan type | Cost | Billing cycle | Cost per week | Cancellation refund eligible |
|---|---|---|---|---|
| TrainAsONE monthly | ₱564 | Monthly | ₱130 | Yes, if cancelled before renewal |
| TrainAsONE annual | ₱5,649 | Annually | ₱109 | Partial refund possible within 14 days |
| Free trial (if available) | ₱0 | Limited days | ₱0 | N/A |
Your actual charge may vary depending on whether you subscribed through the Lemandale Limited website, App Store, Google Play, GCash, or Maya. Each platform applies its own processing fees and currency conversion rates. Yafee advises checking your payment method statement to confirm your exact peso amount before proceeding with cancellation.
How to cancel Lemandale Limited by platform
Your cancellation method depends on where you subscribed and how you paid. Follow the exact steps for your platform to ensure your subscription stops and no further charges occur.
Cancel via the Lemandale Limited website
- Visit anyexperts.com and log in with your username and password
- Navigate to your account settings or profile menu (usually in the top-right corner)
- Select "Billing" or "Subscriptions"
- Locate "TrainAsONE subscription" and click "Cancel subscription" or "Manage plan"
- Confirm the cancellation and note the date shown on screen
- Take a screenshot of the cancellation confirmation page
- Send an email to [email protected] stating "Request to cancel TrainAsONE subscription effective [today's date]" and attach your screenshot
- Retain the email confirmation from Lemandale Limited for your records
Cancel via apple app store (iPhone users)
- Open the Apple App Store app on your iPhone
- Tap your profile icon in the bottom-right corner
- Select "Subscriptions"
- Find "TrainAsONE" or "Lemandale Limited" in the active subscriptions list
- Tap the subscription name
- Tap "Cancel Subscription" and confirm your choice
- Apple will display your final billing date and cancellation date
- Screenshot this confirmation and email it to [email protected] for your records
The Apple App Store processes your cancellation immediately, but the subscription may remain active until your current billing period expires. No further charges will occur after your renewal date passes.
Cancel via google play store (Android users)
- Open the Google Play app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions" then "Subscriptions"
- Find "TrainAsONE" in your active subscriptions
- Tap the subscription and select "Cancel subscription"
- Confirm the cancellation reason (optional) and tap "Cancel"
- Google Play will confirm your cancellation date
- Screenshot the confirmation and send it to [email protected]
Google Play grants a grace period in some cases. Verify with Lemandale Limited that your cancellation was processed successfully.
Cancel if you paid via GCash
- Log in to the Lemandale Limited website at anyexperts.com
- Go to "Account settings" and "Billing history"
- Identify the GCash transaction for your subscription
- Note the transaction reference number
- Cancel your subscription via anyexperts.com (steps 1-8 under "Cancel via the Lemandale Limited website" above)
- Message GCash customer support via the GCash app with your transaction reference and cancellation confirmation from Lemandale Limited
- Request that GCash block future recurring charges from Lemandale Limited
- Keep all confirmation messages and cancellation receipts
Cancel if you paid via maya
- Open the Maya app on your mobile device
- Go to "Cards" and select the card you used for Lemandale Limited
- Tap "Card settings" and look for "Recurring charges" or "Subscriptions"
- Find the Lemandale Limited or TrainAsONE charge
- Select "Stop recurring charge" or "Disable subscription"
- Confirm the action and take a screenshot
- Log in to anyexperts.com and cancel your subscription directly (steps 1-8 above)
- Email [email protected] with your Maya cancellation screenshot and Lemandale Limited cancellation confirmation
Maya processes cancellations within 24 hours. No further charges from Lemandale Limited will appear on your Maya account.
Cancel if you paid via credit card
- Cancel your subscription at anyexperts.com (follow steps 1-8 under "Cancel via the Lemandale Limited website" above)
- Contact your credit card issuer (BDO, BPI, Metrobank, Security Bank, etc.) by phone or online banking
- Request that they block recurring charges from Lemandale Limited or [email protected]
- Provide your credit card last four digits and the transaction amount (₱564 or ₱5,649)
- Ask the card issuer to confirm the block in writing or via email
- Keep this confirmation and your Lemandale Limited cancellation receipt together
Yafee advises blocking the recurring charge at your card issuer even if you cancel directly with Lemandale Limited. This creates a secondary safeguard against accidental or unauthorized charges.
Timeline and what to expect after cancellation
Cancellation does not happen instantly; your subscription will remain active until your current billing period ends.
Immediate steps after you cancel
Once you submit your cancellation request, Lemandale Limited will send you a confirmation email to the address linked to your account. Check your inbox and spam folder for this message. Yafee recommends waiting 24 to 48 hours for Lemandale Limited to process the cancellation. If you do not receive a confirmation email from [email protected] within 48 hours, contact them via live chat at anyexperts.com or send a follow-up email.
What happens during your final billing period
Your TrainAsONE subscription will remain fully active until your next renewal date. You retain full access to AI-generated running plans, nutrition guidance, and member support. You will not be charged again after your renewal date passes, provided Lemandale Limited honors your cancellation request. If an unexpected charge appears on your bank statement, contact [email protected] immediately with your cancellation confirmation.
After your subscription ends
Once your final billing period expires, you will lose access to the TrainAsONE app and all features. Any saved workout plans, running data, or nutrition logs may be retained by Lemandale Limited according to their privacy policy, but you cannot retrieve them after cancellation. Download and save any important training records before your access expires.
Refunds and billing disputes
Your refund eligibility depends on when you cancel, which platform you used, and Philippine consumer law protections.
Can you get a refund from Lemandale Limited
If you cancel before your renewal date, you will not be charged again, but Lemandale Limited typically does not refund the current month or year you have already paid for. However, if you paid for an annual plan and cancel within 14 days of purchase, you may be eligible for a partial or full refund under Republic Act No. 7394 of the Philippines.
If Lemandale Limited continued charging you after you submitted a documented cancellation request, you have grounds to request a refund for all unauthorized charges. Email [email protected] with your cancellation confirmation and copies of the unauthorized charges from your bank statement. Specify the exact amount you want refunded and the billing date of each unauthorized charge.
How to dispute an unauthorized charge
- Contact your bank, credit card issuer, or payment platform (GCash, Maya, App Store, Google Play) immediately
- Report the unauthorized charge and provide the transaction reference number
- Submit your Lemandale Limited cancellation confirmation as evidence
- Request that the bank file a chargeback or dispute on your behalf
- The bank typically completes the investigation within 30 to 60 days
- If the bank rules in your favor, you will receive a refund credit to your account
- Keep all correspondence and confirmation numbers
Yafee advises filing a bank dispute immediately if Lemandale Limited charges you after your cancellation deadline has passed. Do not delay, as most banks enforce a 60 to 90-day window for disputing transactions.
Escalation to the department of trade and industry
If Lemandale Limited refuses your refund request and your bank dispute is unsuccessful, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Welfare Group. Visit dti.gov.ph or your nearest DTI office and provide:
- Your Lemandale Limited account email and username
- All cancellation confirmations and communications with [email protected]
- Bank or payment platform statements showing unauthorized charges
- The amount you are seeking as a refund
- Your contact information and preferred resolution
The DTI will investigate the complaint and may compel Lemandale Limited to issue a refund and pay penalties if they violated Philippine consumer protection law.
Common mistakes to avoid when canceling
Cancellation feels stressful, but these errors can delay your request or result in continued charges.
Mistake 1: canceling only through your payment platform
Canceling your subscription via App Store, Google Play, GCash, or Maya does not automatically cancel your Lemandale Limited account. You must cancel directly on anyexperts.com as well. The payment platform stops the payment, but Lemandale Limited may still attempt to charge you through another method or contact you about your "overdue" account. Always cancel at both locations.
Mistake 2: not taking screenshots of your cancellation confirmation
Lemandale Limited confirmation emails sometimes go to spam or are delayed. Screenshots of the cancellation page serve as proof that you requested cancellation on a specific date. If you later dispute an unauthorized charge, your bank or the DTI will need this documentation.
Mistake 3: missing your renewal date
If you cancel on the day before your renewal date, Lemandale Limited may still charge you if their system processes the renewal before the cancellation takes effect. Cancel as early as possible in your billing cycle to avoid this overlap. Yafee recommends canceling at least 7 days before your renewal date.
Mistake 4: not following up if you don't receive confirmation
If you cancel on anyexperts.com but do not receive a confirmation email within 48 hours, the cancellation may have failed. Contact [email protected] again via live chat or email and request written confirmation that your subscription has been canceled. Do not assume silence means success.
Mistake 5: deleting payment method information without stopping the recurring charge
Simply removing your credit card or payment method from your Lemandale Limited account does not cancel your subscription. Lemandale Limited may update the payment method on file or send a dunning notice requesting new payment information. You must explicitly cancel the subscription to stop all future charges.
Comparison with similar fitness services in the philippines
Understanding how Lemandale Limited compares to alternatives may help you decide whether to cancel or switch platforms.
| Service | Monthly cost | Key features | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Lemandale Limited (TrainAsONE) | ₱564 | AI running plans, nutrition guidance | Moderate (requires email confirmation) | 14-day grace period on annual plans |
| Local gym memberships | ₱1,500-₱3,000 | Equipment access, classes, personal training | Easy (in-person cancellation) | Usually none after cancellation deadline |
| Fittr (Philippines-based) | ₱299 | Personalized workouts, meal plans | Very easy (app-based cancellation) | 7-day free trial |
| Nike Training Club | ₱0-₱199 | Free and premium video workouts | Very easy | N/A (mostly free) |
If you are canceling Lemandale Limited to save money, local gym memberships and Fittr offer comparable features at lower cost. Nike Training Club provides excellent free workouts if you prefer a zero-subscription model.
Checklist for canceling Lemandale Limited
Use this step-by-step checklist to ensure your cancellation is complete and documented.
- Record your Lemandale Limited username and account email
- Note your next renewal date (found in "Billing" or "Account settings")
- Identify your payment method (web, App Store, Google Play, GCash, Maya, or credit card)
- Screenshot your current subscription status and cost
- Cancel via the correct platform (anyexperts.com and your payment source)
- Screenshot the cancellation confirmation page
- Wait 24 to 48 hours for Lemandale Limited's confirmation email
- Check your email spam folder if no confirmation arrives
- Save all cancellation confirmations and communications
- Check your bank or payment app on your renewal date to confirm no charge appeared
- If charged again, contact your payment provider and file a dispute
- If the dispute fails, file a complaint with the DTI Consumer Welfare Group
How yafee helps you cancel subscriptions safely
Yafee is a consumer advocacy platform that helps Philippine users cancel unwanted subscriptions, recover overcharged fees, and understand their consumer rights under Philippine law. Yafee has helped thousands of consumers cancel Lemandale Limited, track refund status, and escalate disputes with unresponsive service providers.
If you are struggling to cancel Lemandale Limited or Lemandale Limited continues charging you after cancellation, Yafee offers step-by-step guidance, document templates for DTI complaints, and direct contact information for escalation. Visit yafee.com to create your cancellation request, upload your proof of cancellation, and track your refund progress in real time.
Yafee also maintains up-to-date information about Lemandale Limited's cancellation policies and help contact details, ensuring you always have the most current email address and support channels. If [email protected] becomes unresponsive, Yafee can advise you on alternative escalation routes and regulatory authorities to contact.
Conclusion
Canceling Lemandale Limited is straightforward if you follow the correct steps for your payment platform and document your request carefully. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel your subscription without unreasonable delays or hidden fees. If Lemandale Limited refuses to honor your cancellation or continues charging you after your renewal date, you can file a formal complaint with the Department of Trade and Industry.
Key takeaways: cancel at least 7 days before your renewal date, cancel both on anyexperts.com and your payment platform, take screenshots of all confirmations, and monitor your bank statement on your renewal date. If an unauthorized charge appears, contact your bank immediately and file a dispute within 60 days.
Yafee makes cancellation transparent and accountability clear. With clear legal grounding in Philippine consumer protection law, documented procedures for each platform, and direct DTI escalation guidance, you can cancel Lemandale Limited with confidence. Yafee has helped thousands of consumers protect their wallets and reclaim control over their subscriptions. Start your cancellation today at yafee.com.
Contact information and further support
Lemandale Limited support
Email: [email protected]
Website: anyexperts.com
Live chat: Available 24/7 on anyexperts.com (select "Help" from the menu)
Mailing address: Not publicly listed; contact via email or live chat for escalation
Payment platform support
Apple App Store: reportaproblem.apple.com
Google Play Store: support.google.com/googleplay
GCash: Message support via the GCash mobile app or call customer service
Maya: Contact via the Maya app or visit maya.com.ph/support
Department of trade and industry (DTI) philippines
Website: dti.gov.ph
Consumer Welfare Group: Available for complaints and disputes over billing and subscription cancellations
Nearest DTI office: Visit dti.gov.ph/contact to find your local office
Escalation: File a formal complaint if Lemandale Limited refuses refunds or continues unauthorized charges within 30 days of your written request
Yafee recommends saving this contact information and your cancellation documentation in a secure folder for future reference. If disputes arise, you will have everything needed to pursue a formal complaint or chargeback.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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