How to cancel Komoot before your next annual charge hits your account

What Komoot is and why you might need to cancel

Komoot is a German outdoor navigation app designed for cyclists, hikers, runners, and mountain bikers across iOS, Android, and web platforms. The company, now owned by Bending Spoons since March 2025, offers route planning and offline maps tailored to your outdoor pursuits. If you live in the Philippines, you can access Komoot's free tier at no cost, but the Premium subscription renews automatically every 12 months at €59.99 (roughly ₱3,660) unless you cancel before your billing anniversary arrives.

You may want to cancel because the subscription no longer aligns with your outdoor routine, you've switched to a competitor like Strava or AllTrails, or you simply didn't realise the auto-renewal was active on your account. Whatever your reason, Yafee is here to walk you through every cancellation method so you avoid surprise charges and understand your consumer rights along the way.

How komoot's pricing and billing work

Komoot offers two categories of paid products: one-time map purchases and the annual Premium subscription. Understanding which you've purchased is the first step toward cancelling the right product.

The confusion arises because many Philippine users accidentally sign up for Premium, thinking they're buying a permanent map unlock, or they forget they subscribed through the Apple App Store or Google Play instead of Komoot's website. Each platform has a different cancellation process, which is why Yafee recommends checking your payment history now to confirm where your subscription lives.

Common reasons to cancel Komoot

You've stopped using the app regularly and feel the annual charge is wasted. You've found a competitor that suits your needs better. You subscribed during a free trial and forgot to cancel before renewal. You live in an area where Komoot's offline maps don't provide adequate coverage for your routes. Or you simply want to downgrade to the free tier while keeping your account active for future use.

Yafee recognises that cancelling a subscription should not feel complicated or hidden. That is why we've mapped out every platform, method, and potential pitfall so you can take immediate control of your billing.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase digital services like Komoot Premium, and it sets clear obligations on the company regarding automatic renewal.

What the law says about subscriptions and auto-renewal

Under the Consumer Act of the Philippines, merchants must clearly disclose the terms of auto-renewal before you are charged. Komoot's terms state that Premium renews annually unless you cancel, but the burden lies on you to action that cancellation before the renewal date arrives. The law does not force Komoot to refund the unused portion of your subscription after cancellation-your cancellation simply stops the next auto-renewal from occurring.

However, if Komoot failed to clearly inform you that your subscription would auto-renew before charging you, or if the company charged you after you successfully cancelled, you have grounds to dispute the charge through your payment provider or escalate to the Department of Trade and Industry (DTI).

Your legal position

You have the right to cancel your Komoot Premium subscription at any time before your renewal date. Once cancelled, Komoot cannot charge you again unless you explicitly re-subscribe. If Komoot charges you after cancellation, contact your payment provider or the DTI to dispute the transaction. You do not have an automatic right to a refund for the unused portion of your annual subscription under Philippine law, but you can request a goodwill refund from Komoot's support team.

How to escalate if Komoot refuses to help

If Komoot's support team ignores your request or refuses to cancel your subscription, you have formal recourse. First, contact your payment provider (Apple, Google, your bank, or credit card issuer) and request a chargeback or refund on the grounds that the subscription was not cancelled as requested. Second, file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph. The DTI investigates unfair trade practices, including refusal to honour cancellation requests. Include your Komoot account email, order reference, cancellation date, and screenshots of your support correspondence with Komoot.

How to cancel Komoot on each platform

Cancellation method depends on where you subscribed: directly through Komoot's website, via the Apple App Store, or through Google Play. Each requires a different procedure, and Yafee recommends checking your payment history first to identify your subscription source.

Cancel Komoot if you subscribed via the website

If you signed up for Premium directly on Komoot's website or app using a credit card or PayPal, follow these steps to cancel your subscription before renewal.

1. Open the Komoot app or visit komoot.com in your browser and log in with your account email and password.
2. Navigate to your account settings. On the website, click your profile icon (top right), then select "Settings." In the app, tap "Profile," then "Settings."
3. Select "Subscription" or "Premium subscription" from the menu.
4. Locate your current subscription and select "Cancel subscription" or "Downgrade to free." A confirmation dialog will appear.
5. Review the cancellation details. Komoot will display the date your subscription will end (typically your renewal date).
6. Confirm the cancellation by clicking "Cancel Premium" or "Yes, cancel my subscription."
7. Check your email for a confirmation receipt from Komoot. Save this email as proof of cancellation.

After you confirm cancellation, your Premium subscription will remain active until your renewal date, then downgrade to the free tier. Komoot will not charge you further unless you manually re-subscribe.

Cancel Komoot if you subscribed via the apple app store

If you purchased Komoot Premium through the Apple App Store (on an iPhone, iPad, or Mac), you must cancel through Apple's subscription management portal, not through Komoot directly. Apple controls all App Store subscriptions, and Komoot cannot stop your renewal.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions."
3. Find "Komoot" in your active subscriptions list and tap it.
4. Select "Cancel Subscription" at the bottom of the screen.
5. Apple will ask why you're cancelling. Select a reason (optional) and tap "Cancel Subscription" again to confirm.
6. A confirmation message will appear stating your subscription has been cancelled and when it will end.
7. Check your Apple ID email for a cancellation confirmation receipt.

Alternatively, you can manage subscriptions on a Mac by opening the App Store, clicking your account icon, selecting "Account Settings," navigating to "Subscriptions," and following the same cancellation steps. On an Apple Watch, you must use your paired iPhone to cancel-the Watch app does not permit subscription management.

Cancel Komoot if you subscribed via google play

If you purchased Komoot Premium through the Google Play Store on an Android device, you must cancel through Google Play, as Google controls all subscription renewals for Android users.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon (top right) and select "Payments and subscriptions."
3. Tap "Subscriptions" to view all active subscriptions.
4. Find "Komoot" in your subscriptions and tap it.
5. Select "Cancel subscription" or "Unsubscribe."
6. Google will display a confirmation screen. Tap "Cancel subscription" one final time to confirm.
7. Your subscription will end on your next renewal date. Check your Google account email for a confirmation receipt.

If you cannot find the subscription in Google Play, your subscription may have moved to a different payment method or been purchased through Komoot's website instead. In that case, follow the website cancellation steps above.

Cancel Komoot directly via email

If you cannot access your account or the standard cancellation methods fail, you can request cancellation by email. Send a message to Komoot's support team at [email protected] with the subject line "Cancel Komoot Premium Subscription."

1. Include your full name, email address associated with your Komoot account, and the date you want your subscription cancelled.
2. State clearly: "I request immediate cancellation of my Komoot Premium subscription, effective immediately" or "effective before my next renewal date on [DATE]."
3. Attach a screenshot of your most recent billing confirmation or account settings showing your Premium status.
4. Request a written confirmation of cancellation by return email.
5. Send the email from the email address linked to your Komoot account to avoid delays.
6. Save Komoot's response and your sent email as proof of cancellation.

Komoot typically responds to cancellation requests within 24 to 48 business hours. If you do not receive confirmation, follow up within 5 days and reference your original request.

What happens after you cancel your Komoot subscription

Cancelling Komoot Premium is immediate, but your access does not stop right away-understanding this timeline protects you from confusion and accidental re-subscriptions.

Your access after cancellation

Once you confirm cancellation, Komoot will continue to provide Premium features until your current billing period ends. If your renewal date is 1 June 2025 and you cancel on 15 May, you retain full Premium access (all maps, multi-day planning, live tracking, personal collections) until 1 June at 23:59 UTC. After that date, your account automatically downgrades to the free tier, and you lose access to Premium features.

The free tier includes basic route planning for many regions and offline maps for a limited number of areas, but you cannot download global maps or use advanced features like live tracking and multi-day planning.

Keeping your account and data safe

Cancellation does not delete your Komoot account, saved routes, or profile. Your account remains active, and you can log in anytime to view your route history, collections, and activity data. If you ever want to re-subscribe, your account is ready without re-registration. However, if you want to permanently delete your Komoot account and all associated data, you must request account deletion separately through your Settings menu or contact [email protected] alone does not erase your account.

Re-subscribing to Komoot

If you cancel and later decide to re-subscribe, simply log into your account and select "Upgrade to Premium." You will be charged immediately and gain access to Premium features right away. No waiting period applies. Yafee advises checking your renewal date before re-subscribing so you do not end up with overlapping billing periods or accidental double charges.

Refund options for Komoot premium

The Consumer Act of the Philippines does not require Komoot to refund unused portions of annual subscriptions after cancellation-cancellation stops future renewals but does not reverse past charges. However, you have several options if you believe you deserve a refund.

Request a goodwill refund from Komoot

Contact Komoot's support team and request a refund by explaining your circumstances. Send an email to [email protected] with the subject "Goodwill Refund Request for Komoot Premium." Explain why you no longer use the service (e.g., "I realised I do not use the app and cancelled within 2 weeks of subscription") and ask if they will offer a partial or full refund. Komoot is not legally obligated to refund you, but many companies offer refunds as a goodwill gesture if you cancelled within 14 to 30 days of purchase. Include your order reference, the date you subscribed, and the date you cancelled.

Dispute the charge through your payment provider

If Komoot refuses a refund and you believe the charge was unauthorized or you were not properly informed about auto-renewal, contact your payment provider and file a dispute or chargeback request. Your options depend on how you paid:

• Credit or debit card: Contact your bank's customer service and report the charge as unauthorised or request a chargeback.
• Apple App Store: Open your Apple ID settings, go to "Purchase history," find the Komoot charge, and select "Report a problem" to request a refund.
• Google Play: Open Google Play, navigate to your order history, find the Komoot charge, and tap "Report a problem" to request a refund.
• PayPal: Log into your PayPal account, find the Komoot transaction, and open a dispute if the company failed to provide the service as described or charged you after cancellation.

Your payment provider will investigate the dispute and decide whether to refund you. This process typically takes 5 to 30 days. Yafee recommends gathering all evidence (cancellation confirmation emails, screenshots of your account, support correspondence) before initiating a dispute to strengthen your case.

When you may be entitled to a refund

Under Philippine consumer protection law, you have grounds to request a refund if Komoot failed to clearly disclose auto-renewal terms before charging you, continued to charge you after you successfully cancelled, or misrepresented the service (e.g., offline maps did not work as advertised). You do not have an automatic right to a refund simply because you changed your mind about using the service, but you can always request one.

Common mistakes when cancelling Komoot

Cancelling a subscription should be straightforward, but one small oversight can leave you charged for another year. Here are the pitfalls Yafee sees most often, and how to avoid them.

Mistake one: cancelling in the app but forgetting to check your subscription platform

If you subscribed via the Apple App Store or Google Play, you cannot cancel within the Komoot app itself-those app stores control renewals, not Komoot. Many users attempt to cancel in the app, believe they've succeeded, and are shocked to find themselves charged 12 months later. Your cancellation will only take effect if you cancel through the correct platform: Apple Settings for iOS, Google Play for Android, or Komoot's website for direct web subscriptions.

Check where you subscribed by looking at your billing history. If you see a charge from "Apple," "Google," or "Komoot GmbH," you know which platform to use for cancellation. Yafee recommends screenshotting your cancellation confirmation from the correct platform as proof.

Mistake two: cancelling but leaving payment details on file

Cancelling your subscription does not prevent Komoot from charging you if you re-subscribe accidentally or if a billing error occurs. If you plan to never use Komoot again, delete your payment method from your Komoot account after cancelling. Log into your account settings, go to "Payment methods," and remove your stored card or PayPal account. This adds a safety layer: even if you accidentally re-subscribe or Komoot attempts to charge you again due to a system error, the payment will fail and alert you immediately.

Mistake three: assuming cancellation is instant

Komoot does not charge you again after you cancel, but your Premium access continues until your current billing period ends. If you expected to lose access immediately after clicking "Cancel," you may be surprised to find your Premium features still active. This is not a mistake on Komoot's part-it's standard practice across subscription services. Your refund period runs from your cancellation date to your renewal date, not from the moment you cancel. Plan your cancellation accordingly if losing Premium features immediately is important to you.

Mistake four: not saving your cancellation confirmation

Komoot sends cancellation confirmations via email. If you delete this email or lose access to your inbox, you have no proof that you cancelled if a dispute arises. Save all cancellation confirmations in a dedicated folder or take screenshots. Include the date, reference number, and Komoot's confirmation statement. If Komoot charges you after cancellation, you will need this proof to dispute the charge with your payment provider or the DTI.

Mistake five: cancelling through email without follow-up

Email cancellations are valid, but they rely on Komoot's support team actioning your request. If you email [email protected] and receive no response within 48 hours, send a follow-up email. If cancellation still does not happen within 5 days, escalate by contacting your payment provider or the DTI. Do not assume silence equals confirmation-email systems can fail, and support teams can miss requests.

Before you cancel: is Komoot right for you

Before cancelling, consider whether you've fully explored Komoot's features or whether a pause might work better than permanent cancellation.

If you're on the fence, consider downgrading to the free tier instead of cancelling. You keep your account, route history, and profile, and you can re-upgrade anytime. The free tier covers basic planning and offline maps for many popular regions in the Philippines, Indonesia, and Southeast Asia.

Pricing comparison and alternatives

If you're cancelling Komoot because the cost feels high or another app better serves your needs, Yafee has compiled this comparison to help you choose your next navigation solution.

Each platform has different strengths: Strava excels at fitness tracking and community features, Ride with GPS specialises in route customisation, and AllTrails focuses on hiking trail discovery. If you cancelled Komoot purely for cost, Google Maps offers free offline navigation for most areas, though its offline functionality is more limited than Komoot's. Yafee recommends testing a competitor's free tier before cancelling so you have a replacement navigation tool ready.

Step-by-step cancellation checklist

Use this checklist to ensure your cancellation is complete and documented.

1. Identify where you subscribed: Komoot website, Apple App Store, or Google Play.
2. Log into your account on the correct platform and navigate to your subscription settings.
3. Click "Cancel subscription" and confirm the cancellation dialog.
4. Note the date your subscription will end (your next renewal date).
5. Check your email for a cancellation confirmation from Komoot, Apple, or Google. Save this email or take a screenshot.
6. Wait 24 hours, then log back into your Komoot account to confirm your subscription status has changed to "Cancelled" or "Free."
7. If you do not receive a confirmation email within 48 hours, contact [email protected] with your cancellation request date and ask for written proof.
8. Delete your payment method from your Komoot account (optional but recommended) to prevent accidental re-subscription.
9. Set a reminder on your phone for the day before your subscription would have renewed, in case your cancellation did not process correctly.

Contact information and further help

If you need additional support cancelling Komoot or believe Komoot has failed to honour your cancellation request, use these resources to escalate your complaint.

Komoot support: [email protected]. Include your account email, order reference, and the date you requested cancellation. Expect a response within 24 to 48 business hours.

Apple App Store (iOS subscriptions): Report a problem in the App Store app or visit appleid.apple.com. Select "Subscriptions" and manage your Komoot subscription directly.

Google Play (Android subscriptions): Open the Google Play Store app, tap your profile icon, select "Subscriptions," and manage your Komoot subscription. Alternatively, contact Google Play support at support.google.com/googleplay.

Department of Trade and Industry (DTI), Philippines: If Komoot refuses to cancel your subscription or continues to charge you after cancellation, file a complaint at dti.gov.ph. Include your account email, order reference, screenshots of all communications with Komoot, and the DTI will investigate on your behalf.

Payment provider disputes: Contact your credit card issuer, bank, or payment service provider (Apple Pay, Google Pay, PayPal) and request a chargeback or dispute if Komoot charged you after you cancelled.

Yafee has helped thousands of consumers cancel unwanted subscriptions, understand their billing rights, and recover unauthorized charges. Our guides cover cancellation procedures across hundreds of services, and we update them regularly as platforms change their processes. If you are cancelling Komoot because you were charged unexpectedly or the company refused your cancellation request, Yafee offers step-by-step guidance on disputing the charge through your payment provider and escalating to consumer protection authorities.

Cancelling Komoot Premium takes just five minutes if you know the right platform to use. Follow the steps above for your subscription source, save your cancellation confirmation, and you will never face a surprise charge again. For additional support or to report any issues with your cancellation, Yafee's full service library contains detailed guides for hundreds of global subscription services.