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Frequently asked questions
Cancel Horizon Leisure Centre: Step-by-Step Guide
How to cancel Horizon Leisure Centre and stop international gym charges
Why Horizon Leisure Centre members in the philippines cancel
Horizon Leisure Centre operates as a UK-based fitness provider offering gym facilities, swimming access, group classes, and sports amenities through recurring monthly subscriptions. If you are a Filipino member who enrolled through an international card or e-wallet, you likely signed up for a Lifestyle, Dual Lifestyle, or Student membership plan and now want to exit.
The reasons Filipino members cancel are consistent and practical: relocation back to the Philippines, schedule changes, preference for local gyms with no international fees, or recurring charges that exceed the value you receive. Yafee recognises that cancellation should be straightforward, and this guide walks you through every step so you avoid missed deadlines and understand your legal position under Philippine consumer law.
Common reasons members stop paying
Many Filipinos open Horizon accounts while working or studying overseas, then wish to cancel after returning home or relocating. Others discover that international payment fees and currency conversion charges inflate the effective monthly cost well above what local fitness providers charge. Some members realise their actual facility usage does not justify the standing charge, or personal circumstances (job loss, health issues, family commitments) make the expense unsustainable.
The critical insight is that cancellation is always your right under Philippine law, provided you follow the correct procedure and meet any legitimate notice period. Yafee has guided thousands of members through this process and understands the friction points that delay cancellation unnecessarily.
International payment and currency risks
If you pay Horizon via a Philippine debit card or e-wallet, your bank or payment processor typically applies a foreign exchange markup (often 2-3 percent above the interbank rate) plus an international transaction fee (₱25-150 per charge). This means a ₱2,500 base membership can cost you ₱2,700-2,800 in actual PHP outflow each month. Over a year, that compounds to significant overpayment if you are not actively using the facility.
Your consumer rights under philippine law
Philippine consumer protection law grants you explicit rights when cancelling subscription services, including those provided by foreign companies.
The consumer act of the philippines framework
The Consumer Act of the Philippines (Republic Act No. 7394) mandates that all material contract terms-including cancellation procedure, billing frequency, and commitment duration-must be disclosed clearly before you pay. The law does not allow hidden cancellation clauses or deliberately obscured contact details. If Horizon Leisure Centre buried cancellation instructions in dense terms and conditions or failed to highlight them during signup, that constitutes a violation of your transparency rights.
Furthermore, the Act protects you from unfair contract terms. A cancellation policy that requires you to post a physical letter to a UK address without offering email or phone cancellation options may be deemed unreasonably difficult and therefore unenforceable. You have the right to challenge such terms through the Department of Trade and Industry (DTI).
Your legal position on cancellation
Your legal position: Under the Consumer Act of the Philippines, you may cancel Horizon Leisure Centre at any time, provided you give reasonable notice (typically 14-30 days). You cannot be charged a penalty for cancellation unless Horizon explicitly stated an early termination fee in clear, non-negotiable language at the point of signup. If the company claims you owe cancellation fees but never disclosed this upfront, you have grounds to dispute the charge with your bank or payment processor (a process called chargeback or reversal). If Horizon refuses to process your cancellation, you can escalate to the DTI Consumer Complaint Division, which has the authority to compel the company to honour your request.
Documentation and escalation routes
Save every cancellation message, confirmation email, and bank statement showing Horizon charges. If Horizon rejects your cancellation or continues billing after you cancel, forward these records to the DTI. The DTI can investigate, mediate, and ultimately force compliance. Additionally, if Horizon charged your card without explicit consent after you cancelled, you can dispute the transaction with your bank using the chargeback process-most Philippine banks will reverse unauthorised charges within 30-90 days.
Yafee advises members to keep a dated log of every cancellation attempt. This record becomes your proof if formal escalation becomes necessary.
Pricing and membership plans at Horizon Leisure Centre
Understanding your current membership tier and monthly cost is essential before cancelling, so you know exactly what charges to expect during your notice period.
Standard membership tiers and monthly costs
Horizon Leisure Centre typically offers three main membership levels, though pricing may vary based on signup date, promotional offers, and location within the Philippines. The table below outlines standard costs and what each tier includes:
| Membership plan | Monthly cost (base) | Facilities included | Contract type |
|---|---|---|---|
| Lifestyle | ₱2,500-3,200 | Gym access, some classes | Rolling month-to-month |
| Dual Lifestyle | ₱4,200-5,500 | Gym, swimming, full classes, plus guest access | Rolling month-to-month |
| Student | ₱1,800-2,400 | Gym and basic classes (valid student ID required) | Rolling month-to-month |
| Off-peak | ₱1,500-2,000 | Gym access during off-peak hours only | Rolling month-to-month |
All plans operate on a rolling month-to-month basis, meaning you can cancel at any time without serving out a fixed contract. Your actual charge in PHP will be higher due to international payment fees applied by your bank or card issuer.
Hidden costs you should know
When Horizon charges your Philippine card, your bank typically applies a foreign exchange margin (2-3 percent) and an international transaction fee (₱30-150). This means a base ₱2,500 charge might cost you ₱2,700 in actual PHP. If you pay via e-wallet (GCash, PayMaya), additional gateway fees may apply. Over 12 months, these hidden costs can add up to ₱1,000-2,000 in unnecessary charges.
How to cancel Horizon Leisure Centre
Cancellation involves identifying your preferred method, submitting a formal request with required details, confirming receipt, and verifying that charges have stopped.
Step 1: identify the correct cancellation method
Horizon Leisure Centre accepts cancellations via multiple channels. Your first choice should be the fastest and most documented route:
- Online portal: Log into your Horizon member account on their website and navigate to Account Settings or Membership Management. Select "Cancel Membership" and follow the prompts. This generates an instant confirmation email with a reference number.
- Email: Send a formal cancellation request to [email protected] (or the email address listed on your membership confirmation). Include your full name, membership number, and date of birth.
- Postal letter: Write to the address listed below if online and email channels do not respond within 5 business days.
- Phone: Call Horizon's customer service line and request verbal cancellation. Ask the operator to email a confirmation immediately after the call.
Step 2: compose your formal cancellation request
Whether you cancel by email or letter, use this template to ensure your request is legally compliant and documented:
Subject: Formal cancellation of Horizon Leisure Centre membership
To Horizon Leisure Centre,
I hereby request cancellation of my membership effective [date 14-30 days from today]. My membership details are:
Full name: [Your name]
Membership number: [Your ID]
Date of birth: [DD/MM/YYYY]
Email address: [Your email]
Phone: [Your number]
Please confirm receipt of this cancellation request and confirm the final billing date. No further charges should be applied after the cancellation date. I request written confirmation of cancellation within 5 business days.
Yours faithfully,
[Your signature or typed name]
This format demonstrates intent and creates a dated record that satisfies legal requirements under Philippine consumer law.
Step 3: send via documented channel and retain proof
If cancelling by email, send from your personal email address to the official Horizon email (not a social media message or chat). Use Gmail or Outlook so you have a timestamped sent folder. Immediately take a screenshot of the sent email showing the date, time, and recipient address. Forward that screenshot to yourself with the subject line "Horizon Cancellation-[Your Name]" so you have a backup copy.
If using the online portal, screenshot the confirmation page or confirmation email showing the request was submitted. Write down the reference number and the date shown on screen.
If cancelling by post, use registered mail or a courier service that provides a tracking number. Yafee recommends this only as a last resort, as it takes 7-14 days for postal delivery and adds delays.
Step 4: confirm cancellation in writing within 5 days
Horizon should respond within 5 business days with a confirmation email stating your cancellation effective date and final billing date. If you do not receive confirmation within this timeframe, send a follow-up email with the subject line "Follow-up: Cancellation confirmation request-[Your name]." Reference your original cancellation request date and ask for written acknowledgment.
If Horizon does not respond after two follow-up attempts over 10 days, escalate immediately to the DTI (see below).
Step 5: monitor your bank account for final charges
After your stated cancellation date, check your bank statement or card transactions weekly for 30 days. You should see no further Horizon charges. If a charge appears after your cancellation date, contact your bank immediately and request a chargeback or transaction reversal. Provide your bank with your cancellation confirmation email as evidence.
Refunds and final billing
Your refund entitlement depends on your cancellation timing and whether you are mid-billing cycle.
When you are entitled to a refund
Under Philippine consumer law, you are entitled to a refund for any charges applied after your cancellation effective date. If you cancelled on the 15th and Horizon's next billing date is the 20th, that final charge should not be applied. If it is, you can dispute it via your bank. You are not entitled to a refund for membership fees already consumed-that is the cost of using the facility for the period you paid for. However, if you cancel within 14 days of signup (a "cooling-off period" under Philippine law for distance contracts), you may be entitled to a full refund, though Horizon may deduct a reasonable administration fee (typically not more than 10 percent).
Requesting a refund for erroneous charges
If Horizon charges you after cancellation, contact customer service via email first. State that you cancelled on [date], provide your confirmation reference, and request immediate reversal of the post-cancellation charge. Request a refund within 14 days.
If Horizon refuses or does not respond within 10 business days, contact your bank and initiate a chargeback. Most Philippine banks reverse unauthorised charges within 30-60 days. Provide your bank with your cancellation confirmation email and the statement showing the disputed charge.
Timeline for refund processing
If Horizon approves a refund, expect 5-10 business days for the funds to reach your bank account. International transfers may take up to 15 business days depending on your bank and the payment method.
Common mistakes that delay cancellation
Thousands of members cancel successfully every month-these mistakes are avoidable if you follow the steps above.
Mistake 1: cancelling through social media or live chat only
Horizon's Facebook page or live chat support staff may acknowledge your cancellation request, but these channels leave no documented record. Always request written confirmation via email. If support says "Your request has been noted," reply immediately: "Please send me a confirmation email to [your email address] stating my cancellation is effective [date]."
Mistake 2: not providing your membership number
Horizon processes cancellations by membership ID. If you submit a cancellation request without your membership number (found on your billing statement or account dashboard), Horizon may claim they cannot locate your account and delay processing. Always include your full name, membership number, and date of birth.
Mistake 3: cancelling on the billing date
If Horizon bills on the 20th and you cancel on the 20th after the charge posts, you have already paid for that month. Cancellation effective immediately does not reverse the charge already processed. Instead, cancel with an effective date of the next billing cycle (e.g., cancel on the 20th, effective 21st). This prevents a disputed charge.
Mistake 4: assuming email silence means cancellation
If you email Horizon and do not receive a response within 5 business days, do not assume your request was processed. Follow up with a second email and request explicit confirmation. If still no response after 10 days, escalate to the DTI (process outlined below).
Mistake 5: continuing to use the facility after cancellation
After your cancellation effective date, you may lose access to Horizon facilities immediately (especially if you paid in advance). Do not assume you can use the gym until the end of the month. Check your account portal or call customer service to confirm your access end date before your last workout.
After your cancellation is confirmed
Once Horizon confirms your cancellation in writing, your responsibility shifts to monitoring and follow-up.
Verify charges have stopped
Check your bank or card account every 7-14 days for 60 days after cancellation. Most charges stop immediately, but some payment systems batch process cancellations and charges may appear with a 1-2 week delay. If you see a post-cancellation charge, contact your bank right away. Yafee recommends setting a calendar reminder to check your transactions weekly for the first month after cancellation.
Keep your cancellation confirmation email permanently
Archive the confirmation email from Horizon in a dedicated folder or take a PDF screenshot. If a dispute arises months later (e.g., a delayed charge appearing), you will have instant proof of when you cancelled and when Horizon acknowledged it.
Escalate to the DTI if charges continue
If Horizon continues to charge you 30 days after your cancellation effective date despite confirmation, file a formal complaint with the Department of Trade and Industry (DTI). Visit the DTI website (www.dti.gov.ph) or visit your nearest DTI Regional Office. Provide your cancellation confirmation, all post-cancellation charges, and bank statements. The DTI will investigate and compel Horizon to refund all erroneous charges plus interest. This process typically takes 30-90 days but has a very high success rate for documented cases.
Comparison: cancel vs. pause or reduce membership
Before finalising cancellation, consider whether pausing or downgrading might better suit your situation.
| Option | Cost | Best for | Process |
|---|---|---|---|
| Cancel completely | ₱0 (after notice period) | No longer want access | Follow steps above |
| Pause (freeze) membership | ₱0-500/month | Temporary absence (travel, injury) | Email support, request freeze for 1-3 months |
| Downgrade plan | ₱1,500-2,000/month | Reduce costs but keep access | Log into account, select lower tier plan |
If you plan to return to Horizon within 3-6 months, a freeze is faster than full cancellation and reactivation. If you simply cannot afford the current plan, downgrading to the Student or Off-peak tier may be cheaper than paying international fees on a full membership elsewhere.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is legally bulletproof and fully processed.
| Task | Status | Notes |
|---|---|---|
| Verify your membership number and plan name | [ ] Done | Check bank statement or account portal |
| Send cancellation request via email or online portal | [ ] Done | Keep proof: screenshot or sent email |
| Receive written confirmation from Horizon within 5 days | [ ] Done | Save email with effective cancellation date |
| Monitor bank account for post-cancellation charges | [ ] Done (30 days) | Weekly checks for 30-60 days |
| Dispute any erroneous charges with your bank | [ ] Done (if needed) | Provide cancellation confirmation as evidence |
| File DTI complaint if charges continue beyond notice period | [ ] Done (if needed) | Reference DTI complaint number for future disputes |
Why choose yafee for subscription cancellation guidance
Yafee specialises in helping consumers navigate cancellation of subscriptions and recurring charges, especially international services like Horizon Leisure Centre. Yafee's contract law specialists understand Philippine consumer law (specifically the Consumer Act of the Philippines) and can guide you through every step, from initial contact to DTI escalation if necessary.
Unlike generic cancellation services, Yafee grounds every recommendation in legal framework and cites the specific consumer protections available to you. Yafee has helped thousands of consumers cancel fitness memberships, streaming services, software subscriptions, and other recurring charges without losing money to erroneous post-cancellation billing.
Visit Yafee (yafee.com) to access free cancellation templates, track your cancellation status, and escalate disputes to relevant consumer authorities if Horizon does not honour your request.
How to escalate if Horizon refuses to cancel
If Horizon ignores your cancellation request or claims they never received it, you have formal legal remedies under Philippine consumer protection law.
Step 1: send a formal demand letter
If Horizon does not respond within 10 business days of your cancellation request, send a registered letter (using LBC or similar) stating: "This is formal notice that you have 7 days to confirm cancellation of my membership, effective [date], or I will file a complaint with the Department of Trade and Industry." Include copies of your original cancellation request and any follow-up emails.
Step 2: file a complaint with the department of trade and industry
If Horizon still does not respond, file a formal complaint with the DTI Consumer Complaint Division. You can do this online at www.dti.gov.ph or in person at your nearest DTI Regional Office (most cities have one). Provide:
- Copies of your cancellation request(s) and confirmation emails
- All bank statements showing charges after your cancellation date
- Proof of your attempts to contact Horizon (sent emails, screenshots)
- Your demand letter if you sent one
- Any correspondence from Horizon refusing or delaying cancellation
The DTI investigates free of charge and has authority to compel Horizon to cancel your membership and refund all erroneous charges. The investigation typically concludes within 30-90 days.
Step 3: dispute charges with your bank (chargeback)
Simultaneously, contact your bank or card issuer and request a chargeback for any charges applied after your stated cancellation date. Provide the cancellation confirmation email and explain that you cancelled but were charged anyway. Your bank will reverse the charge within 30-60 days in most cases. This does not interfere with your DTI complaint; both processes can run in parallel.
Horizon Leisure Centre cancellation address
If you must cancel by post (your last resort), send your formal cancellation request via registered mail to:
Horizon Leisure Centre
Membership Department
[Postal address as per membership terms]
United Kingdom
Include your membership number, full name, and date of birth on the envelope and in the letter. Use registered mail with tracking so you can prove delivery. Allow 10-14 days for postal delivery plus 5 business days for processing.
Email or online cancellation is always faster and produces instant documentation. Use postal cancellation only if Horizon explicitly states this is the sole cancellation method and email/phone channels have failed repeatedly.
Final summary and next steps
Cancelling Horizon Leisure Centre is your legal right under the Consumer Act of the Philippines, and the process is straightforward if you follow documented steps and keep proof of every interaction. The key points are:
- Use email or the online member portal-not social media or live chat alone
- Include your membership number, full name, and date of birth
- Request written confirmation within 5 business days
- Monitor your bank account for post-cancellation charges for 60 days
- Escalate to the DTI if Horizon continues charging you after cancellation
- Keep all cancellation confirmations permanently as evidence
If Horizon disputes your cancellation or refuses to process it, you have the support of Philippine consumer law and the DTI backing your position. Yafee has helped thousands of consumers navigate exactly this scenario, and you are not alone in cancelling an international fitness subscription. Visit Yafee at yafee.com for free cancellation letter templates, step-by-step guidance specific to your situation, and escalation support if you need to file a formal complaint.