How to cancel Found weight loss and stop recurring charges in the philippines

What Found is and why filipinos are canceling

Found is a subscription-based weight loss program that combines a mobile app, personalized coaching, and structured health guidance to help you lose weight. You pay a monthly or annual fee in US dollars for access to coaching sessions, meal plans, medication guidance (including GLP-1 drugs), and progress tracking tools. Like most subscription services, Found renews automatically each billing cycle unless you actively cancel-and that is where most Philippine users run into difficulty.

The service operates on US-based servers, which means support responses often lag for Filipino members by 12 to 48 hours. Furthermore, billing dates slip past you if you do not monitor your calendar closely, and refunds after a charge has posted are difficult to secure. The good news: cancellation is straightforward and legal, and Yafee is here to walk you through every step with precision.

Main features of found's paid plans

Found offers two primary subscription tiers: Found Plus and Found Pro. Both include access to the mobile app, personalized coaching from certified weight loss professionals, medication guidance (including semaglutide and other GLP-1 medications), meal plans tailored to your preferences, and progress tracking. The difference lies in coaching frequency and support response speed.

Most subscribers choose Found because they value ongoing expert support rather than a one-time program. You are not buying a fitness tracker; you are buying accountability, personalized adjustments, and continuous access to healthcare professionals. That ongoing nature is exactly why cancellation timing matters-you want to stop paying before your next renewal hits your card.

How Found pricing works for philippine users

Found prices its plans in US dollars (USD). Your bank converts the charge to Philippine pesos (PHP) at your card's foreign exchange rate. Here is what you need to know about current costs:

Peso amounts are approximate and fluctuate daily with exchange rates. Your actual charge depends on your payment method and your bank's conversion rate on your billing date. When you cancel, focus on timing: if your renewal date is in 5 days, cancel now to avoid the next charge entirely.

Your consumer rights when canceling Found in the philippines

Protection under the consumer act of the philippines

Your right to cancel Found is protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to fair and honest business practices, clear disclosure of subscription terms, and protection against unfair contract terms. In accordance with this law, any business offering auto-renewal subscriptions must obtain your clear, informed consent before charging you and must make cancellation as easy as signing up.

If Found refuses to cancel your subscription or continues charging you after you have requested cancellation, you have legal grounds to escalate your complaint. The Department of Trade and Industry (DTI) and the National Telecommunications Commission (NTC) are your enforcement bodies for consumer disputes in the Philippines.

Your legal position

You have the right to:

• Cancel your subscription at any time without penalty or justification required
• Receive written confirmation of your cancellation within 5 business days
• Request a refund if you are charged after submitting a valid cancellation request
• File a complaint with the DTI if Found fails to honor your cancellation or continues billing you
• Dispute any unauthorized charges with your bank or credit card issuer

Consequently, you are not trapped by Found's terms. Your cancellation request, submitted to their official email, creates a binding obligation for them to stop charging you. Yafee advises you to keep proof of your cancellation request and all related emails-this evidence will be critical if you need to file a dispute with your payment provider or the DTI.

When you should cancel Found

Signs that cancellation makes sense

You should cancel Found if any of these circumstances apply to your situation:

• You have reached your weight loss goal and no longer need ongoing coaching
• The monthly cost (₱1,960 to ₱4,480) no longer fits your budget
• You have not logged into the app or attended a coaching session in 30 days or more
• You are dissatisfied with the coaching quality or lack of progress over 3 months
• You prefer a different weight loss program that better matches your preferences or schedule
• You are charged despite a previous cancellation request
• You want to try a lower-cost alternative subscription service

Reasons to keep your subscription

Conversely, you should keep Found active if you are seeing measurable progress (weight loss, improved metrics, behavioral changes) and you engage regularly with the coaching sessions. If you value accountability and personalized medication guidance for weight management, the coaching frequency in Found Pro justifies the ongoing cost for many users. Yafee recognizes that Found's medication guidance-especially for GLP-1 drugs-requires continuous professional oversight, so cancellation may not suit you if that is your primary reason for joining.

How to cancel Found

Method 1: cancel via email (recommended)

Email is the most reliable way to cancel Found because you receive written confirmation that creates a paper trail. This method is especially important for Philippine users dealing with time-zone delays and potential billing disputes.

1. Open your email client and compose a new message to [email protected]
   • Use the subject line: "Subscription Cancellation Request - [Your Full Name]"
   • Include your full name, email address, and the phone number linked to your Found account
   • State clearly: "I request immediate cancellation of my Found subscription effective today."
   • Specify your renewal date (check your last billing email or app settings)
   • Ask for written confirmation of cancellation within 5 business days
2. Send the email and take a screenshot of the confirmation page with the time stamp
   • Do not rely on automatic read receipts; assume delivery takes 1 to 2 hours
3. Wait for a response within 5 business days (allow up to 7 days for international processing)
   • If you do not receive a response, forward your original email again with "URGENT: Follow-up Cancellation Request" in the subject line
4. Once you receive cancellation confirmation, check your account login to verify the subscription status shows "Canceled" or "Inactive"
5. Monitor your payment method (credit card or bank account) for the next 30 days to ensure no additional charges appear
   • If a charge posts after your cancellation email, immediately contact your bank to dispute it and forward Found's cancellation confirmation as proof

Method 2: cancel through the Found app (secondary option)

If email delays concern you, you can also attempt cancellation through the Found mobile app. This method is faster but may not create an audit trail as clear as email.

1. Open the Found app on your phone and log in with your credentials
2. Tap on your profile icon (usually in the bottom-right corner)
3. Select "Account Settings" or "Subscription" from the menu
4. Locate "Manage Subscription" or "Billing" and tap it
5. Look for "Cancel Subscription" or "End Membership" and select it
   • The app may display a retention offer (discount, pause option) to discourage cancellation-decline these and proceed
6. Confirm the cancellation when prompted and take a screenshot of the confirmation screen
7. Immediately send an email to [email protected] with the subject "App Cancellation Confirmation - Backup Request" and attach your screenshot
   • This creates a paper trail in case the app-side cancellation does not process correctly

Method 3: contact Found via privacy concerns escalation

If email to [email protected] bounces or receives no response within 7 days, you have a secondary contact for privacy and data protection issues:

1. Email [email protected] with the subject "Urgent: Subscription Cancellation and Account Deletion Request"
2. In the body, state that you requested cancellation via [email protected] on [date] and have received no confirmation
3. Request that your subscription be canceled immediately and that your personal data be deleted in accordance with the Data Privacy Act of 2012 (RA 10173)
4. Include your full name, account email, phone number, and the date of your previous cancellation request
5. Wait 5 business days for a response; this email escalates your case internally

Timeline and what to expect after cancellation

Immediate steps (day 1 to 3)

Immediately after you submit your cancellation request, Found's support team logs your request into their system. You typically receive an automated acknowledgment email within 24 hours (often sooner). This acknowledgment is not final confirmation; it is simply proof that your email reached them. Consequently, do not assume you are canceled until you receive explicit written confirmation that your subscription is "Canceled" or "Inactive."

Processing period (day 4 to 7)

Found usually confirms cancellation within 5 to 7 business days. During this period, they verify your account, confirm your subscription status, and mark your profile for cancellation. Your access to the app and coaching sessions may continue until your renewal date passes, or they may revoke access immediately-either approach is acceptable under the Consumer Act of the Philippines.

After your cancellation is confirmed (day 8 onward)

Once cancellation is confirmed, no new charge will post to your payment method. Nevertheless, if your next renewal date has not yet arrived, you may retain app access through that date at no additional cost. After your renewal date passes, your account becomes inactive and you lose access to coaching, the app, meal plans, and all premium features. You retain the ability to download any health records or progress reports you saved during your subscription.

Refund expectations

Found operates on a non-refundable subscription model. If you cancel mid-cycle (for example, 10 days into a 30-day billing period), you do not receive a prorated refund for unused days. This is legal under Philippine law if the terms were clearly disclosed at purchase. However, if you were charged after submitting a valid cancellation request, you have the right to dispute that charge and request a refund from your bank.

Refund options if Found charged you incorrectly

Step 1: request a refund directly from Found

If Found charged you after your cancellation request or without your consent, contact them first:

1. Email [email protected] with the subject "Refund Request - Unauthorized Charge on [date]"
2. Include your transaction details: the charge date, the amount in USD and PHP, and the last four digits of your payment method
3. Attach a copy of your cancellation request email and the charge confirmation from your bank
4. Request a full refund and provide the refund method (original payment method preferred)
5. Allow 10 business days for Found to process your refund request

Step 2: dispute the charge with your bank or credit card issuer

If Found does not refund you within 10 business days, escalate to your payment provider:

1. Contact your bank or credit card issuer (BDO, BPI, Metrobank, GCash, PayMaya, etc.) via their customer service line or mobile app
2. Request a chargeback or dispute for the Found charge
   • Explain that you canceled your subscription and were charged after your cancellation request
   • Provide the cancellation email and the charge confirmation
3. Your bank will investigate and typically reverse the charge within 7 to 14 business days
   • During this period, Found may contact you to dispute the chargeback-provide your cancellation email as evidence
4. Once the chargeback is approved, the funds return to your account

Step 3: file a complaint with the department of trade and industry (DTI)

If your bank denies the chargeback or if multiple charges posted after cancellation, file a formal complaint with the DTI:

1. Visit the DTI website (www.dti.gov.ph) or your local DTI regional office
2. Submit a consumer complaint form with the following details:
   • Found's details (name, business address, email addresses used)
   • Dates of your subscription, cancellation request, and unauthorized charges
   • Amount in PHP and USD
   • Screenshots of your cancellation email and charge confirmations
   • A copy of your bank's chargeback decision (if applicable)
3. The DTI investigates Found's business practices and mediates a resolution
   • This process typically takes 30 to 90 days
   • Found is required to respond to the DTI's inquiry
4. If Found fails to comply with the DTI's findings, you can escalate to the National Telecommunications Commission (NTC) or pursue legal action through the courts

Common mistakes to avoid when canceling Found

Cancellation is straightforward, but small errors can delay your request or leave you vulnerable to continued charges. Here is how to protect yourself and get it right the first time.

Mistake 1: canceling only through the app without email backup

The Found app may process your cancellation request, but it does not always create a system record that Found's billing team can access. If a charge posts after app cancellation, you have weak proof that you requested it. Always send a confirmation email to [email protected] after app cancellation, or skip the app and use email as your primary method. Yafee recommends email as your primary cancellation method because it creates an unambiguous legal record.

Mistake 2: not checking your renewal date before canceling

If you cancel 2 days before your renewal date, you avoid the charge. If you cancel 2 days after your renewal date, you have already been charged for the next cycle and will need to request a refund. Log into Found, check your account settings for "Next Billing Date," and time your cancellation to occur before that date. If you have already been charged, do not delay-submit your cancellation email immediately and request a refund in the same message.

Mistake 3: expecting an immediate reply

Found operates on US time, and responses from [email protected] often take 24 to 48 hours (or longer on weekends or US holidays). Do not assume your email was ignored if you do not hear back within 12 hours. Set a calendar reminder to follow up 3 business days after your initial email if you have not received confirmation. Conversely, do not cancel your payment method or dispute the charge until 7 days have passed-this can conflict with Found's cancellation process and create disputes.

Mistake 4: deleting your cancellation email

Your cancellation email and Found's response are your proof in a dispute. Save both emails in a dedicated folder, take screenshots with time stamps, and do not delete them for at least 6 months after cancellation. If a charge appears 2 months after you canceled, this email chain is your evidence for a chargeback dispute.

Mistake 5: canceling without a plan for alternative weight loss support

If you are canceling because you want to lose weight but Found is not working for you, have a backup plan before you cancel. Research alternative programs (GymOnline, Fittr, local clinics offering weight loss support, or your own fitness regimen) so you do not lose momentum. Nevertheless, canceling a service that is not delivering results is always the right choice-your money is better spent on something that works for you.

What happens after Found cancellation is complete

Your account and data after cancellation

Once your Found subscription is canceled and your renewal date passes, your account transitions to an inactive state. You lose access to the mobile app (you cannot log in), coaching sessions end, meal plans are no longer available, and medication guidance stops. However, Found typically retains your health data, progress records, and personal information according to their data retention policy (usually 1 to 3 years) unless you request deletion.

How to request data deletion

If you want Found to delete your personal data entirely-including health records, payment history, and profile information-send a separate email to [email protected] with the subject "Data Deletion Request Under the Data Privacy Act of 2012." In the body, include your full name, account email, and the date your subscription was canceled. Found must respond to data deletion requests within 30 days under the Data Privacy Act of 2012 (RA 10173). Consequently, you can delete your presence from Found's systems completely if you choose.

Monitoring for unauthorized charges

Even after cancellation, monitor your credit card or bank account for 60 days (two full billing cycles) to ensure Found does not attempt another charge. If an unauthorized charge appears more than 30 days after your cancellation confirmation, contact your bank immediately and provide your cancellation email as proof. This charge would be a violation of the Consumer Act of the Philippines, and you have grounds to dispute it and file a DTI complaint.

Should you cancel or keep Found? a quick comparison

Final steps: checklist and contact information

Cancellation checklist

Use this checklist to ensure you complete every step and protect yourself legally:

• Before you cancel: Log into Found and note your next renewal date and plan type (Plus or Pro)
• Send cancellation email: Email [email protected] with clear cancellation request; take a screenshot of the sent email with time stamp
• Wait for confirmation: Allow 5 business days for Found to respond; check your spam folder if you have not heard back
• Backup with app cancellation: Log into the Found app and cancel through account settings; take a screenshot of confirmation
• Save all documentation: Keep cancellation email, Found's response, app screenshots, and bank statements together in a folder
• Monitor your payment method: Check your card or bank account for 60 days to ensure no new charges appear
• Request data deletion (optional): If desired, email [email protected] to request full data deletion under RA 10173
• File DTI complaint (if needed): If unauthorized charges appear after cancellation, file a DTI complaint within 30 days

Key contact information

Found support and cancellation: [email protected]

Found privacy and data deletion: [email protected]

Department of Trade and Industry (DTI) complaint: Visit www.dti.gov.ph or contact your local DTI regional office for consumer complaint filing

National Telecommunications Commission (NTC): For escalated disputes involving digital service providers; contact via www.ntc.gov.ph

Summary

Canceling Found is your right under the Consumer Act of the Philippines, and the process is straightforward when you follow these steps. The key is timing your cancellation before your renewal date, using email as your primary method, and keeping documentation of every communication. Yafee has helped thousands of consumers cancel subscriptions successfully by following this exact framework-email cancellation, confirmation backup, and monitoring for unauthorized charges.

If you encounter delays from Found or face unauthorized charges after cancellation, you have legal recourse through your bank's chargeback process and the DTI's consumer complaint mechanism. Do not hesitate to escalate if Found refuses to honor your cancellation or continues billing you. Your cancellation email is a legally binding request, and Yafee strongly advises you to treat it as such by preserving all evidence.

Whether you are canceling because you have reached your weight loss goal, found a better program, or simply need to reduce expenses, your decision is valid and protected by law. Yafee's platform and framework equip you to execute this cancellation with confidence and legal backing. Take action today: draft your cancellation email, send it to [email protected], and take control of your subscription costs.