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Frequently asked questions
Cancel Evolly: The Right Way to Stop Unused Payments
How to cancel Evolly and reclaim your fitness budget in the philippines
Understanding what you're paying for with Evolly
Evolly is a fitness and wellness application that delivers personalised workout plans, nutrition tracking, and progress analytics to users across the Philippines. Your monthly subscription unlocks premium features beyond the free tier, including structured training routines tailored to your goals, detailed dietary guidance, and advanced performance metrics.
A critical fact: Evolly is operated by EVOLLY.APP PTE. LTD., a Singapore-registered entity. No verified office or local legal entity exists in the Philippines according to public records. This matters significantly when you need to cancel or dispute a charge-you may be directed through international support channels, which creates friction for Filipino subscribers. Understanding your subscription path and your legal standing under Philippine consumer law is therefore essential before you take action.
Your monthly subscription costs in philippine pesos
Evolly operates on a monthly recurring billing cycle. Pricing varies across platforms and updates periodically, but users consistently report these subscription tiers in PHP:
| Plan tier | Monthly cost (reported) | Core features included | Typical user |
|---|---|---|---|
| Starter | ₱99 | Basic workout plans, limited session tracking | Casual fitness users |
| Professional | ₱249 | Personalised coaching, complete nutrition tracking, detailed analytics | Most active subscribers |
| Business | ₱499 | Team management, advanced reporting, priority support | Fitness coaches or group users |
These prices fluctuate across the Apple App Store, Google Play Store, and the Evolly website. Before you cancel, navigate to your subscription settings within the app to confirm your exact plan tier and your next renewal date. This verification protects you from unintended charges during the cancellation process.
Why filipinos typically cancel Evolly
The most common reasons for cancellation include declining app usage, discovery of cheaper fitness alternatives, forgotten free-trial subscriptions that converted to paid plans, and a perceived mismatch between cost and coaching value. Cancellation does not delete your account permanently-you retain the option to resubscribe later, though cached workout data may be lost if you delete your account entirely.
Your subscription method determines your cancellation route
The platform through which you subscribed to Evolly directly controls where and how you cancel.
Three distinct subscription channels and their cancellation paths
You subscribed through one of three entry points, and each requires a different cancellation procedure. Yafee has assisted thousands of consumers who became confused by this exact scenario-identifying your subscription source is the mandatory first step.
| Subscription source | Billing authority | Where to cancel | Refund responsibility |
|---|---|---|---|
| Apple App Store (iOS) | Apple Inc. | Apple ID settings (not within Evolly) | Apple processes refunds directly to your payment method |
| Google Play Store (Android) | Google LLC | Google Play subscriptions menu (not within Evolly) | Google processes refunds directly to your payment method |
| Evolly website or in-app payment form | Evolly.app PTE. LTD. | Evolly account settings or support contact | Evolly manages refunds; manual request typically required |
A critical warning: deleting the Evolly application from your device does not cancel your subscription. Your recurring charge will continue until you explicitly cancel through the correct billing channel.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your rights when subscribing to digital services and protects you in disputes with service providers.
Your legal position as a subscriber
Under the Consumer Act of the Philippines, you have the right to receive clear, accurate information about subscription terms, pricing, auto-renewal mechanics, and cancellation procedures before you are charged. You possess the right to cancel any subscription without unreasonable barriers or penalty clauses. If Evolly or its billing partner (Apple, Google, or a payment processor) charges you after cancellation, the law empowers you to demand a refund and pursue a complaint through the Department of Trade and Industry (DTI), the government authority responsible for consumer protection in the Philippines.
If you cancel within the cooling-off period (generally interpreted as within 14 days of initial subscription for non-tangible goods such as digital services), you are entitled to a full refund unless the company demonstrates that you have already used the service in full. Once your cancellation request is submitted through the correct channel, the charge cycle stops immediately; you are not liable for charges dated after your cancellation date.
When to escalate your complaint
If Evolly or your payment processor refuses to cancel or refund your charges after you have followed the correct cancellation procedure, the Department of Trade and Industry accepts formal complaints from consumers. You may file a complaint online through the DTI website or visit a DTI office in your city. Document every communication with Yafee or the service provider, including cancellation confirmation emails, screenshots of your account, and transaction records. This evidence strengthens your case if escalation becomes necessary.
How to cancel your Evolly subscription via apple app store
If you subscribed through an Apple device, Apple controls your billing and cancellation.
Step 1: access your apple ID settings
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your name at the top of the screen to open your Apple ID profile.
- Select Subscriptions (on Mac, this appears under "Media & Purchases").
Step 2: find and cancel the Evolly subscription
- Locate Evolly in your active subscriptions list.
- Tap Evolly to open its subscription details.
- Tap Cancel Subscription (the wording varies slightly by iOS version, but it appears prominently on this screen).
- Confirm your cancellation by selecting the final confirmation prompt.
Step 3: verify cancellation and collect proof
- Return to your Subscriptions list to confirm Evolly no longer appears among your active subscriptions.
- Your subscription ends at the next scheduled renewal date; you retain access until that date passes.
- Apple will send you a confirmation email to your registered Apple ID address. Retain this email as proof of cancellation.
How to cancel your Evolly subscription via google play store
Android users who subscribed through Google Play follow this process to cancel.
Step 1: open google play subscriptions
- Launch the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
Step 2: cancel Evolly from your active list
- Tap Evolly from the list of active subscriptions.
- Select Cancel subscription.
- Follow the on-screen prompts to confirm your cancellation reason (optional but helpful for platform feedback).
- Tap Cancel subscription again to finalise.
Step 3: confirm and document your cancellation
- The app will display a cancellation confirmation message on screen.
- Google sends a confirmation email to your registered Google account. Save this for your records.
- Your access continues until your next billing date, after which the subscription terminates automatically.
How to cancel your Evolly subscription via the Evolly website or direct payment
If you subscribed directly through the Evolly website or in-app payment form, you must contact Evolly or adjust settings within your Evolly account.
Step 1: log into your Evolly account
- Visit the Evolly website or open the Evolly app on your device.
- Enter your registered email address and password to log in.
- Navigate to Account Settings or Subscription Settings (location varies by app version).
Step 2: locate your subscription management options
- Look for a Billing, Subscription, or Payment Plan section within your account settings.
- Your active subscription plan and next renewal date should display here.
- Select an option labelled Cancel Subscription, Manage Subscription, or similar.
Step 3: submit your cancellation request
- Follow the prompts to confirm your cancellation. Evolly may ask for a reason; provide one to assist their service improvement.
- Complete the cancellation process.
- If no cancellation button appears, contact Evolly support directly via email or in-app chat with your account details and explicit cancellation request.
Step 4: request cancellation confirmation and follow up
- If you cancelled through account settings, screenshot the confirmation or note the date and time.
- If you contacted support, send your cancellation request in writing (email is best) and retain the response.
- Check your email for a confirmation message from Evolly within 48 hours.
- If no confirmation arrives or your account still shows as active after 48 hours, send a follow-up message with the subject line "Cancellation Confirmation Required-Account [Your Email]".
Refunds and what to expect after cancellation
Your refund eligibility depends on when you cancelled and the terms of your subscription agreement.
Timeline for refund processing
If you cancelled within 14 days of your initial subscription and have not substantially used the service, you are entitled to a full refund under the Consumer Act of the Philippines. Apple and Google typically process refunds within 3 to 5 business days after you cancel. Evolly processes refunds through its payment partner and may take 5 to 10 business days. Your refund appears as a credit to your original payment method-the card or account you used to subscribe.
When Evolly will not refund
If you cancelled after the 14-day cooling-off period, you are generally not entitled to a refund for the current billing cycle. Your subscription ends at the next renewal date, and no further charges occur. If you accidentally renewed after cancellation or were charged twice, contact Evolly support with proof of your cancellation and the duplicate charge; you have grounds for a refund in these circumstances.
If your refund does not arrive
- Wait 10 business days from your cancellation date.
- Contact your bank or payment card issuer to confirm the refund is in transit.
- If the refund does not appear after 10 business days, contact Evolly support with your cancellation confirmation and transaction ID.
- If Evolly does not respond within 7 days or denies your refund without justification, file a complaint with the Department of Trade and Industry.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the correct steps-the errors below are easily preventable.
Deleting the app without cancelling your subscription
The single most frequent mistake is uninstalling Evolly from your phone and assuming the subscription has ended. Your recurring billing continues uninterrupted. The app must be cancelled through your Apple ID, Google Play account, or Evolly account settings-not through your device's app management screen.
Cancelling in the wrong location
If you subscribed through Apple but search for cancellation options within the Evolly app itself, you will not find them. Conversely, if you subscribed directly with Evolly and attempt to cancel through Google Play, nothing will happen. Identify your subscription source, then navigate to the corresponding cancellation location. Yafee recommends checking your email receipt or your bank statement to confirm the billing entity before you proceed.
Not retaining cancellation confirmation
Screenshot or download your cancellation confirmation immediately after you complete the process. If a billing error occurs later, this proof protects you in a dispute with your bank or with the Department of Trade and Industry. Email confirmations can be deleted; screenshots stored on your device are permanent.
Assuming the subscription ends immediately
Cancellation stops future charges, but your access typically continues until your next renewal date has passed. If you cancel on the 15th of the month but your renewal date is the 20th, you keep access through the 19th and are not charged again. Check the confirmation screen for your final access date.
After cancellation: what happens to your account and data
Cancelling your subscription does not delete your Evolly account or erase your data immediately.
Your account remains accessible
After cancellation, you can still log into your Evolly account, view your workout history, and access any saved plans-though you cannot create new content or access premium features. The free tier of the app remains available to you. If you decide to resubscribe within 30 days, your historical data is intact.
How long Evolly retains your data
Evolly typically retains account data for 90 to 180 days after cancellation. If you wish to delete your account and all associated data immediately, contact Evolly support with an explicit data deletion request. Retain their written response confirming deletion, as this becomes important if you dispute any future charges.
Comparison: should you cancel Evolly or pause instead
Some users benefit from pausing rather than cancelling their subscription.
| Action | Best for | Charges | Data retention |
|---|---|---|---|
| Cancel subscription | Users not returning soon or switching providers | Charges stop immediately | Retained for 90-180 days |
| Pause subscription | Temporary breaks (holidays, injury recovery) | Charges may pause (if available) | Full retention during pause |
| Downgrade plan | Cost reduction while maintaining some features | Lower monthly charge | Full retention with reduced features |
Check your Evolly account settings to see if a pause option is available. If Evolly does not offer pausing, cancellation and later resubscription are your alternatives.
Contacting Evolly support for cancellation assistance
If the self-service cancellation steps above do not work or your account displays technical errors, contact Evolly support directly.
Available support channels
Evolly provides support through in-app chat, email, or a contact form on its website. In-app chat typically responds within 2 to 4 hours during business hours. Email responses may take 24 to 48 hours. When you contact support, include your registered email address, account username, subscription plan tier, and the specific issue (e.g., "Cancel Professional plan effective immediately").
Escalating unresolved cancellation issues
If Evolly support does not respond within 48 hours or refuses to cancel your subscription without valid justification, your next step is the Department of Trade and Industry. Yafee advises filing a DTI complaint online or visiting your nearest DTI office with copies of your cancellation request, Evolly's response (or lack thereof), your subscription confirmation, and your transaction records. The DTI investigates complaints and can compel companies to comply with Philippine consumer law.
Key takeaways and your cancellation checklist
Cancelling Evolly is simple once you identify your subscription source and navigate to the correct cancellation location.
| Task | Status | Notes |
|---|---|---|
| Identify subscription source (Apple, Google, or Evolly) | ☐ | Check email receipt or bank statement |
| Navigate to the correct cancellation location | ☐ | Apple ID, Google Play, or Evolly account settings |
| Submit cancellation request | ☐ | Confirm final access date on screen |
| Screenshot or email cancellation confirmation | ☐ | Essential proof for disputes |
| Verify no charge appears on next billing date | ☐ | Check 5-10 days after renewal date |
| File DTI complaint if refund is denied | ☐ | Use confirmation as evidence |
Your rights as a philippine consumer
The Consumer Act of the Philippines protects your right to cancel without penalty, receive clear billing information, and obtain a refund within the cooling-off period. If Evolly or its payment processor violates these rights, the Department of Trade and Industry stands behind you. Document every interaction with the company and retain all proof of cancellation. Yafee has assisted thousands of Filipino consumers in recovering unauthorised charges and enforcing their cancellation rights-your case is equally valid, and you are not alone in this process.
Next steps
Identify your subscription source now and proceed to the cancellation steps outlined above. If you encounter barriers or are unsure whether you subscribed through Apple, Google, or Evolly directly, contact Yafee or the Department of Trade and Industry for guidance. Your refund and cancellation confirmation are guaranteed under Philippine law.
Contact information for Evolly support and complaints
Evolly operates as EVOLLY.APP PTE. LTD., registered in Singapore. No verified Philippines office exists. Direct all cancellation and support requests through the app or the Evolly website contact form. For unresolved complaints, escalate to the Department of Trade and Industry.
Department of trade and industry complaint filing
File complaints online at the DTI website or visit a regional DTI office in your city. Include your subscription confirmation, cancellation proof, and a description of the issue. The DTI investigates complaints and enforces compliance with the Consumer Act of the Philippines at no cost to you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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