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Cancel Dancefitme: The Right Way
How to cancel Dancefitme and stop auto-renewal charges in the philippines
Understanding Dancefitme and why cancellation matters
Dancefitme is a subscription-based fitness app that delivers dance workout routines, weight loss programs, and guided exercise sessions directly to your phone or web browser. In the Philippines, the service charges ₱999.00 per month, ₱999.00 for a six-month bundle, or ₱2,290.00 per year, depending on which platform you use (App Store, Google Play, or the Dancefitme website).
The app operates on an auto-renewal model, meaning your payment card is charged automatically on your billing date unless you cancel your subscription in advance. Many users discover they have been charged multiple times because they did not realize how auto-renewal works or did not know where to find the cancellation option. Yafee has helped thousands of consumers cancel unwanted fitness subscriptions and recover unexpected charges, and this guide will show you exactly how to do the same.
How auto-renewal works on Dancefitme
When you subscribe to Dancefitme, you pay for access to premium content for a fixed billing period (one month, six months, or one year). Your subscription renews automatically on the same date each cycle unless you cancel beforehand. Crucially, cancellation stops future charges but does not end your current access immediately. If your next billing date is April 15 and you cancel on April 5, you retain Premium access until April 15, then the subscription lapses. You do not lose access mid-cycle, but you are not charged again after that date.
This distinction is vital because many users expect instant access termination when they cancel. In reality, you have already paid for the current period, and Dancefitme honors that commitment. However, the absence of a published phone line or live chat means you must initiate cancellation through email or your account settings, which can create delays or uncertainty.
Where Dancefitme is based and what that means for your rights
Dancefitme operates from Wan Chai, Hong Kong, according to public records and Trustpilot. The company does not publish a physical mailing address on its website, which matters if you need to escalate a dispute or take formal action. Support is limited to email contact at [email protected] and account management through dancefit.me. Because Dancefitme is based outside the Philippines, your consumer protection rights are governed by the Consumer Act of the Philippines (Republic Act No. 7394), which is the legal foundation for your cancellation and any refund claim.
Your consumer rights under the consumer act of the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) is your primary legal shield when canceling any subscription service, including Dancefitme.
What republic act no. 7394 guarantees you
Under the Consumer Act, you have the right to cancel subscriptions and to demand written confirmation of that cancellation. The law explicitly requires businesses to honor cancellation requests made in writing (including email) and to cease charging your card once cancellation has been processed. If Dancefitme continues to debit your account after you have canceled, that constitutes a violation of consumer protection law, and you can escalate your complaint to the Department of Trade and Industry (DTI).
The Act also mandates transparency in billing disclosures. Dancefitme must clearly present the subscription amount, billing frequency, and auto-renewal terms before you confirm your purchase. Many fitness apps bury these details in lengthy terms and conditions, which Yafee recommends you photograph or screenshot before subscribing. This creates a record of what was disclosed to you and protects you if there is later a dispute over what you agreed to.
Your legal position on refunds
Your legal position: Dancefitme does not publish a refund policy on its website, which is itself a compliance gap under the Consumer Act. However, your refund eligibility depends on where you subscribed. If you purchased through the Apple App Store, you have 14 days to request a refund if the app is defective or not as described. If you subscribed via Google Play, you have 48 hours to request a refund. Direct website subscriptions have no standard refund window unless Dancefitme voluntarily offers one.
The phrase "not as described" is your legal lever. If Dancefitme promised specific workout types, music libraries, or features and failed to deliver them, you have grounds for a refund. Yafee advises keeping your original signup email and any marketing materials that describe what you were promised. If you believe you have been charged fraudulently or the service is genuinely defective, you can file a complaint with the DTI Consumer Complaint and Mediation Center (CCMC).
Methods to cancel Dancefitme
Dancefitme offers three cancellation routes, depending on where you subscribed and how you prefer to proceed.
Cancel through the Dancefitme website or app
The fastest and most direct method is to cancel through your account settings on the Dancefitme website or mobile app. This route does not require email correspondence and typically processes within 24 hours.
Cancel through apple app store (iOS)
If you subscribed to Dancefitme via the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID settings, not through the Dancefitme app itself. Apple manages the subscription on Apple's servers, and only Apple can process the cancellation.
Cancel through google play (Android)
If you subscribed via Google Play on an Android device, you must cancel through your Google Play account settings. Similar to Apple, Google manages the subscription and must process the cancellation.
Step-by-step cancellation procedure
Follow the procedure that matches where you subscribed. Each method is straightforward, but you must complete every step to ensure your cancellation is recognized.
Cancelling via the Dancefitme website or app
- Open the Dancefitme website (dancefit.me) or launch the Dancefitme mobile app on your device.
- If you use the website, log in with your email address and password.
- If you use the app, ensure you are logged in with the same email associated with your subscription.
- Navigate to your account settings or profile section.
- This is typically found in the menu (three horizontal lines) or at the bottom of the app screen.
- Look for a section labeled "Account," "Settings," or "Subscription."
- Select "Manage Subscription" or "Billing" (exact wording varies by app version).
- You should see your current subscription status, the next billing date, and cancellation option.
- Tap or click "Cancel Subscription."
- Dancefitme may ask you to confirm the cancellation or select a reason.
- Complete any confirmation prompts that appear.
- Take a screenshot of the cancellation confirmation page.
- This confirms the cancellation date and protects you if Dancefitme disputes the cancellation later.
- Check your email for a cancellation confirmation message from Dancefitme within 24 hours.
- If you do not receive an email confirmation within one business day, email [email protected] with your screenshot and request a written confirmation of your cancellation.
Cancelling via apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Do not open the Dancefitme app.
- Tap your Apple ID banner at the top of the Settings screen.
- This shows your name and Apple ID email.
- Select "Subscriptions" from the menu.
- You will see all active subscriptions tied to your Apple ID.
- Find and tap "Dancefitme" in the subscriptions list.
- Scroll if necessary to locate it.
- Tap "Cancel Subscription" or "Edit Subscription."
- A confirmation screen will appear asking why you are canceling.
- Confirm the cancellation by tapping the red "Confirm Cancel" or similar button.
- Apple will display your cancellation date and the date your access ends.
- Screenshot the confirmation screen for your records.
- Apple will also email you a receipt confirming the cancellation.
Cancelling via google play (Android)
- Open the Google Play Store app on your Android device.
- This is not the Dancefitme app.
- Tap the profile icon in the top right corner of the Google Play screen.
- This opens your Google Play account menu.
- Select "Payments and subscriptions" or "Manage subscriptions."
- You will see all active subscriptions on your Google Play account.
- Tap "Dancefitme" from the subscriptions list.
- The app subscription page will open.
- Tap "Cancel subscription" and confirm your selection.
- Google Play will show your cancellation date and when your access ends.
- Take a screenshot of the cancellation confirmation.
- Google will send you a confirmation email to your Google account email address.
Cancelling by email (backup method)
If you cannot access the app or website to cancel, or if you need a formal cancellation record, send an email to [email protected]. In your email, include your full name, the email address associated with your Dancefitme account, your subscription plan (monthly, six-month, or annual), and the date you wish to cancel. Request written confirmation of your cancellation in the reply. Yafee recommends using registered or tracked email if possible, and saving the email receipt with a timestamp. Allow up to five business days for a response from Dancefitme support.
Pricing and subscription tiers
Understanding Dancefitme's pricing structure helps you assess whether the cost justifies continuing your subscription or canceling to avoid future charges.
| Subscription plan | Price (PHP) | Billing cycle | Cost per month |
|---|---|---|---|
| Monthly | ₱999.00 | Every month | ₱999.00 |
| Six-month bundle | ₱999.00 | Every six months | ₱166.50 |
| Annual plan | ₱2,290.00 | Every 12 months | ₱190.83 |
The annual plan offers the best value if you commit to the service long-term. However, if you cancel an annual subscription midway through the year, Dancefitme does not offer pro-rata refunds on the remaining unused portion unless you fall within the 14-day (Apple) or 48-hour (Google Play) refund windows. This is why early cancellation decisions are important.
What to expect after cancellation
Cancellation takes effect on a specific date, and understanding the timeline prevents surprises.
Timeline after you cancel
Once you cancel through the app, website, or Apple/Google, your subscription stops renewing at the end of your current billing period. You retain access to Dancefitme Premium content until that final billing date. After the last day of your current cycle, your account reverts to free access only (if available), and your payment card will no longer be charged.
For example, if your next billing date is May 20 and you cancel on May 5, you keep full Premium access until May 19. On May 20, your subscription expires. You will not be charged on May 20 or any date thereafter.
Checking your cancellation status
Return to your account settings 24 to 48 hours after cancellation and verify that your subscription status shows "Cancelled" or "Inactive." If it still shows "Active" or displays a future renewal date, contact Dancefitme support immediately at [email protected] with your cancellation screenshot and demand written confirmation that the cancellation was processed. Yafee recommends this verification step because it prevents accidental double-charging.
Monitor your card statements
Check your credit card or bank statement for the billing cycle after your cancellation date. If Dancefitme charges you after you have canceled, you have evidence of a billing error. Report the unauthorized charge to your bank or credit card issuer and file a formal complaint with the DTI Consumer Complaint and Mediation Center using your cancellation confirmation as proof that you took action to prevent the charge.
Requesting a refund from Dancefitme
Refund eligibility is stricter than cancellation, but you have options under the Consumer Act and app store policies.
Refund eligibility by platform
Apple App Store users have 14 days from the date of purchase to request a refund if the app is defective or does not match its description. Google Play users have 48 hours. If you subscribed directly through dancefit.me, Dancefitme's own refund policy applies, and because the company does not publish one, you must request a refund via email to [email protected] and reference the Consumer Act of the Philippines.
To qualify for a refund, you must demonstrate that Dancefitme is "not as described." This means the app promised specific features (e.g., "unlimited classes," "live coaching," "personalized meal plans") and failed to deliver. Generic claims ("the app is not good") do not qualify. You need evidence: screenshots of marketing claims, your original purchase email, and documentation of the missing feature.
How to request a refund
If you subscribed through Apple, open the App Store, tap your profile, go to "Purchase History," find Dancefitme, and select "Report a Problem." Explain that the app is not as described and include specific missing features. Apple reviews your claim and typically responds within 48 hours.
If you subscribed through Google Play, open the Google Play Store, go to "Manage subscriptions," select Dancefitme, and tap "Google Play Help." Choose "Refunds, returns, or cancellations" and explain the issue. Google processes refund requests within five business days.
If you subscribed directly, email [email protected] with your order receipt, screenshots of what was promised, and your cancellation confirmation. Reference the Consumer Act of the Philippines and request a refund. Allow up to 14 days for a response. If Dancefitme refuses, escalate to the DTI CCMC by filing a formal consumer complaint.
Common cancellation mistakes to avoid
Cancellation is straightforward if you follow the procedure, but small errors can create charges you cannot reverse.
Deleting the app instead of canceling
Deleting the Dancefitme app from your phone does not cancel your subscription. Auto-renewal continues in the background, and you are charged on your billing date as normal. Always cancel through your account settings, the app's subscription menu, or your Apple/Google account before you delete the app. Yafee has encountered many users who thought deletion equaled cancellation and were shocked to see unexpected charges weeks later.
Not saving cancellation confirmation
Screenshotting or saving your cancellation confirmation is not optional. If Dancefitme later disputes the cancellation or continues charging you, your confirmation is your only proof that you took action. Save the screenshot, the confirmation email from Dancefitme, and any app notification showing "Subscription Cancelled." Store these in a dedicated folder on your phone or computer.
Canceling too close to the billing date
If you cancel within 24 hours of your billing date, the charge may have already been processed before the system receives and registers your cancellation. To avoid this, cancel at least three to five days before your next scheduled billing date. You can verify your next billing date in your subscription details on the app or website.
Ignoring refund deadlines
Apple allows 14 days from purchase; Google allows 48 hours. These windows are strict. If you miss the deadline, you forfeit the right to a refund on that charge. Mark your calendar when you subscribe so you know exactly when the window closes. If you discover a problem with the app within that window, request a refund immediately.
Reviewing your alternatives and payment history
Before you finalize your cancellation, consider whether Dancefitme truly does not meet your needs or whether a lower-cost plan might work.
| Fitness app | Base price (PHP) | Key feature | Cancellation ease |
|---|---|---|---|
| Dancefitme (monthly) | ₱999.00 | Dance-focused workouts | Email or app-based |
| Dancefitme (annual) | ₱2,290.00 | Dance-focused workouts | Email or app-based |
| YouTube Premium (with fitness content) | ₱149.00 | Mixed workout library | Simple app cancellation |
| Nike Training Club (free tier) | ₱0.00 | Strength and flexibility | N/A (free) |
| Zumba in the House (free tier) | ₱0.00 | Dance cardio (limited) | N/A (free) |
If cost is your primary reason for canceling, the annual plan spreads the expense to ₱190.83 per month, which may be more manageable than ₱999.00 monthly. However, if you genuinely do not use Dancefitme or prefer a different service, cancellation is the right call. Do not let sunk cost bias keep you on a subscription you do not value.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your account is secure.
- Verify the email address associated with your Dancefitme account.
- Log in and confirm your current subscription plan and next billing date.
- Choose your cancellation method (app, website, Apple, or Google).
- Complete the cancellation process and take a screenshot of the confirmation.
- Save the screenshot and any confirmation email in a secure folder.
- Wait 24 to 48 hours, then log in again to verify the subscription status shows "Cancelled."
- Monitor your credit card or bank statement for the next billing cycle to ensure no charge appears.
- If an unexpected charge occurs, report it to your bank immediately and contact Dancefitme support with your cancellation proof.
Filing a complaint if Dancefitme refuses to cancel
If Dancefitme ignores your cancellation request or continues charging you, you have a formal escalation route under Philippine law.
Department of trade and industry complaint process
The DTI Consumer Complaint and Mediation Center (CCMC) handles disputes between Filipino consumers and businesses, including foreign companies operating in or charging Philippine-based customers. To file a complaint, visit the DTI CCMC website or visit a DTI office. You will need to provide your cancellation confirmation, evidence of unauthorized charges (bank statements), your correspondence with Dancefitme, and your identification.
The DTI is free to use and investigates the complaint at no cost. Dancefitme is required by Philippine law to respond to DTI complaints. If the company fails to respond or refuses to refund unauthorized charges, the DTI can order corrective action and impose penalties under the Consumer Act.
Chargeback with your bank or credit card issuer
If you have canceled and Dancefitme continues to charge you, you can file a chargeback (also called a dispute) with your bank or credit card issuer. Contact your bank's fraud or dispute department, explain that you canceled the subscription and have proof, and request a reversal of the unauthorized charges. Most banks require you to provide your cancellation confirmation and the unauthorized charges as evidence. The bank investigates and typically rules in your favor if you can prove cancellation.
Contact information and escalation routes
Keep these details on file in case you need support after cancellation.
| Contact point | Email or address | Purpose |
|---|---|---|
| Dancefitme support | [email protected] | Cancellation confirmation, refund requests, billing disputes |
| Dancefitme website | dancefit.me | Account management, subscription settings |
| Apple App Store support | In-app "Report a Problem" or reportaproblem.apple.com | Refund requests (14-day window) |
| Google Play support | In-app "Get Help" or support.google.com/googleplay | Refund requests (48-hour window) |
| DTI Consumer Complaint and Mediation Center | dti.gov.ph or local DTI office | Formal complaint against unauthorized charges |
Dancefitme is registered as operating from Wan Chai, Hong Kong, and does not maintain a public Philippine office or mailing address. All official contact must go through [email protected] or your app account settings. If you cannot resolve the issue directly with Dancefitme, the DTI is your next formal step.
Summary and next steps
Canceling Dancefitme is straightforward if you know which method to use and what to expect. Your cancellation stops future charges but does not end your current access until your billing period ends. You have clear rights under the Consumer Act of the Philippines to demand cancellation confirmation in writing, and if Dancefitme violates those rights, the DTI offers a free complaint mechanism.
The steps are simple: log into your account (or Apple/Google settings), select "Cancel Subscription," save the confirmation, and monitor your card to ensure no further charges occur. If you discover the service is defective or not as described, you have 14 days (Apple) or 48 hours (Google Play) to request a refund.
Yafee has helped thousands of consumers navigate subscription cancellations across fitness apps, streaming services, and digital products across the Philippines and beyond. Our resources and guides ensure you understand your legal position and know exactly how to protect yourself. Visit Yafee.com for more templates, complaint letters, and consumer rights guides tailored to Philippine law. Start your cancellation today, and regain control of your subscriptions.