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Cancel Bkool: Your Complete Guide
How to cancel Bkool in the philippines: your legal rights and step-by-step guide
Why cancel Bkool now that the app has shut down
Bkool was a virtual cycling and indoor training platform that let you ride simulated routes, follow structured workouts, and train using the app or web interface. The service operated from Las Rozas, Madrid, Spain, and charged users a monthly or annual subscription fee for premium access to its simulator and training features.
Here is the critical change: as of November 30, 2025, Bkool retired its standalone app and transitioned all riding activity to ROUVY, a newer platform owned by the same parent company. If you are still paying for a Bkool subscription but no longer use the service - or want to switch to ROUVY on your own terms - canceling now stops unwanted charges and gives you control over your next move. Yafee has helped thousands of Philippine consumers understand their subscription rights and cancel services without penalty, and we are here to walk you through Bkool cancellation step by step.
How Bkool billed philippine users
Bkool charged Philippine users in euros, since it had no dedicated Philippine peso billing system. Your bank or payment provider converted the amount at their exchange rate, meaning your actual PHP cost fluctuated monthly. The company offered three main subscription tiers: a monthly plan, an annual plan, and a family plan that covered up to three household members.
New users received a 30-day free trial, which converted to a paid subscription automatically if you did not cancel at least 24 hours before the trial ended. Once you subscribed, Bkool renewed your plan on each billing anniversary unless you canceled first. There was no minimum contract length, which means you could cancel anytime without penalty - but only if you acted before the next charge date.
What happens to your access when you cancel
Canceling your Bkool subscription immediately stops all future charges. Your access to the Bkool app and web platform ends on the last day of your current billing cycle. If you paid for an annual plan, you retain access until the annual period ends, even after you cancel - but no renewal charge will be made. Any attempt by Bkool to charge you after your cancellation request is submitted breaches the Consumer Act of the Philippines (Republic Act No. 7394), and you have the right to dispute that charge with your bank or payment provider.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a service subscription.
What the consumer act guarantees you
Under the Consumer Act, you have the right to cancel any subscription service without penalty or hidden charges. Any terms in Bkool's agreement that conflict with your statutory rights are void and unenforceable. This means you can cancel anytime, and Bkool cannot argue otherwise based on their own terms.
Furthermore, if any charge is applied to your account after you have submitted a cancellation request, you have the right to request a refund immediately. Your bank or payment processor must reverse that charge if you provide evidence that you canceled before the transaction date.
Your legal position
You are protected by Philippine law regardless of where Bkool is registered. Bkool's terms state that Spanish law governs the service contract, but as a consumer in the Philippines, your local consumer protection rights override any conflicting terms. This gives you direct leverage with Bkool and with the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry (DTI) if Bkool refuses to honor your cancellation or refund request.
Escalation if Bkool refuses to cancel
If Bkool or its payment processor refuses to refund a charge made after your cancellation was submitted, you can file a complaint with the National Bureau of Consumer Protection (NBCP) at the Department of Trade and Industry (DTI). The NBCP investigates disputes between consumers and companies and can order refunds or penalties if Bkool acted in breach of the Consumer Act. Yafee recommends keeping all cancellation confirmations and correspondence in case you need to escalate to the NBCP.
Where and how to cancel Bkool
The cancellation method depends entirely on where your Bkool subscription was activated and paid for.
Identify your billing method first
Check which platform charged you each month. This determines where you must submit your cancellation request. Yafee emphasizes this step because using the wrong cancellation method is the number one reason Philippine users fail to stop their charges.
- Direct Bkool billing: You signed up on bkool.com and linked a credit card, debit card, or PayPal account directly to your Bkool account.
- Apple App Store billing: You subscribed through the Bkool app on an iPhone or iPad, and Apple charges your Apple ID monthly.
- Google Play Store billing: You subscribed through the Bkool app on Android, and Google charges your Google Play account monthly.
- Third-party platform billing: You signed up through a reseller or bundled service (rare, but check your bank statements to confirm).
Cancel direct Bkool billing (credit card, debit card, or PayPal)
If you signed up on bkool.com and linked a payment method directly to your Bkool account, you must cancel through the Bkool website account settings. Bkool's own support material confirms that app store cancellations do not work for direct billing.
- Go to bkool.com and log in to your account using your email and password.
- If you cannot remember your password, click "Forgot password?" on the login page and follow the reset instructions sent to your email.
- Navigate to your account settings or subscription management section.
- Look for a menu option labeled "My account," "Settings," "Subscription," or "Billing."
- If you cannot locate it, visit bkool.com/account or bkool.com/settings in your browser.
- Find the option to view your active subscriptions or billing details.
- You will see your current plan (monthly, annual, or family), your billing date, and your payment method.
- Select "Cancel subscription" or "Delete plan."
- Bkool will ask you to confirm the cancellation and may offer a discount to keep you subscribed - decline this and confirm cancellation.
- Take a screenshot of the cancellation confirmation page or note the confirmation reference number.
- Bkool should also send a cancellation confirmation email to your registered email address within 1 hour.
- Verify that no charge appears on your next billing date.
- If a charge does appear after you cancel, contact your bank or payment provider immediately and dispute it as an unauthorized subscription renewal.
Cancel apple app store billing
If you subscribed through the Bkool app on an iPhone or iPad, Apple charges your Apple ID, not Bkool directly. You must cancel through your Apple account settings.
- On your iPhone or iPad, open the Settings app.
- If you are using an older device, you may need to open the App Store app first and tap the profile icon at the bottom right.
- Tap your Apple ID name at the top of the Settings screen.
- If you do not see it, you may not be signed in to your Apple ID.
- Select "Subscriptions."
- You will see all active and expired subscriptions linked to your Apple ID.
- Find "Bkool" in the list and tap it.
- If Bkool is not listed, your subscription has already expired or was canceled.
- Tap "Cancel subscription" or "Delete plan."
- Apple will confirm the cancellation and may offer a discount - decline and confirm the cancellation.
- Check your email for a cancellation confirmation from Apple.
- Apple sends a confirmation email within a few minutes of you canceling.
- Verify that no charge appears on your next billing date.
- If you are charged again, dispute the charge with Apple and request a refund within 90 days.
Cancel google play store billing
If you subscribed through the Bkool app on Android, Google charges your Google Play account. You must cancel through Google Play settings.
- On your Android phone or tablet, open the Google Play Store app.
- If you do not have it, you may be using a device without Google services - contact Bkool support directly in this case.
- Tap your profile icon in the top right corner.
- It is usually a small circle with your initial or profile picture.
- Select "Payments and subscriptions" or "Manage subscriptions."
- The exact wording varies depending on your device and Google Play version.
- Tap "Manage subscriptions."
- You will see all active subscriptions linked to your Google account.
- Find "Bkool" and tap it.
- If Bkool is not listed, your subscription has already expired or was canceled.
- Tap "Cancel subscription."
- Google will ask you to confirm the cancellation and may offer a reason survey - complete it or skip it and confirm.
- Check your email for a cancellation confirmation from Google Play.
- Google sends a confirmation within a few minutes.
- Verify that no charge appears on your next billing date.
- If you are charged again, dispute the charge with Google and request a refund within 90 days.
Pricing and billing details
Understanding what you were charged helps you identify overpayments and verify refunds.
| Plan type | Billing cycle | Approximate PHP cost (at 1 EUR = 58 PHP) | Cancellation window |
|---|---|---|---|
| Monthly | Every 30 days | 580–700 PHP | Anytime before next billing date |
| Annual | Every 12 months | 5,800–7,000 PHP | Anytime before renewal date |
| Family | Every 30 days | 900–1,100 PHP | Anytime before next billing date |
Exchange rates fluctuate daily, so your actual PHP amount varies. If you were charged in euros and want to calculate your exact cost, check your bank or credit card statement for the conversion rate applied on the transaction date.
What to do after you cancel
Cancellation is only the first step - verification and follow-up ensure you stop paying.
Confirm your cancellation is active
Within 24 hours of canceling, check the cancellation confirmation email sent by Bkool, Apple, or Google (depending on your billing method). This email should include the cancellation date, your final access date, and a reference number. Save this email - you will need it if you need to dispute a future charge or escalate to the NBCP.
Monitor your next billing date
Mark your calendar for your next original billing date (e.g., if you were billed on the 15th of each month, mark the 15th of the month after you canceled). On that date, check your bank or credit card statement to confirm that no charge from Bkool, Apple, or Google appears. If a charge does appear, follow the dispute process immediately.
If you are charged after cancellation
If a charge appears on your statement after you canceled, contact your bank or payment provider and dispute it as an unauthorized subscription renewal. Provide your cancellation confirmation email as evidence. Most banks reverse the charge within 5 to 10 business days.
If your bank refuses to dispute the charge, escalate the matter to the National Bureau of Consumer Protection (NBCP) at the Department of Trade and Industry (DTI). Provide your cancellation confirmation email and bank statement showing the unauthorized charge. The NBCP will investigate and can order Bkool to refund you and pay a penalty for the violation.
Common cancellation mistakes to avoid
You are not alone if you have struggled to cancel - thousands of Philippine consumers face the same obstacles. Here are the traps that delay or fail cancellations.
Using the wrong cancellation method
If you subscribed on bkool.com but try to cancel through the Apple App Store, the App Store cancellation will not work - Bkool will continue to charge you because your payment method is linked to Bkool directly, not Apple. Always identify your billing method first and cancel through the exact platform that charges you.
Canceling the app without canceling the subscription
Deleting the Bkool app from your phone does not cancel your subscription. The subscription remains active in the background, and Bkool continues to charge you on each billing date. You must cancel through your account settings or your payment platform, not by deleting the app.
Assuming a free trial cancels automatically
Bkool's 30-day free trial converts to a paid subscription automatically if you do not cancel at least 24 hours before the trial ends. Marking a reminder on your calendar and canceling before the 24-hour deadline is essential to avoid a surprise charge.
Not saving your cancellation confirmation
If a dispute arises, you need proof that you canceled. Take a screenshot of the cancellation confirmation page and save the cancellation confirmation email. Without this evidence, your bank or the NBCP will have difficulty supporting your refund claim.
Ignoring charges after you canceled
If a charge appears after you canceled, act immediately. Waiting weeks or months to dispute it weakens your case and may place you outside your bank's dispute window (usually 60 to 90 days). Contact your bank the day you notice the unauthorized charge.
Refunds and what you can recover
Your refund eligibility depends on when you canceled and whether charges were applied after your cancellation request.
Refunds for charges before cancellation
If you cancel before your next billing date, you are not entitled to a refund of the current billing period, even if you only used the service for a few days. This is standard practice for subscription services and is enforceable under the Consumer Act. However, you stop all future charges immediately.
Refunds for charges after cancellation
If Bkool, Apple, or Google charges you after you submit a valid cancellation request, that charge is unauthorized and must be refunded. Your payment provider (bank, Apple, or Google) must reverse the charge within 5 to 10 business days if you submit a dispute with your cancellation confirmation as evidence.
Refunds for annual plans
If you paid for an annual plan and cancel early, you are generally not entitled to a refund of the remaining months - this is enforceable under the Consumer Act because you still have access to the service until the annual period ends. However, if Bkool charges you again after you canceled, that second charge is unauthorized and refundable.
When to escalate to the department of trade and industry
If Bkool refuses to stop charging you or refuses to refund an unauthorized charge, escalate to the National Bureau of Consumer Protection (NBCP).
Filing a complaint with the NBCP
Visit the DTI website (dti.gov.ph) and locate the NBCP complaint portal. You can file a complaint online or in person at any DTI regional office. Provide the following:
- Your name, address, and contact details.
- Bkool's registered address: Carretera de La Coruña Km. 17,800, Las Rozas de Madrid, Spain.
- Your cancellation confirmation email or screenshot showing the cancellation date and reference number.
- Your bank or payment provider statement showing the unauthorized charge(s).
- A description of the issue (e.g., "Bkool continues to charge my account after I canceled on [date]").
- A copy of any correspondence between you and Bkool or your payment provider.
The NBCP will investigate and attempt to resolve the dispute. If Bkool is found in violation of the Consumer Act, the NBCP can order a refund and may impose a penalty against Bkool.
Key cancellation details and contact information
Bkool's registered office for cancellation and refund requests is at the following address:
Carretera de La Coruña Km. 17,800, Las Rozas de Madrid, Spain
Alternative office addresses within Las Rozas de Madrid include Calle San Joaquín 3 and C/ Santa Maria 17, but the Carretera de La Coruña address is the primary registered office for legal and cancellation matters. If Bkool fails to respond to your cancellation request within 14 days, or if you receive an unauthorized charge after cancellation, use this address to send a formal cancellation notice via registered mail or to reference in your NBCP complaint.
Cancellation checklist
Use this checklist to ensure your cancellation is complete and protected.
| Action | Status | Deadline |
|---|---|---|
| Identify your billing method (direct, Apple, Google, or other) | ☐ | Before canceling |
| Log in to your account or payment platform | ☐ | Before canceling |
| Submit cancellation request through the correct method | ☐ | Before next billing date |
| Screenshot or save cancellation confirmation | ☐ | Within 1 hour of canceling |
| Check email for cancellation confirmation from Bkool, Apple, or Google | ☐ | Within 24 hours |
| Monitor your statement on the next billing date | ☐ | On your next billing date |
| If charged, dispute with your bank within 60 days | ☐ | Within 60 days of unauthorized charge |
Summary and next steps
Canceling your Bkool subscription is straightforward if you use the correct cancellation method for your billing platform. The Consumer Act of the Philippines (Republic Act No. 7394) protects you - you can cancel anytime without penalty, and any charges applied after your cancellation must be refunded.
Identify whether you subscribed directly on bkool.com, through Apple App Store, or through Google Play Store. Then follow the specific cancellation steps for that platform. Save your cancellation confirmation email and monitor your next billing date to confirm that no unauthorized charge appears. If a charge does appear, dispute it with your bank or the NBCP immediately.
Yafee has helped thousands of Philippine consumers understand their subscription rights and cancel services without losing money. Yafee's resources and guides ensure you know exactly where to escalate if a company refuses to honor your cancellation. Whether you are switching to ROUVY, trying another indoor training platform, or simply cutting costs, Yafee is here to make sure your cancellation sticks and your refunds are protected. Start the cancellation process today, and you will have one less charge on your next billing date.
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