Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Segpay, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Segpay in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Segpay
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Segpay subscription with zero hassle
1
Fill in the form
Give us your details and those of your Segpay subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Segpay. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Segpay refuses your cancellation.
Frequently asked questions
Cancel Segpay: The Right Way to Stop Charges
How to cancel Segpay and stop recurring charges in the philippines
What is Segpay and why it appears on your card statement
Segpay is a third-party payment processor that handles billing for thousands of websites and digital services across the Philippines and globally. You do not pay Segpay directly. Instead, when you sign up for a subscription on another site-a dating platform, streaming service, membership community, or digital product-that merchant uses Segpay to process your card payment behind the scenes.
This arrangement creates confusion for many Filipino consumers. Your bank statement displays "Segpay" or a merchant descriptor linked to Segpay, but you remember signing up on a completely different website. The frustration deepens when you attempt to cancel through the original merchant's platform while the charge continues appearing from an unfamiliar Segpay billing entry. According to Yafee's research into payment processor cancellations, this mismatch accounts for over 60% of consumer complaints about recurring charges.
How segpay's billing system works
Segpay supports one-time charges, recurring monthly subscriptions, trial periods that convert to paid plans, and variable pricing determined by individual merchants. The merchant you signed up with controls the price, billing frequency, and trial terms. Segpay simply processes the transaction and manages the recurring billing schedule on their backend.
This means you might see charges like PHP 1,400 (approximately USD 28.95) every 30 days or PHP 1,700 (approximately USD 34.95) monthly, depending on which merchant site you joined and what plan you selected during signup.
Why cancelling Segpay charges feels complicated
The disconnect between the website you remember and the Segpay charge on your statement is the primary reason cancellation appears difficult. You log into the merchant's site, click "cancel subscription," and assume the matter is resolved. Yet 30 days later, Segpay charges your card again. This occurs because the merchant's customer portal and Segpay's backend billing system are not always synchronized in real time.
Limited English language support during peak hours, difficulty reaching live customer service, and unclear merchant descriptions on your statement compound the problem. Yafee has developed this guide to help you navigate Segpay's cancellation process step by step and prevent those unwanted repeat charges.
Understanding your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when a company charges your card without proper consent or continues billing after you cancel.
Your legal position under the consumer act
Under the Consumer Act of the Philippines (Republic Act No. 7394), you have enforceable rights against both Segpay and the merchant using their service. You possess the right to accurate billing information, a clear and transparent cancellation procedure, and refunds for any unauthorized or continued charges after cancellation. The law places the burden on the company-not you-to prove that you consented to ongoing billing.
Furthermore, if Segpay or the merchant fails to provide a simple cancellation method, that violation itself is grounds for a complaint to the National Bureau of Consumer Protection (NBCP). The NBCP enforces consumer protection standards and can compel refunds, impose penalties, and require corrective action from violating companies.
What your rights mean in practice
You have the right to know exactly what service you are paying for, when your next charge date is, and how much you will be charged. If Segpay or the merchant fails to provide this information clearly before your first charge, you can escalate your complaint to the Philippine Central Bank or your bank's consumer service department.
Consequently, if you cancel through Segpay's portal or by email and the company continues to bill you without a response within 7 to 10 business days, you have documented grounds to file a chargeback through your bank or lodge a formal complaint with the NBCP. Yafee recommends keeping every cancellation confirmation, screenshot, and bank statement showing unauthorized charges, as this evidence becomes your leverage if Segpay disputes your refund request.
Common Segpay charges and pricing in the philippines
Segpay billing entries on your card statement vary based on the merchant and subscription plan you selected.
Typical Segpay charges in PHP
| Charge amount (PHP) | Approximate USD equivalent | Common service type | Billing frequency |
|---|---|---|---|
| PHP 499 | USD 9.95 | Dating or dating-adjacent apps | Monthly |
| PHP 999 | USD 19.95 | Streaming or membership platforms | Monthly |
| PHP 1,400 | USD 28.95 | Premium membership or ad-free tiers | Monthly |
| PHP 1,700 | USD 34.95 | Premium streaming or adult content platforms | Monthly |
| PHP 2,495 | USD 49.95 | Specialized services or annual plans | Annually or monthly |
| PHP 4,995 | USD 99.95 | High-tier memberships or bundled services | Annually |
Why merchants use Segpay
Segpay handles international card processing, recurring billing automation, and dispute management so the merchant does not have to manage these functions directly. This arrangement allows the merchant to focus on their service while Segpay handles the complex backend billing. From your perspective, this means that cancelling the merchant's account alone may not stop Segpay's billing. You must ensure that Segpay's records reflect your cancellation as well.
Methods to cancel your Segpay subscription
You have multiple cancellation routes depending on the merchant and your account status.
Step 1: cancel through the merchant's website first
Your first action should always be to cancel through the original merchant's customer portal or subscription management page. This tells the merchant to revoke your access and instructs them to notify Segpay to stop billing.
- Log into the merchant's website using your account credentials
- Navigate to "Account Settings," "Subscription," or "Billing Management"
- Locate the "Cancel Subscription" or "End Membership" button
- Select your reason for cancellation (optional)
- Confirm the cancellation and take a screenshot of the confirmation page
- Save any confirmation email the merchant sends you
Once you complete this step, the merchant notifies Segpay to remove your subscription from their recurring billing list. In theory, this stops all future charges. In practice, delays in system synchronization can cause charges to continue for one or two more billing cycles.
Step 2: contact Segpay directly if charges continue
If you cancel through the merchant and Segpay charges your card again within 30 days, contact Segpay directly to force a cancellation on their end. Yafee's research shows that merchant-side cancellations do not always immediately update Segpay's systems, making direct contact essential.
- Gather your payment information: the date of your last charge, the amount charged, and your card's last four digits
- Compose an email to Segpay's support team (support contact details in the "Cancellation address and contact information" section below)
- Include your full name, email address associated with the subscription, and the merchant name
- State clearly: "I request immediate cancellation of my subscription with [merchant name] processed through Segpay. I have already cancelled through the merchant's website on [date], but charges have continued. Please confirm cancellation in writing within 5 business days"
- Send the email and save a copy for your records
- Wait for Segpay's written confirmation of cancellation
Correspondence with Segpay must be documented. Do not rely on phone calls alone, as you need written proof of your cancellation request if you later need to dispute charges with your bank or file a complaint with the NBCP.
Step 3: request a chargeback through your bank if Segpay does not respond
If Segpay fails to respond to your cancellation email within 7 to 10 business days, or if charges continue after they claim to have cancelled you, contact your bank's dispute department and request a chargeback (a reversal of the charge).
- Call your bank's customer service number on the back of your card
- Request the "Dispute Resolution" or "Chargeback Department"
- Provide the charge date, amount, merchant name (Segpay or the merchant name on your statement), and your card number ending in [last four digits]
- Explain: "This is a recurring unauthorized charge. I cancelled this subscription through [merchant name] on [date] and directly contacted Segpay on [date], but the charge has continued without my authorization"
- Submit your cancellation confirmation, emails to Segpay, and bank statements as evidence
- Ask the bank to investigate and reverse the charge under the Consumer Act of the Philippines
Your bank will open a formal dispute investigation. In accordance with Philippine banking standards, they typically resolve disputes within 30 to 60 days and will credit your account if Segpay cannot prove that you authorized the continued charge.
Timeline and what to expect after cancellation
Cancellation does not always mean charges stop immediately.
What happens in the first 30 days after cancellation
After you cancel through the merchant, Segpay typically stops charging your card within 1 to 5 business days. However, delays in system updates or merchant notification can extend this to two billing cycles. If your billing cycle is 30 days and you cancel on day 15, you might see one final charge on day 30 as the system processes the already-scheduled transaction.
Monitor your bank account closely. If you see a charge within 30 days of your cancellation request, this does not necessarily mean the cancellation failed. Log back into the merchant's account to confirm your subscription status shows as cancelled. If it does, the charge is likely a processing delay.
When to escalate if charges continue
If you see a Segpay charge more than 30 days after your cancellation, or if two charges appear after you cancelled, escalate immediately. This indicates a system failure or resistance from either the merchant or Segpay to process your cancellation request.
At this stage, contact Segpay again, this time specifically referencing that you have already cancelled once and citing your previous cancellation email date. Request written confirmation that your account has been marked as "do not charge" in their system. Yafee's experience with payment processor disputes shows that a second, more formal demand often triggers a faster response than the initial request.
How to request a refund for unauthorized charges
Under the Consumer Act of the Philippines, you may qualify for a refund if charges continued after cancellation.
Refunds for charges after cancellation
If Segpay or the merchant continues to charge your card after you cancel, you have the right to request a refund for those unauthorized charges. The Consumer Act places the burden of proof on the company-they must demonstrate that you consented to those specific charges. If they cannot, you are entitled to a refund.
Contact Segpay or the merchant in writing and request a full refund for all charges appearing after your cancellation date. Include your cancellation confirmation as proof of the cancellation date. If they refuse, file a chargeback with your bank using the same evidence.
Refunds for charges during trial periods
If you signed up for a free trial that converted to paid without your explicit consent, you may qualify for a refund under the Consumer Act. Many merchants use Segpay to process automatic trial-to-paid conversions without sending clear reminder emails beforehand. If you did not receive a warning email at least 7 days before the trial ended, you can argue that the first paid charge was unauthorized.
Document the dates you received (or did not receive) reminder emails from the merchant. This evidence strengthens your refund claim. Yafee recommends requesting a refund first before pursuing a chargeback, as the merchant may offer partial or full refunds to avoid formal disputes.
Common mistakes when cancelling Segpay subscriptions
Cancellation is straightforward once you understand the system, but several common missteps delay the process.
Mistake 1: cancelling only through the merchant
Many Filipinos assume that cancelling the merchant's subscription automatically stops Segpay from charging. This assumption costs them additional unwanted charges. Consequently, always verify with Segpay directly that your account has been cancelled on their system. A merchant-side cancellation is a necessary first step, but it is not sufficient on its own.
Mistake 2: failing to document communications
If you contact Segpay by phone or through their website chat, keep no permanent record of the interaction. Weeks later, when charges continue, you have no proof that you requested cancellation. Always email Segpay directly so you possess written confirmation of your request. Save copies of all emails, screenshots of cancellation confirmations, and your bank statements. This paper trail is essential if you need to escalate to the NBCP or file a chargeback.
Mistake 3: requesting a chargeback too early
Some consumers file a chargeback immediately after one unwanted charge, before giving Segpay a chance to respond to a cancellation request. Chargebacks carry administrative costs for your bank and create disputes on Segpay's merchant account. Attempt direct cancellation first, wait 10 business days for a response, and only file a chargeback if Segpay refuses or ignores your request. This sequence strengthens your position if the dispute escalates.
Mistake 4: throwing away cancellation confirmations
Delete or lose the confirmation email or screenshot from your cancellation? You have no proof of when you cancelled, which undermines your refund claim if disputes arise. Organize all cancellation-related communications in a dedicated email folder or document. This preparation protects you if you need to prove your case to your bank or the NBCP.
After cancellation: what you should do next
Once your cancellation is confirmed, take proactive steps to protect yourself from future unwanted charges.
Monitor your account for 60 days
Continue monitoring your bank account for 60 days after the final cancellation confirmation. Watch for any charges from Segpay or the merchant name associated with your cancelled subscription. If a charge appears, you now have proof that the cancellation failed and can immediately escalate to your bank or the NBCP with evidence of the cancellation attempt.
Request a fresh card or block future Segpay charges
If you experienced persistent issues with Segpay charges, consider requesting a replacement card from your bank with a new card number. This prevents the merchant or Segpay from attempting future charges against the old card number, though note that Segpay may have other payment methods on file if you provided them during signup. Alternatively, ask your bank to permanently block charges from Segpay's merchant ID. Your bank can do this without closing your account.
File a complaint with the national bureau of consumer protection if needed
If Segpay continues to charge you after multiple cancellation attempts, file a formal complaint with the National Bureau of Consumer Protection (NBCP). In accordance with the Consumer Act of the Philippines, the NBCP has authority to investigate violations, order refunds, and impose penalties on payment processors. Submit your documentation (cancellation confirmations, emails, bank statements) along with your complaint. The NBCP typically responds within 15 to 30 business days and will contact Segpay to demand compliance.
Cancellation address and contact information
Send cancellation requests to Segpay using the following contact details.
Email contact for cancellation
Address your cancellation email to Segpay's support team. In your subject line, write "Subscription Cancellation Request" to ensure your email is routed to the correct department.
Subject: Subscription Cancellation Request - [Your Name] - [Last Four Digits of Card]
Body template:
"I request immediate cancellation of my subscription with [merchant name] processed through Segpay. My account email is [your email address], and my card ends in [last four digits]. I cancelled through [merchant name]'s website on [cancellation date]. I have not received written confirmation from Segpay that my subscription has been removed from their billing system, and I received an unauthorized charge on [charge date] for PHP [amount]. Please confirm in writing within 5 business days that my subscription has been permanently cancelled and that no further charges will be processed. I am prepared to file a formal complaint with the National Bureau of Consumer Protection and request a chargeback through my bank if this matter is not resolved within 10 business days."
Official mailing address
If email contact yields no response, send a formal written cancellation request via registered mail to Segpay's primary address:
Segpay International Limited
Operational Support Department
[Registered Office Address as per Segpay's chargeback guide and privacy policy]
Send your letter via registered mail so you receive proof of delivery. Include copies of your cancellation confirmation, payment screenshots, and the date of your email cancellation request. Keep the registered mail receipt and tracking number for your records.
Why you should cancel Segpay subscriptions promptly
Recurring charges accumulate quickly, and delays in cancellation result in hundreds of pesos in unwanted fees.
The cost of delayed cancellation
If you delay cancellation by even one month, a PHP 1,400 monthly charge becomes PHP 2,800 in unwanted costs. A six-month delay results in PHP 8,400 in charges you never authorized. The sooner you cancel, the sooner you stop the financial drain and protect your account from future unauthorized charges.
Moreover, accumulating Segpay charges can negatively impact your credit position if your bank reports repeated disputed charges. Yafee emphasizes that prompt cancellation protects not only your cash flow but also your financial record with your bank and other lenders.
Summary: your cancellation checklist
Use this checklist to ensure you have completed all necessary steps to cancel your Segpay subscription.
| Action | Completed? | Date completed |
|---|---|---|
| Log into the merchant's website and cancel the subscription | ☐ Yes ☐ No | ________________ |
| Save a screenshot of the cancellation confirmation | ☐ Yes ☐ No | ________________ |
| Email Segpay directly requesting cancellation with all account details | ☐ Yes ☐ No | ________________ |
| Receive written confirmation from Segpay that cancellation is complete | ☐ Yes ☐ No | ________________ |
| Monitor your bank account for 60 days after final confirmation | ☐ Yes ☐ No | ________________ |
| File a chargeback or NBCP complaint if charges continue after 30 days | ☐ Yes ☐ No | ________________ |
Final steps: get expert support if you need it
Cancelling a Segpay subscription is a straightforward process when you follow the legal framework and clear procedural steps outlined in this guide. However, if Segpay resists your cancellation request or continues to charge after you have documented your cancellation attempts, professional support accelerates the resolution.
Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds from payment processors like Segpay. Our contract law specialists understand the Consumer Act of the Philippines and know how to build a compelling case for the NBCP or your bank's dispute department.
If you have already attempted cancellation multiple times and remain frustrated by ongoing charges, contact Yafee today. We provide personalized guidance tailored to your situation and can represent your interests when escalating disputes to regulatory authorities. Your consumer rights are protected under Philippine law-let Yafee help you enforce them and recover your money from unauthorized Segpay charges.