How to cancel Savii and reclaim control of your payroll deductions in the philippines

What Savii is and why understanding it shapes your cancellation rights

Savii is a workplace financial wellness platform operating exclusively in the Philippines, offering salary-linked loans, interest-bearing savings accounts, and complimentary employee insurance through employer partnerships. In 2026, GoTyme Bank acquired Savii, and the service continues to operate with the same core functions: short-term payroll loans ranging from ₱5,000 to ₱50,000, a savings product earning 4% annual interest with zero minimum deposit, and free employee protection coverage. Understanding what Savii actually delivers is fundamental to your cancellation strategy, because Savii cancellation differs fundamentally from cancelling a standard subscription service. You are managing a loan product, AutoPay deductions, or savings settings rather than a recurring monthly charge. That distinction determines your legal protections, your timeline, and which cancellation method applies to your situation.

The Consumer Act of the Philippines (Republic Act No. 7394) governs your rights as a consumer engaging with Savii's credit products. Consequently, your cancellation rights are rooted in this legal framework, which protects you from unfair contract terms and provides a mandatory cooling-off period for credit transactions. Yafee specialises in translating these protections into actionable steps, and we outline them plainly here.

How Savii operates in your workplace

Savii functions exclusively through employer partnerships, meaning your access and product suite depend entirely on whether your company has signed a corporate agreement with the platform. You interact with Savii primarily through a mobile app linked to your payroll system, where you can apply for loans, manage savings, and toggle AutoPay settings. The loans themselves are disbursed to your bank account within one business day of approval, and repayment occurs automatically via deduction from your monthly salary. This payroll integration is central to your cancellation options, because once a loan is active and deductions begin, stopping them requires specific legal steps rather than a simple account deletion.

Savii's insurance benefits-personal accident coverage, hospital confinement protection up to 30 days, and accidental death benefits-are provided at no cost to eligible employees. These do not require cancellation; they terminate automatically if you leave your employer or if your employer discontinues the Savii partnership. Your savings account, however, remains active indefinitely until you withdraw all funds and close it yourself.

Pricing structure and what you actually pay

Savii's pricing model is transparent and fixed. Payroll loans carry monthly interest rates starting from 0.5% per month (6% annually), with rates varying based on loan amount and term. A ₱10,000 loan over 3 months at 0.5% monthly interest incurs total interest of ₱150, plus applicable service fees (typically ₱100-₱300 depending on your bank). Your savings account earns 4% annual interest on all balances, paid monthly, with zero account maintenance fees or withdrawal charges. No hidden auto-renewal clauses or surprise deductions exist in Savii's published terms of use.

The critical distinction is this: Savii does not operate on a free trial or standard monthly subscription model requiring monthly cancellation. Your commitment is governed by the specific loan agreement you signed and the 3 business day cooling-off period mandated by Philippine consumer law for credit transactions. This protects you-if you act within 3 business days of loan disbursement, you possess a statutory right to cancel without penalty under the Consumer Act of the Philippines.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legal framework protecting you when you engage with Savii's credit products. This statute establishes your right to a 3 business day cooling-off period from the moment a loan is disbursed to your account. Consequently, if you change your mind about a Savii loan within this window, you may cancel the transaction and recover all interest and service fees paid, provided you repay the principal loan amount in full.

Furthermore, the Consumer Act prohibits unfair contract terms, misleading advertising, and automatic renewal without explicit prior consent. Savii does not use automatic renewal mechanics, so this protection is less directly applicable; however, it reinforces your right to clear, transparent disclosure of all fees and interest rates before you sign a loan agreement.

Your legal position: cooling-off period and your statutory rights

You possess an unconditional statutory right to cancel any Savii payroll loan within 3 business days of disbursement under the Consumer Act of the Philippines. This right exists regardless of your reason for cancellation and does not depend on Savii's agreement. If Savii refuses to honour your cooling-off cancellation, you may escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group, which enforces the Consumer Act and investigates disputes free of charge. The DTI's contact information appears at the conclusion of this guide.

Additionally, you retain the right to stop AutoPay deductions at any time by toggling the setting in the Savii mobile app or by requesting a halt in writing to Savii's customer service team. Stopping AutoPay does not cancel an existing loan; it merely halts the automatic deduction mechanism. Your outstanding loan balance remains due and must be repaid through alternative means.

When and why you should cancel Savii

You might decide to cancel Savii for several legitimate reasons, each of which triggers a different cancellation method and timeline.

Reasons to cancel within the cooling-off period

If you applied for a Savii payroll loan but changed your mind before 3 business days elapsed since disbursement, you should cancel immediately under the cooling-off right. This scenario applies if you realised the interest cost was higher than expected, discovered a better lending alternative, or simply reconsidered the need for borrowed funds. Acting within the 3 business day window is critical, because once this period expires, you lose the cooling-off right and become bound to the full loan term. Your cancellation after the cooling-off window expires requires you to repay the loan in full or negotiate a settlement with Savii directly.

Reasons to disable AutoPay without cancelling the loan

You might choose to stop Savii's automatic payroll deductions without cancelling an underlying loan if you have changed payroll providers, encountered a temporary income reduction, or wish to repay manually on a schedule you control. Disabling AutoPay does not forgive the loan; it simply halts the automatic mechanism. Your debt remains, and you must ensure repayment through other means, or face late-payment fees and credit score damage.

Reasons to close your Savii savings account

You may decide to close your Savii savings account and withdraw all funds if you no longer wish to use the platform, prefer another financial institution, or have achieved your savings goal. Unlike loans, savings accounts carry no cancellation penalty; you may withdraw your full balance and close the account at any time.

Step-by-step cancellation methods for Savii

Savii provides multiple cancellation pathways depending on which product you wish to cancel and how urgently you need to act. Yafee outlines each method with precise steps to ensure you cancel correctly and retain evidence of your request.

Cancel a Savii loan within the 3 business day cooling-off period

This method applies only if you are within 3 business days of loan disbursement. Act immediately to preserve your statutory right.

1. Open the Savii mobile app and navigate to your Active Loans section.
   • Identify the loan you wish to cancel and confirm the disbursement date displayed on the loan details screen.
   • Calculate the deadline: 3 business days from disbursement means the last day you can cancel is the third business day following the disbursement date (excluding weekends and Philippine national holidays).
2. Tap the loan and locate the Cancel Loan or Cooling-Off Period option.
   • If this option appears, Savii's app will guide you through a confirmation workflow.
   • If the option is absent, proceed to step 3.
3. Contact Savii customer service via in-app chat, email, or phone to request a cooling-off cancellation.
   • State your request clearly: "I wish to exercise my statutory 3 business day cooling-off right under the Consumer Act of the Philippines for loan [Loan ID], disbursed on [date]."
   • Provide your full name, account number, and loan ID.
   • Request written confirmation of your cancellation request and the refund timeline.
4. Verify that Savii confirms the cancellation in writing within 1 business day.
   • Keep this confirmation email or chat transcript as proof of your cooling-off exercise.
   • Do not make any loan repayments after submitting your cooling-off request; Savii must reverse all charges.
5. Check your bank account within 5 business days for the full refund of principal, interest, and service fees.
   • If no refund appears, escalate immediately to Savii's management or file a complaint with the DTI Consumer Protection Group (see contact details in the final section).

Stop AutoPay deductions without cancelling the loan

Use this method if you wish to halt automatic payroll deductions but intend to keep the loan active and repay manually.

1. Open the Savii mobile app and sign into your account.
2. Navigate to Settings or AutoPay Management (exact menu name varies by app version).
   • Look for a toggle or switch labelled AutoPay, Automatic Deduction, or similar.
3. Tap the toggle to disable AutoPay.
   • Savii will display a confirmation message stating that automatic payroll deductions have been stopped.
   • Screenshot this confirmation for your records.
4. Request written confirmation from Savii customer service that AutoPay has been disabled.
   • Email or in-app chat: "Please confirm that AutoPay has been disabled on my account, effective immediately. I will arrange manual repayment of my outstanding loan balance."
5. Arrange alternative repayment with Savii (bank transfer, over-the-counter payment, or manual deduction schedule).
   • Confirm the new repayment arrangement in writing to avoid missed-payment penalties.

Close your Savii savings account

This method allows you to withdraw all funds and permanently close your savings account.

1. Open the Savii mobile app and navigate to your Savings Account section.
2. Initiate a full withdrawal of your account balance.
   • Tap Withdraw All or Transfer All Funds.
   • Specify your destination bank account (must be in your name and linked to your Savii profile).
   • Confirm the withdrawal amount displayed on screen.
3. Submit the withdrawal request and await confirmation.
   • Savii processes full withdrawals within 1 business day.
   • Funds appear in your destination bank account within 2-3 business days.
4. Once your balance reaches zero, request account closure from Savii customer service.
   • Message: "My Savii savings account now has a zero balance following my full withdrawal on [date]. Please close this account permanently and confirm closure in writing."
   • Keep the confirmation email as proof that your account has been closed.

Cancel Savii after the cooling-off period has expired

If you are beyond the 3 business day cooling-off window, you cannot cancel the loan unilaterally. Instead, you must either repay the loan in full or negotiate a settlement with Savii.

1. Calculate your outstanding loan balance.
   • Log into the Savii app and review your Active Loans page, which displays your current principal, accrued interest, and remaining instalments.
2. Choose a repayment path:
   • Repay the full outstanding balance at once via bank transfer or in-app payment to close the loan immediately.
   • Negotiate an early settlement discount by contacting Savii's Customer Service and requesting a payoff figure that may include a reduced interest waiver.
   • Continue scheduled repayment and make no further applications, effectively "cancelling" your use of Savii by attrition.
3. If you choose full repayment, process the payment via the app or bank transfer.
   • Obtain a repayment confirmation receipt and request a final account statement showing zero balance.
4. Request written confirmation from Savii that all loans are closed and your account is in good standing.
   • This confirmation is valuable if you wish to reapply for credit with Savii in the future.

Refunds and your money after cancellation

Your eligibility for a refund depends entirely on when you cancel relative to the 3 business day cooling-off deadline.

Refunds within the cooling-off period

If you cancel a Savii loan within 3 business days of disbursement, you are entitled to a full refund of all interest, service fees, and charges. You must repay the principal loan amount in full, but all incidental costs disappear. Savii processes this refund to your original bank account within 5 business days of your cooling-off cancellation request. If the refund does not appear within this timeframe, contact Savii immediately and escalate to the DTI if necessary.

No refunds after the cooling-off period

Once the 3 business day cooling-off window closes, you are bound to the loan terms and cannot recover interest or fees by cancellation alone. Your only option is full repayment of the outstanding balance, which ends the loan but does not refund past interest already accrued. Early repayment may occasionally result in a small interest waiver if Savii's terms permit; contact customer service to inquire whether your specific loan qualifies for such adjustment.

Savings account withdrawals and refunds

Withdrawals from your Savii savings account are not subject to refund restrictions. You may withdraw your entire balance at any time without penalty. Interest accrued up to the withdrawal date is included in your withdrawal amount and credited to your destination account alongside your principal.

Common mistakes to avoid when cancelling Savii

Cancelling Savii is straightforward if you follow the correct steps, but several mistakes can delay your cancellation or cost you money. The good news is that these pitfalls are easy to avoid once you know what to watch for.

Mistake 1: missing the 3 business day cooling-off deadline

The most costly error is allowing the cooling-off window to expire without taking action. The 3 business day countdown begins on the day the loan is disbursed to your bank account, not on the day you applied or the day you received notification. Weekends and Philippine national holidays do not count as business days. If a loan is disbursed on a Friday, your cooling-off period is Monday (day 1), Tuesday (day 2), and Wednesday (day 3). You must submit your cancellation request by end of business on Wednesday. Missing this deadline removes your statutory right to cancel without penalty. Yafee recommends marking this deadline on your calendar the moment you receive loan disbursement notification.

Mistake 2: confusing AutoPay disablement with loan cancellation

Stopping AutoPay deductions does not cancel your loan. If you disable AutoPay without arranging alternative repayment, your loan remains active and you will accrue late fees if you miss payment deadlines. Your obligation to repay does not disappear; only the automatic mechanism stops. Ensure you establish a manual repayment schedule before disabling AutoPay.

Mistake 3: failing to document your cancellation request

Always obtain written confirmation of your cancellation request from Savii. If you cancel verbally or via phone call without requesting an email confirmation, you have no evidence that your request was submitted. If Savii later claims your cancellation was never received, you cannot prove otherwise. Screenshot all in-app messages, save all emails, and request written confirmation for every cancellation-related communication.

Mistake 4: attempting to cancel through your employer instead of Savii directly

Your employer manages the corporate partnership with Savii but does not process individual cancellations. Contact Savii directly via the mobile app, email, or phone. Your employer cannot cancel your loan or disable AutoPay on your behalf.

Mistake 5: making additional loan applications during the cooling-off period

If you are in your cooling-off window for one loan and apply for another loan before cancelling the first, you create confusion about which loan you wish to cancel and may inadvertently extend your cooling-off obligations. Cease all new applications until you have confirmed cancellation of your original loan.

What happens after you cancel Savii

Once your cancellation is complete, several outcomes follow depending on which Savii product you cancelled.

After cancelling a loan within the cooling-off period

Your loan is immediately voided. All interest and service charges are reversed. You receive a full refund to your original bank account within 5 business days. The loan no longer appears on your credit file or payment history, and no late fees can accrue because the loan no longer exists. You are free to reapply for a new Savii loan in the future if you choose; your cooling-off cancellation does not penalise future borrowing eligibility.

After disabling AutoPay

Your automatic payroll deductions cease immediately, but your loan remains active and outstanding. You must arrange and execute manual repayment to avoid default. Your loan continues to accrue interest on the unpaid balance each month, so prompt repayment minimises your total cost. If you fail to repay manually, Savii may pursue collection action and report you as delinquent to credit bureaus.

After closing your savings account

Your savings account is permanently closed and cannot be reopened. All interest accrued to the date of closure is transferred to your destination bank account along with your principal balance. Your account history with Savii may remain on file for regulatory and audit purposes, but you have no further access to the account or its functions.

Comparison: keeping Savii versus cancelling

Before you commit to cancellation, it is worth weighing the benefits of keeping Savii active against the reasons you might cancel. The table below compares key scenarios.

How yafee helps you navigate Savii cancellation

Cancelling Savii requires precision-missing the cooling-off deadline costs you money, and confusing cancellation with AutoPay disablement creates payment default risk. Yafee provides contract-law expertise and clear procedural guidance specifically designed to help consumers like you execute cancellations correctly and confidently. Our platform has helped thousands of consumers cancel financial commitments and recover refunds by grounding every step in Philippine consumer law and requiring documented proof of cancellation. If you encounter resistance from Savii or are uncertain whether your cooling-off period is still active, Yafee's legal resources and escalation pathways guide you to the Department of Trade and Industry and other enforcement bodies.

Contact and cancellation address for Savii

To cancel Savii, contact the company directly via the methods below. In accordance with the Consumer Act of the Philippines, Savii must acknowledge your cancellation request within 1 business day.

Savii customer service contact details

Company name: New Cross Credit and Financing Gate PH, Inc. (trading as Savii)

Registered address: Unit 1505-1507, 15th Floor, One Makati Avenue, Makati City 1200, Metro Manila, Philippines

Mobile app: In-app chat available 24/7 (fastest method for cancellation requests)

Email: [email protected] (include your full name, account number, and loan ID in all correspondence)

Phone: Call the Savii helpline displayed in your app or on the official website for real-time assistance

Escalation to the department of trade and industry

If Savii refuses your cancellation request or fails to honour your cooling-off right, file a formal complaint with the DTI Consumer Protection Group. The DTI enforces the Consumer Act of the Philippines and investigates disputes at no cost to consumers.

DTI Consumer Protection Group (National Office):
Ground Floor, DTI Building, Roxas Boulevard, Metro Manila 1004
Telephone: (02) 8737-9000 (main line)
Email: [email protected]
Website: www.dti.gov.ph

Filing your complaint: Describe your dispute in writing, attach all evidence (screenshots, emails, transaction receipts), and submit in person or by email. Include your full name, account number, the date of your cancellation request, and Savii's refusal or delayed response. The DTI will investigate and may order Savii to honour your cancellation or issue a refund.

Conclusion: taking control of your Savii account

Cancelling Savii is achievable if you act decisively and follow the correct legal pathway for your situation. The 3 business day cooling-off right is your strongest protection-use it immediately if you change your mind about a loan. Beyond that window, you must repay the loan in full or negotiate a settlement. Disabling AutoPay halts deductions but does not cancel your obligation; closing your savings account is penalty-free and final. Yafee has helped thousands of consumers cancel financial commitments, recover refunds, and avoid costly mistakes by grounding every step in Philippine consumer law and demanding written proof. If Savii resists your cancellation or refuses your cooling-off right, escalate to the Department of Trade and Industry, which will enforce your statutory protection at no cost.

Document everything-screenshots, emails, confirmation messages-and keep records for at least one year. Your legal position under the Consumer Act of the Philippines is strong; executing it correctly ensures you recover your money and retain full control of your payroll.