How to cancel Raiz and stop unwanted micro-investing charges in the philippines

What Raiz is and why you might cancel

Raiz is a micro-investing platform that automatically rounds up your everyday purchases and invests the spare change into managed portfolios. You link your bank account or digital wallet once, and the service renews every month unless you actively cancel. Many users in the Philippines begin with genuine interest but discover the monthly fee erodes their budget, or they lose confidence in the investment strategy. If you no longer want the service, you need to understand how cancellation actually works - and more critically, how to ensure billing stops permanently.

How Raiz charges you monthly

Raiz operates on a subscription model, not a pay-as-you-go service. You pay a flat monthly fee regardless of how many transactions you execute or how much remains in your portfolio. The pricing structure breaks down as follows: ₱253 per month for accounts with smaller balances, and ₱309 per month for accounts holding balances above ₱500,000. The charge exits your linked bank account or digital wallet every month on your billing date without exception.

The core difficulty emerges when you forget to cancel. Your subscription keeps charging you month after month, even if you abandoned the app six months ago. At Yafee, we observe this pattern repeatedly across the Philippines - users assume cancellation requires more effort than it does, so they delay, and the charges compound silently.

Why cancellation matters for filipino users

For users in the Philippines, cancellation becomes urgent because support operates only Monday through Friday, 9:00 AM to 5:00 PM Philippine Standard Time. If you work standard office hours or live outside Metro Manila, reaching support presents a genuine challenge. Furthermore, the app-based cancellation pathway is not always visible, and many users report the mobile interface obscures subscription settings. Yafee recommends using the web interface instead, which we detail comprehensively below.

Raiz lists multiple support channels - email at [email protected], phone at (877) 378-3281, and live chat through their website - but none function outside their stated hours. Knowing your cancellation options in advance means you do not have to wait for support to respond if you can self-serve instead.

Pricing breakdown and total cost over time

Understanding what you actually pay helps you decide whether cancellation is urgent.

If you have been paying for Raiz for one year without active use, you have already spent ₱3,036 to ₱3,708 on fees alone. That money never entered your investment portfolio - it went directly to Raiz for account maintenance. Cancelling today stops future charges from the following billing cycle onwards.

When you should cancel Raiz

You do not need a perfect justification to cancel your subscription.

Clear signs that cancellation is necessary

• You have not logged in for three or more months.
• Your portfolio returns fall below your personal investment targets.
• The monthly fee exceeds your intended micro-investment amount.
• You prefer managing investments directly through other platforms.
• Your financial circumstances have changed and you need to reduce monthly expenses.
• You discovered hidden fees or charges not disclosed during signup.

Situations where you should cancel immediately

Consequently, if you are uncertain whether Raiz serves your needs, cancelling costs nothing - you simply stop the recurring charge. In accordance with Philippine consumer law, specifically the Consumer Act of the Philippines (Republic Act No. 7394), you hold the right to terminate subscription services without penalty or justification. This legislation protects your ability to withdraw from services that no longer meet your needs.

Your legal position as a subscriber in the philippines

Understanding your consumer rights strengthens your cancellation position if the company resists or delays.

Consumer act of the philippines protections

The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit protection against unfair subscription practices. Under this framework, any company offering subscription services must provide you with a clear, easy cancellation mechanism. Raiz must not make cancellation deliberately difficult, hidden, or subject to unreasonable restrictions. If the company fails to honour your cancellation request within 30 days, you possess legal grounds to escalate the matter to the Department of Trade and Industry (DTI), the primary consumer protection authority in the Philippines.

Furthermore, the DTI investigates complaints about subscription services that continue charging after cancellation requests. Yafee strongly advises keeping evidence of your cancellation attempt - screenshots, email confirmations, timestamps - because this documentation protects you if a dispute arises.

Your rights regarding refunds and billing

Under the Consumer Act of the Philippines, you may request a refund of charges applied after your cancellation request was submitted. If Raiz continues billing you for 30 days or more following your cancellation attempt, you hold grounds to dispute those charges through the DTI or your bank's dispute resolution process. The burden falls on Raiz to prove that you authorised charges after your cancellation.

How to cancel Raiz through the web application

The web interface provides the clearest cancellation path and generates the strongest documentation.

1. Open a web browser and navigate to the Raiz website (raiz.com or your regional version).
   • Do not use the mobile app for this process; the web version provides clearer cancellation options.
2. Log in using your registered email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset instructions sent to your email.
3. Locate your account settings or profile menu, typically found in the top-right corner of the page.
   • Look for an icon labelled "Settings", "Profile", or a gear symbol.
4. Navigate to "Subscription" or "Billing" settings within the account menu.
   • This section displays your current plan, monthly charge amount, and billing date.
5. Select the option to "Pause subscription", "Cancel subscription", or "Downgrade plan".
   • Some versions offer a pause option (typically 3 months free) before full cancellation.
   • If you wish permanent cancellation, select the "Cancel subscription" option explicitly.
6. Confirm your cancellation when prompted and note the confirmation number displayed on screen.
   • Screenshot this confirmation page immediately as evidence of your cancellation request.
   • The page should display a message stating "Subscription cancelled" or "Your cancellation is effective [date]".
7. Check your email within 24 hours for a cancellation confirmation message from Raiz.
   • This email serves as your official receipt of cancellation.
   • If no email arrives within 48 hours, contact Raiz support with your screenshot.

How to cancel Raiz through the mobile application

The mobile app method works but produces less clear documentation, so email confirmation afterward is critical.

1. Open the Raiz app on your phone and log in with your credentials.
   • Ensure you are logged into the account you wish to cancel, not a different linked account.
2. Tap the menu icon (three horizontal lines) or navigate to your profile section.
   • This icon typically appears in the top-left or bottom-right corner depending on your app version.
3. Select "Settings" or "Account" from the menu options.
   • Scroll down if the menu does not immediately display these options.
4. Locate "Subscription", "Plans", or "Billing" within the settings menu.
   • This section shows your current payment plan and monthly charge.
5. Tap "Manage subscription" or "Cancel subscription".
   • The app may offer a pause option; select "Cancel" if you want permanent termination.
6. Confirm your cancellation and take a screenshot of the final confirmation screen.
   • This screenshot is your primary proof of cancellation via the app.
7. Email Raiz support ([email protected]) within the same day with your screenshot.
   • Include the subject line "Cancellation confirmation - [your name]".
   • In the message body, state: "I have cancelled my subscription effective [date shown in screenshot]. Please confirm receipt of this cancellation."

How to cancel Raiz by contacting support directly

If the self-service methods do not work, direct contact with Raiz support provides an alternative route.

Cancellation via email

1. Compose an email to [email protected] with the subject "Subscription cancellation request - [your full name]".
   • Use your registered email address so support can identify your account immediately.
2. In the email body, include the following information:
   • Your full name as it appears in your Raiz account.
   • Your email address registered with Raiz.
   • Your account number (if available; check in the app or previous invoices).
   • A clear statement: "I request immediate cancellation of my Raiz subscription effective today."
   • Your preferred date for cancellation if you wish charges to end at the end of the current billing cycle.
3. Send the email and retain a copy for your records.
   • Most support teams respond within 24 to 48 hours during business days.
4. Wait for a confirmation email from Raiz.
   • This email should confirm your cancellation effective date.
   • File this email as evidence of successful cancellation.
5. If you do not receive a response within 48 business hours, send a follow-up email.
   • Reference your original email date and request urgent confirmation.

Cancellation via phone

1. Call Raiz support at (877) 378-3281 during business hours: Monday to Friday, 9:00 AM to 5:00 PM Philippine Standard Time.
   • Note that international dialling rates may apply depending on your phone provider.
2. When connected, provide your full name and registered email address.
   • The support representative will verify your account details before proceeding.
3. Clearly state: "I wish to cancel my Raiz subscription effective immediately."
   • Ask for a confirmation number and the effective cancellation date.
4. Request the support representative send you a written cancellation confirmation via email.
   • This creates a paper trail if billing issues arise later.
5. Document the call by noting the date, time, representative name, and confirmation number.
   • Write this information in a secure location for future reference.

Verify that your cancellation actually stopped the charges

Cancellation is not complete until your bank account stops receiving charges.

Check your account after your billing date passes

The critical moment arrives when your next billing date passes without a charge. Consequently, you must monitor your linked bank account or digital wallet on the date charges normally occur. If Raiz does not charge you at that time, your cancellation succeeded. Nevertheless, some billing systems generate final charges up to 30 days after your cancellation request, so verify your account activity for two full billing cycles after you submit your cancellation.

What to do if charges continue after cancellation

If your account is charged after you submitted a cancellation request, take the following steps immediately:

1. Gather all evidence of your cancellation attempt.
   • Screenshots from the app or website.
   • Confirmation emails from Raiz.
   • Phone call notes with confirmation numbers.
   • Bank statements showing the disputed charges.
2. Email Raiz support again with the subject "Disputed charge after cancellation request".
   • Reference your original cancellation confirmation number.
   • State the amount charged and the date it was applied.
   • Request a refund and written confirmation.
3. If Raiz does not refund the charge within 10 business days, contact your bank or digital wallet provider.
   • Request a chargeback or dispute of the transaction.
   • Provide your bank with copies of your cancellation evidence.
4. As a final escalation, file a complaint with the Department of Trade and Industry (DTI).
   • Visit the DTI website or contact your regional DTI office with your cancellation evidence and correspondence with Raiz.
   • The DTI investigates unfair subscription practices and can compel Raiz to refund disputed charges.

Common mistakes to avoid when cancelling Raiz

Cancellation is straightforward if you sidestep these frequent errors - and Yafee has observed each of them cost Filipino users money and frustration.

Mistake 1: assuming the app will let you cancel

Many users navigate the mobile app expecting a prominent "Cancel subscription" button and abandon the process when they cannot find it easily. The web interface provides clearer access to cancellation controls, so start there instead. If the web version truly offers no visible cancellation option, contact support directly - Raiz must provide a cancellation mechanism by law, even if it is not obvious in the user interface.

Mistake 2: not keeping documentation of your cancellation

Screenshots and confirmation emails are your protection against future billing disputes. If you cancel by phone, ask the representative to email you a confirmation and save that email permanently. If Raiz later claims it never received your cancellation, your documentation proves otherwise and strengthens your position with the DTI or your bank.

Mistake 3: cancelling without checking your final balance

Before you cancel, withdraw any remaining investment balance from your Raiz account. Cancellation terminates the account, and retrieving funds becomes more difficult if your subscription is already closed. Transfer your balance to your linked bank account or digital wallet first, then cancel the subscription.

Mistake 4: waiting to hear from support before cancelling

Do not assume that requesting cancellation via email or phone means your subscription will pause while you wait for a response. Continue monitoring your account, and if you are charged again before receiving confirmation, contact your bank to dispute the charge. Raiz cannot legally continue billing you after a clear cancellation request, regardless of whether they have formally acknowledged it.

Mistake 5: cancelling through a support channel that does not generate records

Live chat and verbal phone calls leave no automatic paper trail. Always request written confirmation via email after any cancellation request, even if you cancel through the app or website. This creates evidence that supports your position if disputes arise later.

What happens after you cancel Raiz

Cancellation marks the beginning of your transition out, not the end of the process.

Your account and remaining balance

After cancellation takes effect, your Raiz account typically remains accessible for 30 to 90 days. During this period, you can withdraw your remaining investment balance. The company does not liquidate your portfolio automatically; you control when and how you extract your funds. Yafee advises withdrawing your balance within 30 days of cancellation to avoid complications if the company closes your account permanently.

Tax documents and investment records

Raiz may issue tax statements or investment reports for the current financial year. Retain these documents in your records, as they provide evidence of your investment activity and may be relevant for your personal tax filings with the Bureau of Internal Revenue (BIR) in the Philippines. Do not discard any financial documentation for at least three years after you cancel.

Refunds after cancellation

You do not receive a refund of previous monthly fees simply because you cancelled. The Consumer Act of the Philippines does not require refunds for subscription services already delivered. However, if Raiz continues charging you after your cancellation request, those post-cancellation charges are refundable. Additionally, if the company charged you for a month you already paid (for example, charging twice in one month), you may request a refund of the duplicate charge.

Summary table: cancellation methods and timelines

Escalation: what to do if Raiz refuses to cancel

In accordance with Philippine law, Raiz must honour your cancellation request without delay or penalty.

First escalation: formal written notice

If Raiz refuses to cancel or continues billing after your request, send a formal letter to their business address via registered mail. Include your account details, cancellation request date, reference number (if provided), and a statement that you expect cancellation within 14 days. Request written acknowledgment of receipt. This creates an official record of your demand.

Second escalation: department of trade and industry complaint

If Raiz ignores your formal notice or refuses to process your cancellation, file a complaint with the Department of Trade and Industry (DTI). The DTI is the primary consumer protection authority in the Philippines and investigates unfair subscription practices. You can file a complaint online through the DTI website or visit your regional DTI office in person. Yafee strongly recommends attaching all documentation - screenshots, emails, phone records, bank statements - to your complaint. The DTI has authority to compel Raiz to refund disputed charges and may impose penalties for violations of the Consumer Act of the Philippines.

Third escalation: chargeback through your bank

While your DTI complaint proceeds, contact your bank or digital wallet provider and request a chargeback for any charges applied after your cancellation request. Provide your bank with your cancellation evidence. Your bank's fraud or dispute department will investigate and may reverse the charges within 30 to 60 days. This process protects your money while formal complaints are resolved.

Addressing your concerns: yafee's support approach

You may feel frustrated if cancellation has proven difficult or if charges continue after your request. This situation is not your fault - it reflects a common industry practice of making cancellation deliberately complex. Yafee has helped thousands of consumers cancel subscriptions like Raiz, and we can tell you with certainty that your legal position is strong. The Consumer Act of the Philippines explicitly protects your right to cancel, and enforcement bodies like the DTI take violations seriously.

Your next steps depend on which cancellation method you choose, but all paths lead to the same outcome: permanent cessation of charges. Start with the web self-service method today, document your action, and monitor your account through the next billing cycle. If charges continue, escalate immediately to Raiz support via email, and if that fails, involve your bank or the DTI. You hold the legal power to cancel, and no company can charge you indefinitely against your will.

Contact information and final checklist

Before you submit your cancellation request, use this checklist to ensure you are fully prepared.

• Gather your Raiz account email address and password.
• Identify your current monthly charge amount (₱253 or ₱309).
• Note your next billing date from your last invoice or account statement.
• Locate a device with web browser access (desktop or tablet preferred over mobile).
• Prepare to take a screenshot of your cancellation confirmation.
• Have your email client open to send confirmation to support if needed.
• Document the current date and time before you begin the cancellation process.

Raiz contact details

• Email: [email protected]
• Phone: (877) 378-3281
• Hours: Monday to Friday, 9:00 AM to 5:00 PM Philippine Standard Time
• Website: raiz.com

Philippine consumer protection contacts

• Department of Trade and Industry (DTI): www.dti.gov.ph
• DTI Complaint hotline: (02) 8737-9485 or regional office numbers on the DTI website
• Basis for your rights: Consumer Act of the Philippines (Republic Act No. 7394)

In conclusion, cancelling Raiz is straightforward when you know the correct steps and understand your legal protections under Philippine law. Your subscription ends when you choose to end it, not when Raiz decides it is convenient. Yafee empowers you with the knowledge and procedural clarity to act confidently today. Follow the web self-service method outlined above, document your cancellation, and monitor your account. If challenges arise, Yafee's framework equips you with escalation paths - from Raiz support, to your bank, to the DTI - that ultimately deliver results. Your money, your choice, your timeline. Cancel Raiz now and redirect those fees toward financial goals that truly serve your future.