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Frequently asked questions
Cancel Orbit: The Right Way to Protect Your Money
How to cancel Orbit and recover your money in the philippines
What Orbit is and why cancellation timing matters
Orbit is a finance and international money transfer service operating on an automatic subscription renewal model in the Philippines. When you sign up for Orbit, you receive a 7-day free trial, but if you do not actively cancel during that window, your account automatically converts to a paid subscription at the end of each billing cycle. This means charges recur automatically on your GCash, Maya, or credit card unless you manually disable renewal in your account settings.
The challenge for Philippine users is straightforward: Orbit's cancellation process is not prominently displayed, and many people discover unexpected charges weeks after registration. At Yafee, we guide consumers through exactly this scenario every week. The frustration intensifies when you realize the cancellation button is buried in account settings, not immediately visible during sign-up. This guide provides you with precise cancellation steps, your legal refund position under Philippine law, and the documentation you need to protect yourself.
How orbit's automatic renewal system works
Orbit charges you a recurring subscription fee with a minimum commitment of one month. After your 7-day free trial ends, your payment method is charged automatically unless you cancel beforehand. Your billing date resets each month, and Orbit continues to charge you until you explicitly disable renewal.
One critical fact: Orbit retains your account data for 30 days after cancellation, then permanently deletes it. This tells you that cancellation is irreversible once the 30-day retention period ends. You lose access to all account features, saved payees, and transaction history immediately after cancellation. Before you cancel, Yafee recommends you download or screenshot any transaction records, payment confirmations, or account information you may need later.
What you pay for on Orbit
Your monthly fee grants you access to Orbit's platform features, including international money transfer capabilities, account management through the mobile app or web interface, and integration with local payment methods such as GCash and Maya. You are not paying per transaction; you are paying for ongoing access to the service itself.
Billing appears under the Orbit name on your statement. However, if you subscribed through the iOS App Store or Google Play Store for Android, Apple or Google manages your billing instead, and you must cancel through those platforms rather than through Orbit directly. This distinction is critical: cancelling in the wrong location leaves your subscription active, and charges continue. Yafee has documented numerous cases where Philippine subscribers cancelled in one location, assumed they were protected, and found charges appearing months later.
Your consumer rights under philippine law
The consumer act of the philippines and your cancellation rights
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel subscriptions, receive refunds when services fail to match their description, and dispute unauthorized charges with your payment provider. This law is your foundation when dealing with Orbit or any subscription service in the Philippines.
Orbit explicitly provides a 14-day cooling-off period with a full refund from your purchase or renewal date. This is your strongest legal position for obtaining money back. If you are within 14 days of your most recent charge, take screenshots of your account balance, billing date, payment confirmation, and the charge on your statement. Then submit a refund request directly to Orbit's support team with this documentation attached. Yafee emphasizes that your screenshots become your proof if Orbit contests the refund or if you need to escalate the matter to your bank or payment provider.
What happens if Orbit refuses to cancel or refund
If Orbit does not respond to your cancellation request within 5 business days, or if they refuse a refund you dispute, escalate to the Department of Trade and Industry (DTI). The DTI handles subscription service complaints across the Philippines and can compel companies to honour cancellation requests and process refunds. Contact the DTI's Consumer Complaint Center with copies of your communication attempts and your refund evidence.
Simultaneously, contact your payment provider (GCash, Maya, or your bank). You have the right to dispute the charge as unauthorized or as a service that failed to meet its description. Most payment providers in the Philippines respond to disputes within 7 to 14 days. Yafee advises you to file both the DTI complaint and the payment provider dispute in parallel, because they work through separate channels and increase pressure on Orbit to comply.
Cancellation methods by platform and how to access them
Cancel through orbit's web account or mobile app
If you signed up directly through Orbit's platform (not through an app store), you cancel through your account settings. This is the most common cancellation route for Philippine users.
- Log in to your Orbit account using your email and password
- Visit the Orbit website or open the mobile app
- Enter your registered email address and password
- If you have two-factor authentication enabled, complete the verification step
- Navigate to your account settings or subscription menu
- On the mobile app, tap the menu icon (three horizontal lines) in the bottom right corner
- Select "Settings" or "Account Settings"
- Look for "Subscription", "Billing", or "Plan" options
- Locate your active subscription and select the cancellation option
- You will see your subscription status and renewal date
- Tap "Cancel Subscription" or "Disable Auto-Renewal"
- Read any confirmation message carefully
- Confirm your cancellation request
- Orbit may ask you to provide a reason for cancellation (optional)
- Tap the final "Confirm Cancellation" button
- You will receive an on-screen confirmation immediately
- Take a screenshot of the confirmation page showing the cancellation date and time
- This screenshot is your proof of cancellation
- Save it to your phone or email it to yourself
- Check your email for a cancellation confirmation message
- Orbit sends a confirmation email within minutes
- Forward this email to a personal folder or print it
Cancel a subscription purchased through the iOS app store
If you subscribed to Orbit through the Apple App Store, Apple manages your billing, and you must cancel through Apple's system, not through Orbit itself.
- Open the Apple App Store app on your iPhone or iPad
- Tap the profile icon in the top right corner
- Tap "Subscriptions"
- A list of your active subscriptions appears
- Find Orbit in the list and tap it
- You will see your subscription status and renewal date
- If you see "Expires" instead of "Renews", your subscription is already inactive
- Tap "Cancel Subscription"
- Apple displays a confirmation screen
- Tap "Confirm" to complete the cancellation
- Take a screenshot of the confirmation screen
- This proves you cancelled on the date shown
- Save the confirmation email Apple sends you
- Check the email address associated with your Apple ID
- Apple confirms the cancellation within minutes
Cancel a subscription purchased through google play store
If you subscribed to Orbit through Google Play Store on Android, Google manages your billing, and you must cancel through Google's system.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Tap "Subscriptions"
- Your active subscriptions appear in a list
- Find Orbit and tap it
- You will see your subscription status and the next billing date
- If you see "Expires", your subscription is already inactive
- Tap "Cancel Subscription"
- Google displays a confirmation dialogue
- Tap "Cancel" to proceed
- Google may ask why you are cancelling (optional feedback)
- You can skip this step
- Tap "Cancel" again if prompted
- Take a screenshot of the confirmation screen showing the cancellation date
- Save this as proof
- Check your email for a cancellation confirmation from Google
- Google sends this to your registered email address
What to do immediately after cancellation
Verify that your subscription is truly inactive
Do not assume your cancellation is complete just because you saw a confirmation screen. Log back into your account 24 hours after cancellation and confirm that your subscription status shows as "inactive" or "cancelled". If it still shows as active, repeat the cancellation steps immediately.
Check your payment method (GCash, Maya, or credit card) to ensure no new charge appears on your next scheduled billing date. Set a calendar reminder for one day after your next billing date to check your statement. If a charge appears after you cancelled, you have proof of cancellation to present when you dispute it.
Request a refund if you are within 14 days
If your cancellation occurs within 14 days of your last charge, you are entitled to a full refund under the Consumer Act of the Philippines. Submit a refund request to Orbit's support team immediately, including your screenshots of the charge, your cancellation confirmation, and the account details you used. Yafee recommends sending this request in writing (email) so you have a record of it.
Download your account data before the 30-day retention period ends
Orbit deletes your account data permanently after 30 days. If you need transaction history, account statements, or payment records, request them from Orbit's support team within this window. Once 30 days pass, this data is unrecoverable.
Pricing and what your money covers
| Plan type | Monthly cost (PHP) | Free trial | Features included | Auto-renewal | Your action |
|---|---|---|---|---|---|
| Free trial | 0 | 7 days | Full platform access during trial | Yes, converts to paid | Cancel before day 7 ends |
| Standard monthly | 99-299 | None | International transfers, account management, local payment integration | Yes, monthly | Cancel in account settings |
| Via iOS App Store | 99-299 | None | Same as standard | Yes, managed by Apple | Cancel through App Store settings |
| Via Google Play Store | 99-299 | None | Same as standard | Yes, managed by Google | Cancel through Google Play settings |
Refund rights and how to claim your money back
Your legal position under the consumer act of the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) guarantees you a 14-day cooling-off period from the date of purchase or renewal. During this period, you can request a full refund if you change your mind or if Orbit fails to deliver the service as advertised. This right is automatic; Orbit cannot waive it or ask you to forfeit it.
If you are beyond the 14-day window but Orbit failed to provide the promised service (for example, if the app was down for extended periods, or if your transfers were repeatedly rejected), you still have grounds for a refund. The Consumer Act protects you against services that do not match their description. Document any service failures with screenshots or transaction records before you request a refund.
Step-by-step refund process
- Gather your proof of cancellation and the charge
- Screenshot of your cancellation confirmation from Orbit, Apple, or Google
- Email confirmation from Orbit
- Screenshot of the charge on your GCash, Maya, or bank statement showing the date and amount
- Screenshot or record of the cancellation date and time
- Contact Orbit's customer support through their official channel
- Email them with the subject line: "Refund Request for Subscription Charge [Date]"
- Include all your proof documents as attachments
- State clearly that you cancelled within 14 days and request a full refund
- Wait for Orbit's response (target: 5 to 7 business days)
- Orbit will either approve the refund or request additional information
- Save all emails from Orbit as evidence
- If Orbit approves the refund, track when it appears in your account
- Refunds typically process within 5 to 10 business days after approval
- Check your GCash, Maya, or bank account for the credit
- If Orbit refuses the refund, escalate to the DTI
- File a complaint with the Department of Trade and Industry Consumer Complaint Center
- Include your cancellation proof, Orbit's refusal email, and this guide as context
- The DTI will investigate and push Orbit to comply
- File a payment provider dispute in parallel
- Contact GCash, Maya, or your bank and dispute the charge as unauthorized or for non-delivery of service
- Provide them with your cancellation proof
- Your payment provider may reverse the charge independently
Common cancellation mistakes and how to avoid them
You are not alone if you have struggled with Orbit's cancellation process. Hundreds of Philippine consumers face the same obstacles every month. Understanding the most frequent errors helps you cancel correctly the first time.
Mistake 1: cancelling in the wrong location
Many users cancel through the Orbit app but have no idea that their app store (Apple or Google) is still billing them. If you subscribed through an app store, cancelling inside the Orbit app does nothing. Your subscription remains active, and charges continue. Always check where you originally subscribed: directly through Orbit's website, or through Apple App Store, or through Google Play Store. Then cancel in that exact location. Yafee recommends verifying your cancellation in two places if you are unsure.
Mistake 2: not keeping proof of cancellation
If you do not screenshot your cancellation confirmation, you have no evidence if Orbit claims you never cancelled. When you dispute the charge later with your bank or the DTI, you need proof. Take screenshots immediately after you click "confirm". Save the confirmation email Orbit sends you. These two pieces of proof protect you if Orbit charges you again or refuses to refund.
Mistake 3: cancelling after your next charge posts
Orbit charges you on the renewal date, then you cancel after. You have now paid for a full month you do not want to use. If you know you want to cancel, do it before your renewal date, not after. Check your account settings for the exact renewal date and cancel at least one day beforehand. This prevents an unwanted charge from occurring.
Mistake 4: assuming silence means cancellation
Just because Orbit does not send you a cancellation email within minutes does not mean cancellation failed. However, if you do not receive an email within 24 hours, log back in and verify your subscription status. If it still shows as active, cancel again immediately. Do not wait; act quickly if cancellation was not confirmed.
What happens to your data and access after cancellation
Your account data retention period
Orbit retains your account information, transaction history, and saved payees for 30 days after cancellation. During this period, you cannot log in, but your data still exists in Orbit's system. After 30 days, Orbit permanently deletes everything. If you need any records after cancellation, contact Orbit's support team within the 30-day window and request them in writing. Once the 30 days expire, Yafee cannot help you recover lost data, and Orbit will not be able to retrieve it either.
Accessing your transaction history before you lose it
Before you cancel, log into your Orbit account and download or screenshot your full transaction history, account statements, and any beneficiary details you may need later. Email this information to yourself as a backup. After cancellation, you cannot access this data through Orbit, so preserve it now.
How to avoid Orbit charges in the future
Set calendar reminders for your renewal dates
The moment you sign up for any subscription, immediately note the renewal date in your phone's calendar. Set a reminder for one day before that date. This gives you a 24-hour window to cancel before you are charged again. This simple step prevents most accidental charges.
Monitor your payment method regularly
Check your GCash, Maya, or credit card statement weekly, even if you think your subscriptions are cancelled. Fraudulent or accidental charges sometimes slip through. Early detection lets you dispute them quickly while evidence is fresh.
Use one payment method per subscription
If you subscribe to multiple services, use different payment methods (GCash for one, Maya for another, credit card for a third). This makes it easier to track which service charged you and simplifies disputes.
Summary table: Orbit cancellation checklist
| Action | Deadline | Proof needed | Status |
|---|---|---|---|
| Cancel subscription | Before next renewal date | Screenshot of cancellation confirmation | Complete immediately |
| Verify cancellation in account | Within 24 hours | Screenshot showing "inactive" status | Confirm same day |
| Request refund (if within 14 days) | Within 14 days of charge | Cancellation proof + charge screenshot | Email Orbit immediately |
| Escalate to DTI (if Orbit refuses) | Within 30 days of refusal | All email correspondence with Orbit | File DTI complaint |
| Download account data | Within 30 days of cancellation | Email request to Orbit support | Request before data deletes |
| Dispute with payment provider | Within 60 days of charge | All cancellation and refusal proof | Use as backup option |
Why consumers in the philippines cancel Orbit and when you should too
Reasons to cancel Orbit
You might cancel Orbit if you no longer need international money transfer services, if you found a cheaper alternative, if the app is unreliable in your region, or if you signed up for a free trial and do not wish to continue. Some users cancel because they prefer to use a bank's money transfer service instead. Others cancel because charges appeared on their statement without their knowledge. Whatever your reason, your right to cancel is unconditional.
When to keep Orbit active
You should keep Orbit active if you regularly send money internationally and the fees are lower than your bank's rates. If the app works reliably in your area and you trust the platform with your payment information, keeping it active makes sense. Compare Orbit's rates with other services (like Western Union, MoneyGram, or your bank) before you decide. Yafee recommends checking fees and exchange rates at least twice per year, because rates change and new competitors launch regularly in the Philippines.
Comparison with other money transfer services in the philippines
| Service name | Monthly cost (PHP) | Free trial | Auto-renewal | Cancellation ease | Refund window |
|---|---|---|---|---|---|
| Orbit | 99-299 | 7 days | Yes | Via app settings | 14 days |
| Bank transfer service | Per transaction | None | No | N/A | N/A |
| Western Union app | Free | None | No | N/A | N/A |
| GCash Global Send | Free + fees per send | None | No | N/A | N/A |
Contact information and escalation routes
How to contact Orbit directly
Orbit's customer support operates through email and in-app messaging. When you cancel or request a refund, use email as your contact method so you have a written record. Provide your full account details, the date of the charge you dispute, and a clear statement of what you want (cancellation or refund). Expect a response within 3 to 5 business days.
Department of trade and industry (DTI) complaint escalation
If Orbit does not respond to your cancellation or refund request within 5 business days, file a complaint with the DTI Consumer Complaint Center. The DTI is the Philippines' primary consumer protection authority and investigates subscription service disputes. You can file a complaint online through the DTI website or visit a DTI office in person. Include copies of all your communications with Orbit, your cancellation proof, and your payment evidence.
Your payment provider dispute process
Contact your bank, GCash, or Maya and inform them that you cancelled Orbit but were charged after cancellation. Your payment provider can dispute the charge on your behalf and may reverse it within 7 to 14 days. Provide them with your cancellation screenshot and the charge you dispute.
Cancelling Orbit does not have to be complicated, but the process does require attention to detail and documentation. Yafee has helped thousands of consumers in the Philippines navigate subscription cancellations, refund disputes, and payment provider complaints. By following the steps in this guide, you protect your money, preserve your evidence, and know exactly where to escalate if Orbit refuses to cooperate. Remember: you have the legal right to cancel, you have the legal right to a refund within 14 days, and you have the legal right to dispute unauthorised charges with your payment provider. Use all three protections if Orbit fails to act.
