How to cancel Inmatessearcher and stop recurring charges in the philippines

What Inmatessearcher is and why you should cancel it

Inmatessearcher is a U.S.-based subscription service operated by Truth Now LLC in Glendale, California. The platform allows users to search inmate records, mugshots, and correctional facility details across American prisons. However, for Filipino subscribers, this service delivers little practical value because the entire database focuses exclusively on U.S. correctional institutions.

The company uses an auto-renewing subscription model. Your payment method is charged automatically every billing cycle unless you actively cancel before the renewal date. For Filipino users, this creates immediate friction: you pay in Philippine pesos through international payment gateways, incur foreign exchange fees, and receive customer support only in English during U.S. business hours.

Many Filipinos sign up out of curiosity or for legitimate research purposes, then find themselves trapped in a cycle of recurring charges with no transparent cancellation path. The service deliberately obscures its cancellation process, offers no live chat support, maintains slow email response times, and provides a phone line that is difficult to reach. Yafee has compiled this guide to cut through all of that obscurity and give you the fastest, most reliable method to cancel Inmatessearcher right now.

Why recurring subscription charges trap filipino users

Inmatessearcher charges a recurring subscription fee that renews automatically unless you take deliberate action to stop it. The service advertises no free trial period, imposes no minimum contract term, and lists no money-back guarantee in its published terms. Your subscription begins the moment you purchase it, which means your first charge is processed immediately.

The company does not clearly display PHP pricing or local payment methods such as GCash or Maya on its website. Most Filipino users end up paying in USD through international payment gateways, which triggers additional foreign exchange markups from their banks. By the time you realize the service does not meet your needs, you have already been charged at least once, and you face another charge at the next renewal date unless you cancel actively.

How Inmatessearcher structures its philippine operations

The company lists a support email address, a U.S. phone line, and an opt-out page on its website. Nevertheless, phone support operates only during U.S. business hours, response times to email inquiries stretch across weeks, and numerous users report that their cancellation requests were ignored entirely.

Importantly, Inmatessearcher's terms state that Philippine law governs the contract and disputes are resolved through arbitration in the Philippines. This unusual provision grants you stronger consumer protections than you might expect from a foreign online service. You can use this legal anchor as leverage if the company refuses to cancel or continues to charge you after you request cancellation.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when you sign up for a foreign online service.

This foundational law requires that any subscription service must allow you to cancel easily, must stop charging you the moment you request cancellation, and must not engage in deceptive practices such as hiding the cancellation option or ignoring cancellation requests. Section 10 of the Consumer Act explicitly grants you the right to accurate information about pricing, billing cycles, and cancellation procedures. If Inmatessearcher fails to provide clear cancellation instructions or continues to charge you after you cancel, the company is in direct violation of Philippine consumer law.

Your legal position as a filipino subscriber

Under the Consumer Act of the Philippines, you have the following enforceable rights:

• You may cancel your subscription at any time without penalty or justification.
• The company must process your cancellation request within a reasonable timeframe (typically 3 to 5 business days).
• The company must cease all charges to your payment method once your cancellation takes effect.
• You may dispute any charge that appears after you cancel through your bank or credit card issuer.

If Inmatessearcher refuses to cancel your subscription or continues to bill you after cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph. The DTI enforces consumer protection laws and can compel the company to refund unauthorized charges.

Your rights regarding disputed and foreign charges

If charges appear on your credit card or bank account after you cancel, you have the right to dispute the transaction with your bank under Bangko Sentral ng Pilipinas (BSP) rules. Most Filipino banks allow you to reverse unauthorized or disputed foreign charges within 90 days of the transaction date. Yafee recommends that you save all evidence of your cancellation request, confirmation emails, and statements showing unwanted charges. These records become critical if you need to escalate a dispute with your bank or file a complaint with the DTI.

Step-by-step cancellation methods

Inmatessearcher provides multiple cancellation routes, though none are prominently advertised on the main website.

Method 1: cancel through the official opt-out page

The company maintains an opt-out page accessible through its website. This is the fastest method if you can locate and access it.

1. Visit the Inmatessearcher website and locate the "Opt-Out" or "Cancel Subscription" link, typically found in the footer or account settings section.
2. Enter your email address associated with your account.
3. Follow the on-screen prompts to confirm your cancellation request.
4. Check your email inbox for a cancellation confirmation message within 24 hours.
5. Save this confirmation email as proof of your cancellation date.

Method 2: send a written cancellation request to the mailing address

If the opt-out page is inaccessible or you prefer a paper trail, you can mail a written cancellation request to Inmatessearcher's registered address. This method creates documented evidence and complies with formal cancellation requirements under Philippine consumer law.

1. Compose a formal cancellation letter addressed to Inmatessearcher that includes:
   • Your full name as it appears on your account.
   • Your email address linked to the subscription.
   • Your phone number (if registered with the account).
   • A clear statement: "I request to cancel my Inmatessearcher subscription effective immediately."
   • The date you wish the cancellation to take effect.
   • Your signature.
2. Send your letter via registered mail with proof of delivery to the Inmatessearcher address listed below.
3. Retain your registered mail receipt and tracking number.
4. Allow 5 to 10 business days for processing.
5. Verify that no charges appear on your next billing cycle.

Method 3: email cancellation request to support

You may also submit a cancellation request via email, though response times are typically slow. Yafee advises using this method only as a secondary option alongside the mailing address approach.

1. Send an email to [email protected] with the subject line: "Cancellation Request for [Your Email Address]".
2. Include the same information outlined in Method 2 (name, email, phone, cancellation request).
3. Request written confirmation of your cancellation.
4. Send the email from the address associated with your Inmatessearcher account.
5. Allow 7 to 14 business days for a response. If you receive no reply within this period, proceed with Method 4.

Method 4: dispute the charge with your bank or card issuer

If Inmatessearcher fails to cancel after you have submitted requests through the previous methods, contact your bank or credit card issuer directly and initiate a dispute.

1. Call or visit your bank's customer service center and request the dispute department.
2. Provide your bank with all evidence of your cancellation requests (confirmation emails, registered mail receipts, dated letters).
3. Explain that the service continued to charge you after you requested cancellation.
4. Request a chargeback or reversal of all unauthorized charges.
5. Follow your bank's dispute process, which typically requires submission of written documentation.
6. Most Filipino banks resolve disputes within 30 to 60 days.

Pricing and what you are paying

Inmatessearcher does not advertise a single standard price across all regions or currencies.

Your actual PHP cost depends on the current USD to PHP exchange rate at the time of billing. Most international payment processors add a 2 to 5 percent foreign exchange markup on top of the service fee. This means your total charge typically exceeds the advertised USD price when it hits your Philippine bank account.

Common mistakes that delay cancellation

You are not alone if cancellation feels unnecessarily complicated. Many Filipino subscribers encounter the same obstacles. Avoid these common errors to ensure your cancellation takes effect without delay.

Mistake 1: assuming you cancelled because you stopped using the service

Simply stopping your use of Inmatessearcher does not cancel your subscription. The service requires explicit, formal cancellation. Inactivity does not trigger automatic cancellation, and your subscription renews automatically regardless of whether you log in. You must submit an active cancellation request through one of the methods outlined above.

Mistake 2: relying on email alone without documentation

Email support at Inmatessearcher is notoriously slow and unresponsive. If you receive no reply within 14 days, your cancellation request may have been ignored entirely. Yafee recommends pairing any email request with a registered mail letter to create a documented record that a court or regulatory body can verify. Do not depend solely on email as your cancellation evidence.

Mistake 3: failing to save confirmation messages

If the opt-out page generates a confirmation, screenshot or print it immediately. Email confirmations should be forwarded to a secondary email address and saved in multiple locations. Inmatessearcher may claim later that no cancellation request was received. Your documentation protects you in disputes with your bank or formal complaints to the DTI.

Mistake 4: not checking your next billing statement

After you cancel, monitor your bank or credit card statement for the next 30 days. If a charge appears after your cancellation effective date, this is evidence of non-compliance. Immediately contact your bank to dispute the charge. Do not wait for a second or third unauthorized charge to appear.

Refunds and chargebacks

Inmatessearcher does not offer refunds for partial billing cycles or time already paid.

If you cancel on the 15th day of a 30-day billing cycle, you forfeit the remaining 15 days of access. The company will not prorate your subscription or credit your account for unused time. This is standard practice for subscription services, though Philippine consumer law does permit you to dispute charges that were incurred without clear disclosure of the non-refundable policy.

Recovering unauthorized post-cancellation charges

If Inmatessearcher continues to charge you after you cancel, these charges are unauthorized under Philippine law. You have the legal right to recover them through your bank. Contact your card issuer or bank's dispute department and provide all evidence of your cancellation request. Your bank can reverse these charges through a chargeback process, which typically takes 30 to 60 days. Yafee advises retaining all documentation for at least six months in case you need to file a follow-up dispute or formal complaint with the DTI.

After cancellation: what happens next

Once your cancellation is processed, you should experience the following sequence of events.

Immediately after cancellation

Your access to Inmatessearcher may be revoked within hours or within 24 hours, depending on the cancellation method. If you cancelled through the opt-out page, your account access may terminate immediately. If you cancelled via mail or email, access may remain active for the remainder of your current billing cycle, after which the service will not renew.

On your renewal date

If you cancelled via mail or email, no charge should appear on your payment method on the date the next billing cycle would have begun. Monitor your statement closely. If a charge appears, this indicates that Inmatessearcher failed to process your cancellation. Immediately contact your bank and initiate a dispute.

30 days after cancellation

By this point, you should have confirmation that no additional charges have appeared. If you remain concerned about potential future charges, contact your bank and request that they block all future transactions from Inmatessearcher's merchant codes. Many Filipino banks allow you to add merchants to a block list to prevent unauthorized charges.

Comparison of cancellation methods

Each cancellation route carries different advantages and risks.

Contact information and mailing address

Submit your cancellation request to the following address on file for Inmatessearcher:

Inmatessearcher
Truth Now LLC
Glendale, California
United States

Additionally, you may contact the company through the following channels:

• Email: [email protected] (response time: 7 to 14 business days)
• Phone: +1 (855) 512-1119 (U.S. business hours only; international calls may incur charges)
• Website opt-out page: Available on the main Inmatessearcher website (fastest method)

Escalation: filing a complaint with the department of trade and industry

If Inmatessearcher refuses to cancel or continues to charge you after cancellation, escalate your complaint to the Department of Trade and Industry (DTI). The DTI investigates consumer protection violations and can compel companies to issue refunds.

Visit dti.gov.ph to file an online complaint or visit your nearest DTI office. Provide all documentation of your cancellation requests, confirmation messages, and unauthorized charges. The DTI typically resolves complaints within 30 to 60 days. Yafee recommends filing a DTI complaint if you have made at least two cancellation attempts and the company has ignored both.

Why you should cancel Inmatessearcher now

Inmatessearcher delivers minimal value to Filipino users because its database covers only U.S. correctional facilities. The service charges recurring fees in USD, triggers foreign exchange costs, and provides no local customer support. Most importantly, the company deliberately obscures its cancellation process, ignores email requests, and maintains a phone line that is difficult for international callers to reach.

Under the Consumer Act of the Philippines, you have the unconditional right to cancel any subscription service without penalty. Inmatessearcher is legally required to honor your cancellation request within a reasonable timeframe and cease all charges immediately. If the company refuses to comply, you can dispute charges through your bank or file a formal complaint with the DTI.

Yafee has helped thousands of Filipino consumers cancel unwanted subscription services by providing clear, legally grounded cancellation procedures. Use the methods outlined above to cancel Inmatessearcher, retain all documentation, and monitor your next billing statement to confirm that no unauthorized charges appear. If you encounter resistance, escalate to your bank or the DTI with your saved evidence. Your consumer rights are protected under Philippine law, and Yafee is here to ensure you exercise them effectively.