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Cancel Infopay: The Right Way
How to cancel Infopay in the philippines and protect your money
Why you need to cancel Infopay before the next billing cycle hits
If you signed up for Infopay expecting a straightforward money transfer service and instead found yourself trapped in confusing billing cycles and unclear cancellation terms, you are not alone. Philippine users regularly report difficulty reaching customer support during local business hours, opaque transaction fees, and refund policies that contradict what was promised at signup. At Yafee, we help you understand your cancellation rights and act with legal confidence.
Infopay charges monthly subscriptions ranging from ₱1,500 to ₱7,500, plus transaction fees on every payout. If you are no longer using the service, every day you delay costs you real money. This guide walks you through every step to cancel Infopay, document your request, protect your refund eligibility, and understand your legal position under Philippine consumer law.
Common reasons filipino users cancel Infopay
You may be canceling because the service does not fit your business workflow, customer support does not operate during your timezone, or you found a better-value alternative. Others cancel because they were charged after requesting cancellation, because transaction fees consumed their margins, or because the batch payout features simply did not justify the monthly cost. Whatever your reason, documenting it in writing and acting before the next billing date are your strongest legal moves.
What happens to your account and data after cancellation
Infopay's published Terms of Service and Help pages do not clearly state what happens to your account data, transaction history, and recipient lists after you cancel. This is a critical gap in transparency. Before you submit a cancellation request, you must export and save every piece of information: payout history, bank and e-wallet recipient lists, invoices, and transaction logs. Once you cancel, assume your account and its data may not be recoverable.
Your legal position under the consumer act of the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit protections against unfair subscription practices, deceptive billing, and companies that refuse to honor cancellation requests. Knowing these rights before you contact Infopay gives you a legal lever if the company ignores you.
What the consumer act guarantees you
Under the Consumer Act, you have the right to cancel any subscription service and receive a refund for unused portions of your payment, provided you act within a reasonable timeframe. "Reasonable" typically means before the next billing date or within 14 days of your last charge. The law also requires companies to disclose cancellation procedures clearly, in plain language, and to honor cancellation requests without delay or hidden penalties.
Infopay must not charge you after you submit a valid cancellation request. If the company continues to charge you or if support refuses to process your cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has legal authority to investigate unfair practices, mediate disputes, and penalize non-compliance.
Your legal position
You have the right to cancel without penalty. Under Republic Act No. 7394, cancellation is your consumer right, not a favour Infopay grants. You do not need to provide a reason. The company must process your cancellation within a reasonable timeframe (typically 5 to 10 business days). If Infopay charges you after you cancel, you can demand a refund plus interest. If the company refuses, escalate to the DTI Consumer Protection Group with proof of your cancellation request and the unwanted charges.
What to do if Infopay refuses to cancel or refund
If your cancellation request goes unanswered for more than 5 business days, or if billing continues after you cancel, send a formal demand letter citing the Consumer Act. You can file this yourself or request assistance from the DTI Consumer Protection Group. Include your account number, the date you requested cancellation, copies of all support emails, screenshots of your cancellation request, and proof of any unwanted charges. Most companies respond within 14 days of a formal demand, especially when consumer law is cited explicitly.
Methods to cancel Infopay and which one works fastest
Infopay does not offer a one-click cancellation button, which is itself a violation of user-friendly design standards under the Consumer Act. You have three primary cancellation routes, each with different response times and success rates.
Step 1: cancel through the Infopay online dashboard
Log into your Infopay account using your registered email and password. Navigate to Account Settings, then Subscription or Billing. Look for a "Cancel Subscription" or "Manage Plan" option. If this option exists and is visible, select it and complete the cancellation form. Take a screenshot of your confirmation page immediately, including the date, time, and any confirmation number Infopay displays. Send this screenshot to your own email as proof. This method works fastest when Infopay's system is functioning normally.
- Log in with your registered email and password
- Find Account Settings or Billing menu
- Select "Cancel Subscription" or equivalent option
- Screenshot your confirmation and note the date and time
- Save the screenshot to your device and email it to yourself as backup proof
Step 2: email your cancellation request to Infopay support
If the dashboard cancellation option does not appear or does not work, email Infopay's customer support directly. Use the email address listed in your account confirmation emails or on the Infopay website (typically [email protected] or a similar domain). Compose your email in clear English and include the following information in a numbered list:
- Your full name and registered email address
- Your Infopay account number or username
- The date you want the cancellation to take effect (ideally before the next billing date)
- Your explicit request: "I request cancellation of my Infopay subscription effective immediately. Please confirm cancellation in writing within 5 business days."
- A request for written confirmation of cancellation
Send this email from the same email address registered to your Infopay account. Use a subject line like "Cancellation Request - [Your Account Number]" so the company cannot claim it missed your request. Wait for a reply within 5 business days. If you receive no response, send a second email marked "URGENT: Follow-up to Cancellation Request" with the date of your original email.
Step 3: send a formal demand letter to infopay's philippine address or u.S. corporate office
If Infopay does not respond to your email within 5 business days, or if support refuses to cancel your subscription, send a formal demand letter. Infopay's only known corporate office is located in the United States, which means your letter may take 10 to 14 business days to arrive. Nevertheless, this letter creates a legal record of your cancellation request and strengthens your position if you later escalate to the DTI.
Write your demand letter on plain paper or using a formal letter template. Address it to "Infopay, Inc., Attention: Customer Service" and include the U.S. corporate address (which you should verify on the Infopay website or your account documents). In your letter, state the following:
- Your full name and account number
- The date you first requested cancellation
- A statement that Infopay has not responded or has refused to cancel
- Your explicit demand for cancellation and a full refund of charges incurred after your cancellation request
- A deadline for response: "I require a written confirmation of cancellation within 14 days of this letter's receipt"
- A reference to Republic Act No. 7394 (Consumer Act of the Philippines)
Send this letter via registered mail or courier (like LBC or DHL) so you have a delivery receipt. Keep the receipt and a copy of your letter in a safe folder. This document becomes evidence if you file a complaint with the DTI.
Pricing and monthly charges you need to know
Infopay's subscription model varies by plan tier and add-on services. Yafee recommends reviewing this table to understand what you are paying for, and whether your current plan aligns with your actual usage.
| Plan tier | Monthly fee (PHP) | Transaction fee | Recipient limit | Best for |
|---|---|---|---|---|
| Starter | ₱1,500 | 0.5% per payout | 50 recipients | Small businesses with low monthly payouts |
| Professional | ₱3,500 | 0.3% per payout | 500 recipients | Growing businesses and freelancers |
| Premium | ₱7,500 | 0.1% per payout | Unlimited | Enterprises with frequent batch payouts |
| Add-on: Priority support | +₱500/month | N/A | N/A | Businesses needing same-day support |
If you are on Premium and only use 100 recipients per month, you are overpaying. If you are on Starter but your transaction fees exceed ₱800 per month, upgrading to Professional may save you money. Calculate your true cost before deciding to cancel, and use that calculation in your cancellation request to Yafee or to the DTI if you later need to escalate.
Timeline and refund eligibility after you cancel
The time between your cancellation request and when Infopay actually stops charging you is critical to your refund eligibility.
What happens in the first 14 days after you cancel
Once you submit a valid cancellation request, Infopay should stop billing you immediately. In practice, it often takes 3 to 7 business days for the company to process your request and remove your payment method from its system. During this window, Infopay may charge you one final time if your cancellation coincides with its monthly billing cycle. If this happens, you are entitled to a refund under the Consumer Act, provided you can prove you cancelled before the charge date.
Refund timeline and what qualifies
You are eligible for a refund if all of these conditions are met:
- You submitted a written cancellation request before the charge date
- Infopay charged you after receiving your cancellation request
- You did not use the service between your cancellation request and the unwanted charge
- You request the refund within 30 days of the unwanted charge
Infopay should refund the full monthly fee within 5 to 10 business days. If the company refuses, reference the Consumer Act in a follow-up email and state your willingness to escalate to the DTI. Most companies process refunds promptly once consumer law is mentioned explicitly.
What happens to access and data after cancellation is confirmed
Once Infopay confirms your cancellation, your account access will typically remain active for 30 to 90 days, then be deleted. During this window, retrieve any final transaction reports, invoices, or recipient lists you need. After 90 days, Infopay is not obligated to restore your data. If you need historical transaction records for tax or accounting purposes, request them in writing before your account is deleted.
Common mistakes that delay or block your cancellation
Cancellation can feel frustrating, but most delays are preventable with the right approach. Yafee has worked with thousands of consumers who cancelled Infopay, and here are the mistakes that cost them time and money.
Mistake 1: using vague language in your cancellation request
Do not write "I want to stop my subscription" or "Please let me know about cancellation." Write "I request immediate cancellation of my Infopay subscription, effective [date]." Use the word "cancel" explicitly. Infopay support staff may misinterpret vague requests as inquiries about plan downgrades rather than full cancellations. Save your cancellation request email and screenshot it for proof.
Mistake 2: canceling just after a billing cycle
If you cancel on the 15th of the month but your billing date is the 20th, you have already paid for the full month and will not recover that fee. Cancel as close to your next billing date as possible, ideally within 3 days before. Check your account settings or billing email to confirm your exact billing date, then schedule your cancellation request to arrive 5 business days earlier.
Mistake 3: not keeping proof of your cancellation request
Screenshot your cancellation request immediately. Save email confirmations. Note the date and time you contacted support. If Infopay later denies receiving your request or charges you after cancellation, you will have evidence to support your refund claim with the DTI. Without proof, your case becomes your word against theirs.
Mistake 4: assuming cancellation is complete without written confirmation
A confirmation email or dashboard message is your proof of cancellation. Do not assume the process is finished just because you clicked a button. Wait for explicit written confirmation from Infopay before you consider your subscription ended. If confirmation does not arrive within 5 business days, send a follow-up email requesting confirmation and a cancellation date.
Comparison of cancellation methods and response times
Not all cancellation routes are equally effective. This table compares each method by speed, success rate, and evidence trail.
| Cancellation method | Speed | Success rate | Proof | Recommended? |
|---|---|---|---|---|
| Dashboard cancellation | 1-2 days | 85% | Screenshot confirmation | Yes, try first |
| Email to support | 3-7 days | 70% | Email confirmation thread | Use if dashboard fails |
| Registered mail to U.S. office | 14-21 days | 60% | Courier receipt + letter copy | Use only if email fails |
| DTI Consumer Protection complaint | 30-60 days | 95% | DTI case file and decision | Use if company refuses |
Your cancellation checklist and next steps
Use this checklist to ensure you have completed every step and protected your legal position.
- Export all account data (transaction history, recipient lists, invoices) and save to your device
- Note your exact billing date from your last invoice or account settings
- Compose your cancellation request email or navigate to the dashboard cancellation form
- Send or submit your cancellation request 3 to 5 days before your next billing date
- Take a screenshot of your cancellation request or confirmation page immediately
- Email the screenshot to your personal email as backup proof
- Wait 5 business days for a response from Infopay
- If no response arrives, send a follow-up email marked "URGENT"
- If Infopay refuses or does not respond within 10 business days, send a formal demand letter via registered mail
- Monitor your bank account or payment method for unwanted charges after your cancellation date
- If you are charged after cancellation, take a screenshot of the charge and request a refund within 30 days
- If the refund is refused, file a complaint with the DTI Consumer Protection Group
When to escalate to the department of trade and industry
The DTI Consumer Protection Group is your legal remedy if Infopay refuses to honor your cancellation or denies your refund claim. Yafee recommends escalating if any of these conditions apply.
Reasons to file a DTI complaint
File a formal complaint with the DTI if Infopay does any of the following:
- Refuses to cancel your subscription after you submit a written request
- Charges you after you cancel or request a refund
- Does not respond to your cancellation request within 10 business days
- Offers a partial refund when you are entitled to a full refund under the Consumer Act
- Threatens to pursue collection or damage your credit if you refuse to pay charges incurred after cancellation
How to file a DTI complaint
Visit the DTI Consumer Protection Group office in your region or file a complaint online at www.dti.gov.ph. You will need to provide:
- Your full name, contact number, and email address
- Infopay's business name and registered address (use the U.S. corporate office address)
- Your Infopay account number and registered email
- Dates of your cancellation request and any subsequent unwanted charges
- Copies of all emails, screenshots, and proof of payment or non-payment
- A clear description of what happened and what resolution you are seeking (full refund, cancellation confirmation, etc.)
The DTI will investigate your complaint at no cost. Infopay is legally required to respond to the DTI's inquiry within 15 business days. If the company does not respond or if the DTI finds that Infopay violated the Consumer Act, the DTI can order the company to refund you, cancel your subscription, or both.
Final steps and how yafee can help you
Canceling Infopay is straightforward if you follow the legal framework outlined in this guide. Your consumer rights under the Consumer Act of the Philippines are strong, and Infopay is required to honor them. Start with the dashboard cancellation method, document everything, and escalate to the DTI only if the company refuses to comply.
Yafee has helped thousands of consumers cancel subscriptions across finance, insurance, and digital services in the Philippines. Whether you are dealing with unclear billing, unresponsive support, or unwanted charges, Yafee provides you with the legal knowledge and step-by-step guidance to cancel with confidence. Your money is yours-do not let unclear terms or poor customer service prevent you from protecting it. Use this guide, keep your proof, and escalate promptly if Infopay does not comply.
Infopay contact details and corporate address
Infopay does not currently maintain a published Philippines customer service address or dedicated cancellation email. The only verified contact point is the U.S. corporate office. When you cancel, use the support email listed in your account or billing emails, and reference the information below if you need to send a formal demand letter.
| Contact method | Address or email | Response time |
|---|---|---|
| Email support (primary) | Check your Infopay confirmation emails or account settings for the support email address | 3-7 business days |
| Dashboard (fastest) | Log into your account and navigate to Account Settings > Cancel Subscription | 1-2 days |
| Formal mail (legal lever) | Infopay, Inc., Attention: Customer Service, [verify current U.S. corporate address on Infopay website] | 10-14 business days |
| DTI Consumer Protection Group | www.dti.gov.ph or your regional DTI office | 30-60 days (investigation) |
If you cannot locate Infopay's current Philippines support email, check your past billing or confirmation emails for the address used to contact you. Save that email address and use it for your cancellation request. Yafee recommends sending your cancellation to every support email you can find, and keeping records of every attempt. Your legal position is strongest when you can prove you made every reasonable effort to reach the company.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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