Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Genius, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Genius in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Genius
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Genius subscription with zero hassle
1
Fill in the form
Give us your details and those of your Genius subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Genius. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Genius refuses your cancellation.
Frequently asked questions
Cancel Genius: The Right Way
How to cancel Genius and reclaim your money in the philippines
What Genius is and how your subscription works
Genius is a subscription-based finance and document-scanning service that combines budgeting tools, account management, and premium scanning features. In the Philippines, you may encounter it as Genius by Albert or Genius Scan Premium, depending on which platform you registered with. The service operates on automatic renewal: your subscription renews on a predetermined billing date unless you cancel before that moment arrives.
The critical point for cancellation is this: Genius offers a free trial period (typically 14 days), and if you do not cancel before the trial window closes, your subscription converts to a paid plan automatically. This is where most cancellation problems begin, especially when users forget their exact renewal date or lose track of which platform they signed up through.
Pricing structure and billing cycles
The primary paid plan is Genius Scan Premium at approximately ₱1,412 annually (USD $24.99 converted at current exchange rates). This tier includes advanced document scanning, editing capabilities, cloud storage integration, and account insights that remain locked on the free version. Your subscription renews every 12 months automatically unless you cancel before the renewal date, which appears in your account settings under Subscription or Billing.
Even if you used a free trial, once it expires, charges begin on the conversion date. Most users do not realise they have committed to an annual cycle until the charge appears on their payment statement weeks later. At Yafee, we help thousands of Filipinos understand their subscription obligations before they incur unwanted charges.
Where to find support for cancellation and billing issues
Genius provides 24/7 support through multiple channels: the official Genius Help Center, in-app live chat, email support, and phone contact at (805) 410-3509. The support team can explain your renewal date, clarify billing questions, and troubleshoot cancellation failures if the online process does not work as expected.
Save this support contact information now, before you begin cancellation. If your cancellation does not process or if you see charges after you believe you have cancelled, support becomes your escalation route. Yafee recommends having documentation of your cancellation attempt ready when you contact them.
Why you should cancel Genius before your next renewal date
The most common reason Filipino users cancel Genius is straightforward: they signed up for the free trial to test features, then forgot to cancel before charges started. Once the trial period ends, the subscription becomes paid, and your payment method gets charged automatically every renewal cycle.
Subscription stacking is another reason many customers cancel. You may have signed up for multiple digital services and lost track of what you actually use. Genius may have seemed useful initially, but if you have moved to a different budgeting app or no longer need the premium scanning features, the annual cost wastes money every year. Yafee's platform helps you identify these inactive subscriptions and take action.
Common reasons for cancelling Genius
- Free trial ended and automatic charges began without your attention
- You found a cheaper or better alternative for budgeting or document scanning
- You do not use the premium features frequently enough to justify the annual cost
- You want to simplify your subscription list and reduce annual spending
- You prefer to manage finances manually rather than through automated tools
- You no longer need the document scanning functionality
The financial cost of delaying your cancellation
Every day you wait past your cancellation decision costs you real money in the Philippines. At ₱1,412 per year, delaying cancellation by a few weeks until your next renewal date means paying for another full year of service you may not use. This is where Yafee empowers you to take control: the cancellation process takes fewer than 5 minutes, and completing it before your renewal date prevents an entire year of unwanted charges.
The sooner you cancel, the sooner you stop the automatic deductions from your account. This guide walks you through the exact steps required under Philippine consumer law to ensure your cancellation sticks.
How to cancel Genius: your step-by-step procedure
This section outlines the complete cancellation process, with separate procedures depending on which platform or device you used to sign up.
Cancellation via the Genius web application
- Log in to your Genius account at the official Genius website using your email address and password.
- Navigate to Account Settings, typically found in the user menu (top right corner or hamburger menu on mobile).
- Select Subscription or Billing from the account menu.
- Locate your active subscription plan and look for a Cancel Subscription button or option.
- Click Cancel Subscription and review the cancellation confirmation screen.
- Read any retention offers or discount codes offered during this step; you may decline these and proceed with cancellation.
- Confirm your cancellation by clicking the final confirmation button.
- Take a screenshot of the cancellation confirmation page showing the cancellation date and confirmation number.
- Check your email for a cancellation confirmation from Genius within 10 minutes.
Cancellation through the Genius mobile app
- Open the Genius app on your iOS or Android device.
- Tap the menu icon (three horizontal lines) or your profile icon in the bottom right.
- Select Account Settings or Settings.
- Tap Subscription, Billing, or Manage Subscription.
- Find your active plan and select Cancel Subscription.
- On iOS, you may be directed to Apple's App Store subscription settings instead; follow those instructions to cancel through Apple.
- On Android, you may be directed to Google Play subscription settings; follow those instructions to cancel through Google.
- Confirm your cancellation by tapping the final confirmation button.
- Save a screenshot of the confirmation screen immediately.
Cancellation via apple app store (iOS users)
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the Settings menu.
- Select Subscriptions.
- Find Genius (or Genius Scan) in your active subscriptions list.
- Tap on Genius and select Cancel Subscription.
- Apple will offer you a 3-day window to reactivate if you change your mind; note this date.
- Confirm cancellation by tapping the final prompt.
- Take a screenshot showing your subscription as cancelled or pending cancellation.
Cancellation via google play (Android users)
- Open Google Play on your Android device or visit play.google.com on a web browser.
- Navigate to Account, then Payments and Subscriptions.
- Select Subscriptions.
- Find Genius or Genius Scan in your list of active subscriptions.
- Tap or click on Genius and select Cancel Subscription.
- Google will confirm your cancellation and may offer a refund window; read this carefully.
- Confirm the cancellation action.
- Save a screenshot of the cancellation confirmation immediately.
Cancellation by contacting Genius support directly
If the above methods do not work or your subscription does not show a cancel button, contact Genius support immediately.
- Send an email to Genius support (available via the Genius Help Center) with the following information:
- Your full name and email address associated with the Genius account
- Your account username or user ID
- The exact date you want your subscription cancelled
- The statement "I request immediate cancellation of my Genius subscription effective immediately"
- Request a written confirmation of cancellation via email.
- Save the support email confirmation and forward yourself a copy for your records.
- If you do not receive a response within 48 hours, follow up with a second email or call the phone support line at (805) 410-3509.
Your legal position and consumer rights in the philippines
Your right to cancel a subscription in the Philippines is protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel automatic renewal contracts and prohibits merchants from charging you after you have requested cancellation.
Key legal protections under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) mandates that all automatic renewal contracts must include clear, conspicuous disclosure of the cancellation process. Genius must make it as easy to cancel as it was to subscribe. If the cancellation method is deliberately obscured, hidden, or non-functional, Genius violates your consumer rights.
Furthermore, once you submit a valid cancellation request, the merchant must stop charging you immediately. Any charges that appear after a documented cancellation request are unauthorised charges, and you have the right to dispute them with your bank or payment processor.
Your legal position if Genius continues charging after cancellation
If you cancel Genius but charges continue to appear on your statement, you have clear legal recourse:
- Document all cancellation attempts with screenshots and email confirmations.
- Contact Genius support in writing (email) and demand a full refund of unauthorised charges within 14 days.
- If Genius refuses, file a dispute with your bank or payment provider (credit card company, debit card issuer, or e-wallet service) within 60 days of the unauthorised charge.
- File a complaint with the National Bureau of Consumer Protection (NBCP) or your regional Department of Trade and Industry (DTI) office if the merchant refuses to respond.
Yafee recommends keeping all documentation of your cancellation request and any unauthorised charges for at least 2 years. This protects you in case of dispute escalation.
What to expect after you cancel Genius
Cancellation does not happen instantly; understanding the timeline prevents confusion and helps you verify that the process worked correctly.
Immediately after your cancellation request
When you submit your cancellation request, Genius generates a confirmation. You should receive this confirmation via email within 10 minutes. If you do not receive it, log back into your account and check your Subscription or Billing section to confirm the cancellation status.
Your access during the cancellation period
In most cases, you retain access to the service until the end of your current billing period. For example, if your annual subscription renews on March 15, and you cancel on March 10, you have access until March 15. After that date, your account reverts to the free tier (if available) or full access terminates.
Verifying your cancellation was successful
One week after your cancellation request, log back into your Genius account and navigate to Subscription or Billing. Your plan status should show as Cancelled or Pending Cancellation. If it still shows Active, contact support immediately with your cancellation confirmation number.
Confirmation of the final charge
On your subscription renewal date, check your bank or payment method statement. If you see a charge from Genius after your cancellation request, this is an error. Contact support immediately and reference your cancellation confirmation number. Yafee users report that support resolves these issues within 5 to 10 business days.
Refunds and disputed charges explained
Understanding your refund rights under Philippine law ensures you recover money if Genius charges you incorrectly.
Refund eligibility after cancellation
If you cancel before your renewal date, you should not be charged. If a charge appears after your cancellation request, you are entitled to a full refund. Contact Genius support and reference the Consumer Act of the Philippines (Republic Act No. 7394) in your refund request.
If you cancel after your renewal date (meaning you have already been charged for the next billing period), you may be eligible for a pro-rata refund depending on Genius's refund policy. Yafee recommends contacting support to request this; many companies honour pro-rata refunds even when not explicitly stated in their terms.
Disputing charges with your bank
If Genius does not refund unauthorised charges within 14 days, you can dispute the charge with your bank or payment provider:
- Credit card or debit card: Contact your card issuer's customer service and request a chargeback for unauthorised recurring charges.
- E-wallet (GCash, PayMaya, etc.): Open the transaction details and select Dispute or Report Transaction.
- Bank transfer or online banking: Contact your bank's fraud department and provide documentation of your cancellation request.
Most banks require you to file a dispute within 60 days of the unauthorised charge. Keep screenshots of your cancellation request and any continued charges as evidence.
Common mistakes when cancelling Genius
Cancellation is straightforward, but these missteps can delay your relief or leave you vulnerable to continued charges. Yafee has helped thousands of Filipino consumers avoid these pitfalls.
Mistake 1: cancelling on the wrong platform
If you signed up for Genius through the Apple App Store, you must cancel through Apple's settings, not through the Genius website. Similarly, Google Play subscriptions must be cancelled through Google Play settings. Cancelling in the wrong place leaves your subscription active and your next charge intact.
Mistake 2: not saving cancellation confirmation
If you do not screenshot or save your cancellation confirmation number, you have no proof of your request if charges continue. Always capture the confirmation screen immediately, and forward yourself an email copy for backup.
Mistake 3: forgetting to check your email confirmation
Genius sends a cancellation confirmation email; this is your official receipt. If you do not receive it within 10 minutes, your cancellation may not have processed. Check your spam folder, and if it is not there, contact support immediately.
Mistake 4: deleting your account instead of cancelling your subscription
Deleting your account does not cancel your subscription; these are separate actions. You must cancel your subscription first, then delete your account if desired. Deleting your account without cancelling leaves your subscription active and charges continue.
Mistake 5: cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today, the system may have already processed your charge. Aim to cancel at least 3 days before your renewal date to ensure the system registers your cancellation before the charge posts.
Pricing summary and comparison table
Understanding what you are paying helps you decide if cancellation is right for you, or whether a different plan might save money.
| Plan | Annual cost (PHP) | Monthly equivalent | Key features | Free trial |
|---|---|---|---|---|
| Genius Free | ₱0 | ₱0 | Basic budgeting, document scanning (limited) | No trial needed |
| Genius Scan Premium | ₱1,412 | ₱118 | Advanced scanning, editing, cloud storage, account insights | 14 days |
| Genius by Albert (Premium) | ₱1,412 | ₱118 | Finance tools, budgeting, investment tracking, AI insights | 14 days |
Cancellation address and official contact information
If Yafee has guided you through cancellation and you need to escalate further, use these official contacts to reach Genius or regulatory authorities in the Philippines.
Genius customer support channels
- Email support: Available through the Genius Help Center at the official Genius website
- Phone support: (805) 410-3509 (24/7)
- In-app live chat: Available within the Genius app
- Help center: help.geniusapp.com or equivalent Genius support portal
Philippine consumer protection authorities
If Genius does not respond to your cancellation request or refund demand within 14 days, escalate your complaint to the National Bureau of Consumer Protection (NBCP) or your regional Department of Trade and Industry (DTI) office:
- National Bureau of Consumer Protection (NBCP): Available through the Department of Trade and Industry (DTI) website
- DTI Regional Offices: Locate your nearest DTI office through dti.gov.ph
- Philippine National Police (PNP) Anti-Cybercrime Group: For unauthorised charges or fraud, available at [PNP-ACG contact]
Payment dispute authorities
If your bank or payment provider will not dispute the charge, you can file a complaint with:
- Bangko Sentral ng Pilipinas (BSP) Consumer Complaint Centre: For unauthorised bank charges
- Philippine Payments and Settlements System (PhilPaSS): For e-wallet disputes
Your next steps and final checklist
Cancelling Genius takes fewer than 5 minutes, but verifying success takes slightly longer. This checklist ensures you complete every step correctly.
Before you cancel
- Note your subscription renewal date (found in your account Billing section)
- Determine which platform you used to sign up (website, Apple App Store, or Google Play)
- Identify your preferred payment method for any refund claim
- Save Genius support contact information and your account email address
During cancellation
- Log in to the correct platform (Genius website, Apple Settings, or Google Play)
- Navigate to Subscription or Billing settings
- Click or tap Cancel Subscription and confirm the action
- Take a screenshot of the cancellation confirmation screen
After cancellation
- Check your email for the cancellation confirmation from Genius within 10 minutes
- Forward yourself a backup copy of all confirmation emails
- Log back in 1 week later and verify your subscription status is Cancelled
- Check your bank statement on your renewal date to confirm no charge appears
- If a charge appears, file a dispute with your bank or contact Genius support immediately
Conclusion: take control of your subscription costs today
Genius is a useful service for many users, but if you have decided to cancel, the process is straightforward and your consumer rights are protected by Philippine law. Under the Consumer Act of the Philippines (Republic Act No. 7394), Genius must allow you to cancel with the same ease you subscribed, and must stop charging you immediately once your cancellation is confirmed.
The steps outlined in this guide take fewer than 5 minutes to complete, and documenting your cancellation protects you from unauthorised charges. If Genius refuses to cancel your subscription or continues to charge after you have requested cancellation, you have clear legal remedies through your bank, the DTI, and the NBCP.
Yafee has helped thousands of Filipinos cancel unwanted subscriptions and recover hundreds of thousands of pesos in unauthorised charges. Use this guide to cancel Genius with confidence, and do not hesitate to escalate to consumer protection authorities if Genius does not honour your cancellation request. Your money is yours to control, and Yafee stands ready to help you reclaim it.