How to cancel Upward and stop auto-renewal charges in the philippines

Understanding Upward and why you might want to cancel

Upward is a subscription-based wellness application that delivers guided meditations, mood tracking, and personalized well-being plans to users across the Philippines. The service operates on an auto-renewing subscription model, which means charges continue automatically until you actively cancel your plan. Many Philippine users find the app valuable initially, but recurring weekly or monthly charges accumulate rapidly, and support responses can feel slow when you need assistance.

If you subscribed through the Apple App Store, Google Play, or directly via the Upward website, your billing happens automatically at the end of each renewal cycle. The challenge emerges when you decide the app no longer serves your needs or your financial situation changes. At Yafee, we help thousands of consumers like you navigate subscription cancellation safely and without unexpected charges.

What Upward costs and how billing works

Upward offers multiple subscription tiers, with pricing displayed in Philippine pesos (PHP) based on current exchange rates. The most common plans operate on weekly, monthly, three-monthly, and six-monthly billing cycles. Each cycle triggers an automatic charge unless you cancel before the renewal date arrives.

Critical insight: Weekly plans carry significant long-term cost. A weekly charge of PHP 989 equals approximately PHP 4,120 per month. If your budget is limited, switching to a monthly plan before canceling reduces your final payment during that cycle.

When canceling Upward makes sense

You should cancel Upward if the app no longer fits your wellness routine, your financial circumstances have shifted, or you prefer free meditation alternatives. You might also cancel if customer support has been unresponsive or if you cannot access the features you are paying for.

Canceling your subscription does not delete your account permanently. You retain the option to reactivate if you change your mind later. However, if you delete your account entirely, Upward may not recover your past meditation history, mood logs, or profile data. At Yafee, we recommend canceling the subscription first, then deciding on full account deletion separately.

Your consumer rights under philippine law

Philippine consumer protection law establishes clear standards for subscription cancellation and billing practices.

The consumer act of the philippines and your cancellation rights

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. This law requires companies to honor cancellation requests promptly and prohibits automatic charges after you have terminated your agreement. Under this framework, any merchant (including app-based services like Upward) must cease billing immediately upon receiving your valid cancellation notice.

Furthermore, the Bangko Sentral ng Pilipinas (Central Bank of the Philippines) oversees payment disputes and enforces regulations on digital subscriptions. If Upward or its payment processor (Apple, Google, or a third-party billing agent) continues charging after you cancel, you have the legal right to dispute those charges and seek a refund.

Your legal position on cancellation

You have the right to:

• Cancel your Upward subscription at any time without penalty, provided you submit your cancellation before your next billing date
• Receive confirmation of your cancellation in writing (email)
• Receive a refund for any charges processed after your cancellation became effective, except for the current billing period (which you have already accessed)
• Escalate complaints to the Department of Trade and Industry (DTI) if Upward refuses to honor your cancellation or disputes your refund claim

You do not have the right to:

• Demand a refund for services already provided (e.g., meditations you accessed in the current billing period)
• Recover charges from a period before you submitted your cancellation notice

How to cancel Upward on each platform

Upward subscribers typically access the service through one of three channels: the Apple App Store, Google Play Store, or the Upward website directly.

Canceling through the apple app store

If you subscribe to Upward via Apple, you manage cancellation through your Apple ID account, not the Upward app itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID profile picture at the top
3. Select Subscriptions
4. Find Upward in your active subscriptions list and tap it
5. Tap Cancel Subscription
6. Confirm cancellation by selecting the reason (optional feedback)
7. Tap Confirm Cancellation

Apple sends you a confirmation email immediately. Your access to Upward continues until the end of your current billing period. No further charges occur after that date.

Canceling through google play store

Google Play subscriptions require you to manage cancellation via your Google Play account, not the Upward app directly.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Select Manage subscriptions
4. Tap Upward
5. Tap Cancel subscription
6. Review the cancellation details and tap Cancel subscription again to confirm

Google Play sends you a confirmation email within minutes. Your access extends through the end of your current billing cycle, and no renewal charge occurs.

Canceling a direct Upward website subscription

If you subscribed directly through the Upward website using a credit card or alternative payment method, you must cancel via your Upward account.

1. Visit the Upward website and log into your account
2. Navigate to Account Settings or Subscription Management
3. Locate your active subscription plan
4. Tap or click Cancel Subscription
5. Select a cancellation reason (optional)
6. Confirm by clicking Cancel or Confirm Cancellation

Upward typically sends a confirmation email within 24 hours. Your access remains active until the end of your billing period. If you do not receive confirmation within one business day, contact Upward support directly to verify cancellation.

Refunds and what happens after cancellation

Understanding refund eligibility prevents disappointment after you cancel your Upward subscription.

When Upward refunds apply

Upward generally does not refund charges for services already provided (meditation sessions, mood tracking, wellness plans accessed during your current billing period). However, under Philippine consumer law and the applicable app store policies, you may qualify for a refund under specific circumstances:

• Unauthorized charges: If Upward charged your payment method after you submitted a valid cancellation request, you can dispute that charge as unauthorized
• Service failure: If Upward became inaccessible or non-functional for an extended period during your billing cycle, you may request a partial refund
• Billing error: If Upward charged you twice in a single cycle or charged an incorrect amount, you can request a corrective refund

How to request a refund

If you believe you qualify for a refund, follow this procedure:

1. Contact Upward support directly via email or the in-app help feature, explaining the reason for your refund request with specific dates and transaction amounts
2. Provide a copy of your transaction receipt or billing confirmation from your payment method
3. Wait for Upward's response within 10 business days
   • If Upward approves your refund, the amount returns to your original payment method within 5 to 10 business days
   • If Upward denies your request, escalate to your payment processor (Apple, Google, or your bank)
4. Dispute the charge directly with Apple, Google, or your credit card provider if Upward does not respond or refuses your legitimate claim

What happens to your account after cancellation

Your Upward account remains active and linked to your email address even after your subscription ends. You can log in anytime to view your meditation history, mood logs, and wellness data. Your account converts to a limited free version, if available, or shows a locked interface prompting you to resubscribe.

At Yafee, we recommend keeping your account credentials safe if you think you might reactivate later. If you want to delete your account entirely, contact Upward support and request permanent account deletion. Note that deletion erases all your personal data and history permanently.

Common mistakes when canceling Upward

Canceling your subscription is straightforward, but these common errors delay your cancellation or result in unexpected charges.

Canceling in the app rather than through your payment platform

Many users mistakenly assume canceling within the Upward app removes their subscription. In reality, the app typically directs you to your app store or payment processor to manage billing. Canceling only in the app does not stop renewal charges. Always complete cancellation through the Apple App Store, Google Play Store, or your original payment method, not the app itself.

Canceling on your payment date

If you submit your cancellation request on or after your payment date, Upward may process that renewal charge before your cancellation takes effect. The Consumer Act protects you here, but the process of recovering the charge requires a dispute. Instead, cancel before your payment date arrives. Check your last receipt to identify your exact renewal date, then submit cancellation at least 24 hours earlier.

Failing to save your cancellation confirmation

Always save the cancellation confirmation email or screenshot from your payment platform. If Upward or the payment processor claims you never canceled, this documentation proves otherwise. Screenshot the confirmation and store it in your email archive or a folder for at least 12 months.

Assuming partial period refunds apply automatically

Under standard subscription terms, you do not receive a refund for the current billing period simply because you cancel mid-cycle. You pay for the full period. However, if your renewal date is imminent (within a few days) and you cancel before that charge processes, you avoid that charge entirely. The distinction matters: cancellation prevents future charges but does not refund past ones.

After cancellation: your checklist

Verification steps ensure your cancellation stuck and no surprise charges appear on your next billing cycle.

Comparing Upward to free alternatives

If cost drove your cancellation decision, consider free meditation apps before you lose access to Upward's features entirely.

Why yafee supports your right to cancel

Subscription cancellation is fundamentally about consumer autonomy and financial control. At Yafee, we believe you deserve clear, transparent guidance when you decide a service no longer serves your needs. Your right to cancel without obstruction is protected under Philippine law, and we ensure you understand every step of that process.

The Consumer Act of the Philippines (Republic Act No. 7394) and the Department of Trade and Industry (DTI) exist to enforce your rights. If Upward refuses to honor your cancellation or continues charging after you cancel, escalate your complaint to the DTI for formal resolution. Yafee has helped thousands of consumers cancel subscriptions confidently and recover unauthorized charges by understanding their legal foundation and following clear procedural steps.

Visit Yafee today to explore additional cancellation guides, dispute templates, and consumer protection resources tailored to Philippine subscribers. Your financial peace of mind matters.