How to cancel Promova and stop auto-renewal charges in the philippines

What Promova is and why you might want to cancel

Promova is an online language-learning platform that delivers live group lessons conducted by native speakers, self-paced structured courses, and AI-powered speaking practice tools. You pay a monthly subscription that renews automatically until you actively cancel-this is stated clearly in their terms of service. The platform operates on a freemium model where free users access limited lessons with advertisements, while paid subscribers unlock full access to live instructor lessons, flexible scheduling, and multiple language options.

If you have stopped attending lessons, found a better platform, or no longer need language training, cancelling promptly prevents unnecessary charges. Each billing cycle costs real money, and according to the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel subscription services without penalty when the company has clearly disclosed the renewal terms.

Pricing and billing in the philippines

Promova lists prices in US dollars on its website, so Filipino users typically see monthly amounts ranging from ₱2,259 to ₱5,423 depending on the lesson plan selected. The platform is available through Promova's website, Apple App Store, and Google Play. Here is what matters most for cancellation: your payment method determines where you must cancel. If you subscribed directly on Promova's website, you cancel in your Promova account settings. If you used App Store or Google Play, you must cancel inside that app store's subscription settings. This distinction prevents a common mistake-many users cancel in the wrong place and still get charged.

Why cancelling before your next billing date matters

If you do not cancel before the next billing cycle, Promova will charge your payment method automatically. One additional charge at ₱4,406 or higher represents significant money when you are no longer receiving value from the service. By taking action now, you protect yourself from unwanted charges and avoid the frustration of disputing unauthorised payments later. Yafee has helped thousands of consumers cancel subscriptions before an unexpected charge appears on their bank or card statement.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legislation that protects you when cancelling subscription services. This law requires companies to clearly disclose subscription terms, including auto-renewal dates, monthly charges, and the cancellation method.

What the law guarantees about subscriptions

Under the Consumer Act, you have the explicit right to cancel a subscription service without penalty, provided the company has clearly communicated the renewal terms and cancellation procedure upfront. The law also protects you against unfair or deceptive practices. If Promova's cancellation process is deliberately hidden, unclear, or unresponsive to your cancellation request, you have legal grounds to dispute the charge with your payment provider or escalate to the Department of Trade and Industry (DTI).

Your legal position: You are protected by Philippine consumer law the moment Promova charges your payment method. If you have cancelled but continue to be billed, you have the right to dispute those charges and recover unauthorised payments. Documentation is your strongest asset-save cancellation confirmations, screenshots, and charge records.

Your escalation path if Promova refuses to cancel

If you cancel your subscription but Promova continues to charge you after your cancellation request, follow this escalation sequence. First, document everything: save your cancellation confirmation, take screenshots of your account showing cancellation, and collect copies of all unauthorised charges from your bank statement. Contact Promova's support team with a written request via email-email creates a timestamped record of your request. If Promova does not respond within 14 days or continues billing you, you can lodge a formal complaint with the Department of Trade and Industry (DTI) or dispute the charge directly with your bank or card issuer. Yafee recommends keeping all documentation for at least 90 days after cancellation.

How to cancel Promova on each platform

Your cancellation method depends entirely on where you subscribed. Follow the correct steps for your platform to ensure your subscription ends without further charges.

Cancel your Promova subscription on the website

If you subscribed directly through Promova's website (promova.com), cancel your account in the web portal.

1. Log in to your Promova account at promova.com
   • Use the email and password you registered with
   • If you forgot your password, click "Forgot password" and reset it
2. Navigate to your account settings
   • Click your profile icon or name in the top right corner
   • Select "Settings" or "Account Settings" from the dropdown menu
3. Find the subscription or billing section
   • Look for "Subscription", "Billing", or "Payment" in the settings menu
   • You should see your active plan and next billing date
4. Click "Cancel subscription" or "End subscription"
   • Promova may ask why you are cancelling-provide honest feedback if you wish
   • Confirm the cancellation when prompted
5. Verify your cancellation
   • You should receive a confirmation email immediately
   • Screenshot this email for your records
   • Return to settings to confirm the subscription status shows "Cancelled"
6. Check your payment method
   • Verify that no new charges appear on your bank statement or credit card after your cancellation date
   • If a charge appears, contact Promova support with your cancellation confirmation

Cancel your Promova subscription on apple app store

If you subscribed through Apple App Store on an iPhone, iPad, or Mac, you must cancel inside the App Store app or website settings-not inside the Promova app itself.

1. Open the App Store app on your iPhone or iPad
   • On Mac, open the App Store from the Dock or Launchpad
   • Do not open the Promova app
2. Tap or click your profile icon
   • This is located in the top right corner of the App Store
   • On Mac, click your name in the top right
3. Select "Subscriptions"
   • On iPhone/iPad, tap "Subscriptions" from the menu
   • On Mac, select "Subscriptions" from the dropdown
4. Find Promova in your active subscriptions list
   • Scroll through the list to locate Promova
   • Tap or click on it to open the subscription details
5. Tap "Cancel subscription" or "Edit subscription"
   • On iPhone/iPad, you may see "Cancel Subscription" at the bottom
   • On Mac, click "Edit" and then "Cancel Subscription"
   • Confirm the cancellation when Apple asks
6. Verify cancellation
   • Return to the Subscriptions list and confirm Promova is no longer listed as active
   • Take a screenshot of the cancelled status
   • You will receive a confirmation email from Apple

Cancel your Promova subscription on google play

If you subscribed through Google Play on an Android device, you must cancel inside the Google Play app or website-not inside the Promova app.

1. Open the Google Play app on your Android device
   • Alternatively, visit play.google.com on a computer
2. Tap or click your profile icon
   • On Android, this is in the top right corner
   • On the website, click your profile photo in the top right
3. Select "Manage my subscriptions" or "Payments and subscriptions"
   • On Android, tap "Manage subscriptions"
   • On the website, click "Manage subscriptions"
4. Find Promova in your active subscriptions
   • Scroll through the list to locate Promova
   • Tap or click on it to open the full subscription details
5. Tap "Cancel subscription"
   • Google Play will show you the cancellation details and any prorated refund
   • Confirm your decision when prompted
6. Verify cancellation
   • Return to your subscriptions list and confirm Promova is no longer listed as active
   • Take a screenshot showing the cancelled status
   • Google will send you a confirmation email

Refunds and what happens after cancellation

Understanding what to expect after you cancel prevents confusion and worry.

Will you receive a refund?

Promova's refund policy depends on the timing of your cancellation. If you cancel before your next billing date, you will not be charged again, but you typically will not receive a refund for the current billing period-you have already paid for access until that date. If you cancel mid-month, you may be eligible for a prorated refund depending on your payment method and Promova's specific policy. Contact Promova's support team via email to request a prorated refund with your cancellation date and reasoning. Apple App Store and Google Play may honour refund requests within 14 to 15 days of the charge if you submitted a refund request through their respective platforms.

When does your access end?

After you cancel, your access typically continues until the end of your current billing period. For example, if you are charged on the 15th of each month and you cancel on the 20th, your access remains active until the 15th of the following month. You will receive an access end date in your cancellation confirmation email-save this for your records. After that date, you can no longer log into your Promova account or join live lessons, though you may be able to access archived lessons depending on Promova's policy.

What if a charge appears after cancellation?

If Promova charges you after your cancellation date, this is unauthorised billing and you have strong consumer protections. Immediately contact Promova's support team with your cancellation confirmation and the date of the unwanted charge. If Promova does not refund you within 14 days, dispute the charge with your bank or card issuer. Yafee recommends keeping your cancellation email and all charge records for 180 days.

Common mistakes to avoid when cancelling

Cancelling your subscription is straightforward when you know the pitfalls. Here are the errors that delay cancellation or result in continued charges.

Cancelling in the wrong place

The most frequent error is cancelling inside the Promova app when your subscription is tied to Apple App Store or Google Play. Cancelling in the Promova app does not disconnect your subscription from the app store-the charges continue. Always match your subscription method: website subscription cancels on the website, App Store subscription cancels in App Store settings, Google Play subscription cancels in Google Play settings. Yafee cannot stress this point enough because thousands of consumers make this mistake every month.

Not saving your cancellation confirmation

After you receive a cancellation confirmation email, screenshot it or forward it to yourself with the date clearly visible. If Promova charges you again and claims you never cancelled, your confirmation email is your proof. Without documentation, you have no evidence of your cancellation request, making it harder to dispute unauthorised charges with your bank.

Cancelling too close to your billing date

If you cancel on the 14th and your billing date is the 15th, Promova may have already processed the charge. Always cancel at least 2 to 3 days before your next billing date to ensure the system processes your cancellation before the automatic charge. Check your cancellation confirmation for the exact date your access ends and the date no further charges will occur.

Assuming a refund is automatic

Promova does not automatically refund unused lesson credits or prorated amounts unless you specifically request one. If you paid for the month and want a partial refund, email their support team within 7 days of cancellation. Include your cancellation date, the reason for cancellation, and your request for a prorated refund. There is no guarantee they will approve it, but requesting it in writing creates a record if you need to escalate to your bank or the DTI.

What to do after cancellation

Cancellation does not end once you click the button. Follow these steps to ensure everything is complete and protected.

Monitor your bank statement for 60 days

Even after successful cancellation, check your bank statement or credit card transaction history for 60 days. Look for any charges from Promova, the app stores, or payment processors (such as Stripe or PayPal, depending on how you paid). If an unwanted charge appears, contact Promova's support team immediately with your cancellation confirmation email. If Promova does not respond within 14 days, dispute the charge with your bank or card issuer and reference your cancellation date.

Delete the Promova app if you wish

Once your access ends, you can uninstall the Promova app from your device if you are not using it. This prevents accidental re-subscription or confusion about your account status. To uninstall, hold the app icon on your home screen or in your app drawer and select "Uninstall" or "Remove".

Update your records

Create a simple record of your cancellation for future reference. Note the date you cancelled, the confirmation email reference number (if provided), and your next billing date that you avoided. If you ever dispute the charge or need to reference it, this record helps you respond quickly and accurately. Yafee recommends storing this information in a secure file or folder on your computer.

Common reasons users cancel Promova

Understanding why others cancel can help you decide if cancellation is right for you, or whether you should pause instead of cancel.

Your protection under philippine law and next steps

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation when cancelling any subscription. This law requires companies to be transparent about charges, make cancellation straightforward, and honour cancellation requests without delay.

If Promova continues to charge you after cancellation

If Promova charges your account after you have cancelled and provided proof, you have the right to dispute those charges. Follow this sequence:

1. Document the evidence
   • Save your cancellation confirmation email
   • Screenshot your account showing cancellation status
   • Print or screenshot the unauthorised charges from your bank statement
   • Note the dates of each charge and the amounts
2. Contact Promova support with written request
   • Email [email protected] or use the in-app support form
   • Reference your cancellation confirmation and the unauthorised charges
   • Request an immediate refund
   • Keep a copy of your email for your records
3. If Promova does not respond within 14 days, escalate to your bank
   • Contact your bank's fraud or dispute department
   • File a chargeback dispute for the unauthorised charges
   • Provide your cancellation confirmation and email to support as evidence
4. As a final step, file a complaint with the Department of Trade and Industry (DTI)
   • Visit the DTI website or call their consumer hotline
   • Submit a formal complaint detailing the unauthorised charges and Promova's failure to cancel
   • The DTI can investigate and require Promova to refund you

Your rights if the cancellation process is unclear or blocked

If Promova deliberately hides the cancellation method, makes the process impossible to complete, or ignores your cancellation requests, the Consumer Act protects you against this unfair practice. You can file a complaint with the Department of Trade and Industry (DTI) describing the barrier you encountered. The DTI enforces consumer protection laws and can compel Promova to honour your cancellation and refund unauthorised charges.

Contact information for escalation

If you need to escalate beyond Promova's support team, use these official channels.

Final summary and next steps

Cancelling Promova is a straightforward process when you follow the correct method for your subscription platform. Whether you subscribed on Promova's website, Apple App Store, or Google Play, the key is to cancel in the same place you subscribed. Save your cancellation confirmation, verify no new charges appear within 60 days, and escalate to your bank or the Department of Trade and Industry if Promova continues billing you.

The Consumer Act of the Philippines (Republic Act No. 7394) guarantees your right to cancel subscription services without penalty. You are protected by law from the moment Promova charges your account. If the company refuses to honour your cancellation or continues charging you, you have clear legal recourse.

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. By taking action today-before your next billing date-you protect yourself from unexpected costs and unnecessary stress. Use the step-by-step instructions above for your specific platform, save your confirmation email, and monitor your bank statement for 60 days. If Promova continues to charge you, Yafee recommends escalating immediately to your bank or the DTI. Your time and money are valuable; do not let auto-renewal charges drain either without your active consent.