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Frequently asked questions
Cancel Numerade: Step-by-Step Guide
How to cancel Numerade and stop charges in the philippines
What Numerade is and why you should understand its billing model
Numerade is an online STEM education platform that provides access to over 100 million video solutions across mathematics, physics, chemistry, and biology. The service operates on a recurring subscription model, meaning you pay upfront at the beginning of each billing cycle and your subscription renews automatically unless you cancel before your next billing date arrives. Understanding this model is critical-thousands of Filipino users have been caught off guard by unexpected renewals.
The platform is available across web browsers, the Apple App Store, and Google Play in the Philippines. If you started with a free trial, know that it converts automatically to a paid subscription once the trial period ends. Yafee recommends canceling before the trial expires if you do not intend to continue-there is no prorated refund for unused days after conversion.
Pricing breakdown for filipino users
Numerade publishes all prices in US dollars, so your actual peso charge depends on your bank's exchange rate or your app store's conversion rate. Here are the current standard rates:
| Plan | Price (USD) | Approximate PHP | Billing cycle |
|---|---|---|---|
| Monthly plan | $29.95 | ₱1,692 | Every 30 days |
| Annual plan | $95.90 | ₱5,418 | Every 365 days |
| Day Pass | $3.00 | ₱170 | 24-hour access only |
When you should cancel immediately
Numerade's terms state that subscriptions are non-refundable and automatically renewing with no minimum lock-in period beyond your chosen billing term and no early termination fees. However, because the company bills in advance, canceling late means you have already paid for the next cycle with no legal recovery path under Numerade's own terms. Your strongest protection is to cancel before your billing date arrives. If you are no longer using the service, do not delay-every day increases your risk of a charge you cannot recover.
Your consumer rights under philippine law
Philippine consumer law grants you significant protections against unfair subscription practices and unauthorized charges.
The legal framework protecting you
The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair practices, misleading advertising, and non-compliance with cancellation requests. Under this law, Numerade must honor a legitimate cancellation request within a reasonable timeframe and cease all charges immediately. Furthermore, if the company continues charging you after you have canceled through the correct channel and hold proof of cancellation, you have legal grounds to dispute those charges.
The Department of Trade and Industry (DTI), specifically its Consumer Protection Groups, enforces these rights free of charge. If Numerade refuses to honor your cancellation or continues billing after you have submitted a valid cancellation request, you can escalate your complaint to the DTI or request a chargeback through your bank or payment provider.
Your legal position on refunds
Although Numerade's terms declare subscriptions non-refundable, the Consumer Act of the Philippines allows you to demand a refund if you can prove the company failed to provide the service, charged you without authorization, or continued charging after a valid cancellation request. If a charge appears on your account after your cancellation confirmation, you have legal grounds to challenge it. The DTI can assist you at no cost if direct negotiation with Numerade fails. Keep all cancellation confirmations, email receipts, and charge statements-these form your evidence in any dispute.
How to cancel Numerade step by step
Cancellation success depends on using the correct platform-you must cancel in the same channel where you subscribed.
Cancel via the Numerade website
If you signed up directly on numerade.com using your email and payment card, follow these steps on desktop or mobile browser:
- Log in to your Numerade account
- Visit numerade.com and enter your email and password
- If you forgot your password, click "Forgot password" and follow the reset link sent to your email
- Navigate to your billing settings
- Click the profile icon at the top right of the page (or the hamburger menu on mobile)
- Select "Settings" or "Account Settings"
- Look for "Billing," "Subscription," or "Payment methods"
- Locate your active subscription
- You will see your current plan (monthly or annual) and your next billing date
- Write down your next billing date before proceeding
- Click "Cancel subscription" or "Manage subscription"
- Read any final warnings about access loss
- Confirm you want to cancel
- Save your cancellation confirmation
- Screenshot or forward the confirmation email to yourself immediately
- Note the cancellation date and any reference number
- Verify cancellation
- Log out and log back in within 5 minutes
- Check that your subscription no longer appears under Billing
Cancel an app store or google play subscription
If you subscribed through Apple's App Store or Google Play on an iPhone, iPad, or Android device, you must cancel through the app store, not through Numerade's website. Canceling on the website will not stop charges from the app store.
For Apple App Store (iPhone or iPad):
- Open the Settings app on your device
- Scroll down and tap "App Store"
- Tap your profile icon at the top right
- Select "Subscriptions"
- Find and tap "Numerade"
- You will see your plan and next billing date
- Tap "Cancel Subscription"
- Confirm the cancellation when prompted
- Take a screenshot of the cancellation confirmation
- Verify that the status changes to "Cancelled" or "Expires on [date]"
For Google Play (Android):
- Open Google Play on your Android device
- Tap your profile icon at the top right
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap "Numerade"
- You will see your current plan and renewal date
- Tap "Cancel subscription"
- Follow the prompts to confirm
- Save proof of cancellation
- Screenshot the confirmation screen immediately
Cancel by emailing Numerade support
If you cannot access your account or the steps above do not work, contact Numerade support directly. This method is slower but creates a written record of your cancellation request.
- Compose an email to Numerade support
- Use a clear subject line: "Subscription cancellation request"
- Include your full name, email address registered with Numerade, and account details
- State clearly: "I request immediate cancellation of my Numerade subscription effective today"
- Request a cancellation confirmation email in reply
- Send to the correct address
- Email [email protected] or the support email listed on the Numerade website
- Keep a copy of the sent email
- Wait for a response
- Support typically replies within 24 to 48 hours
- Once you receive cancellation confirmation, your subscription is canceled
- Verify the cancellation
- After 5 business days, check your account to confirm the subscription no longer appears
- Monitor your payment method for 30 days to ensure no further charges appear
What happens after you cancel
Cancellation is immediate, but access and refunds follow specific rules-understanding both prevents confusion.
Your access after cancellation
Once you cancel, your access to Numerade ends at the close of your current billing cycle, not immediately. For example, if your annual plan renews on March 15 and you cancel on March 1, you retain full access until March 14 at 11:59 PM. After that moment, your account reverts to free or read-only status depending on Numerade's terms. You will not be charged for the next cycle. Write down your final access date to avoid surprise service loss.
Refund eligibility
Numerade does not issue refunds for the current billing cycle under its standard terms. However, if you can prove that you canceled before your next billing date and Numerade charged you anyway, you have grounds for a refund under the Consumer Act of the Philippines. In that case, contact Numerade support with your cancellation confirmation and the erroneous charge. If Numerade refuses, escalate to the DTI or request a chargeback through your bank.
Common mistakes that prevent cancellation
Cancellation failures are almost always preventable-most stem from using the wrong platform or not confirming the cancellation properly.
Using the wrong platform
The single most common error is attempting to cancel on the Numerade website when you subscribed through the App Store or Google Play. These are separate billing systems; canceling in one does not affect the other. If you signed up on your iPhone through the App Store, you must cancel there-not on numerade.com. Check your original purchase receipt or credit card statement to confirm where you subscribed. The merchant name will read "Apple iTunes" or "Google Play Billing" if you used an app store.
Not saving your cancellation confirmation
If Numerade disputes your cancellation request or charges you after you believe you canceled, you will need proof. Screenshot your cancellation confirmation immediately, or forward the confirmation email to yourself and store it in a separate folder. Many users lose evidence of cancellation by not capturing it before closing the app or page. Yafee advises taking screenshots even if the interface seems clear-they protect you if Numerade's records contradict your cancellation.
Canceling too close to the billing date
Some users cancel on the same day their subscription renews, resulting in a charge they did not expect. The safest approach is to cancel at least 3 to 5 days before your billing date, giving Numerade time to process your request and update its billing system. Check your billing date in your account settings and mark your calendar. If your date is uncertain, contact support to confirm it before canceling.
Assuming free trial cancellation happens automatically
Free trial periods do not cancel themselves. You must manually cancel before the trial expires or you will be charged for a full subscription. Yafee has seen this trap repeatedly-users set a phone reminder to cancel, then forget or lose the reminder. The moment your free trial ends, set an alarm for 48 hours before and cancel immediately.
Pricing and plan comparison
Comparing Numerade plans alongside other STEM platforms helps you make an informed cancellation or renewal decision.
| Plan | Cost (PHP) | Commitment | Best for | Cancel anytime |
|---|---|---|---|---|
| Monthly subscription | ₱1,692 | 30 days | Flexibility, short-term help | Yes, before renewal |
| Annual subscription | ₱5,418 | 365 days | Long-term students, lower cost per month | Yes, but no refund |
| Day Pass | ₱170 | 24 hours | One-time exam prep or homework help | N/A - single purchase |
Disputes and escalation if Numerade refuses to cancel
If Numerade does not honor your cancellation request or continues charging you, you have multiple escalation routes under Philippine law.
Step 1: direct contact with Numerade
Send a formal written cancellation request by email to [email protected]. In the email, clearly state: "I am requesting immediate cancellation of my subscription effective today. If this charge appears again, I will dispute it with my bank and file a complaint with the Department of Trade and Industry." Include a screenshot of your account showing the active subscription and your next billing date. Request a written cancellation confirmation within 24 hours. Keep copies of all correspondence.
Step 2: dispute with your bank or payment provider
If Numerade charges you after a valid cancellation request or refuses to cancel, contact your bank or the payment method you used (credit card, debit card, GCash, PayPal, etc.). Report the charge as unauthorized or as a failed service cancellation. Provide your cancellation email, screenshot of your cancellation confirmation, and the erroneous charge. Your bank will open a dispute and request a refund from Numerade. This process typically takes 7 to 14 business days.
Step 3: file a complaint with the department of trade and industry
If direct contact and bank disputes fail, file a formal complaint with the DTI's Consumer Protection Group. You can file online at consumercomplaints.dti.gov.ph or visit your local DTI office in person. Attach copies of your cancellation confirmation, all emails with Numerade, your billing statements showing the unauthorized charge, and your bank dispute documentation. The DTI will investigate free of charge and may order Numerade to refund you and cease further charges. Response time is typically 30 to 60 days.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and protected:
| Task | Timing | Completed |
|---|---|---|
| Identify where you subscribed (web, App Store, or Google Play) | Before canceling | ☐ |
| Write down your next billing date | Before canceling | ☐ |
| Log in and access your billing settings | Day of cancellation | ☐ |
| Click "Cancel subscription" and confirm | Day of cancellation | ☐ |
| Screenshot your cancellation confirmation immediately | Day of cancellation | ☐ |
| Verify no subscription appears when you log back in | Within 1 hour | ☐ |
| Monitor your payment method for 30 days for unexpected charges | After cancellation | ☐ |
Review your decision: cancel or keep Numerade
Before canceling, consider whether Numerade genuinely serves no purpose in your education.
Reasons to keep your subscription
If you are actively studying STEM subjects, preparing for entrance exams, or tutoring others, Numerade remains cost-effective. At ₱1,692 per month, the service costs less than one private tutoring session. The video library spans millions of problems across mathematics through organic chemistry, making it a comprehensive reference. Furthermore, if you share your subscription with family members or classmates, the cost per person drops significantly. Annual plans at ₱5,418 offer a 25 percent discount versus monthly billing, so annual subscribers pay roughly ₱452 per month-exceptionally low for on-demand STEM help.
Reasons to cancel immediately
If your courses have ended, you have graduated, or you consistently forget to use the service, cancellation prevents wasted spending. Numerade does not refund unused subscription time, so every month you do not actively use the platform is money lost. If you have found a free alternative like Khan Academy or if your school provides tutoring at no extra cost, cancellation frees up your budget. Most importantly, if you cannot afford ₱1,692 monthly or the subscription is straining your finances, cancel without hesitation-no educational tool is worth financial stress.
How yafee can help you cancel and protect your rights
Canceling a subscription should be simple, but companies often make it deliberately difficult to extract extra revenue from users who forget or give up. Yafee has helped thousands of consumers navigate subscription cancellations, dispute unauthorized charges, and recover refunds under Philippine consumer law. Our guides translate legal rights into step-by-step procedures, and our cancellation tracking tools ensure you never miss a billing date again.
If Numerade refuses to cancel your subscription or continues charging you after cancellation, Yafee provides templates for DTI complaints and bank dispute letters. We also maintain updated cancellation procedures for every major STEM platform, so you always know the fastest, safest cancellation route. Visit yafee.com to access your free cancellation toolkit and join thousands of Filipinos who have taken control of their subscriptions.
Summary and next steps
Numerade operates as an automatic renewal subscription in the Philippines, meaning every cycle you forget to cancel results in a charge you cannot recover under Numerade's terms. However, the Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices and non-compliance with cancellation requests, placing your legal position on firm ground.
Your next step depends on your situation: If you want to cancel, use the platform where you subscribed (website, App Store, or Google Play) and save your cancellation confirmation immediately. If Numerade charges you after cancellation, dispute the charge with your bank or file a complaint with the DTI Consumer Protection Group. If you want to keep your subscription, set a calendar reminder one week before your renewal date so you remember to cancel if your situation changes.
Do not delay cancellation if you have decided to stop using Numerade. Every day increases your risk of an unwanted charge. Yafee recommends taking action today-visit your account settings, cancel in the correct channel, and save your confirmation. Yafee has supported thousands of users cancel subscriptions they no longer need, and we are here to help you do the same.