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Frequently asked questions
Cancel I Can Read Books: Step-by-Step Guide
How to cancel i Can Read Books in the philippines and stop unexpected charges
What i Can Read Books is and why cancellation matters
I Can Read Books is a digital subscription service that delivers e-books and audiobooks to children and parents across the Philippines. The Bookmark, Inc., the publisher behind the service, operates on an automatic billing cycle, which means your payment method gets charged at the start of each billing period unless you cancel before that renewal date arrives.
Many Philippine families subscribe to educational platforms with genuine intentions but later discover that locating the cancellation process proves unexpectedly difficult. Yafee, a leading contract and consumer law authority, has documented cases where subscribers report continued charges weeks after they believed they had terminated their subscription. This guide equips you with the legal framework and precise steps to cancel I Can Read Books cleanly, on time, and with full documentation.
Why you might want to cancel
Your reasons for cancellation are valid. Whether you signed up to test the platform, completed a school project, or discovered the cost no longer suits your family budget, cancelling promptly prevents unnecessary charges. The auto-billing model means delay equals money-each renewal date that passes results in another charge to your payment method.
How the subscription billing cycle works
I Can Read Books displays all prices in United States dollars (USD), not Philippine pesos (PHP). When you make a payment, your bank applies the foreign exchange rate in effect on the transaction date. This means the peso amount you pay may differ slightly from day to day. Consequently, always verify your bank statement after payment to confirm the exact amount charged in pesos.
Pricing structure and plan comparison
Understanding the subscription tiers available helps you assess whether cancellation is your best option.
| Plan type | Price (USD) | Approximate price (PHP) | Billing frequency | Best suited for |
|---|---|---|---|---|
| Monthly | $14.99 | ≈ ₱839 | Every 30 days | Trial users and short-term access |
| 6-month | $74.99 | ≈ ₱4,199 | Every 6 months | Families committed to medium-term learning |
| Annual | $124.99 | ≈ ₱6,999 | Every 12 months | Long-term subscribers seeking better value |
These peso equivalents are approximate and shift with daily currency fluctuations. If you hold a 6-month or annual plan, the stakes of timely cancellation increase significantly-one missed deadline can trigger a charge of several thousand pesos.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation when cancelling any digital subscription service.
Core consumer rights that protect you
Under the Consumer Act, you possess the right to clear, transparent information about what you are purchasing, fair pricing disclosure, and reasonable cancellation terms. The law explicitly protects consumers against unfair billing practices and deceptive subscription mechanics. If I Can Read Books continues charging you after you have submitted a valid cancellation request, or if the refund process stalls unreasonably, you have grounds to escalate.
In accordance with the Consumer Act, merchants must honour cancellation requests submitted before the renewal date and must process refunds promptly. The Department of Trade and Industry (DTI) and your local Consumer Affairs Office enforce these rights. Yafee recommends preserving every screenshot, email confirmation, and bank statement as evidence-these records form your legal case should a dispute arise.
Your legal position
You have the right to cancel your subscription at any time before your next billing date. Once you submit a valid cancellation request through the correct platform (website, Apple App Store, or Google Play Store, depending on where you subscribed), I Can Read Books must honour that request and cease billing. If the company fails to do so, you can file a formal complaint with the DTI, which will investigate on your behalf at no cost. Yafee advises documenting every step-screenshot the cancellation confirmation, note the date and time, and retain your bank statements.
Where you signed up determines how you cancel
This is the single most critical factor in successful cancellation.
Cancellation via the i Can Read Books website
If you created your account directly on icanreadbooks.com or logged in through a mobile web browser, you must cancel through that same website. App store cancellations will not work for you.
Cancellation via apple app store (iOS)
If you subscribed on an iPhone or iPad using the I Can Read Books app, your subscription is managed by Apple, not by I Can Read Books directly. You must cancel through Apple's subscription settings, not through the app itself or the website.
Cancellation via google play store (Android)
If you subscribed on an Android phone or tablet, Google Play manages your billing. Cancelling on the website will not stop your charges-you must cancel through Google Play.
How to cancel i Can Read Books step by step
Follow the procedure that matches where you originally signed up.
Step 1: gather evidence before you cancel
Taking five minutes to document your current subscription status protects you if a billing dispute arises later.
- Log into your I Can Read Books account or your payment platform
- Take clear screenshots showing:
- Your active subscription plan name and current price
- Your next billing date or renewal date
- Your account email address
- Note the current date and time in a text file
- Save all screenshots to a single folder labelled "I Can Read Books Cancellation"
Step 2a: cancel through the i Can Read Books website
Use this method if you signed up directly on icanreadbooks.com.
- Open icanreadbooks.com in your web browser
- Log in using your email address and password
- Click on your account name or profile icon (usually top-right corner)
- Select "Account Settings" or "Subscription Settings"
- Find the section labelled "Billing" or "Active Subscriptions"
- Click the "Cancel Subscription" or "Cancel Plan" button
- Complete the cancellation flow-the site may ask why you are leaving; you can skip these questions or provide brief feedback
- Look for a confirmation message on screen and in your email inbox within 5 minutes
- Take a screenshot of the confirmation page and save it to your evidence folder
Step 2b: cancel through apple app store (iOS)
Use this method if you subscribed using the I Can Read Books app on an iPhone or iPad.
- Open the Apple App Store app on your iOS device
- Tap your profile picture in the top-right corner
- Select "Subscriptions"
- Find "I Can Read Books" in the list of active subscriptions
- Tap "I Can Read Books"
- Tap "Cancel Subscription"
- Confirm the cancellation when Apple asks you to verify
- Apple will display a confirmation and send you an email receipt
- Take a screenshot showing the cancellation confirmation and save it
Step 2c: cancel through google play store (Android)
Use this method if you subscribed using the I Can Read Books app on an Android phone or tablet.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner
- Select "Manage my subscriptions"
- Find "I Can Read Books" in your active subscriptions list
- Tap "I Can Read Books"
- Tap "Cancel subscription"
- Google will ask for confirmation; select "Yes, cancel"
- You will receive a confirmation message on screen and via email
- Save a screenshot of the final confirmation
Step 3: verify cancellation within 24 hours
Confirm that your cancellation has taken effect by checking your subscription status one day later.
- Log back into the account where you cancelled (website, Apple App Store, or Google Play)
- Navigate to your subscription or billing section
- Verify that I Can Read Books no longer appears in your active subscriptions
- If it still shows as active, repeat the cancellation steps or contact customer support immediately
What happens after you cancel
Understanding what to expect post-cancellation prevents confusion and unnecessary worry.
Your access during the final billing period
When you cancel, your subscription continues until your next scheduled renewal date. For example, if you cancel on 15 June and your renewal date is 25 June, you retain full access to I Can Read Books until 25 June. On 26 June, your account is deactivated and you can no longer access the library. No additional charge occurs after the final renewal date.
Refund eligibility and timeline
Refunds depend on your payment method and the reason for cancellation. If you cancel within 14 days of initial purchase and have not substantially used the service, you may be eligible for a refund under the Consumer Act's cooling-off period. Beyond 14 days, refunds are at the discretion of I Can Read Books and your payment processor. Yafee advises contacting I Can Read Books customer support directly to discuss refund eligibility; provide them with your cancellation confirmation screenshot and explain your circumstances.
If I Can Read Books refuses a legitimate refund request, file a dispute with your bank or credit card company. In the Philippines, banks typically have 45 days to investigate and reverse unauthorised charges. Provide your bank with all documentation: the cancellation confirmation, the billing statement, and any correspondence with I Can Read Books.
Monitoring your bank statement
For 60 days after cancellation, review your monthly bank or credit card statement carefully. If a charge from I Can Read Books or Apple/Google appears after your cancellation, report it immediately to your bank and file a chargeback dispute. Include your cancellation evidence as proof that the charge was unauthorised.
Common mistakes that prevent successful cancellation
Cancellation is straightforward when you follow the correct procedure-these pitfalls are avoidable.
Mistake 1: cancelling in the wrong location
This is the number-one reason cancellations fail. If you subscribed through Google Play, cancelling on the website does nothing. Conversely, cancelling on Apple App Store does not stop a website subscription. Yafee emphasises: verify where you signed up before you cancel. Check your confirmation email from when you first subscribed-it will clearly state whether your subscription is managed by Apple, Google, or I Can Read Books directly.
Mistake 2: cancelling after the renewal date
If you wait until after your renewal date, you will be charged for another billing period. Cancellation takes effect immediately, but it does not reverse charges already applied. Consequently, plan to cancel at least 3 days before your renewal date to allow processing time.
Mistake 3: assuming an app uninstall cancels your subscription
Deleting the I Can Read Books app from your phone does nothing to stop billing. Your subscription continues in the background. You must explicitly cancel through the website or app store-deletion alone does not terminate the service.
Mistake 4: not retaining cancellation confirmation
If a dispute arises, your proof of cancellation is essential. Many users receive a confirmation but fail to save it. Screenshot the confirmation page, save the email receipt, and store both in a dedicated folder. This single step prevents unnecessary stress if a charge appears on your statement after cancellation.
When to escalate: contacting support and filing complaints
Most cancellations complete successfully, but if I Can Read Books continues charging you after a valid cancellation request, escalate formally.
Contact i Can Read Books directly
Email the company's support team with the subject line "Cancellation verification required." Include your cancellation confirmation screenshot, the date you cancelled, and the next charge date that should not occur. Request written confirmation that your subscription is permanently terminated. Allow 5 business days for a response.
Escalate to the department of trade and industry (DTI)
If I Can Read Books does not respond or refuses to stop billing, file a formal complaint with the DTI. You can submit complaints online at www.dti.gov.ph or visit your local DTI office. Provide all documentation: cancellation confirmation, screenshots of your account status, bank statements showing unauthorised charges, and copies of any correspondence with the company. The DTI investigates at no cost to you and can compel the merchant to issue refunds and cease deceptive practices.
Dispute the charge with your bank
Contact your bank or credit card issuer and report the charge as unauthorised. In the Philippines, banks must investigate chargeback disputes within 45 calendar days. Present your cancellation confirmation, the billing statement, and any DTI complaint number. Your bank may reverse the charge and issue a credit to your account.
Comparing cancellation across similar platforms
If you manage multiple educational subscriptions, understanding relative cancellation difficulty helps you make informed decisions.
| Service name | Website cancellation available | App store cancellation required | Typical processing time | Refund policy |
|---|---|---|---|---|
| I Can Read Books | Yes | Yes (platform-dependent) | Immediate | 14-day cooling-off period applies |
| Kindle for Kids | Yes | Yes | Immediate | No refund after 14 days |
| Scribd | Yes | Yes | Immediate | Refund for 30 days |
A final checklist: your cancellation action plan
Complete this checklist to ensure a clean, documented cancellation.
- Identify where you signed up (website, Apple App Store, or Google Play Store)
- Note your subscription plan name and current price
- Calculate your next renewal date from your confirmation email or account settings
- Create a folder on your computer or phone labelled "I Can Read Books Cancellation"
- Take screenshots of your current active subscription before cancelling
- Follow the step-by-step procedure for your platform (website, Apple, or Google)
- Save the cancellation confirmation screenshot immediately
- Check your email for a confirmation receipt from the platform
- Verify 24 hours later that the subscription no longer appears as active
- Monitor your bank statement for 60 days post-cancellation
- If an unauthorised charge appears, contact your bank and file a chargeback dispute
Why clarity and documentation matter
Yafee has helped thousands of consumers cancel subscriptions without dispute. The difference between a smooth cancellation and a prolonged billing conflict is simple: documentation. When you screenshot your actions, retain confirmation emails, and store them in one folder, you create an unassailable record. The Consumer Act of the Philippines backs your right to cancel; your screenshots back your compliance with that right.
Educational subscriptions serve genuine learning goals, but only when they align with your budget and your child's needs. If I Can Read Books no longer delivers value, cancelling promptly is the correct choice. Yafee's contract law specialists recommend acting before your renewal date, preserving all confirmations, and escalating to the DTI only if the company breaches its obligation to stop billing. You control the timeline; act decisively.
Company contact and headquarters information
I Can Read Books is published by The Bookmark, Inc. For customer support inquiries, complaints, or refund requests, contact the company directly through icanreadbooks.com. If you require escalation, file a formal complaint with the Department of Trade and Industry (DTI), Republic of the Philippines, at www.dti.gov.ph or your nearest local DTI office. Yafee stands ready to provide further guidance on consumer rights and contract cancellation-visit yafee.com for additional resources and expert consultation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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