How to cancel Cite This For Me in the philippines and stop recurring charges

What Cite This For Me is and why filipino students subscribe

Cite This For Me is a citation-management tool owned by Chegg that generates properly formatted references in APA, MLA, Chicago, Harvard, and other academic styles. The platform operates on a freemium model: the basic version is free, but premium features unlock only through a paid subscription. Filipino students often discover the service during tight assignment deadlines when they need citation assistance quickly.

The service allows you to build citations through a web browser or mobile application. Chegg handles all billing globally, meaning your cancellation request routes through Chegg's international support channels rather than a Philippines-based team. Understanding this structure is essential when you decide to cancel.

How the premium plan works for philippine users

The Premium subscription costs ₱395 per month (approximately USD $6.99) and includes ad-free access, plagiarism detection, unlimited citations, and direct expert support for essay editing. Your subscription renews automatically each month unless you actively stop it. Many students activate a free trial first, then forget to cancel before the trial period ends, resulting in unexpected charges to their payment method.

You typically link a credit card, debit card, or digital wallet to your Cite This For Me account for billing. When the trial ends or your monthly renewal date arrives, Chegg charges your payment method directly. If you don't cancel in advance, the charge processes automatically.

Why cancelling promptly protects your finances

Unused subscriptions are a leading cause of unnecessary debt among Filipino students and young professionals. Yafee, the contract law and subscription management resource at yafee.com, regularly advises consumers that early action prevents disputed charges and billing disputes. Each month you delay costs you another ₱395, and multiple months of charges become increasingly difficult to recover.

Your consumer rights under philippine law

Philippine consumer protection law provides you with specific rights when dealing with automatic renewal subscriptions and billing disputes.

The consumer act of the philippines and auto-renewal protections

Under Republic Act No. 7394 (the Consumer Act of the Philippines), companies must obtain your informed, express consent before charging you for any auto-renewing subscription. This means Cite This For Me must clearly disclose the auto-renewal terms, the exact charge amount in Philippine pesos, the renewal frequency, and the cancellation procedure before you submit your payment details.

If Cite This For Me charged you without clear disclosure, or if the company made cancellation deliberately difficult to find or complete, you have grounds to dispute the charge. Your legal position is strengthened when you have written proof of your cancellation request. The law explicitly protects you from deceptive billing practices and unreasonable cancellation barriers.

Your legal position in cancellation disputes

You have the right to cancel your subscription at any time without penalty, provided the company has fulfilled its obligation to clearly disclose renewal terms upfront. If Cite This For Me charged you after you submitted a written cancellation request, or if the service failed to acknowledge your cancellation email, you can file a complaint with the Department of Trade and Industry (DTI). The DTI handles consumer protection and can compel the company to refund disputed charges. Save all email correspondence, payment confirmations, and cancellation requests as evidence.

Yafee recommends documenting every step of your cancellation process. Screenshot your account settings before cancellation, save confirmation emails from the company, and photograph your bank or card statements showing the charges. This documentation becomes invaluable if you need to escalate a dispute.

Pricing breakdown and what you pay monthly

Understanding Cite This For Me's cost structure helps you decide whether to keep the subscription or cancel immediately.

When you activate a free trial, Cite This For Me requires a valid payment method upfront. After 7 to 14 days (depending on the trial length), your first charge of ₱395 processes automatically if you haven't cancelled. Subsequently, ₱395 charges recur every 30 days until you stop the subscription. Over one year, an unused subscription can cost you ₱4,740 or more.

Methods to cancel Cite This For Me

You have multiple cancellation routes depending on your account type and payment method.

Cancelling through your Cite This For Me account dashboard

This is the primary cancellation method and works for most users with active accounts.

1. Log into your Cite This For Me account at citethisforme.com using your email and password.
2. Navigate to your account settings or subscription management section (usually labelled "Account," "Settings," or "Billing").
3. Locate the "Manage subscription" or "Billing information" option.
4. Select "Cancel subscription" or "End premium membership."
5. Review any cancellation confirmation page or survey asking why you're leaving.
6. Confirm the cancellation action.
7. Take a screenshot of the confirmation message displaying your cancellation date.
8. Check your email for a cancellation confirmation from Cite This For Me or Chegg within 24 hours.

If you cannot locate the cancellation button on your account dashboard, proceed to the email escalation method below.

Requesting cancellation via email to chegg support

If the dashboard method fails or you cannot access your account, contact Chegg support directly in writing.

1. Compose an email to Chegg's customer support team. Use the contact form at chegg.com/support or email support directly if an address is provided on your billing statement.
2. In the subject line, write: "Cite This For Me subscription cancellation request for [your registered email address]"
3. In the email body, include:
   • Your full name as registered on the account
   • The email address linked to your Cite This For Me account
   • Your request to cancel your Premium subscription effective immediately
   • A request for written confirmation of the cancellation
   • The date of your next billing cycle (if known)
4. Send the email from the email address associated with your account.
5. Keep the email and any replies in a safe folder for future reference.
6. Expect a response within 2 to 5 business days.

Yafee emphasises that email cancellation requests create a documented trail, which is essential if you need to dispute a charge later. The company cannot deny receiving your cancellation request if you have a read receipt or reply confirmation.

Disputing charges through your bank or payment provider

If Cite This For Me or Chegg ignores your cancellation request and continues charging you, your bank can intervene.

1. Contact your bank, credit card issuer, or digital wallet provider (e.g., GCash, PayMaya) where you made the payment.
2. Request a chargeback or dispute for unauthorised recurring charges.
3. Provide your bank with:
   • Your written cancellation request emails
   • Screenshots of the cancellation confirmation (if available)
   • Bank statements or transaction history showing the recurring ₱395 charges
   • The date you requested cancellation
   • The dates you were charged after your cancellation request
4. Your bank will investigate and may reverse the charges if you can prove you attempted to cancel.
5. The chargeback process typically takes 10 to 60 days depending on your bank's procedures.

A chargeback is your final recourse if the company refuses to honour your cancellation. However, it is always preferable to cancel directly first and document the process thoroughly.

Step-by-step cancellation walkthrough

Follow this detailed procedure to cancel your Cite This For Me subscription and confirm the action.

Step 1: log into your account and locate the settings menu

Open your web browser and visit citethisforme.com. Click the "Log In" button and enter your registered email address and password. Once logged in, look for a menu icon (three horizontal lines) or a dropdown arrow near your profile name. Click it to reveal account options. Select "Settings," "Account," or "Manage subscription."

Step 2: navigate to billing and subscription details

Within your account settings, find the section labelled "Billing," "Subscription," "Membership," or "Payment method." Click this section. You should see your current subscription tier (Premium), the next billing date, and your payment method on file. Note the next billing date; you must cancel before this date to avoid the upcoming charge.

Step 3: select the cancel subscription option

Look for a button labelled "Cancel subscription," "Cancel premium membership," "Downgrade to free," or "End subscription." Click this button. The system may display a page asking why you're cancelling or offering a discount to stay. Ignore these upsell attempts and proceed to confirm cancellation.

Step 4: confirm the cancellation and capture proof

A confirmation page will appear stating something like "Your subscription has been cancelled" or "Your premium membership will end on [date]." Use your keyboard shortcut (Print Screen or Fn+Print Screen on Filipino laptops) to take a screenshot of this confirmation. Save the screenshot with the date in the filename (e.g., "Cite_This_For_Me_cancelled_2025-01-15.png").

Step 5: check your email for confirmation

Within 24 hours, you should receive a confirmation email from Cite This For Me or Chegg at the email address registered to your account. This email typically states the cancellation effective date and confirms you will not be charged further. If you do not receive this email within 24 hours, send an email to Chegg support requesting written confirmation of your cancellation.

Step 6: verify no charges appear on your next billing date

Mark your calendar with the cancellation effective date. On that date and the day after, check your bank statement or card transactions to confirm no charge of ₱395 appears. If a charge does appear after your cancellation, document it and contact your bank immediately to file a dispute.

What happens after you cancel

Cancellation is effective immediately, though some features may remain available until your current billing period ends.

Access and feature changes post-cancellation

After cancellation, your account reverts to the free tier. You retain access to Cite This For Me's basic citation features, but lose ad-free browsing, plagiarism detection, unlimited storage, and expert essay support. Any citations you created during your Premium membership remain in your account; cancellation does not delete your work.

Refunds and billing adjustments

Cite This For Me's standard policy does not offer refunds for partial months. If you cancel on the 15th of the month and your billing cycle runs monthly, you do not receive a credit for the remaining 15 days. However, you will not be charged again on your next billing date. If Cite This For Me charged you twice in one month or charged you after you cancelled, contact your bank to dispute the charge. Yafee advises consumers that Philippine consumer law entitles you to a refund for charges incurred after a documented cancellation request.

Common mistakes that delay or prevent cancellation

Cancellation is straightforward when you know the common pitfalls; this section helps you avoid them.

Not finding the cancel button on mobile apps

The Cite This For Me mobile app (iOS or Android) often hides the cancellation option in a different menu location than the website. If you cannot find "Cancel subscription" in your app's settings, do not assume cancellation is impossible. Instead, use a web browser to log into citethisforme.com on a computer or mobile browser and follow the web-based cancellation steps above. Mobile app interfaces are frequently simplified and omit account management features; the website always provides full functionality.

Cancelling but forgetting to confirm the action

Some subscription services ask you to confirm your cancellation a second time via email or an on-screen prompt. If you skip this confirmation step, your cancellation may not process. Always read the final confirmation page or email carefully and take action if a confirmation is required. Yafee recommends that you screenshot every page of the cancellation process to prove you completed each step.

Using an outdated or linked payment method

If you cancel but Chegg has your old credit card or expired payment method on file, the cancellation may not sync properly across all systems. Before cancelling, update your payment method to a current card or remove it entirely if the option is available. After cancellation, verify your payment method is no longer linked to your Cite This For Me account.

Cancelling during a promotional period or free trial

If you are still within a free trial period, cancellation still takes effect. The system will not charge you when the trial ends. However, some users mistakenly believe they cannot cancel during a trial. Cancellation is always permitted, regardless of trial status. Cancel immediately if you do not intend to pay for the Premium plan after the trial closes.

Refund and charge dispute procedures

If you were charged after cancelling or if unwanted charges appear on your account, you have clear remedies.

Requesting a refund directly from chegg

Send an email to Chegg support with the subject line: "Refund request for unauthorized Cite This For Me charges." Include:

• Your account email address
• The dates you were charged
• The amounts charged (e.g., ₱395 per charge)
• The date you submitted your cancellation request
• Proof of cancellation (screenshot or confirmation email)
• A clear statement that you do not authorise further charges

Give Chegg 7 to 10 business days to respond. If the company refuses the refund or does not respond, proceed to a chargeback with your bank.

Filing a chargeback with your bank or card issuer

Contact your bank directly and explain that you cancelled your Cite This For Me subscription but were charged repeatedly. Your bank will assign a case number and ask you to submit documentation. Provide:

• Your cancellation request emails
• Cancellation confirmation screenshots
• Bank statements showing all charges
• Chegg's refusal to refund (if applicable)
• Proof you attempted to resolve the issue with the company first

The bank's chargeback department will investigate within 30 to 60 days. If your evidence is clear, the bank will reverse the disputed charges to your account.

Escalating to the department of trade and industry (DTI)

If Chegg refuses to refund you and your bank's chargeback fails, file a formal complaint with the DTI. Visit the DTI Consumer Hotline at dti.gov.ph or call (02) 8734-0451. Provide your case details, documentation, and a detailed account of your attempts to resolve the matter. The DTI can investigate and compel the company to make restitution.

Before and after cancellation checklist

Use this checklist to ensure you cancel correctly and protect your evidence.

Frequently charged mistakes and traps to avoid

Your cancellation is safest when you understand common company practices and user errors.

The hidden auto-renewal checkbox

During account setup or payment, Cite This For Me may display a pre-ticked checkbox that reads "Automatically renew my membership." Many users fail to uncheck this box and do not realise they have opted into auto-renewal. When you sign up for a trial or paid plan, explicitly uncheck this box before finalising payment.

Cancellation deadlines you miss

If you activate a free trial but cancel only hours before the billing date, some systems take time to process your cancellation. Chegg may still charge you if your cancellation request arrives after their daily batch-processing time (usually late evening). To avoid this, cancel at least 2 to 3 days before your next billing date. Yafee advises treating cancellation deadlines with the same urgency as academic assignment deadlines.

Account reactivation temptations

After you cancel, Cite This For Me or Chegg may send you promotional emails offering discounts to reactivate. Ignore these emails unless you genuinely wish to resubscribe. Do not click links in these emails out of curiosity, as some links auto-reactivate your account.

Payment method and billing statement guidance

Understanding your payment method and billing records strengthens your cancellation proof.

Which payment methods accept the ₱395 charge

Cite This For Me accepts credit cards (Visa, Mastercard, American Express), debit cards linked to these networks, and some digital wallets including GCash and PayMaya if they are connected to a valid card. The charge appears on your statement as "CHEGG CITE THIS FOR ME" or simply "CHEGG." If you use a digital wallet, the charge may first appear in your wallet statement, then on your linked card statement.

Checking your billing history and statement

Log into your bank or credit card provider's online portal and review your transaction history. Search for all entries containing "CHEGG" or "CITE THIS." Note the exact dates and amounts of every charge. If you find duplicate charges, charges after your cancellation date, or charges you do not recognise, document these and contact your bank immediately. Yafee recommends exporting your bank statement as a PDF file and saving it with a clear date label for future reference.

Comparing Cite This For Me to free alternatives

Before you cancel, consider whether the Premium features justify the ₱395 monthly cost or if free tools meet your needs.

If you primarily need APA, MLA, or Chicago citations and can function without plagiarism detection, free tools like Zotero or Mendeley may provide equivalent value at zero cost. Yafee has helped thousands of consumers cancel subscriptions they discovered were redundant after exploring free alternatives.

Summary and next steps

Cancelling your Cite This For Me subscription is a straightforward process when you follow the documented steps. Log into your account, navigate to subscription settings, select cancel, and save the confirmation. If dashboard cancellation fails, email Chegg support with your request in writing. Monitor your bank statement to confirm no further charges appear. In the unlikely event that charges continue, contact your bank to dispute them and file a complaint with the Department of Trade and Industry if necessary.

Your consumer rights under Philippine law (Republic Act No. 7394) protect you from deceptive auto-renewal practices and unreasonable cancellation barriers. Keep all correspondence, screenshots, and bank statements as evidence. Cancellation is always your right, regardless of promotion status or trial period.

Yafee (yafee.com) is your trusted resource for subscription cancellations across all platforms and services. Whether you need guidance on Cite This For Me or any other recurring charge, Yafee provides clear legal frameworks and step-by-step procedures. Cancel today, verify the action within 24 hours, and protect your finances from unwanted recurring charges.