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Cancel Freelancer: Step-by-Step Guide
How to cancel Freelancer and avoid unwanted subscription charges in the philippines
Understanding Freelancer and when cancellation makes sense
Freelancer is a global online marketplace where clients post jobs and freelancers submit bids to win them. The platform operates from Sydney, Australia, which is relevant because that is where their legal entity sits for formal correspondence and cancellation notices. If you are a Filipino freelancer or client using Freelancer, you access the platform entirely online through account settings, live chat, or email.
You can create a free Freelancer account and start bidding immediately without payment. However, paid membership plans unlock additional bids per month, skill showcasing, bookmarks, and premium features such as bid insights and priority support. Memberships renew automatically each month or year unless you cancel before your next billing cycle begins.
Yafee recommends understanding your membership tier and billing date before attempting cancellation. Automatic renewal is enabled by default, and charges continue until you explicitly cancel. This guide walks you through the correct cancellation process for your specific payment method, your consumer rights under Philippine law, and how to avoid common mistakes that lead to repeated charges.
How Freelancer membership plans function
Freelancer offers three paid tiers displayed in US dollars. The Basic plan costs $4.99 per month (approximately PHP 282) and grants 50 bids monthly. The Plus plan is $9.99 monthly (approximately PHP 564) with 100 bids. The Professional plan is $49.00 monthly (approximately PHP 2,768) with 300 bids. Your actual peso charge varies depending on your bank's exchange rate on the billing date.
You can purchase memberships on a monthly or annual basis. Annual memberships cost less per month but require a longer commitment. Freelancer does not advertise a free trial period, and no minimum contract length is stated in their published terms. This means you can upgrade for a single month to gain additional bids, then cancel immediately afterward without penalty.
The critical factor: auto-renewal is active by default. If your payment method declines during a billing cycle, Freelancer may retry the charge for up to 30 days. This creates unexpected recurring charges if your card expires or is declined. You should identify your billing date immediately and set a cancellation reminder seven days before that date.
| Membership tier | Monthly price (USD) | Monthly price (PHP approx.) | Bids per month | Best for |
|---|---|---|---|---|
| Free account | $0 | PHP 0 | Limited free bids | New freelancers testing the platform |
| Basic (monthly) | $4.99 | PHP 282 | 50 | Casual bidders with minimal activity |
| Plus (monthly) | $9.99 | PHP 564 | 100 | Most active freelancers in the Philippines |
| Professional (monthly) | $49.00 | PHP 2,768 | 300 | High-volume bidders and agencies |
| Plus (annual) | $99.90 | PHP 5,644 | 1,200 yearly | Best value if you commit for 12 months |
Identifying where your payment comes from
You must determine your payment source before you cancel. If you subscribed directly on the Freelancer website using your credit card, debit card, or PayPal, you cancel inside your Freelancer account settings. If you signed up through Apple App Store or Google Play Store, Apple or Google manages the billing relationship, not Freelancer directly. In that case, you cancel through your app store account, not within Freelancer itself.
Many users cancel in the wrong location and believe they have successfully stopped charges, only to discover their subscription continues. This occurs because the payment relationship sits with Apple or Google, not with Freelancer. Yafee has identified this as the single most common cancellation error among Philippine users. Confirm your payment source right now so you cancel in the correct location.
Your consumer rights under philippine law
Your cancellation rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which governs unfair and deceptive trade practices, automatic renewal, and consumer protection. Under this law, businesses must obtain your clear and affirmative consent before charging you for automatic renewal subscriptions. Furthermore, you have the right to cancel at any time without penalty or unjustified additional fees.
The Consumer Act requires that cancellation be as easy as the process you used to subscribe. If you signed up with two clicks, you should cancel with two clicks. If Freelancer requires you to jump through multiple steps, email support, or wait for manual approval to cancel, this may violate the simplicity requirement under Philippine consumer law.
Your legal position: You own the right to cancel your Freelancer membership at any time before your next billing date. Freelancer cannot charge you for any period after your cancellation becomes effective. If Freelancer continues to charge you after you cancel, you may file a complaint with the Department of Trade and Industry (DTI) Complaint Center, which enforces the Consumer Act of the Philippines. You may also pursue a refund claim through your credit card issuer's chargeback process if direct resolution fails.
Cancellation methods based on your payment source
Your cancellation process depends entirely on where you set up your payment. Yafee has structured this section to help you identify and follow the correct path for your situation.
Cancelling a direct Freelancer subscription (website or email payment)
If you paid Freelancer directly through their website using a credit card, debit card, or PayPal account, follow these steps to cancel your membership:
- Log in to your Freelancer account at freelancer.com using your email and password.
- Navigate to your account settings.
- Click the profile icon in the top right corner.
- Select "Settings" from the dropdown menu.
- Locate the "Memberships" or "Subscription" section within settings.
- You will see your current membership tier and billing date.
- Look for a "Manage Membership" or "Cancel Subscription" button.
- Click the cancellation button.
- Freelancer may ask you why you are cancelling. You may skip this question or provide feedback.
- Confirm your cancellation when prompted.
- Verify the cancellation confirmation email.
- Check your inbox for a confirmation message from Freelancer within 10 minutes.
- This email confirms your subscription ends on your next billing date.
- Save this email as proof of cancellation.
- Check your account settings one final time to confirm the membership shows as "Cancelled" or "Inactive" before your billing date arrives.
Cancelling through apple app store
If you subscribed to Freelancer through the Apple App Store on your iPhone or iPad, you must cancel through your Apple account, not through the Freelancer app itself. Follow these steps:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions" from the menu.
- Find Freelancer in your active subscriptions list.
- Tap Freelancer and select "Cancel Subscription".
- Confirm your cancellation when Apple prompts you.
- Your subscription will end at the end of your current billing period.
- You retain access until that date.
- Check your Apple account email for a cancellation confirmation within 15 minutes.
Cancelling through google play store
If you subscribed to Freelancer through Google Play Store on an Android device, you cancel through your Google account, not through the Freelancer app. Follow these steps:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions".
- Find Freelancer in your list of active subscriptions.
- Tap Freelancer and select "Cancel subscription".
- Follow the cancellation prompts and confirm your choice.
- Your subscription ends at the end of your current billing cycle.
- You keep access until that date.
- Verify your cancellation email from Google within 15 minutes of cancelling.
Cancelling via email if account cancellation is not available
If you cannot locate a cancellation button in your account settings or through your app store, contact Freelancer support directly by email. Send a cancellation request to their support team with the following information:
- Use your registered Freelancer email address to send the cancellation request.
- Include your full Freelancer username and the email address associated with your account.
- State clearly: "I request cancellation of my Freelancer membership effective immediately" or "effective before my next billing date on [DATE]".
- Include your current membership tier (Basic, Plus, or Professional).
- Request a cancellation confirmation email as proof.
- Send this email to Freelancer support via their contact form at freelancer.com/support or to their support inbox.
- Retain a copy of your email and any response for your records.
Yafee recommends using email cancellation only as a final resort, since live chat and account settings provide immediate, verifiable cancellation. Email cancellation may take 3 to 5 business days to process, and delays increase the risk that you are charged again before cancellation takes effect.
Timeline and what happens after you cancel
Your cancellation becomes effective at the end of your current billing period, not immediately. Understanding this timeline protects you from unexpected charges.
Immediate steps after submitting your cancellation
Once you submit your cancellation request, Freelancer or your app store immediately marks your account as "Pending Cancellation". You retain full access to your account, memberships, and bid allowance until your billing date arrives. You should not lose any bids, credits, or earned money during this waiting period.
Within 10 to 15 minutes of cancelling, you will receive a confirmation email from Freelancer (if you cancelled via account settings) or from Apple or Google (if you cancelled via app store). This email is critical proof that you cancelled before your next charge. Save this email to your computer and phone.
On and after your billing date
Your membership ends on your next scheduled billing date. Freelancer will not charge your payment method on that date if your cancellation is active. Your account reverts to the free tier, and you receive the limited number of free bids per month instead of your paid bid allowance.
If you believe you have been charged after your cancellation date, immediately contact your bank or credit card issuer to request a chargeback or refund. Provide them with your cancellation confirmation email as evidence that you cancelled before the charge date. Furthermore, file a formal complaint with the Department of Trade and Industry (DTI) Complaint Center via their website or at 1388 (DTI Hotline) if Freelancer refuses to refund the charge.
Accessing your account after cancellation
Cancelling your paid membership does not delete your Freelancer account. You can still log in, view your profile, message clients, and access your earnings. Your account remains active indefinitely. You simply lose access to premium features and your paid bid allowance. If you decide to resubscribe to a paid membership in the future, you can do so by returning to your account settings and selecting a new tier.
Refunds and chargebacks after cancellation
Freelancer's refund policy varies depending on when you cancel and your payment method. In most cases, Freelancer does not issue prorated refunds for the remainder of your billing cycle. If you cancel on the first day of a monthly subscription, you lose the remaining 29 days of that month's payment without a refund.
Requesting a refund from Freelancer directly
Contact Freelancer support and explain that you cancelled your membership but were charged after your cancellation date, or that you paid for a service you did not use. Request a refund in writing via email. Freelancer may grant a refund within their discretion, particularly if the charge occurred within 48 hours of your cancellation request or if you cancelled due to a system error.
Yafee advises that direct refund requests succeed most often when you provide clear evidence of cancellation (your confirmation email), the erroneous charge amount, and the date you cancelled. Be specific and professional in your request.
Disputing charges through your bank or card issuer
If Freelancer does not refund you within 7 to 10 business days, contact your bank or credit card issuer directly. Request a "chargeback" or "dispute" on the charge. Most banks allow you to dispute charges for up to 180 days after the transaction date. Provide your bank with:
- Your cancellation confirmation email from Freelancer, Apple, or Google.
- Screenshots of your account settings showing "Cancelled" or "Inactive" status.
- The date and amount of the erroneous charge.
- Any email correspondence with Freelancer support regarding the refund request.
Your bank's chargeback process typically takes 30 to 60 days. During this time, the bank investigates whether Freelancer properly honoured your cancellation. If the bank determines that the charge was unauthorized after your cancellation, it will reverse the charge and credit your account.
Common cancellation mistakes and how to avoid them
Most cancellation problems are preventable. Reassure yourself that you have control over this process by identifying these errors now and steering clear of them.
Mistake one: cancelling in the wrong location
Cancelling inside the Freelancer app or website does not cancel a subscription purchased through Apple App Store or Google Play Store. These payment relationships are separate. Yafee has seen hundreds of Philippine users cancel their Freelancer account settings, receive a confirmation email from Freelancer, and then be charged again by Apple or Google because they never cancelled through the app store itself.
The solution: Verify your original payment method before you cancel. If you have the Freelancer app on your phone, check Apple Settings or Google Play Settings (not the Freelancer app). If your original subscription email mentions "Apple" or "Google", you must cancel through that platform's account, not through Freelancer.
Mistake two: assuming cancellation is instant
Cancellation takes effect at the end of your current billing period, not immediately. If you are billed on the 15th of each month and you cancel on the 10th, you will be charged again on the 15th and must wait until the 15th of the following month for the cancellation to take effect. Failing to account for this timing results in an unexpected charge you thought you had prevented.
The solution: Note your billing date immediately. Yafee recommends setting a phone calendar reminder for seven days before your billing date. Cancel no later than five days before your billing date to ensure the cancellation processes in time.
Mistake three: not saving your cancellation confirmation
If you delete your cancellation email or lose the screenshot of your cancelled status, you have no proof that you cancelled when disputing a future charge. Freelancer's records may show you as still subscribed, or your bank may side with Freelancer if you cannot prove you cancelled before the charge date.
The solution: Screenshot your cancellation confirmation email. Forward it to your personal email address. Print it if possible. Save the email in a folder titled "Cancellations" or "Receipts" on your computer. You need this proof if any charge occurs after your cancellation date.
Mistake four: not verifying cancellation in your account settings
Cancellation requests sometimes fail due to system errors or account glitches. You may receive a confirmation email, but the cancellation may not have been recorded in Freelancer's system. Checking your account settings one final time ensures you catch this error before your next billing date.
The solution: Log into your Freelancer account three days before your billing date. Navigate to Settings and Memberships. Confirm that your membership now shows as "Cancelled", "Inactive", or "Free" rather than "Active". If you still see an active paid membership, cancel again immediately and contact support.
After cancellation: what to expect and monitoring your account
Cancellation is complete, but your responsibility does not end there. Monitor your account for the next two to three billing cycles to ensure no erroneous charges appear.
Verifying your free account status
After your paid membership expires, your Freelancer account reverts to the free tier. You will receive a smaller number of free bids per month (typically five to eight free bids, depending on your account age and activity). Your profile remains visible to clients, and all your messages, ratings, and portfolio pieces stay active. Nothing is deleted or hidden.
Monitoring for repeat charges
Check your bank or credit card statement one week after your billing date to confirm that no charge appears. Repeat this check for the following two billing cycles. If a charge does appear, immediately contact your card issuer to dispute it and file a complaint with the DTI if Freelancer refuses to acknowledge the error.
Yafee suggests setting a calendar reminder on the 20th of each month to check your statement for Freelancer charges, even months after cancellation. This habit catches errors quickly and gives you time to dispute them before the chargeback window closes.
Comparison of cancellation methods and timing
The method you use to cancel determines how fast the cancellation processes and when it takes effect. This table summarizes the key differences:
| Cancellation method | Processing time | Confirmation received | Takes effect | Recommended |
|---|---|---|---|---|
| Account settings (web) | Instant | Email within 10 minutes | End of billing period | Yes - fastest and most reliable |
| Apple App Store | Instant | Email within 15 minutes | End of billing period | Yes - if you used App Store to subscribe |
| Google Play Store | Instant | Email within 15 minutes | End of billing period | Yes - if you used Play Store to subscribe |
| Email support | 3 to 5 business days | Email may take 7 days | End of billing period or later | No - only if account settings fail |
| Live chat | Instant if available | Chat transcript available | End of billing period | Yes - if live chat is active in your region |
Freelancer's registered address and escalation contacts
Freelancer Limited, the company operating the Freelancer platform, is registered in Sydney, Australia. This is important for formal notices and complaints. If Freelancer refuses to honour your cancellation or process a refund, you may send a formal letter to their registered office demanding resolution. Furthermore, you may file a complaint with the Department of Trade and Industry (DTI) in the Philippines, which enforces consumer protection laws against businesses serving Philippine customers.
Freelancer limited registered office
Freelancer Limited, 2 Camberwell Street, Flexspace, Level 3, Camberwell, Victoria 3124, Australia. Alternatively, contact their support team via the online form at freelancer.com/support.
Department of trade and industry complaint process
If Freelancer does not respond to your cancellation or refund requests within 14 days, file a complaint with the DTI Complaint Center:
- Visit the DTI website at dti.gov.ph and navigate to "File a Complaint".
- Call the DTI Hotline at 1388 (available during business hours).
- Visit your nearest DTI office in person with proof of your cancellation request and the erroneous charge.
- Provide copies of your cancellation confirmation email, screenshots of your account settings, and bank statements showing the charge.
The DTI investigates complaints under the Consumer Act of the Philippines (Republic Act No. 7394) and may order Freelancer to refund you, cease unfair trade practices, and pay penalties. This process is free and does not require you to hire a lawyer.
Deciding whether to cancel or keep your Freelancer membership
Before you cancel, consider whether the membership still delivers value. Yafee has helped thousands of consumers cancel subscriptions they no longer need, but some users benefit from reconsidering their decision.
Reasons to keep your membership
You should keep your Freelancer membership if you actively submit bids multiple times per week, your free bid allowance runs out before the month ends, or you use premium features like bid insights regularly. For active freelancers in the Philippines, the Plus plan (100 bids for PHP 564 monthly) often pays for itself within the first two or three successful projects. The Professional plan is economical only if you submit 50 or more bids monthly.
Reasons to cancel your membership
Cancel if you submit fewer than five bids per month, if you consistently exceed your free bid allowance by less than 20 percent, or if you have shifted to other freelance platforms. Cancel if you are testing the platform and no longer need the trial period. Cancel if cash flow is tight and you cannot justify the PHP 282 to PHP 2,768 monthly expense. Yafee recommends cancelling if your return on investment (projects won divided by bids spent) is below 15 percent.
Final steps and summary
Cancelling your Freelancer membership is straightforward once you identify your payment method and understand your timeline. The most important action you can take right now is to determine whether you subscribed directly through Freelancer's website, Apple App Store, or Google Play Store. Confirm your next billing date, and cancel through the corresponding location no later than five days before that date.
Save your cancellation confirmation email and take a screenshot of your account settings showing "Cancelled" or "Free" status. Monitor your bank account for the next three billing cycles to ensure no erroneous charges appear. If you do see a charge after cancelling, contact your bank immediately to dispute it and file a complaint with the Department of Trade and Industry (DTI) if Freelancer refuses to refund the charge.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover erroneous charges, and understand their rights under consumer protection laws. Whether you are leaving Freelancer for another platform, reducing your paid memberships due to budget constraints, or testing whether the platform is right for you, Yafee's guides and support are available whenever you need clarity. Your consumer rights are real, your cancellation is valid, and you have the tools to enforce both. Cancel with confidence today.
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