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Frequently asked questions
Cancel Dealmachine: Step-by-Step Guide
How to cancel Dealmachine and stop automatic billing in the philippines
Understanding Dealmachine and why cancellation matters
Dealmachine is a subscription-based real estate lead generation platform that operates on automatic monthly renewal. You subscribe to access lead databases, contact information, dialer tools, and route planning features, but the moment your free trial ends or you miss a cancellation window, your card gets charged automatically every month. For users in the Philippines paying in Philippine pesos (₱), this automatic renewal cycle often catches subscribers off guard, especially when payment processing issues create confusion about account status.
The company enforces a strict 30-day cancellation notice requirement. You must submit your cancellation request at least 30 days before your next billing date, or you will pay for another full month of service. Many Filipino users report card processing issues with Philippine banks, which can trigger failed charges, retry cycles, and billing disputes. Yafee has helped countless consumers understand that cancellation clarity is essential to protecting your bank account and avoiding unwanted charges.
Why filipino users need to cancel carefully
Dealmachine charges in Philippine pesos, with plans ranging from ₱5,445.00 to ₱13,395.00 per month depending on your subscription tier. The platform operates primarily on US-based support channels and billing infrastructure, which creates distance between you and the company when disputes arise. Failed charges, retry cycles, and dispute claims can cascade into weeks of confusion about whether your account is actually active or cancelled.
Furthermore, add-on features such as paid dialer credits or marketing tools may accrue separate charges and have their own expiry rules after cancellation. You need to account for these when you exit the platform entirely. Yafee recommends documenting every feature and add-on you have purchased before you submit your cancellation request.
The three subscription tiers explained
Your monthly cost depends on how many team members you need and how many leads you want to access. The Starter Plan at ₱5,445.00 per month gives you one user seat and up to 20,000 leads. The Pro Plan at ₱8,235.00 per month upgrades you to three users and 60,000 leads. The Pro Plus Plan at ₱13,395.00 per month provides six user seats and access to 120,000 leads.
| Plan | Monthly cost (PHP) | User seats | Lead access |
|---|---|---|---|
| Starter | ₱5,445.00 | 1 | Up to 20,000 |
| Pro | ₱8,235.00 | 3 | Up to 60,000 |
| Pro Plus | ₱13,395.00 | 6 | Up to 120,000 |
Beyond the base plan cost, you may have added paid dialer credits, marketing features, or API integrations. These add-ons can accrue separate charges and may have their own expiry rules after cancellation, so track them carefully when you prepare to cancel.
Your consumer rights when canceling Dealmachine
In the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel any subscription or service agreement without penalty during a reasonable grace period. This law requires that companies clearly disclose their terms, including renewal terms, cancellation deadlines, and the full amount you will be charged.
What the consumer act of the philippines protects you against
Under Republic Act No. 7394, Dealmachine must clearly inform you of the exact date of your next automatic renewal, the precise cancellation deadline (the 30-day notice rule), the full amount you will be charged, and a straightforward cancellation process. If Dealmachine fails to make these terms crystal clear during signup, or if the company blocks your cancellation attempt without valid reason, you have grounds to dispute the charges with your bank and escalate to the Department of Trade and Industry (DTI) Consumer Protection Group.
Your legal position: The law places the burden on Dealmachine to prove they gave you fair notice and an easy way to cancel. If you can demonstrate that the cancellation process was unclear, difficult to access, or deliberately obscured, the DTI Consumer Protection Group can compel the company to refund your charges and cease billing you immediately. You do not need to accept automatic renewal terms that violate fair dealing or transparency requirements.
Escalation points if Dealmachine refuses to cancel
If you submit a cancellation request and Dealmachine ignores it, continues billing you, or claims they never received it, you have legal recourse. Document everything-screenshots of your cancellation request, email confirmations, chat transcripts, and your bank statements showing the unwanted charges. File a complaint with the DTI Consumer Protection Group, which investigates unfair trade practices and can compel Dealmachine to refund disputed amounts. Yafee advises all users to keep a copy of every cancellation communication you send, including the date, time, and method (email, phone, live chat, or postal mail).
How to cancel your Dealmachine subscription
Dealmachine offers multiple cancellation methods, though you must verify which one the company recognises in your account region. Follow these steps to ensure your cancellation is recorded and effective.
Step one: log in to your account and check your billing date
Access your Dealmachine account using your login credentials. Navigate to your account settings or billing section and identify your next billing date. This date is critical because you must submit your cancellation request at least 30 days before this date. If your next billing date is less than 30 days away, you will need to cover the cost of another month of service unless you can demonstrate that Dealmachine failed to provide clear notice of the renewal date.
- Record the exact date of your next billing cycle.
- Calculate the 30-day cancellation deadline and mark it on your calendar.
- Screenshot your billing information as proof of the renewal date.
Step two: submit your cancellation request via live chat or email
Dealmachine provides support through live chat on their platform and via email. Use the method that generates an automatic confirmation or transcript, so you have written proof of your request. In your message, state clearly: "I request cancellation of my Dealmachine subscription effective [insert the date you want the cancellation to take effect, which should be before or on your next billing date]." Include your full name, account email, and any account ID or reference number the platform provides.
- Use the live chat feature and request that a transcript be emailed to you after the conversation ends.
- Alternatively, send an email to Dealmachine support with "Cancellation Request" in the subject line.
- Keep the email or chat transcript in a folder for your records.
- Note the date and time you submitted the request.
Step three: request written confirmation of cancellation
After you submit your cancellation request, ask Dealmachine to send you written confirmation within 48 hours that your cancellation has been processed. This confirmation should include the date your subscription will end, the final billing date, and confirmation that no further charges will be applied. Many companies send this automatically, but if you do not receive it within 48 hours, send a follow-up email asking for explicit confirmation.
- Reply to the support message asking for written confirmation of the cancellation date.
- If no confirmation arrives within 48 hours, send a follow-up email marked "For the Record."
- Save the confirmation email in a separate folder labeled "Dealmachine Cancellation Proof."
Step four: verify cancellation in your account settings
Log back into your Dealmachine account after you receive confirmation and check your subscription status. Your account should display a status such as "Cancelled," "Pending Cancellation," or "Will end on [date]." If your account still shows "Active" or "Renewal in progress," contact support again immediately and reference your previous cancellation request. Do not assume cancellation has occurred until you see this status change reflected in your account.
- Check your account settings under billing or subscription status.
- Screenshot the cancellation status as proof.
- If the status still shows "Active," send another support email with your original cancellation request date and ask why the cancellation was not processed.
Step five: monitor your bank account for final charges
For at least two billing cycles after your cancellation date, monitor your bank account or credit card statement to ensure Dealmachine stops charging you. Your final charge should appear only once, on the date that matches the last billing cycle before cancellation. If you see a charge after your cancellation date, contact your bank immediately to dispute it and then escalate the issue to Dealmachine and the DTI Consumer Protection Group. Yafee recommends keeping all cancellation documentation for at least six months after the final charge.
- Set a phone reminder for the date after your last billing date to check your bank account.
- Review your credit card or bank statement for any charges from Dealmachine.
- If an unexpected charge appears, take a screenshot and contact your bank's dispute department within 30 days.
- Inform the DTI Consumer Protection Group if Dealmachine continues billing after your confirmed cancellation date.
Refunds and what to expect after cancellation
Dealmachine's refund policy depends on the reason for cancellation and the timing of your request. In most cases, if you cancel before your renewal date, you will not receive a refund for the current month-you will simply stop being charged for future months.
Refund eligibility and timelines
If you cancel within a free trial period (typically 7 to 14 days), Dealmachine should issue a full refund if they have already charged your card. For cancellations outside the trial period, you generally will not receive a refund of the current month's subscription fee. However, if you can demonstrate that Dealmachine failed to disclose cancellation terms clearly, or if the company continued billing after you submitted a cancellation request, you have grounds to dispute the charge with your bank and demand a refund through the DTI Consumer Protection Group.
Yafee advises all users that refund policies must comply with Republic Act No. 7394. If the company's policy violates fair dealing standards or creates an unfair burden on consumers, the DTI can overrule the company's position and order a refund. Request refunds in writing and reference the specific law if the company denies your claim.
What happens to your data after cancellation
Once your subscription ends, you will lose access to your Dealmachine account, including all saved leads, contact lists, and dialer history. The company typically does not delete your data immediately-they retain it for a period (usually 30 to 90 days) in case you reactivate. After that retention period, your data is deleted permanently. If you need to export or save any lead data before cancellation, do so while your account is still active. Contact Dealmachine support if you need assistance exporting your data.
Cancellation traps and common mistakes
Cancellation disputes are avoidable if you understand the most common pitfalls. Below are the mistakes that cost Filipino users money-and how to avoid them.
Assuming email silence means cancellation
Many subscribers send a cancellation email and assume that if they do not hear back, the cancellation went through. Dealmachine may not send an automatic acknowledgement, so silence does not equal confirmation. Always request a reply and verify the cancellation in your account settings. If you do not receive confirmation within 48 hours, send a follow-up and document the delay. This protects you if the company later claims they never received your cancellation request.
Missing the 30-day notice deadline
Dealmachine's 30-day cancellation notice requirement is strict. If you submit your cancellation request with fewer than 30 days until your next billing date, you will be charged for another month. The only exception is if you can prove that the company failed to provide clear notice of the renewal date in the first place-in that case, the DTI Consumer Protection Group may order a refund. Calculate your cancellation deadline carefully and set a phone reminder at least five days before the deadline.
Confusing "Pause" with "Cancel"
Some platforms offer a "pause" feature that temporarily stops billing but keeps your account active. Dealmachine may offer this option. If you pause instead of cancel, you will be charged again when the pause period ends-and you may not receive a reminder. Only request cancellation if you want to exit completely. Yafee recommends explicitly stating "I request permanent cancellation, not a pause or suspension" in your cancellation request to avoid this confusion.
Not documenting add-on charges
If you purchased dialer credits, lead bundles, or marketing features outside your base plan, these may have separate billing cycles. When you cancel your main subscription, these add-ons may still appear on your bill. Review your most recent invoice before you cancel and ask support to clarify which charges will stop and which will continue. Request that all add-ons be cancelled simultaneously with your main subscription.
Common cancellation addresses and contact methods
Dealmachine provides multiple contact channels, though availability and response times vary by region. Yafee recommends using the method that generates written confirmation.
Primary contact methods
The company operates customer support through live chat (accessible via their platform), email support, and a toll-free phone line. For cancellations, email is the most reliable method because it creates a written record. If you use live chat, request a transcript. According to Dealmachine's California Privacy Policy and trademark filings, the company's official cancellation address for postal requests is their registered office in California. For Philippine-based disputes, the DTI Consumer Protection Group accepts complaints via email, postal mail, and online filing through their website.
| Contact method | Use case | Response time | Proof of submission |
|---|---|---|---|
| Email to support | Cancellations (primary method) | 24-48 hours | Email confirmation |
| Live chat (in-app) | Quick questions; request transcript | Immediate | Chat transcript |
| Phone support | Urgent escalations | Varies | Call reference number (request) |
| DTI Consumer Protection Group | Billing disputes, refund claims | 7-14 days initial review | Formal complaint receipt |
Postal cancellation address
If you prefer to cancel by postal mail, Dealmachine's official cancellation mailing address is listed in their California Privacy Policy. Send your cancellation request via registered mail to ensure delivery is tracked. Your letter should include your full name, account email address, the date of your cancellation request, and the date you want the cancellation to take effect. Request a written acknowledgement from the company within 14 days. In the Philippines, you can also file a formal complaint with the DTI Consumer Protection Group at their main office in Manila or through their online portal if Dealmachine fails to respond to your postal request.
Yafee advises all users that postal cancellation is slower than email, so allow extra time for processing. If you use this method, send your letter at least 45 days before your next billing date to account for mail delays and processing time.
Dealmachine cancellation checklist
Use this checklist to ensure your cancellation is complete and protected by law.
| Task | Status | Date completed |
|---|---|---|
| Log into account and note next billing date | [ ] | ___________ |
| Calculate 30-day cancellation deadline | [ ] | ___________ |
| Screenshot billing information | [ ] | ___________ |
| Send cancellation email or live chat message | [ ] | ___________ |
| Request written confirmation of cancellation | [ ] | ___________ |
| Receive and save cancellation confirmation | [ ] | ___________ |
| Task | Status | Date completed |
|---|---|---|
| Verify cancellation status in account settings | [ ] | ___________ |
| Screenshot account status showing cancellation | [ ] | ___________ |
| Check bank account after final billing date | [ ] | ___________ |
| File DTI complaint if unauthorized charges appear | [ ] | ___________ |
| Dispute charge with bank if needed | [ ] | ___________ |
| Archive all cancellation documents for 6 months | [ ] | ___________ |
Comparing Dealmachine to alternative real estate platforms
If you are cancelling Dealmachine because the platform does not meet your needs, you may want to explore alternative real estate lead generation tools. Yafee has compiled a brief comparison to help you evaluate other options before you commit to a new subscription.
| Platform | Monthly cost (approx. PHP) | Lead sources | Cancellation policy |
|---|---|---|---|
| Dealmachine | ₱5,445-₱13,395 | Public records, direct mail data | 30-day notice required |
| PropShark | ₱6,000-₱12,000 | MLS data, public records | Monthly, cancel anytime |
| REsimpli | ₱7,500-₱15,000 | Skiptracing, ringless voicemail | Monthly, 7-day cancellation |
| Zillow Premier Agent | ₱8,000-₱20,000 | Zillow leads, referrals | Month-to-month flexibility |
Each platform has different cancellation policies, so if you are choosing a new service, verify the cancellation terms before you sign up. Yafee recommends asking for the cancellation policy in writing during the signup process, so you have documented proof of the terms you agreed to.
Final steps and dispute resolution
Cancellation should be the end of your Dealmachine relationship, but if the company continues to charge you after you have submitted a valid cancellation request, you have clear legal remedies.
What to do if Dealmachine continues billing after cancellation
If you see a charge from Dealmachine after your confirmed cancellation date, take these steps immediately: (1) Contact Dealmachine support and reference your cancellation confirmation, asking for an explanation and a refund within 7 days. (2) If the company does not refund the charge within 7 days, contact your bank's dispute department and file a chargeback or reversal claim within 30 days of the charge. (3) File a formal complaint with the DTI Consumer Protection Group, including copies of your cancellation request, cancellation confirmation, and the unauthorized charge on your bank statement.
The DTI Consumer Protection Group has the authority to order Dealmachine to refund disputed charges and cease billing practices that violate Republic Act No. 7394. Processing times for DTI complaints typically range from 7 to 14 days for initial review and 30 to 60 days for full investigation. Yafee advises all users to file complaints in writing and keep a copy of the receipt showing your submission date.
Escalating to the department of trade and industry
The DTI Consumer Protection Group accepts complaints from Filipino consumers regarding unfair trade practices, automatic renewal violations, and billing disputes. You can file a complaint online via the DTI website, by postal mail to their main office in Manila, or in person at any DTI regional office. Include the following documents: your cancellation request (email, chat transcript, or postal confirmation), the cancellation confirmation from Dealmachine, your bank statements showing all charges, and a detailed description of what happened.
The DTI will assign your complaint a reference number and notify Dealmachine that an investigation is underway. The company then has a period to respond and provide evidence that they processed your cancellation. If the DTI finds that Dealmachine violated the law, they can order a refund, compel the company to halt billing, and impose penalties. Yafee has worked with thousands of consumers through similar disputes, and the DTI's intervention often resolves the matter within 60 days.
Your final summary and next steps
Cancelling Dealmachine requires careful attention to the 30-day notice deadline, written confirmation of your request, and ongoing monitoring of your bank account. By following the steps outlined above-logging in to verify your billing date, submitting your cancellation request via email, requesting written confirmation, verifying the cancellation in your account settings, and monitoring for unauthorized charges-you protect yourself under the Consumer Act of the Philippines and ensure that Dealmachine stops billing you on your chosen date.
If Dealmachine refuses to cancel, continues charging you after your cancellation date, or fails to disclose its terms clearly, you have legal recourse through your bank's dispute process and the DTI Consumer Protection Group. Yafee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and recover refunds from companies that violated fair dealing standards. Keep all documentation, stay within the legal deadlines, and escalate to the DTI if the company does not comply. Your consumer rights under Republic Act No. 7394 are strong, and enforcement agencies in the Philippines take automatic renewal violations seriously.