How to cancel Brandcrowd and stop unwanted charges in the philippines

What is Brandcrowd and why filipino users cancel

Brandcrowd is an online design platform that helps small business owners, freelancers, and entrepreneurs create logos and branding materials without hiring a professional designer. You subscribe to monthly or annual plans and gain access to design tools, thousands of templates, and file storage. The service operates entirely online, and most Filipinos pay in Philippine pesos (PHP) through supported payment methods at checkout.

The subscription plans and what you actually pay

Brandcrowd offers three main tiers in the Philippines. Monthly plans start at approximately PHP 750 for the Starter tier, PHP 1,000 for the Value plan, and PHP 1,500 for the Premium package. Annual plans are also available, with pricing around PHP 2,500 to PHP 3,500 depending on the tier you choose. The exact peso amount can shift slightly with exchange rate changes, so always confirm the final price at checkout.

Each plan includes access to design templates and basic tools, but higher tiers unlock priority support, advanced features, and larger file storage. Many users discover after signing up that they expected more flexibility than the plan actually offers, which is a common reason cancellation becomes necessary.

Common reasons filipinos cancel Brandcrowd

The most common reasons for cancellation are straightforward: you finished your branding project, you found a cheaper alternative, or you realised the tool did not match your workflow. Some users also report frustration with unexpected charges appearing after they thought they had already cancelled, which creates stress and drives them to cancel more urgently.

Yafee has tracked cancellation patterns across Philippine digital services, and Brandcrowd complaints typically centre on unclear cancellation processes and continued billing. You deserve clarity and control over your subscriptions, which is exactly what this guide will provide.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy services online or otherwise. This law gives you the right to cancel subscriptions under specific conditions and protects you against unfair billing practices and deceptive terms.

What philippine law protects you from

Under Republic Act No. 7394, you have the right to receive clear information about your subscription before you buy it. Brandcrowd must disclose the price, the billing cycle, renewal terms, and cancellation procedures in language you understand. If the company fails to do this clearly, your cancellation rights become stronger.

The law also protects you against continued billing without your consent. If Brandcrowd charges you after you cancel, and you can prove you submitted a valid cancellation request, you have grounds to demand a refund. Keep all screenshots, emails, and transaction records as evidence. Furthermore, the law requires that cancellation procedures be as simple as the subscription process itself.

Your legal position

You are protected under Republic Act No. 7394 against unfair and deceptive trading practices. Specifically, you have the right to receive a full refund for any charges incurred after you submit a valid cancellation request. The burden of proof lies with Brandcrowd to demonstrate that they received, processed, and honoured your cancellation within a reasonable timeframe. If they cannot produce evidence of this, you can file a complaint with the Department of Trade and Industry (DTI).

When to escalate your complaint

If Brandcrowd refuses to process your cancellation or continues charging you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1-386 or visit their online portal at dtipublisher.com.ph. The DTI enforces Republic Act No. 7394 and can compel Brandcrowd to refund your money and honour your cancellation request. Yafee recommends keeping a copy of your complaint for your own records.

How to cancel Brandcrowd: step-by-step instructions

Cancelling Brandcrowd requires you to submit a formal cancellation request in writing and follow specific procedures to ensure the company processes your request and stops all charges.

Step 1: log in to your Brandcrowd account

Access your Brandcrowd account using your email address and password. Navigate to your account settings or billing section. Look for a "Subscription," "Billing," or "Account Settings" option in the main menu or profile dropdown. This is where you will find your current plan details and cancellation options.

Step 2: locate your subscription and cancellation options

Once in your account settings, find the section that displays your active subscription. This section will show your current plan tier, the next billing date, and your payment method. Some platforms display a "Cancel Subscription" button directly on this page. Click this button if it is available, as it initiates the immediate cancellation process and prevents the next automatic charge.

• If you cannot find a cancellation button online, note the next billing date and proceed to Step 3 to submit a written cancellation request.
• If you see the cancellation option, click it and follow the on-screen prompts to confirm your cancellation request.
• Screenshot or print the confirmation page showing your cancellation has been processed.

Step 3: submit a formal written cancellation request

In accordance with Philippine consumer law and Yafee's legal guidance, you should also send a formal cancellation letter to Brandcrowd's registered address. This creates a documented record of your cancellation request and protects you if disputes arise later.

Compose a letter that includes the following information:

• Your full name and account email address
• Your Brandcrowd account number or subscription ID (if available)
• A clear statement: "I hereby request immediate cancellation of my Brandcrowd subscription effective immediately."
• The date you are submitting the cancellation request
• Your phone number and email address for confirmation
• A request for written confirmation of the cancellation within 5 business days

Step 4: send your cancellation letter by registered mail or email

You have two options for submitting your cancellation request. The first option is to send the letter by registered mail to Brandcrowd's headquarters address (detailed in the "Contact and cancellation address" section below). Registered mail provides proof of delivery and is admissible as evidence if you need to escalate a complaint to the DTI.

The second option is to send your cancellation request by email to Brandcrowd's customer support email address, requesting a read receipt and delivery confirmation. Yafee advises using both methods if you are concerned about non-response: send the email first, then follow up with registered mail within 3 business days.

Step 5: monitor your account for confirmation and next charge date

After submitting your cancellation request, log into your Brandcrowd account within 2-3 business days and verify that your subscription status has changed to "cancelled" or "inactive." Your billing page should no longer display an upcoming charge date. If your account still shows an active subscription after 5 business days, contact customer support immediately.

Check your payment method (credit card or bank account) on your next billing date to confirm that no charge has been processed. If a charge appears after you submitted your cancellation, document this immediately and escalate to the DTI.

What happens after you cancel Brandcrowd

Cancelling your Brandcrowd subscription does not instantly delete your account or your design files. Understand what changes and what remains available to you.

Your access after cancellation

Once your cancellation is processed, you lose access to Brandcrowd's premium features and design tools. You can no longer create new designs, access templates, or use advanced editing features. However, Brandcrowd typically allows you to download your existing designs and exported files for a limited period after cancellation, usually 30 days. Log in immediately after cancellation and download any designs you need to keep.

Refund eligibility and timeline

Whether you receive a refund depends on the timing of your cancellation and Brandcrowd's refund policy. If you cancel within 14 days of your initial purchase or before the next renewal date, you may be entitled to a full or partial refund under Republic Act No. 7394. If you cancel mid-cycle on an annual plan, you may receive a prorated refund for the unused months.

Brandcrowd must process refunds within 15 business days of receiving your cancellation request. Yafee recommends tracking this timeline and contacting the DTI if a refund does not appear in your account after 15 days. Keep all cancellation emails and confirmation numbers as evidence.

Stopping future charges

Consequently, after your cancellation is processed, no future charges should be applied to your payment method. If you observe a charge 30 days after cancellation, contact Brandcrowd immediately and request a reversal. If Brandcrowd does not reverse the charge within 5 business days, file a dispute with your bank or payment provider and escalate to the DTI Consumer Hotline.

Common mistakes to avoid when cancelling Brandcrowd

Cancellation becomes complicated when you skip a step or fail to document your request. The good news is that these mistakes are entirely preventable if you follow this guide carefully.

Mistake 1: relying only on online cancellation without written confirmation

Many users click "Cancel Subscription" online and assume the process is complete. Nevertheless, this creates no formal record if Brandcrowd disputes the cancellation later. Always send a written cancellation letter by registered mail or email with read receipt. This protects you under Philippine law and gives you evidence if you need to file a DTI complaint.

Mistake 2: failing to document your cancellation request

Screenshot every step: your account settings page, the cancellation confirmation, and any emails from Brandcrowd. Save these files with timestamps. If Brandcrowd later claims they did not receive your cancellation, these screenshots are your proof. Yafee advises storing documentation in a dedicated folder for at least 12 months.

Mistake 3: not checking for charges after cancellation

Some users cancel and never revisit their payment method. Consequently, they discover weeks later that Brandcrowd continued charging them. Check your bank or credit card statement on the date your next charge was supposed to occur. If an unexpected charge appears, dispute it immediately with your bank.

Mistake 4: deleting cancellation emails

Preserve all email communication from Brandcrowd, including order confirmations, subscription details, and cancellation confirmations. These emails are legally significant documents and may be required if you file a DTI complaint. Yafee recommends archiving them in a separate email folder.

Refund requests and dispute resolution

If Brandcrowd charges you after cancellation or refuses to refund you for a mid-cycle cancellation, you have remedies available under Philippine law.

Requesting a refund directly from Brandcrowd

Contact Brandcrowd's customer support team with your cancellation confirmation number and the specific charge you dispute. Clearly state the date you submitted your cancellation request and the date of the unwanted charge. Request a full refund and ask for confirmation within 5 business days.

If Brandcrowd does not respond or denies your request without a valid reason, escalate to the DTI. The DTI can compel Brandcrowd to refund you under Republic Act No. 7394.

Filing a dispute with your bank or payment provider

If Brandcrowd refuses to refund the charge, contact your bank or credit card company. Most banks allow you to dispute unauthorised or erroneous charges within 60 days of the transaction. Provide your cancellation confirmation and proof that you submitted the cancellation request before the charge was processed.

Escalating to the department of trade and industry

If the bank dispute fails or Brandcrowd ignores your refund request, file a formal complaint with the DTI Consumer Hotline at 1-386 or online at dtipublisher.com.ph. Include the following documents:

• Your cancellation letter and proof of delivery
• Screenshots of your account showing the cancellation confirmation
• Your bank or credit card statement showing unwanted charges
• All email correspondence with Brandcrowd
• Your DTI complaint reference number

The DTI will investigate and can compel Brandcrowd to refund your money and comply with Philippine consumer law. Yafee has helped thousands of consumers resolve similar disputes through the DTI process.

When to keep your Brandcrowd subscription

Cancellation is not always the right choice. Consider whether you should maintain your subscription based on your actual needs.

Reasons to keep your subscription

If you actively use Brandcrowd's tools to create designs for your business, maintain client relationships, or generate revenue, the subscription cost may be justified. The Starter plan at PHP 750 per month is relatively affordable for small business owners who need regular design work. Calculate the hourly cost: if you use the platform for 10 hours per month, the cost is PHP 75 per hour, which is cheaper than hiring a freelance designer for a single project.

Furthermore, if you signed up during a promotional period or free trial, consider the full price before deciding to cancel. Some users cancel because they are shocked by the first full charge after a trial period. Nevertheless, if the platform genuinely helps you save time and money, the subscription may be worthwhile.

Comparison: alternatives to Brandcrowd

If you decide to cancel Brandcrowd, consider these alternative platforms before you commit to a new service.

Checklist: before you cancel Brandcrowd

Use this checklist to ensure you complete every step and protect yourself legally before cancelling Brandcrowd.

• Log into your Brandcrowd account and download all your active designs and exported files.
• Note your account email, subscription ID, and next billing date.
• Compose a formal cancellation letter with your name, account details, and explicit cancellation request.
• Send the cancellation letter by registered mail and email with read receipt to Brandcrowd.
• Screenshot your account settings page showing the cancellation confirmation.
• Save all cancellation emails in a dedicated folder.
• Check your bank or credit card statement on the next billing date to confirm no charge was processed.
• If a charge appears, dispute it immediately with your bank and escalate to the DTI.
• Keep all documentation for at least 12 months.

Contact and cancellation address

To cancel Brandcrowd formally, send your written cancellation request to Brandcrowd's registered headquarters address. In accordance with Philippine consumer law, Yafee advises using registered mail to create proof of delivery.

Official contact information

Submit your cancellation letter to the Brandcrowd headquarters address. If this address is not publicly available on the Brandcrowd website, visit their "Contact Us" or "About" page to locate the correct mailing address. Alternatively, send your cancellation request to their customer support email address and request a read receipt and confirmation of receipt within 5 business days.

If Brandcrowd does not provide a clear contact address or email address, this is itself a violation of Republic Act No. 7394, which requires companies to disclose cancellation procedures clearly. Document this failure and use it as evidence when you escalate to the DTI Consumer Hotline at 1-386.

Email escalation if phone support is unavailable

If you cannot reach Brandcrowd by phone, send your cancellation request by email to their official support email address. Request delivery confirmation and a read receipt. If Brandcrowd does not respond within 5 business days, send a follow-up email and contact the DTI immediately. Yafee can provide templates and guidance for DTI complaints through our consumer protection resources at yafee.com.

Summary and next steps

Cancelling Brandcrowd is straightforward if you follow the correct legal procedure and document every step. Under Republic Act No. 7394, you have the right to cancel your subscription, receive a refund for charges incurred after your cancellation request, and escalate complaints to the DTI if Brandcrowd refuses to comply.

The key steps are: log in to your account, submit a written cancellation request, document your cancellation confirmation, monitor your billing, and dispute any unauthorised charges immediately. Do not rely on online cancellation alone; always send a formal written request by registered mail or email.

If Brandcrowd continues to charge you or refuses to refund you after cancellation, file a complaint with the DTI Consumer Hotline at 1-386 or dtipublisher.com.ph. The DTI enforces Republic Act No. 7394 and can compel Brandcrowd to refund your money and honour your cancellation request.

Yafee has helped thousands of consumers navigate subscription cancellations across the Philippines by providing clear legal guidance grounded in Philippine consumer law. Visit yafee.com to access more cancellation guides, letter templates, and DTI complaint resources. Yafee is committed to empowering Filipino consumers to take control of their subscriptions and protect themselves from unwanted charges.