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Frequently asked questions
Cancel Stockopedia: The Right Way
How to cancel Stockopedia in new zealand: your complete guide to exiting your subscription
Why you might cancel Stockopedia
Stockopedia is a subscription-based investment research platform designed for New Zealand investors who want to screen stocks, analyse market data and build portfolios with professional-grade tools. The service combines quantitative screening, StockRanks ratings and educational resources into a single dashboard.
You might decide to cancel if the subscription fee no longer justifies the research value you receive, if your investment strategy has shifted, or if you've found a competing platform that suits your needs better. Whatever your reason, understanding your cancellation rights under New Zealand consumer law ensures you exit cleanly and recover any refund you're entitled to.
Who uses Stockopedia
Stockopedia attracts individual DIY investors, active traders and portfolio researchers across Australasia. The platform offers three subscription tiers-Basic, Pro and Premium-each unlocking different levels of screening tools, performance analytics and research features.
You're charged on a recurring billing cycle (monthly or annual) from the moment you activate your paid subscription. Access begins immediately, and billing continues automatically unless you cancel before your next renewal date.
Common reasons for cancellation
Many subscribers cancel because the monthly or annual fee feels disproportionate to the insights they're extracting. Others discover that a simpler stock research tool meets their needs, or that their investment approach no longer requires professional-grade screening data. Some investors also cancel after completing a specific research project or when switching to a competitor platform offering better value.
Yafee has helped thousands of consumers navigate subscription cancellations across financial services, and the principle is the same: act quickly if you want to maximise your refund eligibility within the money-back window.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and the Financial Markets Conduct Act 2013 establish your rights when you purchase digital services like Stockopedia subscriptions.
The 30-day money-back guarantee
Stockopedia's Financial Services Guide for Australasian users-which explicitly covers New Zealand-guarantees a full refund if you cancel within 30 days of your first payment. This is your strongest consumer protection lever and applies from the moment you're charged, not from when you first accessed the service.
Your legal position: Under Stockopedia's published terms and in line with Australasian consumer standards, you have an absolute right to a full refund within 30 days of your first paid transaction. The company cannot refuse this refund or impose conditions on it. Only your initial subscription qualifies; renewal subscriptions are excluded from this guarantee.
If you're within the 30-day window, request your refund through the account settings cancellation page. Stockopedia will process this without further question because it complies with its own Financial Services Guide and New Zealand consumer standards.
Protections after the 30-day window
Once 30 days have elapsed since your first payment, Stockopedia enforces a strict no-refund policy on ongoing subscriptions. At this point, your legal protections narrow significantly, though they do not disappear entirely.
Under the Consumer Guarantees Act 1993, you retain the right to challenge Stockopedia if the service fails to deliver the core functionality described in its marketing materials, if it contains a material defect, or if it is unfit for purpose. These grounds are narrow and difficult to prove, but they exist.
If Stockopedia refuses a refund after 30 days and you believe you have valid grounds, you may escalate your complaint to the Financial Markets Authority (FMA) or seek advice from the Commerce Commission. However, your likelihood of success diminishes significantly outside the money-back window, and any dispute may take weeks to resolve.
No pro-rata refunds for mid-cycle cancellations
Stockopedia does not offer pro-rata refunds if you cancel mid-billing period. For example, if you're on a monthly plan and cancel on day 20 of a 30-day cycle, you will not receive a refund for the unused 10 days. Your subscription remains active until the end of the current billing cycle, at which point access expires.
This is standard industry practice and is permitted under New Zealand consumer law. Nevertheless, you can time your cancellation strategically: submit your cancellation request just before your next billing date to maximise the value you extract from your final payment and minimise wasted days.
Methods for cancelling Stockopedia
Stockopedia provides one primary cancellation method in New Zealand: cancellation through your online account dashboard on the website.
Online account cancellation via dashboard
The fastest and most direct way to cancel is through your Stockopedia account settings on the website. This method creates an immediate digital record of your cancellation request and triggers Stockopedia's refund processing if you're within the 30-day window.
Yafee recommends this method because it provides proof of cancellation (via email confirmation) and eliminates delays or miscommunication that can occur with postal or phone-based requests.
Email cancellation for additional documentation
If you wish to cancel by email for added documentation, you may contact Stockopedia's support team. Retain a copy of your email and any confirmation response for your records. However, this method is slower than using the dashboard and may result in processing delays if Stockopedia's support inbox is backlogged.
Phone cancellation as a secondary option
Stockopedia does not advertise a dedicated phone line for New Zealand cancellations. If you attempt to reach the company by phone, you may experience long wait times. Use this method only if you've already submitted a cancellation via the dashboard and need to follow up on refund status after 7-10 business days.
Step-by-step: how to cancel Stockopedia
Follow these precise steps to cancel your Stockopedia subscription and secure your refund if you're within the 30-day window.
Step 1: log into your account and navigate to settings
- Visit the Stockopedia website and log into your account using your registered email address and password.
- Locate the account settings or profile menu, typically found in the top-right corner of the dashboard.
- Select "Account Settings" or "Subscription Settings" from the dropdown menu.
- Review your current subscription tier (Basic, Pro, or Premium) and your next billing date.
Step 2: locate the cancellation option
- Within account settings, find the "Billing" or "Subscription" section.
- Look for an option labelled "Cancel Subscription", "Manage Subscription" or "Downgrade".
- If the cancellation button is not immediately visible, scroll down the page or check for a "Danger Zone" section at the bottom of billing settings.
Step 3: initiate your cancellation request
- Click the cancellation option.
- Stockopedia will display a confirmation screen asking why you're cancelling. Select the reason that best matches your situation (cost, lack of use, found alternative, etc.).
- Read any final offer or retention message carefully. Stockopedia may offer a discount; accept or decline as you wish.
- Click "Confirm Cancellation" or a similar confirmation button.
Step 4: document your cancellation confirmation
- Stockopedia will display a confirmation screen and send a confirmation email to your registered email address within minutes.
- Screenshot the on-screen confirmation message and save it to your device or cloud storage.
- Open the confirmation email from Stockopedia and forward it to yourself or print it as a backup record.
- Note the date and time of cancellation; you will need this if you need to claim a refund within the 30-day window.
Step 5: verify that your access has been removed
- Wait 5-10 minutes for the cancellation to process.
- Log out of your account and log back in.
- Confirm that your dashboard now displays a message indicating your subscription is cancelled or that your access has ended.
- Attempt to access premium features (such as screening tools or StockRanks data) to verify that your access has been revoked.
Step 6: track your refund status (if within 30 days)
- If you cancelled within 30 days of your first payment, monitor your email for a refund notification from Stockopedia.
- Stockopedia typically processes 30-day refunds within 5-10 business days.
- Check your bank account or payment method (credit card, PayPal, etc.) to confirm the refund has been received.
- If no refund appears after 10 business days, contact Stockopedia support with your cancellation confirmation and request a refund status update.
Refunds and what to expect after cancellation
Your refund eligibility depends on how much time has elapsed since your first paid subscription charge.
Within 30 days: full refund guaranteed
If you cancel within 30 days of your first payment, Stockopedia will refund your subscription fee in full. This refund applies to your initial subscription only; if you've already been charged for a renewal, that renewal charge may not be refunded unless you cancel it within 30 days of that renewal date.
Refunds are typically processed to your original payment method (credit card, debit card, or PayPal account) within 5-10 business days. Some banks may take an additional 2-3 business days to credit the funds to your account.
After 30 days: no refund policy
Once 30 days have passed since your first charge, Stockopedia applies a strict no-refund policy. You will lose access at the end of your current billing cycle, but no refund will be issued for the subscription fee you've already paid.
This is a standard industry practice and is permitted under New Zealand consumer law. Yafee advises subscribers to cancel before their next billing date if they are outside the 30-day window; this ensures you do not incur an additional charge.
Unused credits and trial promotions
If you purchased Stockopedia through a promotional offer that included trial credit or bonus months, those credits are typically non-refundable after the 30-day window expires. Check your account for any promotional balance before cancelling; you may wish to use the remaining time before requesting cancellation.
Stockopedia subscription pricing and tiers
The cost of your Stockopedia subscription depends on which tier you've selected and whether you're billed monthly or annually.
| Subscription tier | Monthly cost (NZD) | Annual cost (NZD) | Key features |
|---|---|---|---|
| Basic | $18-22 | $168-220 | Essential stock screening, limited StockRanks, basic portfolio tools |
| Pro | $28-35 | $280-350 | Advanced screening, full StockRanks, real-time alerts, portfolio analytics |
| Premium | $50-65 | $500-650 | Full-suite access, priority support, all screening tools, educational webinars |
| Free trial | $0 | N/A | Limited access, basic screening only |
Prices may vary slightly depending on promotional offers or discounts applied at sign-up. Check your invoice or account settings to confirm the exact amount you're being charged.
Common cancellation mistakes to avoid
Cancelling your Stockopedia subscription is straightforward, but a few common errors can cost you money or delay your refund. The good news is that all of these mistakes are preventable if you follow the steps above carefully.
Mistake 1: confusing the cancellation date with the signup date
Your 30-day money-back guarantee clock starts from your first payment date, not from when you signed up for the free trial. If you signed up for a 14-day free trial on January 1 and were charged on January 15, your 30-day refund window runs from January 15 to February 14-not from January 1.
Record your first payment date immediately and set a calendar reminder for day 29 if you're considering cancellation. Yafee recommends cancelling with 2-3 days to spare to account for processing delays.
Mistake 2: attempting to cancel via social media or contact forms
Do not attempt to cancel by posting on Stockopedia's social media accounts or submitting a generic "contact us" form. These channels are not monitored with the same urgency as the account dashboard or support email, and your cancellation request may be delayed or lost.
Always cancel through your account dashboard or send a direct email to Stockopedia's support team with the subject line "Subscription Cancellation Request" for maximum visibility and speed.
Mistake 3: failing to document your cancellation confirmation
If you cancel but fail to save your confirmation email or screenshot, you'll struggle to prove cancellation if Stockopedia later disputes your claim. Always capture visual proof of your cancellation request and any confirmation message displayed on screen.
Store these documents in a dedicated folder on your device or in a cloud service like Google Drive or OneDrive. If a dispute arises weeks later, this documentation will be your strongest evidence.
Mistake 4: cancelling without checking your billing cycle
If you cancel mid-cycle, you lose access at the end of that cycle, but you do not receive a pro-rata refund. Timing your cancellation for just before your next automatic renewal maximises the value of your final payment.
For example, if your next billing date is February 15 and you cancel on February 10, you'll retain access until February 15. If you cancel on February 1, you'll also retain access until February 15-so delay is not punished, but it is unnecessary.
Mistake 5: not following up on your refund
If you cancelled within 30 days and have not received a refund notification within 10 business days, contact Stockopedia support immediately with your cancellation confirmation. Banks occasionally experience processing delays, but Stockopedia should initiate the refund quickly.
Do not assume silence means your refund is processing. A proactive follow-up ensures your refund is prioritised and processed without further delay.
What happens after your cancellation is processed
Once your Stockopedia subscription is cancelled, several changes take effect immediately and over the following days.
Access and feature availability
Your premium access continues until the end of your current billing cycle. On the next renewal date (or immediately if you cancel within a grace period), your access to premium features is revoked. You will no longer be able to use the advanced screening tools, StockRanks ratings, portfolio analytics or any paid features.
If you had a Basic subscription, you may retain free-tier access with significantly reduced functionality. Check your account after the cancellation date to confirm which features remain available.
Your data and portfolio history
Stockopedia retains your account data, portfolio history and watchlists for up to 30 days after cancellation. If you wish to export your data-such as your portfolio positions, research notes or performance history-do so before your cancellation takes effect.
After 30 days, Stockopedia may delete your account data in accordance with its privacy policy. If you want to preserve your historical performance data or portfolio records, download them to a spreadsheet or document before the grace period expires.
Email communications
You will continue to receive transactional emails from Stockopedia (such as refund confirmations or account closure notifications) for 7-10 days after cancellation. Thereafter, Stockopedia will remove you from its marketing email list and you should receive no further promotional messages.
If you receive unwanted emails after 14 days, reply with "Unsubscribe" or contact Stockopedia's support team with your cancellation confirmation date.
Re-subscription and promotional offers
If you cancel your Stockopedia subscription, the company may offer you a discount or trial credit to re-subscribe within 30-60 days. You are under no obligation to accept these offers. Review the terms carefully; some promotional offers have hidden renewal terms that lock you into a longer contract.
Yafee recommends that you keep these promotional emails for your records but do not respond unless you genuinely intend to re-subscribe.
How yafee can assist your cancellation
Cancelling a subscription service should be simple and transparent. Yafee has helped thousands of New Zealand consumers cancel subscription services-from investment platforms like Stockopedia to streaming services, productivity tools and financial software-by providing step-by-step guidance grounded in consumer law and best practice.
If you encounter resistance from Stockopedia, if your refund is not processed within 10 business days, or if you believe the company has breached its consumer obligations, Yafee's resources can help you understand your rights and escalate your complaint to the appropriate regulator.
Visit yafee.com to access free cancellation guides, refund templates and expert advice on your consumer protections under New Zealand law. Yafee also maintains a database of cancellation addresses, support email addresses and complaint procedures for hundreds of subscription services, ensuring you always have the fastest and most direct route to cancellation.
Escalation and complaint procedures
If Stockopedia refuses to cancel your subscription, denies you a refund within 30 days, or ignores your cancellation request, you have formal avenues for escalation under New Zealand consumer law.
Internal escalation: Stockopedia support and management
First, escalate your complaint within Stockopedia itself. Send a formal letter or email marked "Formal Complaint" to Stockopedia's support address (details below) outlining the issue, your cancellation request, and any documentation you have. Provide a deadline of 10 business days for a response.
Yafee recommends using registered email or keeping a detailed record of any contact, as this will be crucial if you need to escalate further.
External escalation: financial markets authority (FMA)
If Stockopedia does not resolve your complaint within 10 business days, or if you believe the company has breached the Financial Markets Conduct Act 2013 or Consumer Guarantees Act 1993, lodge a complaint with the Financial Markets Authority (FMA). The FMA oversees financial service providers in New Zealand and can investigate breaches of consumer protection law.
Visit fma.govt.nz to submit a complaint online. Provide copies of all documentation, including your cancellation request, confirmation emails, and evidence of payment.
Commerce commission
Alternatively, you may lodge a complaint with the Commerce Commission, which enforces the Consumer Guarantees Act 1993 and other consumer protection legislation. The Commission can investigate whether Stockopedia has engaged in misleading or deceptive conduct, breached its refund obligations, or violated fair trading rules.
Visit comcom.govt.nz to lodge a complaint or request advice on your consumer rights.
Dispute resolution and small claims
If your dispute involves a sum under NZD $15,000, you may pursue a small claim through the District Court. This is a low-cost option if Stockopedia has not refunded you money you are entitled to under the 30-day guarantee or if you have other financial losses related to the service.
Consult with a local legal adviser or contact the Court directly for guidance on filing a claim.
Stockopedia contact details for new zealand users
If you need to contact Stockopedia regarding cancellation, refunds or complaints, use the following details.
Online cancellation
The fastest method is to cancel through your account dashboard on the Stockopedia website. Log into your account, navigate to "Account Settings", select "Subscription", and click "Cancel Subscription".
Email support
For cancellation or refund queries, contact Stockopedia's customer support team by email. Retain all correspondence for your records. Email enquiries are typically answered within 2-3 business days, though response times may vary during peak periods.
Australasian complaints address
For formal complaints, Stockopedia publishes a complaints address for Australasian users in its Financial Services Guide. Direct written complaints to this address, marking your envelope "Formal Complaint - Cancellation/Refund". Retain proof of postage and a copy of your letter for your records.
Contact Stockopedia's support email to request the current complaints address if it is not displayed in your account settings.
Key takeaways and action checklist
Cancelling Stockopedia requires you to act within specific timeframes and follow precise procedural steps to protect your refund rights under New Zealand consumer law.
Before you cancel
- Confirm the date of your first payment (this determines your 30-day refund window).
- Log into your account and review your next renewal date.
- Download any data, portfolio records or research notes you wish to keep.
- Check whether you're within 30 days and eligible for a full refund.
During cancellation
- Log into your Stockopedia account and navigate to "Account Settings" > "Subscription".
- Click "Cancel Subscription" and complete all on-screen prompts.
- Screenshot the confirmation message and save your confirmation email.
- Document the date and time of your cancellation request.
After cancellation
- Verify that your access has been revoked within 5-10 minutes.
- Monitor your email and bank account for refund confirmation (within 5-10 business days if eligible).
- Follow up with Stockopedia if no refund appears after 10 business days.
- Retain all documentation for 12 months in case a dispute arises.
Conclusion: taking control of your subscription
Cancelling Stockopedia is a straightforward process if you understand your rights under the Consumer Guarantees Act 1993 and follow the step-by-step procedure outlined above. The 30-day money-back guarantee is your strongest protection; use it wisely by cancelling within that window if the platform is not delivering value.
If you cancel after 30 days, you will not receive a refund, but you retain access until the end of your current billing cycle. Time your cancellation strategically to avoid unnecessary renewal charges.
If Stockopedia refuses your cancellation request, denies a refund you are entitled to, or ignores your communications, escalate your complaint to the Financial Markets Authority (FMA) or the Commerce Commission. These regulators enforce New Zealand consumer protection law and can compel refunds or other remedies if the company has breached its obligations.
Yafee has helped thousands of New Zealand consumers understand their subscription rights, execute clean cancellations and recover refunds from service providers across sectors. Whether you're cancelling Stockopedia or any other subscription service, Yafee provides free, authoritative guidance grounded in consumer law and best practice. Visit yafee.com to access cancellation templates, regulatory contact details and detailed guides for hundreds of services. Your consumer rights are protected by law; Yafee ensures you know how to exercise them.
Important warning
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