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Frequently asked questions
Cancel Standout CV: Step-by-Step Guide
How to cancel Standout CV in new zealand and claim your refund safely
Understanding Standout CV and why you might want to leave
Standout CV is an online resume builder that helps New Zealand job seekers create professional CVs using pre-designed templates, step-by-step prompts, and unlimited editing tools. The platform stores your documents indefinitely and lets you download your CV as a PDF whenever you need it.
You might decide to cancel for legitimate reasons: you've finished your CV project, found a competing tool that suits your workflow better, secured employment, or discovered the subscription doesn't deliver the value you expected. Whatever your reason, understanding your cancellation rights under New Zealand consumer law is essential before you proceed. Yafee exists to guide you through this process with clarity and confidence.
Who uses Standout CV
Standout CV attracts first-time CV writers, recent graduates preparing job applications, and professionals seeking a design-focused alternative to traditional resume formats. The service appeals to people who value visual presentation and want their CV to stand out in a competitive job market.
Common reasons to cancel Standout CV
You may cancel after completing your CV project, if you prefer another builder's interface, after accepting a job offer, or if you realise ongoing access doesn't suit your needs. Some users cancel shortly after the trial period to avoid recurring charges, while others switch to free alternatives or tools included in their existing subscriptions.
Standout CV pricing and your billing cycle
Before cancelling, you need to understand exactly what you're paying, when charges recur, and what each plan includes in New Zealand dollars.
Current pricing in new zealand dollars
| Plan type | Cost (NZ$) | Billing frequency | Key features included |
|---|---|---|---|
| 14-day trial | NZ$6.31 | One-off charge for 14 days | Unlimited edits, PDF downloads, lifetime document storage |
| 4-weekly subscription | NZ$39.54 | Every 4 weeks (recurring) | Unlimited edits, PDF downloads, lifetime document storage |
| Annual subscription | NZ$174.83 | Once per calendar year | Unlimited edits, PDF downloads, lifetime document storage |
How billing works and when you'll be charged
All amounts are displayed in New Zealand dollars. Standout CV may adjust fees and terms at any time, so confirm the exact amount on their website before your next renewal. The 4-weekly cycle means charges appear roughly every month, while the annual plan works out cheaper per month if you commit for a full year. Your credit card or payment method will be charged automatically unless you cancel before the renewal date.
Your consumer rights in new zealand
New Zealand law provides robust protections when you purchase digital services like Standout CV, and you must know these rights before you cancel.
Consumer guarantees act and fair trading act protection
Under the Consumer Guarantees Act 1993, all service providers (including Standout CV) must deliver their service with reasonable care and skill, ensure it is fit for purpose, and provide it exactly as described. The Fair Trading Act 1986 prohibits misleading or deceptive conduct, including unclear cancellation policies, undisclosed charges, or false claims about refunds. If Standout CV breaches either act-for example, by charging you without clear consent or refusing a lawful refund-you have statutory grounds to demand remediation.
Yafee advises that if Standout CV declines your refund request without justification, you can escalate to the Commerce Commission (the New Zealand regulatory authority for consumer law) or seek support from Citizens Advice Bureau New Zealand.
Your legal position on refunds
Standout CV advertises a 14-day money-back guarantee. This means if you are unsatisfied within 14 calendar days of purchase, you are entitled to request a full refund. This applies whether you purchased a trial, 4-weekly, or annual plan. The Commerce Commission recognises this as a consumer guarantee under the Consumer Guarantees Act. If Standout CV claims you are ineligible for a refund outside the 14-day window without legal justification (such as breach of their terms), they may be in breach of the Fair Trading Act. Yafee has helped many New Zealand consumers enforce this right by documenting their purchase date and clearly stating their refund claim in writing.
How to cancel Standout CV step by step
Cancellation involves accessing your account, locating the billing settings, and submitting a cancellation request before your renewal date.
Step 1: log in to your Standout CV account
- Open your web browser and navigate to the Standout CV website
- Click "Sign In" or "Log In" in the top-right corner
- Enter your registered email address and password
- If you have two-factor authentication enabled, complete that step
- You will now see your account dashboard
Step 2: navigate to billing and subscription settings
- Look for "Account Settings," "Billing," or "Subscription" in your account menu (usually in the top navigation bar or a dropdown under your profile name)
- Click the billing or subscription section
- You will see your current plan, next renewal date, and payment method on file
- Note your renewal date-you must cancel before this date to avoid the next charge
Step 3: locate and select the cancel option
- Within the subscription settings, find a "Cancel Subscription," "Manage Subscription," or "Cancel Plan" button
- Click this button; Standout CV may ask you why you are cancelling (this feedback is optional)
- Read the cancellation confirmation screen carefully
- Confirm that your cancellation is effective before your next renewal date
Step 4: confirm cancellation and save your documents
- Standout CV will send a cancellation confirmation email to your registered address
- Save or download your CV as a PDF before the cancellation takes effect (even though Standout CV claims lifetime storage, it is prudent to retain your own copy)
- Check your email inbox and spam folder for the confirmation; if you do not receive it within 2 hours, contact Standout CV support
- Keep this confirmation email as evidence of your cancellation for at least one year
Step 5: if Standout CV does not offer an online cancel button
- Send a written cancellation request to Standout CV's support team via email or contact form on their website
- In your message, include your full name, email address associated with your account, and the specific date you wish the cancellation to take effect
- Request written confirmation of your cancellation and ask for your next renewal date to be cancelled before charges occur
- Keep a copy of your cancellation email and save their reply as proof
What happens after you cancel Standout CV
Cancellation takes effect immediately, though your access to CV editing tools may continue until your renewal date depending on Standout CV's terms.
Your access and documents after cancellation
Once you cancel, your subscription stops and no further charges will be made. Standout CV typically allows you to view and download your existing CVs until your current billing period ends. After that date, your ability to edit documents may be restricted, though the company claims to preserve your documents in a limited-access archive. You should download and save all your CVs as PDF files immediately after cancelling to ensure you always have a local copy.
Checking that charges have stopped
- Check your next bank or credit card statement after your original renewal date has passed
- If Standout CV has charged you again after cancellation, contact your bank or card issuer immediately to dispute the charge
- You can also request a chargeback if Standout CV continues billing after you have cancelled in writing
- Notify Standout CV support of the unauthorized charge by email, stating your cancellation date and asking for an immediate refund
- If they refuse, file a dispute with the Commerce Commission
Claiming a refund under the 14-day money-back guarantee
If you purchased within the last 14 days and wish to claim a refund, follow these steps to enforce your consumer rights under the Consumer Guarantees Act.
How to request your refund in writing
- Locate your original purchase email or invoice showing the date you were charged
- Count 14 calendar days from the purchase date; if today is within that window, you are eligible to request a refund
- Draft a clear email to Standout CV support stating: your full name, email address, the date of purchase, the amount charged, and the reason you wish to cancel (you are not required to provide extensive detail)
- Include the phrase "I am requesting a refund under the Consumer Guarantees Act 1993 within the 14-day refund guarantee period"
- Send this email to Standout CV's support address and keep a copy for your records
If Standout CV refuses your refund
- Respond in writing (via email) restating your refund entitlement under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986
- Provide your purchase date again and ask for a specific reason in writing if they are declining your refund
- State that you expect a response within 5 working days
- If Standout CV does not respond or refuses without valid legal justification, escalate to the Commerce Commission or file a complaint with Citizens Advice Bureau
- You may also dispute the charge with your bank if Standout CV will not refund after you have made a clear written request
Yafee support during refund disputes
Yafee has supported thousands of New Zealand consumers in securing refunds from software companies by providing clear evidence of their purchase date and citing the Consumer Guarantees Act. If you are in dispute with Standout CV over a refund and need guidance on your next step, Yafee's legal resources and community knowledge can help you understand your position and draft effective correspondence.
Common mistakes to avoid when cancelling
Cancellation is usually straightforward, but several pitfalls can cost you money or leave you without proof of your cancellation.
Delaying cancellation until after renewal
The most costly error is cancelling after your renewal date has passed. Set a reminder on your calendar for 2-3 days before your renewal date so you have time to cancel before the charge is processed. If you miss the deadline, you will be charged for another billing period; you can then request a refund for the unwanted charge, but this requires additional effort.
Not saving your CV before access ends
Although Standout CV promises lifetime storage, download your CV as a PDF immediately after you cancel. This ensures you have an independent copy regardless of what happens to your online account. Many users regret not doing this and find themselves locked out of their documents after the subscription ends.
Forgetting to save your cancellation confirmation email
If you need to dispute a charge later or claim a refund, you will need evidence that you cancelled. Save the confirmation email Standout CV sends you, or if cancelling by written request, keep your email and their reply. Delete nothing for at least 12 months.
Assuming you are not eligible for a refund
Many New Zealand consumers assume refunds are not available or that they have missed the deadline. The 14-day money-back guarantee applies to all Standout CV customers, and if you have a genuine dispute about service quality within a reasonable time, you may have grounds to claim under the Consumer Guarantees Act even outside the 14-day window. Do not give up without asking.
Comparison: when to cancel versus when to keep Standout CV
Use this table to decide whether cancelling is the right choice for your situation.
| Situation | Cancel Standout CV | Keep Standout CV |
|---|---|---|
| You have completed your CV and do not plan to edit it | Yes, cancel | No |
| You are updating your CV every month or seeking new roles regularly | No | Yes, keep |
| You have used Standout CV for fewer than 14 days and are unhappy | Yes, cancel and claim refund | No |
| You prefer a different CV builder or tool | Yes, cancel | No |
| You have secured employment and will not need your CV for 2+ years | Yes, cancel | No |
| The annual plan cost (NZ$174.83 per year) fits your career development budget | No | Yes, keep annual option |
Key steps to remember: your cancellation checklist
Use this checklist to ensure you cancel correctly and retain proof of your cancellation.
- Log in to your Standout CV account at least 3 days before your renewal date
- Find your current renewal date in the billing settings section
- Click the cancel button or send a written cancellation request to support
- Save your CV as a PDF to your computer or cloud storage
- Wait for and save the cancellation confirmation email from Standout CV
- Check your bank statement 5-7 days after the renewal date to confirm no charge appeared
- If charged after cancellation, contact Standout CV support and your bank within 30 days
- If you purchased within 14 days and want a refund, submit your refund request in writing immediately
- Keep all cancellation and refund emails for 12 months as proof
Escalation: what to do if Standout CV does not cooperate
If Standout CV ignores your cancellation request, continues charging after you cancel, or refuses a lawful refund, you have formal escalation routes under New Zealand law.
Step 1: send formal written notice
Email Standout CV's support address with a clear, dated statement of your issue (cancellation not processed, unwanted charge, or refund denial). Include your account email, the transaction date, and the amount involved. Inform them you expect a response within 5 working days. Yafee recommends keeping this email professional and factual-avoid emotional language.
Step 2: dispute the charge with your bank
If Standout CV continues charging after your cancellation, contact your bank or credit card company within 30 days of the unwanted charge. Provide them with your cancellation confirmation email and your original cancellation request. Your bank can initiate a chargeback, which often resolves the matter quickly.
Step 3: complain to the commerce commission
The Commerce Commission (comcom.govt.nz) is New Zealand's authority for enforcing consumer law. You can file a complaint if Standout CV breaches the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. The Commission does not award individual refunds, but it investigates patterns of non-compliance and can take enforcement action against the company.
Step 4: seek advice from citizens advice bureau
Citizens Advice Bureau New Zealand (citizensadvice.org.nz) offers free advice on consumer disputes. Staff can review your correspondence with Standout CV, advise on your legal entitlements, and help you write escalation letters.
Contact address for Standout CV cancellation correspondence
You should send cancellation requests and refund demands in writing to Standout CV's support channels. If you cannot locate an email address on their website or account settings, use their contact form or in-app support feature and request written confirmation of your cancellation. Make a note of the date you submit your request and any support ticket number provided. If Standout CV has a physical registered address in New Zealand or overseas, you may also send formal notice by post, but email is faster and leaves a digital record that is easier to prove.
Final steps: ensuring your cancellation is complete
Cancelling Standout CV protects you from unwanted recurring charges and gives you back control of your subscription spending. New Zealand consumer law-the Consumer Guarantees Act 1993 and the Fair Trading Act 1986-ensures you have the right to cancel fairly and to claim refunds if you change your mind within 14 days or if the service fails to meet the standard promised.
Yafee has supported thousands of New Zealand consumers through subscription cancellations by providing clear legal guidance, step-by-step procedures, and confirmation that your consumer rights are real and enforceable. Follow the steps in this guide, keep your cancellation confirmation, and do not hesitate to escalate to the Commerce Commission if Standout CV refuses to cooperate. Your money is yours, and you have the legal right to stop paying for services you no longer use. Yafee remains here to help you navigate any disputes and ensure your cancellation is treated fairly.