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Frequently asked questions
Cancel Squibler: The Right Way to Reclaim Your Freedom
How to cancel Squibler and reclaim control of your writing workflow
What Squibler is and why you might cancel
Squibler is a cloud-based writing platform designed for authors, screenwriters and content creators. You access it via web or mobile app to organise manuscripts, use writing templates and leverage AI-assisted features all in one workspace. The service charges you on a subscription basis, with monthly and annual plans billed in New Zealand dollars. While Squibler delivers real value for writers who actively engage with its tools, the platform is not the right fit for everyone. If you've decided to cancel - whether due to budget constraints, a preference for another tool or a temporary pause on your project - Yafee has built this guide to walk you through the process with clarity and confidence.
How squibler's subscription model operates
When you register, you select a plan and Squibler automatically renews your subscription at the end of each billing cycle. Your payment method is charged directly whether you signed up via the website, Apple App Store or Google Play. Your renewal date is critical knowledge: if you cancel before that date, you stop future charges but retain access until your current billing period ends. Understanding this timing ensures you cancel at the optimal moment.
Common reasons creators cancel Squibler
Writers cancel for legitimate, practical reasons. You might discover a competing tool better matches your workflow, find the subscription fee doesn't justify the features you actually use, or need to pause your writing project temporarily. Others cancel because they've completed their project or prefer a different feature set. Whatever your reason, cancellation should be transparent and straightforward - and Yafee ensures you know exactly how to execute it.
Your consumer rights under new zealand law
Before you cancel, grasp your legal protections as a New Zealand consumer, which operate independently of what Squibler's Terms of Service state.
The consumer guarantees act 1993 and your statutory rights
The Consumer Guarantees Act 1993 (CGA) is the cornerstone of consumer protection in New Zealand. Under this legislation, all services supplied to you must be of acceptable quality, fit for their stated purpose and supplied with reasonable care and skill. If Squibler fails these guarantees - for instance, persistent technical failures, unexplained access denial or features that don't match advertisements - you have grounds to claim a refund or compensation, regardless of what Squibler's Terms claim about non-refundable periods.
Critically, the CGA also grants you a statutory 14-day cooling-off right. You can cancel any subscription service within 14 days of purchase or renewal and receive a full refund without providing a reason. This right cannot be waived by Squibler's Terms of Service. Yafee advises you to preserve your purchase confirmation email as evidence of the transaction date.
Your statutory 14-day cooling-off period explained
You have 14 calendar days from the date Squibler charged you - whether for initial sign-up or a renewal - to cancel and claim a refund without justification. This right applies automatically and universally. Squibler cannot legally remove it by writing "non-refundable" in their contract. If you fall within this window, you can request your refund based on the CGA alone, without needing to cite service failures.
What counts as day one
Day one is the date the charge appeared on your bank statement or the date Squibler sent you a purchase confirmation email, whichever is earlier. Count 14 calendar days from that date. If day 14 falls on a weekend or public holiday in New Zealand, you can cancel on the next working day.
The fair trading act 1986 and misleading conduct
The Fair Trading Act 1986 (FTA) prohibits misleading or deceptive conduct in commerce. If Squibler uses unclear language to obscure cancellation options, charges you without explicit consent or applies unfair contract terms that significantly disadvantage you, this law empowers the Commerce Commission (New Zealand's primary consumer regulator) to investigate. You can lodge a formal complaint with the Commission if you believe Squibler has breached the FTA.
Your legal position
New Zealand law grants you rights that exist separate from Squibler's Terms of Service. You can cancel within 14 days of any charge and claim a refund with no reason given. You can also seek compensation if Squibler fails to deliver services of acceptable quality. The Commerce Commission enforces these rights and will act if Squibler refuses to comply.
Methods to cancel Squibler
Squibler provides multiple cancellation routes depending on where you subscribed; each has its own process and timeline.
Cancel via the Squibler website
This is the most direct route if you signed up directly on Squibler's website and pay them monthly or annually.
- Log in to your Squibler account using your email and password.
- Navigate to your account settings, typically labelled "Settings", "Account" or "Profile" in the menu.
- Locate the "Subscription" or "Billing" section within settings.
- Click the option to view your active subscription or "Manage Subscription".
- Select "Cancel Subscription" or "Delete Subscription".
- Squibler will present a confirmation screen or exit survey; confirm your cancellation.
- Check your email for a cancellation confirmation from Squibler within 24 hours.
Retain this confirmation email as proof of your cancellation date for refund purposes.
Cancel a subscription purchased via apple app store
If you subscribed via the iOS app, you must cancel through Apple's App Store, not Squibler's website.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon (usually top right).
- Select "Subscriptions".
- Find and tap "Squibler".
- Tap "Cancel Subscription" or the equivalent option shown.
- Confirm cancellation when prompted; Apple will send a confirmation email.
Apple processes refund requests separately from cancellation. If you want a refund, contact Apple Support after cancelling and reference your 14-day cooling-off right under New Zealand consumer law.
Cancel a subscription purchased via google play
If you subscribed via the Android app, cancel through Google Play, not Squibler directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right).
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Choose "Squibler".
- Tap "Cancel Subscription".
- Confirm your cancellation; Google will email you a confirmation.
Google manages refunds separately. For a refund within 14 days, contact Google Play Support and cite your New Zealand consumer law right.
Cancel by contacting Squibler support
If you cannot cancel through your account settings or app, email Squibler's support team directly.
- Gather your account email address and any recent invoice number from your purchase confirmation.
- Compose an email stating: "I request cancellation of my Squibler subscription effective immediately. My account email is [your email]. I purchased on [date]. Please confirm cancellation in writing."
- Send this email to Squibler's support address (consult their website contact page for the current address).
- Request written confirmation of your cancellation and refund eligibility.
- Expect a response within 5 to 10 working days.
Yafee recommends using email for this step so you have a timestamped record of your cancellation request.
Refunds and timelines after cancellation
Cancellation and refunds operate on different timelines; understand each to avoid confusion.
What happens immediately after you cancel
Once you confirm cancellation, Squibler stops future charges. Your access to the platform continues until the end of your current billing period (the date your next charge would have been due). You can still download your work, export documents and use all features during this grace period. After the billing period ends, your account access stops automatically.
Refund eligibility and processing
You are eligible for a refund if you cancel within 14 days of a charge under New Zealand consumer law. Outside this window, refunds depend on Squibler's policy and whether the service failed to meet acceptable-quality standards. If you qualify for a refund, Squibler or the payment processor (Apple, Google, your bank) will process it within 10 to 15 working days. Check your bank account or payment method to confirm receipt.
If Squibler refuses your refund
If Squibler denies your refund claim despite meeting the 14-day window or after proving the service failed to meet acceptable-quality standards, escalate to the Commerce Commission. File a complaint online at beehive.govt.nz or contact your local Citizens Advice Bureau, which can advocate on your behalf at no cost. Yafee recommends gathering all evidence: purchase confirmation emails, cancellation confirmations, screenshots of service failures and correspondence with Squibler support.
Pricing and plan options for Squibler
Understanding what you are cancelling helps clarify your refund eligibility and whether the platform truly wasn't right for you.
| Plan type | Billing frequency | Approximate cost (NZD) | Refund eligibility (14-day window) |
|---|---|---|---|
| Basic monthly | Monthly | $20 - $25 NZD | Yes, full refund |
| Professional monthly | Monthly | $45 - $55 NZD | Yes, full refund |
| Annual basic | Annually | $180 - $220 NZD | Yes, full refund within 14 days |
| Annual professional | Annually | $400 - $480 NZD | Yes, full refund within 14 days |
| Trial or free tier | N/A | $0 NZD | N/A - no charge to refund |
Costs vary slightly based on promotions and payment timing. Always cross-check Squibler's current pricing page before cancelling to verify your exact charge.
Common mistakes to avoid when cancelling Squibler
Cancelling should be straightforward, but a few oversights can delay refunds or leave you in limbo; Yafee walks you through them so you stay protected.
Mistake one: assuming you have cancelled when you have only paused
Some users pause their subscription instead of cancelling it. Pausing freezes charges temporarily but does not end your subscription. When the pause period expires (typically 1 to 3 months), Squibler resumes billing. If you want a permanent end and a potential refund, you must cancel, not pause.
Mistake two: failing to cancel before the renewal date
If you miss your renewal date, Squibler charges you again. You then have 14 days from that new charge to request a refund. Plan your cancellation at least 3 to 5 days before renewal to avoid accidental charges.
Mistake three: cancelling via the wrong platform
If you subscribed via Apple App Store but cancel on Squibler's website, your cancellation may not register properly. Always cancel through the same platform (website, Apple or Google) where you subscribed. Yafee advises double-checking your original purchase confirmation email to confirm which platform processed your payment.
Mistake four: deleting the app without cancelling the subscription
Uninstalling Squibler from your phone or deleting your account does not cancel your subscription. Squibler will continue to charge you. You must explicitly cancel your subscription through the website, Apple App Store, Google Play or support email.
Mistake five: ignoring the 14-day cooling-off window
The 14-day window is your strongest legal ground for a refund. If you delay beyond this period without documenting service failures, Squibler can legally refuse a refund. Act within 14 days if you want guaranteed refund eligibility under New Zealand consumer law.
What to do after you cancel Squibler
Cancellation is the first step; managing the aftermath ensures you don't lose your work or miss deadlines.
Export and back up your work
During your grace period (before the billing period ends), download or export all your manuscripts, notes and projects from Squibler. Most platforms allow you to export in .pdf, .docx or plain text format. Store these files locally on your computer or in cloud storage like Google Drive or Dropbox. Once your access ends, recovery becomes difficult.
Delete sensitive data from your account
Before your access expires, remove any personal information you do not want stored on Squibler's servers (payment methods, biographical notes, unpublished drafts). Log in, navigate to settings and delete profiles or sensitive documents.
Track your refund status
After cancelling, follow up on your refund claim within 5 working days if Squibler does not send a confirmation. Contact them again if you do not receive the refund within 15 working days of cancellation. Keep all correspondence for potential escalation to the Commerce Commission.
Consider alternative platforms
Before committing to a new writing platform, trial it thoroughly within the free or trial period. Yafee recommends testing core features (export, collaboration, templates, AI tools) in the first week to ensure the new platform fits your workflow before paying.
Your cancellation checklist
Use this checklist to confirm you have completed every step and protected your rights.
- Saved your purchase confirmation email and current renewal date.
- Downloaded and exported all your manuscripts and work files from Squibler.
- Deleted or secured sensitive personal data from your account.
- Identified which platform you used to subscribe (website, Apple App Store or Google Play).
- Cancelled through the correct platform (not a different one).
- Received and saved a cancellation confirmation email from Squibler or the app store.
- Confirmed that you cancelled at least 3 to 5 days before your renewal date.
- Verified that your subscription status shows as "cancelled" or "inactive" in your account settings.
- Waited 15 working days for your refund to appear in your bank account (if within 14 days of purchase).
- Contacted Squibler or the Commerce Commission if your refund did not arrive.
Contact information and escalation routes
If Squibler refuses to honour your cancellation or refund, escalate through the appropriate channel.
Squibler contact details
Squibler does not publish a public New Zealand postal address, but you can contact them via their website support page or email support address listed there. Yafee advises sending written correspondence via email to preserve evidence of your request.
Commerce commission complaint process
If Squibler fails to comply with the Consumer Guarantees Act 1993 or Fair Trading Act 1986, lodge a complaint with the Commerce Commission online at beehive.govt.nz or by calling 0800 943 600. The Commission is New Zealand's primary consumer enforcement authority and can investigate, negotiate on your behalf and issue formal remedies if Squibler has breached the law.
Citizens advice bureau support
The Citizens Advice Bureau provides free consumer advocacy. Contact your local bureau (search citizensadvice.org.nz) for help preparing a complaint or negotiating with Squibler before escalating to the Commission.
Summary: your path to cancelling Squibler with confidence
Cancelling Squibler is a legal right grounded in the Consumer Guarantees Act 1993 and Fair Trading Act 1986. You have an automatic 14-day cooling-off period to cancel and claim a full refund without reason. Beyond that window, you can still cancel and claim a refund if the service fails to meet acceptable-quality standards. Yafee has guided you through every cancellation method - website, Apple App Store, Google Play and support email - so you can choose the fastest route. Export your work, cancel before your renewal date, preserve your confirmation emails and escalate to the Commerce Commission if Squibler refuses your legitimate refund claim. Yafee has helped thousands of consumers cancel subscriptions with clarity, confidence and speed; this guide ensures you join them with full knowledge of your rights and exact steps to follow.