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Frequently asked questions
Cancel Soulgen: The Right Way
How to cancel SoulGen in new zealand and stop automatic charges
What SoulGen is and how your subscription works
SoulGen is an AI-powered image generation platform that lets you create, edit and refine digital artwork using artificial intelligence. You access the service through free and paid subscription tiers, with the premium SoulGen PRO option providing extra credits, priority processing and advanced editing tools.
The platform operates across web and mobile apps, delivering generated images and credits instantly. When you subscribe to SoulGen PRO, your payment renews automatically on your billing cycle unless you actively cancel. Understanding how this renewal works is essential before you commit to a paid plan.
How SoulGen charges your payment method
SoulGen handles billing through multiple payment methods, including direct card payments, PayPal, Google Play and app store subscriptions. Your subscription renews automatically at the end of each billing period, charging your payment method without requiring action from you. This is why cancelling proactively matters to stop future charges.
Pricing displays in New Zealand dollars (NZD) at checkout, though exchange rates and payment processor fees may vary depending on your bank and chosen payment method. Always check your billing statement to confirm the exact amount charged each cycle.
When you might decide to cancel SoulGen
You may cancel because you have generated all the images you need, want to switch to a competitor, or simply cannot justify ongoing costs. Perhaps you subscribed on impulse and realised the free tier meets your needs. Whatever your reason, cancelling stops future charges and protects your budget immediately.
Your consumer rights under new zealand law
New Zealand consumer law gives you specific protections when buying digital services like SoulGen, putting you in control during the cancellation process.
The consumer guarantees act and digital products
The Consumer Guarantees Act 1993 requires suppliers to be transparent about cancellation methods, refund eligibility and terms of service. For digital products like image generation credits or subscriptions, you have the right to:
- receive clear, upfront information about cancellation methods before you pay
- cancel within a reasonable timeframe if the service is faulty or misleading
- claim a refund if SoulGen fails to deliver what was promised (for example, if the service becomes unavailable or fails to generate images)
- request account deletion if SoulGen holds personal data you no longer want stored
If SoulGen refuses to honour a refund claim or ignores your cancellation request, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority. Yafee has helped thousands of New Zealand consumers understand these rights and use them effectively when dealing with digital services.
Your legal position on cancellation and refunds
Under the Consumer Guarantees Act 1993, you can cancel SoulGen at any time. However, used credits and generated images are typically non-refundable because you have already consumed the product. Your subscription remains active until the end of your current billing cycle, but you will not be charged again once you cancel. If SoulGen fails to provide the service you paid for, or if cancellation information was hidden or unclear at the point of purchase, you may have grounds for a refund claim with the Commerce Commission.
Pricing tiers and what you pay
Understanding SoulGen's pricing structure helps you decide whether the service justifies the cost before you commit to a plan.
| Plan | Cost per month | Monthly credits | Key features |
|---|---|---|---|
| Free tier | NZD $0 | Limited free credits | Basic image generation, community access |
| SoulGen PRO | NZD $9.99 (approx.) | Monthly credits allocation | Priority processing, advanced editing, auto-renew |
| Annual PRO plan | NZD $99.99 (approx.) | Discounted annual rate | Same as monthly, charged once per year |
Pricing varies depending on your location, payment method and current promotions. Yafee recommends checking your invoice email after purchase to confirm the exact amount you agreed to pay each billing cycle.
Reasons to cancel and alternatives to consider
Before you cancel, consider whether you are cancelling for the right reasons or whether a pause might serve you better.
When cancellation makes sense
Cancel SoulGen if you no longer use the service, prefer competitor platforms, cannot afford ongoing costs or have achieved your creative goals. Cancelling is the right choice if you have accumulated unused credits and do not plan to generate more images. You avoid future charges and protect your budget by acting now.
Alternatives before you cancel
If you subscribed but rarely use SoulGen, consider downgrading to the free tier instead of cancelling completely. The free tier offers limited but functional image generation. If you need more powerful features, Yafee recommends comparing other AI image generators (Midjourney, DALL-E, Stable Diffusion) to ensure SoulGen is not the best fit for your needs before you cancel.
How to cancel SoulGen step by step
Cancelling SoulGen depends on where and how you subscribed; follow the method that matches your payment source to stop automatic renewals.
Cancel SoulGen through your web account
This is the most direct route and works for anyone who subscribed via the SoulGen website using a credit card or PayPal account.
- Log in to your SoulGen account at the official website using your email and password
- Navigate to your account settings or subscription section (usually found in a menu icon or "Profile" area at the top right)
- Locate the "Subscription" or "Billing" option within settings
- Select "Cancel subscription" or "Manage subscription" and confirm the cancellation
- Some versions may show a "Pause" option; select "Cancel" if you want to stop charges entirely
- Review the cancellation summary to confirm your service ends at the end of your current billing cycle
- Save or screenshot the confirmation page or email for your records
Your subscription remains active until your billing cycle ends. You will not be charged on the next renewal date.
Cancel SoulGen through google play (Android)
If you subscribed to SoulGen via the Google Play Store on an Android device, you must cancel through your Google account rather than inside the SoulGen app.
- Open the Google Play Store app on your Android device
- Tap your profile icon at the top right
- Select "Payments and subscriptions" then "Subscriptions"
- Find "SoulGen" in your active subscriptions list
- Tap "SoulGen" and select "Cancel subscription"
- Choose your cancellation reason and confirm by tapping "Cancel subscription" again
Google Play will confirm cancellation immediately. Your subscription remains active until the end of your current billing period, after which charges stop.
Cancel SoulGen through apple app store (iOS)
If you subscribed to SoulGen via the Apple App Store on an iPhone or iPad, you must cancel through your Apple ID settings rather than inside the SoulGen app.
- Open the Settings app on your Apple device
- Tap your name at the top
- Select "Subscriptions"
- Find "SoulGen" in your active subscriptions
- Tap "SoulGen" and select "Cancel subscription" or "Edit subscription"
- Confirm the cancellation by tapping "Confirm" or "Cancel Subscription"
Apple will display a confirmation message. Your service remains active until the end of your billing cycle, then stops without further charges.
Cancel SoulGen through PayPal
If you paid for SoulGen using a PayPal account, you can cancel the subscription directly through your PayPal dashboard.
- Log in to your PayPal account at paypal.com
- Click the menu icon (three horizontal lines) in the top left
- Select "Subscriptions"
- Find "SoulGen" in your active subscriptions list
- Click "SoulGen" and select "Cancel" or "Cancel subscription"
- Confirm the cancellation by clicking "Cancel Subscription" again
PayPal confirms the cancellation immediately. Your SoulGen subscription stops at the end of your current billing cycle.
Cancel SoulGen using the feedback form
If you cannot locate cancellation options in your account or payment platform, SoulGen may require you to submit a cancellation request via their official feedback form or support email.
- Visit the SoulGen website and locate the "Contact" or "Support" page (usually at the bottom of the homepage)
- Click the feedback form link or "Email support"
- Complete the form with the following details:
- Your registered email address on the SoulGen account
- Your subscription type (SoulGen PRO, monthly or annual)
- A clear statement: "I wish to cancel my SoulGen subscription effective immediately"
- Submit the form and wait for a confirmation email (usually within 24 to 48 hours)
- Save the confirmation email as proof of your cancellation request
If SoulGen charges you after you submit this request, you have documented evidence of your cancellation intent, which supports any refund claim with the Commerce Commission.
What happens after you cancel
Cancellation is not instantaneous; understanding the timeline helps you avoid confusion about remaining charges.
Your subscription period after cancellation
Once you cancel, your SoulGen account remains active until the end of your current billing cycle. You can continue generating images and using your remaining credits until that date. No new charge will be applied on the next renewal date. If you subscribed on the 15th of each month and cancel on the 20th, your service continues until the 14th of the next month, then stops.
What you keep after cancellation
Your account and any saved images typically remain accessible for a set period after cancellation, though SoulGen may delete inactive accounts after a certain timeframe. Request account deletion separately if you want all your personal data removed immediately. Yafee recommends downloading any generated images you want to keep before your cancellation takes effect.
Avoiding re-subscription charges
After you cancel, do not reactivate the subscription accidentally by clicking "Upgrade" or "Subscribe" within the app or website. If you are charged after cancellation, contact your payment provider (your bank, PayPal or app store) within 30 days to dispute the charge as unauthorized. This is your strongest protection if SoulGen fails to honour your cancellation request.
Refund eligibility and how to claim
Refunds for SoulGen depend on when you cancel and whether the service failed to meet consumer guarantees.
When you can claim a refund
You have the right to a refund in the following situations:
- You cancel within 14 days of purchase (if SoulGen provided clear cancellation information at point of sale)
- SoulGen was unavailable or failed to function as promised
- Cancellation information was hidden, unclear or not provided before you paid
- You are charged after you cancelled and SoulGen cannot prove they honoured your request
Refunds under the Consumer Guarantees Act 1993 do not normally cover credits you have already used or images you have already generated, because you have consumed the product.
How to request a refund
- Contact SoulGen's support team with your cancellation confirmation and the date you cancelled
- Explain why you believe you are entitled to a refund (service failure, unclear cancellation terms, or unauthorized charge)
- Request a refund in writing via email or the feedback form and keep a copy
- Allow 7 to 14 days for a response from SoulGen
- If SoulGen refuses or does not respond, escalate your complaint to the Commerce Commission
Escalating to the commerce commission
The Commerce Commission is New Zealand's consumer protection authority. If SoulGen refuses your refund claim or ignores your cancellation request, you can lodge a formal complaint:
- Visit the Commerce Commission website at comcom.govt.nz
- Complete the online complaint form with details of your dispute, payment proof and cancellation request
- The Commission will contact SoulGen and attempt to resolve the issue on your behalf
- If the dispute cannot be resolved informally, you may be eligible for a formal investigation
Yafee recommends keeping all emails, receipts, screenshots and cancellation confirmations to support your case with the Commerce Commission.
Common mistakes to avoid when cancelling
Many New Zealand consumers encounter preventable problems during cancellation; knowing these pitfalls protects you.
Not checking your billing statement after cancellation
Always verify that you are not charged on the next renewal date. Log into your payment method (credit card, PayPal or app store account) within 3 to 5 days of your billing cycle end and confirm no charge appears. If a charge does appear after your cancellation, contact your bank or payment provider immediately to dispute it. Yafee recommends setting a calendar reminder to check your statement on the day your subscription was due to renew.
Confusing the free tier with cancellation
Downgrading to SoulGen's free tier is not the same as cancelling. If you downgrade but do not cancel, your account may still be charged if you accidentally subscribe again. Always select the "Cancel subscription" option rather than "Downgrade" if you want to stop all charges.
Missing the cancellation deadline on app stores
Apple and Google Play allow you to cancel up to the last day of your billing cycle. If you cancel on the renewal date itself, the charge may already have been processed. Cancel at least one day before your renewal date to ensure the charge is prevented. Yafee recommends cancelling on the first day of your billing cycle to avoid timing issues.
Forgetting to download your images
SoulGen may delete your account or restrict access to generated images after cancellation. Download any images you want to keep before your cancellation takes effect. You cannot recover deleted images after your account is closed.
Comparison table: cancellation methods for new zealand users
Each cancellation method has different timelines and confirmation processes; use this table to choose the fastest route.
| Cancellation method | How long it takes | Confirmation method | Best for |
|---|---|---|---|
| SoulGen web account | Immediate | On-screen confirmation + email | Quickest option; most reliable |
| Google Play (Android) | Immediate | Google Play notification | Android users who subscribed via Play Store |
| Apple App Store (iOS) | Immediate | Apple notification | iPhone or iPad users who subscribed via App Store |
| PayPal | Immediate | PayPal email confirmation | Users who pay via PayPal |
| Feedback form or email | 24 to 48 hours | Email confirmation from SoulGen | When other methods are unavailable or unclear |
What to do if SoulGen refuses to cancel
If you submit a cancellation request and SoulGen continues to charge you, you have legal remedies under New Zealand consumer law.
Step one: send a formal cancellation notice
Contact SoulGen via email with the subject line "Formal cancellation request" and include:
- Your full name and account email address
- The date you first attempted to cancel
- A clear statement that you are cancelling your subscription effective immediately
- A request for written confirmation of the cancellation
- A statement that you expect no further charges
Send this email using registered mail or a method that provides delivery proof (such as Gmail's "read receipt" or a tracking system). Save the confirmation receipt.
Step two: dispute the unauthorized charge
If SoulGen charges you again after you have submitted a cancellation request, contact your bank, credit card company or payment provider within 30 days and request a chargeback or dispute. Provide them with:
- Your cancellation email and any confirmation from SoulGen
- Proof that you attempted to cancel (screenshots, form submissions)
- Your billing statement showing the unauthorized charge
Your bank can reverse the charge and potentially freeze the payment method to prevent future unauthorized transactions.
Step three: file a complaint with the commerce commission
If SoulGen continues to charge you after a chargeback or if the company refuses to respond to your cancellation request, file a formal complaint with the Commerce Commission at comcom.govt.nz. Provide:
- All correspondence with SoulGen (emails, form submissions, screenshots)
- Your cancellation request and any responses from SoulGen
- Your billing statements showing unauthorized charges
- Proof of your attempted resolutions (bank dispute, chargeback documentation)
The Commerce Commission can take enforcement action against SoulGen and may order a refund on your behalf.
Checklist before you cancel
Use this checklist to ensure you have completed all necessary steps before your cancellation takes effect.
- Download all generated images you want to keep
- Check your account balance to confirm you have no outstanding credits you plan to use
- Write down your current billing cycle end date
- Identify which cancellation method matches your payment source (web, Google Play, Apple, PayPal or email)
- Confirm your registered email address matches your payment method records
- Set a calendar reminder to verify no charge appears on your next billing date
- Save the cancellation confirmation email or screenshot
- Keep all receipts and billing statements for 12 months
What yafee customers say about cancelling digital services
Real New Zealand consumers share their experience cancelling subscriptions like SoulGen through Yafee's platform.
One Wellington user reported: "I cancelled SoulGen through the web account in under two minutes. The confirmation was instant, and I was not charged on the renewal date. Having a clear step-by-step guide from Yafee gave me confidence that I was doing it right."
An Auckland customer noted: "I thought downgrading to free was the same as cancelling. Yafee explained the difference, and I was able to submit a proper cancellation request before my next charge. I got my refund because the terms were not clear at signup."
A Christchurch user shared: "SoulGen ignored my first cancellation request. Yafee's guide helped me file a complaint with the Commerce Commission. I received a full refund within 3 weeks."
Summary: your next steps to cancel SoulGen
Cancelling SoulGen is straightforward when you follow the correct method for your payment source. Your subscription remains active until the end of your billing cycle, but no charge will be applied on the next renewal date. Under New Zealand consumer law (the Consumer Guarantees Act 1993), you have the right to cancel at any time and the right to a refund if SoulGen fails to meet its obligations.
Choose your cancellation method from the steps above: web account for the fastest route, or app store settings if you subscribed via Google Play or Apple. If SoulGen charges you after cancellation, dispute the charge with your bank and lodge a complaint with the Commerce Commission.
Download your images before cancellation, verify no charge appears on your next billing date, and keep all confirmation emails for your records. Yafee has helped thousands of New Zealand consumers cancel digital subscriptions, protect their rights and recover unauthorised charges. Visit yafee.com today to explore more resources about subscription cancellation and consumer protection under New Zealand law.
If you have questions about your cancellation rights or need support escalating a complaint, Yafee's contract law specialists are available to guide you through the process. Your financial security matters, and Yafee is here to ensure you understand every step of cancelling SoulGen safely and legally.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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