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Frequently asked questions
Cancel Slidesgo: The Right Way
How to cancel Slidesgo and reclaim control of your design budget
Understanding Slidesgo and why cancellation matters
Slidesgo is a presentation template platform operated by Freepik Company S.L., a design-focused corporation headquartered in Málaga, Spain. The service provides both free and premium slide templates for Google Slides and PowerPoint, targeting students, educators, and professionals who need polished presentations without investing time in design.
Many New Zealand users subscribe for genuine value. However, if your needs have changed, your project has concluded, or you've decided to build slides independently, cancelling is your consumer right. At Yafee, we guide you through the cancellation process with clarity and precision, ensuring you understand your legal protections and avoid costly renewal charges.
Why you might choose to cancel
Your circumstances shift. You may have completed the project that prompted your subscription, discovered alternative design tools that suit you better, or simply identified opportunities to reduce monthly expenses. Automatic renewals can renew without warning if you don't actively cancel, so reviewing your active subscriptions quarterly protects your budget.
Who operates Slidesgo and how it affects cancellation
Slidesgo functions as a product under Freepik Company S.L., a Spanish corporation. This ownership structure means your cancellation request and customer support communications route through Freepik's central support systems. No publicly listed New Zealand office exists for Slidesgo, so all contact with the company routes to Spain-based support channels. Yafee recommends keeping all correspondence records for your protection.
Slidesgo pricing in new zealand dollars
Slidesgo displays prices exclusively in US dollars (USD) on its website, but your bank or credit card statement reflects charges converted to New Zealand dollars (NZD) at the exchange rate applied on your charge date.
| Plan type | USD price | Billing cycle | What you receive | Approximate NZD cost |
|---|---|---|---|---|
| Free tier | Free | Ongoing | Access to free templates; attribution required on use | NZD $0 |
| Monthly premium | $5.99 | Renews monthly | Unlimited downloads, no attribution requirement, access to premium templates | NZD $10-13 (varies by exchange rate) |
| Annual premium | $35.99 | Renews annually | Best value: 12 months unlimited downloads, premium access, no attribution | NZD $60-75 (varies by exchange rate) |
Exchange rates fluctuate daily. Your exact NZD debit depends on your payment provider's conversion rate on the charge date. Always verify your bank statement to confirm the actual amount debited, as this figure forms the basis of any refund claim.
Your consumer rights in new zealand
New Zealand law grants you substantial protections when purchasing digital services like Slidesgo through two key pieces of legislation.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, services must be of acceptable quality, fit for their intended purpose, and delivered within a reasonable timeframe. If Slidesgo fails to deliver the premium features you've paid for, or if automatic renewals continue after you've cancelled, you have legal grounds to seek a remedy. The law presumes the service should function as described for a reasonable duration.
If you discover that Slidesgo has charged your account after cancellation, or if premium templates prove inaccessible despite payment, the Consumer Guarantees Act entitles you to either repair, replacement, or a full refund of the amount charged.
Fair trading act protections
The Fair Trading Act 1986 protects you against misleading or deceptive conduct. If Slidesgo obscures cancellation processes, buries renewal clauses in dense terms and conditions, or uses dark patterns to encourage unwanted renewals, the company breaches your rights under this Act. Misleading conduct includes making false claims about template quality, availability, or the ease of cancellation.
Your legal position and escalation path
Your legal position: You hold the right to cancel at any time. Slidesgo cannot compel you to maintain a subscription beyond your stated cancellation date. If the company refuses to honour a cancellation request or declines a refund you're legally entitled to, you can escalate to Consumer NZ or the Commerce Commission, independent bodies with enforcement powers over breaches of consumer law.
If Slidesgo's support team does not resolve your issue within a reasonable timeframe (typically 20-30 working days), contact Consumer NZ or lodge a formal complaint with the Commerce Commission. These regulators investigate breaches and can compel refunds, impose penalties, or order the company to change its practices. Yafee recommends documenting all emails and support tickets as evidence of your cancellation request and the company's response.
How to cancel Slidesgo step by step
Your cancellation method depends on how you originally subscribed and whether you purchased directly from Slidesgo or through a third-party payment platform.
Method 1: cancel through your Slidesgo account
This route applies if you subscribed directly on Slidesgo's website using your email address and payment card.
- Visit slidesgo.com and sign in with the email address linked to your subscription.
- If you've forgotten your password, select "Forgot password?" on the login screen and follow the recovery email sent to your inbox.
- Navigate to your account settings by clicking your profile icon (usually top right) or selecting "Account" from the menu.
- Look for a section labelled "Subscription", "Billing", "Plans", or "My Membership".
- Locate your active subscription and select "Cancel subscription" or "Manage subscription".
- Slidesgo may ask why you're cancelling; provide a brief reason or select "Other" if no reason matches your situation.
- Confirm your cancellation in the dialog that appears.
- Your premium access will terminate on your next renewal date, not immediately. You retain access until that date.
- Screenshot or save the confirmation page displaying your cancellation request and date.
- This record proves you initiated cancellation and protects you if Slidesgo renews your account by error.
- Check your email for a cancellation confirmation message from Slidesgo.
- If no email arrives within 2 hours, return to your account settings to verify the cancellation status appeared.
Method 2: cancel through the apple app store or google play
If you subscribed to Slidesgo via the Apple App Store or Google Play Store on a mobile device, you must cancel through that platform, not through Slidesgo's website.
- On iPhone or iPad: Open the App Store app, tap your profile icon (top right), select "Subscriptions", find Slidesgo, and tap "Cancel subscription".
- Confirm the cancellation by selecting "Confirm" in the dialog that appears.
- On Android: Open Google Play, tap your profile icon, select "Manage your Google Account", go to the "Payments and subscriptions" tab, tap "Subscriptions", find Slidesgo, and select "Cancel subscription".
- Confirm your cancellation in the dialog that follows.
- Screengrab the cancellation confirmation from your device.
- App Store and Google Play send confirmation emails; retain these for your records.
Method 3: cancel through PayPal
If you authorized Slidesgo to charge your PayPal account, you can cancel the subscription directly through PayPal without accessing Slidesgo's website.
- Log into your PayPal account at paypal.com.
- Select your country and currency if prompted.
- Navigate to "Settings" (gear icon) in the top right, then select "Payments" or "Manage automatic payments".
- Look for "Subscriptions" or "Pre-approved payments".
- Find Slidesgo in your list of active subscriptions.
- Select the subscription and choose "Cancel".
- Confirm the cancellation.
- PayPal sends a confirmation email; save this for your records.
Method 4: contact Slidesgo support directly
If you cannot locate your subscription settings or encounter technical issues during cancellation, contact Slidesgo support via email or their help centre.
- Visit the Slidesgo help centre at support.slidesgo.com or access the "Contact us" link on slidesgo.com.
- Look for the "Contact support" button or email address displayed on the page.
- Write a clear, direct cancellation request email addressing it to Freepik Company S.L. support.
- Include your full name, the email address linked to your Slidesgo account, your subscription plan (monthly or annual), and the date you wish the cancellation to take effect.
- State: "I request immediate cancellation of my Slidesgo subscription effective [date]. Please confirm this cancellation in writing."
- Send the email and retain a copy for your records.
- Support should respond within 5-10 working days with written confirmation of your cancellation.
- If support does not respond within 10 working days, escalate your request using the contact details in the final section of this guide.
- Yafee recommends sending a follow-up email citing your original request date and expressing that you expect a response under consumer law requirements.
Refunds and what to expect after cancellation
Cancellation does not automatically trigger a refund unless specific conditions apply under New Zealand consumer law.
When Slidesgo must refund your money
You have grounds to request a full refund under the Consumer Guarantees Act if any of the following circumstances apply: you cancel within 30 days of purchase and have not substantially used the service; Slidesgo charged your account after you requested cancellation; premium features failed to function as advertised; or Slidesgo used misleading cancellation processes that breached the Fair Trading Act.
If you paid for an annual subscription but cancel after only a few months, Slidesgo may offer a pro-rata refund (a partial refund reflecting the unused portion of your subscription). However, you must request this refund explicitly; the company will not volunteer it.
How to request a refund
- Send a written refund request to Slidesgo support with your cancellation confirmation attached.
- State the reason for your refund request (e.g., "I cancelled within 30 days of purchase and have not used the premium templates").
- Include the transaction date, the amount charged in NZD, and your original payment method.
- Allow 10-15 working days for Slidesgo to process your refund request.
- If denied, Slidesgo must explain why in writing. If you believe the denial breaches consumer law, escalate to Consumer NZ or the Commerce Commission (contact details below).
- Monitor your bank account for the refund to appear.
- Refunds typically process to your original payment method within 5-10 working days after Slidesgo approves them.
What happens to your access after cancellation
Once you cancel your Slidesgo subscription, your access to premium templates and downloads continues until your billing cycle ends. For example, if you subscribed monthly and cancel mid-month, you retain full premium access until your next renewal date. On that date, your account reverts to free tier status; you lose access to premium-only templates and can no longer download without attribution.
You may download all templates you need before your access expires. After cancellation, your previously downloaded files remain on your device and in your Google Drive or PowerPoint; Slidesgo cannot revoke access to files already in your possession.
Common cancellation mistakes and how to avoid them
Cancellation appears straightforward, yet many New Zealand users encounter avoidable pitfalls that delay their exit or result in unwanted charges. The good news is that awareness prevents most of these errors.
Mistake 1: confusing pause with cancellation
Some subscription services offer a "pause" option that temporarily suspends charges but leaves your subscription active. Pausing does not cancel your account; charges resume automatically. Always select "Cancel" explicitly, not "Pause" or "Manage subscription". Yafee advises confirming that your cancellation status reads "Cancelled" or "Inactive" in your account settings.
Mistake 2: cancelling in the wrong place
If you subscribed through the Apple App Store or Google Play, cancelling directly on Slidesgo's website does not cancel your subscription. You must cancel where you subscribed. Conversely, if you subscribed on Slidesgo.com, cancelling through your payment provider does not deactivate your Slidesgo account. Review Method 1, 2, 3, and 4 above and ensure you cancel through the exact channel where you started your subscription.
Mistake 3: failing to save cancellation proof
Without a screenshot or email confirmation, you cannot prove you cancelled if Slidesgo renews by error and denies your cancellation request. Always save your cancellation confirmation page and any follow-up emails from Slidesgo or your payment platform. Yafee recommends taking screenshots of your account settings showing "Cancelled" status as well.
Mistake 4: not checking for renewal charges
After cancellation, monitor your bank account statements closely for the next 3-4 weeks. If Slidesgo renews your subscription despite cancellation, contact your bank or payment provider immediately to dispute the charge. Most payment processors offer chargeback protections if a company bills you after you've cancelled.
Comparison: Slidesgo versus alternative presentation tools
If you're cancelling Slidesgo because you've found a better alternative, this comparison helps confirm your choice aligns with your needs and budget.
| Tool | Free option | Premium cost (approx. NZD) | Standout feature | Cancellation ease |
|---|---|---|---|---|
| Slidesgo | Yes (attribution required) | $10-13/month or $60-75/year | Extensive template library | Multi-method cancellation available |
| Canva | Yes (robust free tier) | $13-15/month or $130-150/year | Intuitive design editor, no templates needed | Easy account-based cancellation |
| Microsoft PowerPoint | No (Microsoft 365 required) | $10-15/month (Microsoft 365) | Built-in templates, desktop and cloud options | Included in Microsoft 365 subscription |
| Google Slides | Yes (fully free, unlimited) | Free | Free storage via Google Drive, real-time collaboration | No cancellation needed |
After cancellation: next steps and record-keeping
Cancellation ends your relationship with Slidesgo, but several important post-cancellation tasks protect your interests and ensure a clean separation.
Create a cancellation record file
Compile all cancellation-related documents into a single folder or email draft and keep it for 12 months: your cancellation confirmation from Slidesgo, confirmation from your payment provider (Apple App Store, Google Play, PayPal, or credit card company), your bank statement showing the final charge and refund (if applicable), and any support correspondence. This file becomes critical evidence if you later dispute a renewal charge or lodge a formal complaint.
Monitor your account
Log into your Slidesgo account 48 hours after cancellation to verify your subscription status reads "Cancelled" or "Inactive". Set a phone reminder for one week before your cancellation date to confirm no renewal occurred. If your account reactivates without your authorization, contact support immediately with your cancellation proof.
Update your payment methods
If you used a credit or debit card tied exclusively to Slidesgo, consider updating that card's expiry or removing the merchant authorization from your payment provider's settings. This step prevents accidental charges if Slidesgo's systems malfunction or retain outdated payment information.
Common questions about Slidesgo cancellation
Can i cancel a Slidesgo subscription immediately or must i wait until renewal?
You can cancel immediately. However, most subscriptions continue until your next billing date; you do not receive an instant refund unless you meet specific refund criteria under consumer law. The Consumer Guarantees Act permits refunds within 30 days of purchase if you have not substantially used the service, but after 30 days, refunds depend on service failure or misleading conduct.
Does Slidesgo offer partial refunds for mid-year cancellations?
Slidesgo's standard terms typically do not provide partial refunds for cancellations mid-subscription. However, you can request a pro-rata refund by citing the Consumer Guarantees Act if you can demonstrate you cancelled soon after purchase and barely used the templates. Your statutory right to a remedy exists regardless of Slidesgo's published refund policy.
What if Slidesgo charges me after i cancel?
Contact Slidesgo support immediately with your cancellation proof. If support fails to refund the erroneous charge within 10 working days, escalate to your payment provider for a chargeback (credit card companies and PayPal both protect against unauthorized recurring charges). Simultaneously, lodge a complaint with Consumer NZ or the Commerce Commission, as unauthorized post-cancellation billing breaches the Fair Trading Act.
Can i cancel Slidesgo via phone call?
No public phone number for Slidesgo support appears on its website. Cancellation must occur through your account settings, a third-party platform (Apple App Store, Google Play, PayPal), or written email to support. Email provides a written record; Yafee always recommends email as your primary cancellation method.
How to escalate a dispute with Slidesgo
If Slidesgo refuses to honour your cancellation, declines a refund you believe you're entitled to, or continues billing after cancellation, you can escalate to independent regulators with enforcement powers.
Step 1: send a formal complaint letter
Before escalating to regulators, send a formal written complaint to Slidesgo (via support email) stating your issue, the resolution you seek (refund or cancellation confirmation), and the date by which you expect a response (20 working days). Attach all supporting evidence: your cancellation request, confirmation, bank statements, and any previous support correspondence. State that you will escalate to Consumer NZ or the Commerce Commission if the company does not respond satisfactorily.
Step 2: contact consumer NZ
Consumer NZ operates as an independent consumer advocacy body. File a complaint online at consumer.org.nz or phone 0800 943 486. Consumer NZ investigates breaches of the Consumer Guarantees Act and Fair Trading Act and can pressure companies to refund or change their practices. Provide Consumer NZ with your cancellation proof, all support correspondence, and evidence of Slidesgo's breach (e.g., unauthorized renewal charges).
Step 3: lodge a formal complaint with the commerce commission
The Commerce Commission is New Zealand's primary regulator for fair trading and consumer protection. Lodge a complaint at comcom.govt.nz or call 0800 943 600. The Commission has statutory power to investigate misleading conduct and authorize enforcement action. Your complaint must demonstrate that Slidesgo engaged in conduct that breached the Fair Trading Act 1986 (e.g., hidden renewal clauses, dark patterns preventing cancellation, or unauthorized post-cancellation billing).
Step 4: dispute through your payment provider
If Slidesgo charged you after cancellation, notify your credit card company or bank and request a chargeback or dispute resolution. Payment providers typically reverse unauthorized or disputed charges within 30 days if you provide evidence of cancellation. Yafee recommends this step in parallel with Consumer NZ and Commerce Commission complaints; it secures your refund faster than regulatory processes alone.
Contact details for Slidesgo cancellation and complaints
Direct all correspondence to Freepik Company S.L., the parent company that operates Slidesgo. No New Zealand office exists, so mail and email route to Spain.
Freepik company s.L. (Slidesgo parent company)
Mailing address: Freepik Company S.L., Calle Princesa 25, 29001 Málaga, Spain
Support email: [email protected] or contact via the Slidesgo help centre at support.slidesgo.com
Email format for cancellation: Address your email to "Support" at [email protected]. Include your full name, account email, subscription type, and this sentence: "I hereby request cancellation of my Slidesgo subscription effective immediately. Please confirm this cancellation in writing."
New zealand consumer regulators
Consumer NZ: Phone 0800 943 486 or lodge a complaint at consumer.org.nz
Commerce Commission (Fair Trading Division): Phone 0800 943 600 or file a complaint at comcom.govt.nz
Your payment provider chargeback/dispute team: Contact details appear on your bank statement or card company's website under "Disputes" or "Chargebacks"
Summary: your cancellation checklist
Before you cancel, confirm that you have completed each item on this checklist. Doing so prevents errors and protects your refund eligibility.
| Task | Status | Notes |
|---|---|---|
| Download all templates you need before cancellation | Pending | Complete before cancellation date to retain access to premium templates |
| Identify which platform you subscribed through (Slidesgo, Apple App Store, Google Play, PayPal, or credit card) | Pending | Check your email confirmation or bank statement |
| Follow the cancellation method matching your subscription platform | Pending | Use Method 1, 2, 3, or 4 from the "How to cancel" section above |
| Save your cancellation confirmation screenshot and email | Pending | Essential for refund claims and dispute escalation |
| Monitor your bank account for renewal charges over the next 4 weeks | Pending | Dispute any unauthorized charge with your payment provider immediately |
| Verify your account status shows "Cancelled" or "Inactive" after 48 hours | Pending | Log into Slidesgo to confirm; screenshot the status |
Final thoughts: reclaim your budget and your peace of mind
Cancelling Slidesgo is a straightforward process when you follow the correct method for your subscription type and keep comprehensive records of every step. New Zealand law stands behind you: the Consumer Guarantees Act and Fair Trading Act grant you the right to cancel at any time and to seek refunds if the company misleads you or fails to deliver promised features.
If Slidesgo resists your cancellation request or continues billing after you've explicitly cancelled, escalate to Consumer NZ or the Commerce Commission. These regulators have a proven track record of enforcing consumer rights against companies that ignore cancellation requests or impose hidden renewal charges.
Yafee has helped thousands of New Zealand consumers cancel subscriptions, recover erroneous charges, and assert their consumer rights against non-compliant service providers. Whether you're cancelling Slidesgo to switch to a competitor, reduce expenses, or simply reclaim control of your budget, this guide equips you with the legal framework, procedural steps, and escalation contacts you need to succeed. Save your cancellation confirmation, monitor your account, and rest assured that New Zealand law protects you every step of the way.