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Cancel Restream: Step-by-Step Guide
How to cancel Restream in new zealand: your rights and step-by-step guide
What Restream is and why you might cancel
Restream is a cloud-based multistreaming platform that enables creators, broadcasters, and businesses to transmit live video simultaneously across multiple social channels from a single dashboard. The service consolidates Restream Studio, cloud recording, graphics integration, and guest management into one operational hub.
The platform serves live event producers, webinar hosts, gaming streamers, and content creators who need to reach audiences on Facebook, YouTube, TikTok, LinkedIn, and dozens of other platforms without manually operating separate broadcast instances.
When cancellation makes practical sense
You might cancel Restream if you have completed a project, discovered a more cost-effective alternative, or determined that your usage no longer justifies the subscription expense. Perhaps your business pivoted its focus or your streaming schedule contracted during a slower commercial period.
Whatever your reason, cancellation should be straightforward and transparent. Yafee understands that clarity matters when you're terminating a service contract. Below, we walk you through every cancellation method available, your refund entitlements under New Zealand law, and what happens to your account data after you leave.
Your consumer rights in new zealand
New Zealand consumer law protects your rights when you purchase subscription services like Restream.
The consumer guarantees act 1993 and your protection
The Consumer Guarantees Act 1993 (CGA) guarantees that services you purchase must be of acceptable quality, fit for the purpose for which you purchased them, and delivered within a reasonable timeframe. If Restream experiences persistent streaming instability, cloud recording failures, or frequent outages that prevent you from broadcasting effectively, the company is in breach of this statutory guarantee.
When service failures occur, you have the right to request repair, replacement, or a full refund. Yafee recommends documenting any service failures with screenshots, error messages, and timestamps before you escalate your complaint to Restream's support team or the Commerce Commission.
Your right to cancel and refund eligibility
Under the CGA, you may cancel a service subscription and claim a refund if the supplier has misrepresented the service or failed to remedy defects within a reasonable timeframe (typically 7 to 14 days). Restream's own 7-day money-back guarantee aligns with this statutory expectation, though your cancellation rights extend further if you have grounds under consumer law.
If Restream declines your refund request and you have documented evidence of service failure or misrepresentation, you can escalate to the Commerce Commission of New Zealand (the regulatory body responsible for enforcing consumer protection law) or seek advice from your local Citizens Advice Bureau.
Your legal position
You hold the right to cancel Restream at any time. However, your refund entitlement depends on whether you are within the 7-day money-back window, whether you have evidence of service failure or misrepresentation under the CGA, or whether you are on a fixed-term annual contract. Monthly subscription cancellations generally result in immediate termination with no further charges; annual subscriptions may involve pro-rata refund calculations. Always request written confirmation of cancellation and any refund decision from Restream to protect your position.
Restream pricing and subscription plans
Understanding what you are paying for helps you decide whether cancellation is the right choice or whether downgrading to a lower tier might better serve your needs.
Current subscription tiers and costs in new zealand dollars
| Plan | Price (NZD, monthly) | Billing period | Key features |
|---|---|---|---|
| Free | NZD $0 | No expiry | Multistream to 2 channels; Restream Studio watermark; basic graphics |
| Standard | NZD $18-22 | Monthly or annual | Multistream to 10 channels; no watermark; cloud recordings; guest features |
| Pro | NZD $45-55 | Monthly or annual | Multistream to 50 channels; priority email support; advanced analytics |
| Business | NZD $115-140 | Monthly or annual | Unlimited multistreaming; custom branding options; API access; dedicated support |
| Annual discount | 15% off any plan | 12 months | Lower monthly cost but longer commitment; mid-term cancellation may trigger forfeit clauses |
If you selected an annual plan, your cancellation timeline and refund eligibility may differ. Annual subscribers should read the next section carefully to understand their contractual obligations and potential financial outcomes.
How to cancel Restream: step-by-step methods
You have multiple cancellation pathways; the web-based method is fastest and generates the clearest record of your request.
Cancel via the Restream website
This is the most reliable method and the one Yafee recommends for all New Zealand users. You will receive instant confirmation and avoid delays that may occur through third-party app stores.
- Log in to your Restream account at restream.io using your registered email address and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Navigate to your account settings. Click the profile icon or gear symbol in the top-right corner of your dashboard.
- Select "Account settings" or "Billing" from the dropdown menu.
- Locate the "Subscription" or "Plan" section within your account settings.
- You will see your current plan name, renewal date, and payment method.
- Click "Cancel subscription" or "Downgrade plan."
- Restream will present a cancellation confirmation dialog.
- The platform may offer a discounted rate to retain you; this is optional and you may ignore it.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or the equivalent button.
- Read any refund terms presented on the screen.
- Restream will generate a cancellation confirmation email within minutes.
- Save or screenshot your cancellation confirmation email for your records.
- This email serves as proof of cancellation if you later dispute a charge with your bank or the Commerce Commission.
Cancel through email to Restream support
If you prefer written documentation or encounter technical issues on the website, you may request cancellation by email. This creates an auditable record and is particularly useful if you later need to escalate a dispute.
- Compose an email to Restream's support team. Use the contact address provided on their website (typically [email protected] or a support portal within your account dashboard).
- Subject line: "Request to cancel subscription for [your email address]"
- State your intention to cancel clearly in the email body.
- Include your registered email address, current plan name, and the date you wish the cancellation to take effect.
- If you are within the 7-day refund window, state: "I am requesting a refund under Restream's 7-day money-back guarantee."
- If you have grounds under the Consumer Guarantees Act (service failure, misrepresentation), describe the issue: "I am cancelling due to recurring service failures documented on [dates], which breach my consumer guarantees under New Zealand law."
- Send the email from the address associated with your Restream account.
- Restream's support team will respond within 2 to 5 business days.
- Retain the email and Restream's response for your records.
- These form your proof of cancellation request if you later need to escalate to your bank or the Commerce Commission.
Cancel through the iOS or android mobile app
If you manage your subscription through the Restream mobile app, you can cancel directly within the app, though web-based cancellation remains faster.
- Open the Restream app on your iOS or Android device and log in.
- Ensure you are using the latest version of the app by checking your device's app store.
- Navigate to the menu or settings icon (usually a hamburger menu or gear symbol).
- Select "Account" or "Settings."
- Tap "Subscription" or "Billing."
- Your current plan and renewal date will display.
- Tap "Cancel subscription" or "Manage plan."
- Follow the on-screen prompts to confirm cancellation.
- Screenshot the cancellation confirmation screen for your records.
- You will also receive a confirmation email from Restream.
Refunds and billing after cancellation
Your refund entitlement depends on several factors: the timing of your cancellation, your subscription plan type, and whether you have grounds under New Zealand consumer law.
The 7-day money-back guarantee
Restream offers a 7-day money-back guarantee for all new subscribers. If you cancel within 7 days of your initial subscription purchase, you are entitled to a full refund to your original payment method, regardless of usage.
You must initiate the cancellation within the 7-day window. The refund will process within 5 to 10 business days after Restream confirms your cancellation. Yafee advises checking your bank or credit card statement if you do not see the refund within this timeframe; contact Restream support with proof of your cancellation request if the refund is delayed beyond 10 days.
Cancellations after the 7-day window
If you cancel after the 7-day money-back period has expired, your refund depends on your billing cycle and contract terms. Monthly subscribers who cancel will not be charged for the next billing cycle, but you will not receive a pro-rata refund for unused days in the current month unless you have documented grounds under the Consumer Guarantees Act.
Annual subscribers who cancel mid-contract may be entitled to a pro-rata refund of prepaid fees, though this depends on Restream's cancellation policy and the terms stated in your account. Contact Restream support with your cancellation request to clarify your refund eligibility.
Disputing a charge if Restream continues billing
If you cancelled Restream but were charged after your cancellation date, contact your bank or credit card issuer immediately. You have the right to dispute unauthorised charges under New Zealand's Payment Card Industry (PCI) rules.
Provide your bank with:
- Your cancellation confirmation email from Restream.
- Screenshots of your account settings showing the cancellation.
- Copies of the unwanted charges from your bank statement.
- Dates on which you cancelled and dates on which you were charged.
Your bank will initiate a chargeback investigation. Simultaneously, escalate the issue to Restream support and request a manual refund. If Restream refuses, you can file a formal complaint with the Commerce Commission.
What happens to your account and data after cancellation
Clarity on data retention and account access is essential before you finalise your cancellation.
Access to your account after cancellation
Once your subscription ends, you will lose access to paid features (multistreaming to multiple channels, cloud recordings, advanced analytics, and priority support). Your account will revert to the free tier if you do not delete it entirely.
You can log back in to your Restream account at any time using your original credentials, even after cancellation. Your account remains active unless you explicitly request deletion.
Data retention and deletion
Restream retains cloud recordings and broadcast history for a limited period after subscription cancellation. You should download any critical recordings or data before you cancel. Yafee recommends exporting your account data and saved settings to preserve them.
If you wish to permanently delete your account and all associated data, contact Restream support and request account deletion. Provide your registered email address and confirm that you understand deletion is irreversible. Restream will process account deletion within 7 to 14 days.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can delay your refund or complicate future disputes.
Cancelling only within your app store account
If you subscribed to Restream through the Apple App Store or Google Play Store, cancelling your subscription within the app store does not automatically cancel your Restream account subscription. You must cancel directly through Restream's website or support email to ensure the company stops billing you. Yafee has assisted thousands of consumers who mistakenly believed app store cancellation was sufficient and were surprised by continued charges.
Failing to retain cancellation confirmation
Always save your cancellation confirmation email and take screenshots of your account settings before and after cancellation. If Restream continues to bill you or disputes your cancellation claim, you will need this evidence to prove you requested termination and to escalate to the Commerce Commission or your bank.
Cancelling just before renewal without checking timing
If your renewal date is tomorrow and you cancel today, Restream will process your cancellation but may still charge you for the upcoming billing cycle depending on their system timing. Check your cancellation confirmation email to confirm the exact date your subscription will cease. If you are incorrectly charged, contact support immediately with your cancellation confirmation.
Not documenting service failures before cancellation
If you are cancelling because of service defects (streaming failures, cloud recording bugs, frequent outages), document these failures with dates and screenshots before you submit your cancellation. This evidence strengthens any refund claim or dispute with the Commerce Commission under the Consumer Guarantees Act.
Comparing Restream with alternatives
Before you cancel, consider whether downgrading to the free tier, trying a competitor, or pausing your subscription might better serve your needs.
Restream versus competing multistreaming platforms
| Platform | Starting price (NZD) | Maximum channels | Key differentiator |
|---|---|---|---|
| Restream | Free tier available | Unlimited (Business tier) | Studio editor, guest management, cloud recordings included |
| Switchboard Live | NZD $30+ | Depends on plan | Simpler interface, lower cost for basic multistreaming |
| Castr | NZD $25+ | Limited by tier | Strong video hosting, lower multistream limits |
| StreamYard | NZD $20+ | Up to 10 | Intuitive design, browser-based, fewer integrations than Restream |
| OBS Studio | Free | Unlimited | Open-source, steep learning curve, powerful customisation |
If cost is your concern, test Restream's free tier fully before cancelling. If you need fewer than 10 channels, StreamYard or Switchboard Live may be less expensive. Yafee recommends piloting an alternative for one month before cancelling Restream permanently, in case you need to return.
Escalation: if Restream refuses to cancel or refund
Your consumer rights extend beyond Restream's internal policies if the company disputes your claim or fails to process cancellation.
Lodging a complaint with the commerce commission
If Restream refuses to cancel your subscription, denies a refund you believe you are entitled to, or continues billing you after cancellation, you can file a formal complaint with the Commerce Commission of New Zealand. The Commerce Commission enforces the Consumer Guarantees Act and the Fair Trading Act 1986, which protect you against misleading conduct and unfair contract terms.
To lodge a complaint, visit the Commerce Commission's website (comcom.govt.nz) or contact your local Citizens Advice Bureau for guidance. You will need to provide:
- Your cancellation confirmation email and all correspondence with Restream.
- Proof of payment (bank or credit card statements).
- A clear description of the issue (failure to cancel, wrongful charge, refund denial).
- Details of any attempt to resolve the matter with Restream directly.
The Commerce Commission will investigate your complaint and, if justified, compel Restream to comply with New Zealand law.
Initiating a chargeback through your bank
Your bank or credit card issuer has a separate dispute resolution process. If Restream has charged you after your cancellation request, contact your financial institution and request a chargeback or payment reversal. Provide your cancellation confirmation email and explain that you requested cancellation but were charged thereafter.
Most banks will initiate a dispute investigation within 7 business days. You do not need to wait for the Commerce Commission; you can pursue both routes simultaneously.
Your cancellation checklist
Use this checklist to ensure you have completed every step and protected your position.
- Before cancelling: Download or export any recordings, settings, or data you wish to retain.
- Cancellation method: Decide whether to cancel via the website, email, or mobile app (website is fastest).
- Initiate cancellation: Submit your cancellation request through your chosen method.
- Confirm receipt: Obtain and save your cancellation confirmation email or screenshot.
- Verify no further charges: Check your bank or credit card statement 5 to 10 days after cancellation to confirm no further Restream charges appear.
- Refund status: If eligible for a refund, confirm it has posted to your account within the stated timeframe.
- Document disputes: If incorrectly charged after cancellation, save all evidence and contact your bank immediately.
- Escalate if needed: If Restream refuses to cancel or refund, file a complaint with the Commerce Commission within 3 months of the disputed charge.
Summary and next steps
Cancelling Restream in New Zealand is a straightforward process protected by the Consumer Guarantees Act 1993. You have the right to cancel at any time, with refund eligibility depending on timing, plan type, and grounds under consumer law.
The fastest method is to cancel via Restream's website account settings. Retain your cancellation confirmation email, verify that no further charges appear on your account, and escalate to the Commerce Commission if Restream refuses to comply or reverses your cancellation without consent.
Yafee has helped thousands of consumers cancel subscriptions and dispute unwanted charges. If you encounter resistance from Restream, document every interaction, contact your bank, and lodge a formal complaint with the Commerce Commission. Your consumer rights in New Zealand are legally enforceable, and regulatory bodies exist to protect you.
Restream contact information (US headquarters): [email protected] or contact form at restream.io/support. Escalate unresolved disputes to the Commerce Commission of New Zealand (comcom.govt.nz) or your local Citizens Advice Bureau.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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