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Frequently asked questions
Cancel Pixomatic: Step-by-Step Guide
How to cancel Pixomatic in new zealand and reclaim your money
What Pixomatic is and why you might want to cancel
Pixomatic is a mobile photo-editing application developed by Bending Spoons Operations S.p.A., a software company based in Milan, Italy. The app delivers automated background removal, manual masking tools, and premium editing features through a subscription model available on both iOS and Android platforms.
You can access Pixomatic via the Apple App Store (for iOS devices) or Google Play Store (for Android devices), making it widely available to New Zealand users. Many New Zealanders subscribe for content creation, social media editing, or professional photography work.
Subscription costs accumulate quickly, however. If you've discovered that Pixomatic no longer suits your creative workflow, fails to deliver the results you expected, or simply doesn't justify its ongoing expense, you have the right to cancel. Yafee understands that managing digital subscriptions creates genuine friction. That's why we've created this step-by-step guide to help you cancel with confidence and-where applicable-recover your money.
Main features and what you lose after cancellation
Pixomatic's paid subscription tier unlocks advanced tools including the automated background eraser, layering capabilities, and unlimited exports. The free version operates under strict limitations, making the subscription the primary attraction for serious users.
Once you cancel, you'll retain access to your account and saved projects until the end of your current billing cycle. After that period expires, you'll revert to the free tier unless you resubscribe. Your account data persists unless you manually delete it, so reactivating later remains straightforward if you change your mind.
Who should cancel Pixomatic
You're an ideal candidate for cancellation if you use the app fewer than twice monthly, have found free alternatives (such as Canva or Snapseed), or are testing competing tools. Similarly, if the monthly or annual cost feels unsustainable, cancelling frees up budget without guilt or penalty.
If you're currently on a free trial and haven't used the app meaningfully, cancelling before the trial expires is essential. This prevents an unwanted charge that you'll need to dispute later with your payment provider.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase goods or services, including digital subscriptions like Pixomatic.
What the consumer guarantees act means for you
Under the Act, you have the statutory right to receive a service (the app and its features) that is of acceptable quality, fit for purpose, and safe. If Pixomatic fails to meet these standards-for instance, if the app crashes repeatedly or premium features don't function as advertised-you can request a refund, remedy, or cancellation without penalty.
Furthermore, you have 12 months from purchase to raise a dispute about faulty service. Bending Spoons cannot hide behind terms and conditions that remove your statutory rights. These protections are non-negotiable and apply automatically under New Zealand law.
When to invoke your consumer rights
If you paid for a subscription and the app failed to work as advertised, document the issue with screenshots or video evidence. Contact Pixomatic support first, requesting a refund under the Consumer Guarantees Act 1993. If the company refuses or fails to respond within 20 working days, you can escalate to the Commerce Commission or file a complaint with a dispute resolution service.
For billing errors-such as duplicate charges or charges after you cancelled-request a chargeback through your payment provider (Apple, Google, or PayPal). These platforms have consumer protection policies that typically favour you in clear-cut cases.
Your legal position
You are protected by statutory consumer law in New Zealand. No company, including Bending Spoons, can legally prevent you from cancelling or refuse a refund if the service is faulty. The Commerce Commission enforces these rights and will investigate complaints about misleading conduct or failure to provide adequate refunds.
Methods to cancel Pixomatic by platform
Your cancellation method depends on where you purchased your subscription and which platform you use.
Cancellation via apple app store (iOS devices)
Apple manages all App Store subscriptions directly through your device's Settings application.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- Select "Subscriptions" from the menu.
- Locate Pixomatic in your active subscriptions list.
- Tap "Cancel Subscription" and confirm your cancellation.
Apple will process your cancellation immediately. You'll receive a confirmation email, and your access continues until the current billing period ends. No further charges will occur after that date.
Cancellation via google play store (Android devices)
Google Play manages Android subscriptions through your account settings.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find Pixomatic and tap it.
- Tap "Cancel subscription" and follow the on-screen prompts.
Google will confirm your cancellation immediately. Your premium access continues until the end of your current billing cycle, after which you'll revert to the free tier.
Cancellation via email to Pixomatic support
If you've purchased Pixomatic through a website or third-party payment method, you'll need to contact the developer directly.
- Visit the Pixomatic app or check your purchase confirmation email for the support contact address.
- Send a cancellation request to Bending Spoons Support, including your account email, name, and the date you wish the cancellation to take effect.
- Request a written confirmation of your cancellation.
- If you expect a refund, specify the reason (faulty service, billing error, or change of mind) and the amount.
Keep copies of all correspondence. If Bending Spoons does not respond within 20 working days, escalate your complaint to the Commerce Commission in New Zealand or use a free dispute resolution service.
Pricing and subscription tiers
Understanding Pixomatic's cost structure helps you decide whether cancellation makes sense for your budget.
| Subscription tier | Billing cycle | Approximate cost (NZD) | Key features |
|---|---|---|---|
| Free | Ongoing | NZD $0 | Basic editing, limited exports |
| Monthly premium | Every 30 days | NZD $8-12 | Unlimited exports, advanced tools, no ads |
| Annual premium | Every 12 months | NZD $40-60 | Same as monthly, better value |
| Lifetime premium | One-time purchase | NZD $80-120 | Permanent access, no recurring charges |
Most New Zealand users subscribe to the monthly premium plan. If you've been on this plan for more than a few months without regular use, cancelling frees up NZD $8-12 per month-roughly NZD $96-144 per year.
What happens after you cancel Pixomatic
Cancellation is straightforward, but understanding what occurs after you submit your request prevents confusion.
Your account and data after cancellation
Your Pixomatic account remains active after you cancel. You retain access to all saved projects, edit history, and account settings until the end of your current billing cycle. After that period, you'll revert to the free tier with all its restrictions intact.
If you wish to delete your account entirely-removing all personal data and edit history-contact Pixomatic support and request permanent account deletion. Bending Spoons must comply with this request under New Zealand's Privacy Act 2020. Allow 30 days for full data removal.
When your access ends
If you cancel on 15 March and your next billing date is 15 April, your premium access continues until 14 April. On 15 April, the subscription lapses and no charge occurs. You'll be notified by email once the transition completes.
If you cancel during a free trial, your access ends immediately (or on the trial's final day, depending on the platform). No charge ever processes if you cancel before the trial expires.
Requesting a refund for Pixomatic
Your eligibility for a refund depends on the reason you're cancelling and how long you've held the subscription.
Refunds for change of mind (within 14 days)
If you purchased a Pixomatic subscription and changed your mind within 14 days, you may qualify for a refund. New Zealand Consumer law typically allows a 14-day cooling-off period for digital services purchased remotely. Contact Pixomatic support immediately, citing this right. Provide your purchase date and account email.
Alternatively, request a refund from your payment provider (Apple, Google, or your bank). These platforms honour refund requests within 14 days if you provide valid justification.
Refunds for faulty service
If Pixomatic failed to work as advertised-for example, the background eraser crashes, features are missing, or the app is incompatible with your device despite claims otherwise-you're entitled to a refund under the Consumer Guarantees Act 1993.
- Document the fault with screenshots, videos, or detailed written descriptions.
- Email Pixomatic support with subject line "Refund request under Consumer Guarantees Act 1993."
- Describe the fault, when it started, and how it affects your use of the paid features.
- Request a full refund or credit toward a future subscription.
- Allow 20 working days for a response.
If Bending Spoons refuses or ignores your request, lodge a complaint with the Commerce Commission (https://www.comcom.govt.nz). Yafee recommends keeping all evidence-screenshots, emails, timestamps-to support your claim.
Refunds for billing errors
If you were charged twice in one month, charged after cancellation, or billed for a tier you didn't select, dispute the charge immediately with your payment provider. Apple, Google, and PayPal each have built-in dispute mechanisms. Provide transaction references and evidence of cancellation.
You have 90 days from the erroneous charge to dispute it. Act quickly to maximise your chances of recovery.
Common mistakes when cancelling Pixomatic
Cancellation is simple, but several pitfalls can delay your refund or create unexpected charges. Stay alert and avoid these traps.
Mistaking app deletion for subscription cancellation
Deleting the Pixomatic app from your device does not cancel your subscription. Your billing continues regardless. You must cancel the subscription through your payment provider's settings (Apple, Google, or email to support). Only after cancellation can you safely delete the app.
Failing to document faulty service
If you're claiming a refund due to a faulty app, Bending Spoons will ask for evidence. Screenshots of crashes, error messages, or a video showing features not working are your proof. Without documentation, your refund claim becomes harder to justify.
Missing the 14-day refund window
You have 14 days from purchase to request a refund for change of mind. After this period, your refund eligibility depends on proving the service was faulty. Cancellation remains free, but getting money back becomes more difficult. Act quickly if you want your money back.
Ignoring payment provider correspondence
If your bank, Apple, or Google reaches out about a disputed charge, respond immediately. Ignoring these messages weakens your case and may result in the charge being upheld.
Cancelling on the wrong platform
If you purchased through Apple, you must cancel through Apple-not by emailing Pixomatic. Conversely, if you bought via email or a third-party site, Apple and Google won't find the subscription. Identify your purchase channel first, then cancel through the correct platform.
Comparison: cancel, pause, or keep Pixomatic
Before you cancel, consider whether pausing or keeping the subscription might better serve your needs.
| Option | Cost (per month) | Data retained | Billing | Best for |
|---|---|---|---|---|
| Keep subscription | NZD $8-12 | Full access | Recurring | Regular users, professionals |
| Cancel subscription | NZD $0 | Data persists (read-only after trial ends) | Stops immediately | Occasional users, budget-conscious |
| Free tier only | NZD $0 | Limited features | None | Basic editing, no premium needs |
| Try alternative app | Varies | Transfers if you export | Depends on choice | Exploring other tools (Canva, Snapseed) |
Most users cancelling Pixomatic either switch to free alternatives or stop editing photos temporarily. If you think you might return, cancellation is reversible-you can resubscribe anytime.
Yafee's cancellation checklist
Use this checklist to ensure you cancel Pixomatic correctly and preserve your refund rights.
- Identify where you purchased (Apple App Store, Google Play, email, or third-party).
- If claiming a refund, gather screenshots or video evidence of faults or billing errors.
- Cancel through the correct payment platform (don't just delete the app).
- Save your cancellation confirmation email or screenshot.
- Verify that no charge occurs at the next billing date.
- If eligible for a refund, submit your claim within 14 days (change of mind) or 12 months (faulty service).
- If Bending Spoons refuses, escalate to the Commerce Commission or your payment provider.
How yafee helps you cancel with confidence
Yafee is a specialised contract law resource for New Zealand consumers. Our team reviews subscription services, cancellation policies, and consumer rights to give you clear, actionable guidance.
Whether you're dealing with Pixomatic, streaming services, or other digital subscriptions, Yafee translates complex legal frameworks (like the Consumer Guarantees Act 1993) into plain English steps. We've helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and understand their rights.
If you encounter resistance from Bending Spoons, don't assume you're stuck. Contact Yafee for a consultation, or escalate to the Commerce Commission using the contact details below.
Where to escalate if Pixomatic refuses to cancel or refund
If Bending Spoons fails to respond, refuses your cancellation, or denies a legitimate refund claim, you have legal recourse.
Commerce commission complaint
The Commerce Commission is New Zealand's consumer protection authority. They investigate complaints about misleading conduct, unfair contract terms, and failure to honour refunds.
Contact: Commerce Commission, PO Box 13250, Wellington 6141, or visit https://www.comcom.govt.nz
What to include: Your name, email, order reference, screenshots of communications, and a clear description of the issue.
Dispute resolution services
If you prefer a faster alternative, use a free dispute resolution service such as Disputes.co.nz. These services mediate between you and the company before escalating to the Commerce Commission.
Payment provider chargeback
Contact Apple, Google, or your bank directly. Request a chargeback or dispute for unauthorized charges or services not rendered. Provide transaction IDs and evidence of your cancellation attempt.
Bending Spoons' absence of a New Zealand postal address or local support centre does not exempt them from complying with New Zealand consumer law. Yafee has helped thousands of New Zealand consumers pursue refunds against overseas companies by leveraging these enforcement mechanisms.
Final thoughts on cancelling Pixomatic
Cancelling Pixomatic is a straightforward process once you know which platform to use. Whether you cancel through Apple, Google, or email, your subscription ends without penalty and your account data is preserved. If the app failed to deliver or charged you unfairly, the Consumer Guarantees Act 1993 entitles you to a refund.
Yafee remains committed to empowering New Zealand consumers with clear, law-based cancellation guidance. Keep this guide bookmarked for future reference, and don't hesitate to escalate to the Commerce Commission if you face resistance. Your rights are real, enforceable, and protected by New Zealand law.