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Frequently asked questions
Cancel LawDepot: The Right Way
How to cancel LawDepot in new zealand and protect your legal rights
What LawDepot is and why cancellation matters
LawDepot is an online platform that generates legal documents-contracts, wills, leases, and other routine paperwork-without requiring you to hire a lawyer. The service operates on a subscription model, offering monthly plans, annual subscriptions, and one-off document purchases. You may have started with a free 7-day trial or committed to a paid plan, only to discover the service doesn't suit your needs, the cost exceeds your budget, or you've completed the documents you required.
Whatever your reason for cancelling, you deserve clarity and certainty about your rights. At Yafee, we guide New Zealand consumers through the cancellation process so you understand your legal protections and avoid unexpected charges. Yafee specialises in helping you navigate subscription services and enforce your consumer rights under New Zealand law.
Common reasons to cancel LawDepot
Many consumers sign up for the free trial and realise they don't need ongoing access to templates. Others find the monthly cost-NZ$33-accumulates faster than expected, or you've discovered a one-off document purchase would have been cheaper than a subscription commitment. Perhaps you've used LawDepot for a single task and have no further use for the platform. These are all legitimate reasons, and your decision to cancel warrants respect and transparent information.
Why understanding your rights strengthens your position
New Zealand consumer law grants you statutory protections that operate independently of LawDepot's own terms and conditions. Before you take action to cancel, you must understand these rights. This knowledge ensures you don't accept a refusal from LawDepot when the law entitles you to a remedy.
Your consumer rights under new zealand law
New Zealand consumer protection law offers you robust safeguards when you purchase services like LawDepot.
The consumer guarantees act 1993 and your statutory remedies
Under the Consumer Guarantees Act 1993 (CGA), any service you purchase for personal use must be provided with reasonable care and skill, and must be fit for purpose. If LawDepot fails to deliver what it promises-whether the documents are defective, the platform malfunctions, or the service quality falls short of what a reasonable consumer would expect-you have statutory rights that supersede the company's own refund policy.
The CGA entitles you to demand repair, replacement, or a full refund if the service breaches these guarantees. Critically, these rights cannot be removed or limited by LawDepot's terms and conditions. Even if LawDepot's policy appears to restrict refunds, you retain this protection. Yafee recommends keeping detailed records of any service failures-screenshots, dates, and descriptions of problems-as these strengthen any claim you lodge under the CGA. If disputes arise, the Commerce Commission enforces consumer rights and investigates complaints about breaches.
The 30-day satisfaction guarantee and how to invoke it
LawDepot advertises a "100% Satisfaction Guarantee," committing to refund your payment if you request a refund within 30 days of purchase. This is a voluntary company commitment and sits alongside your statutory rights under the CGA. If you've purchased within the last 30 days and wish to cancel, contact LawDepot directly and explicitly reference this guarantee in writing. Having your request documented strengthens your position if the company later disputes your eligibility.
Your legal position: what you can demand
You have the right to cancel your LawDepot subscription at any time. If you've paid and the service is faulty or unfit for purpose, you can demand a refund under the Consumer Guarantees Act 1993. If you cancel within 30 days of purchase, LawDepot's own satisfaction guarantee applies. If the company refuses a legitimate refund, you can escalate your complaint to the Commerce Commission, which has statutory authority to investigate and enforce consumer rights. Document every communication in writing-email, not phone calls-so you have evidence of your request and LawDepot's response.
LawDepot pricing and subscription plans in new zealand
Understanding your plan and its renewal terms helps you decide whether cancellation is the right choice and what refund you might expect.
Current subscription and purchase options
| Plan | Price (NZD) | Billing cycle | Auto-renewal | Cancellation action |
|---|---|---|---|---|
| Free 7-day trial | Free, then NZ$33/month | Converts to monthly after trial | Yes | Cancel before day 8 to block first charge |
| Monthly subscription | NZ$33/month | Monthly, auto-renews | Yes | Cancel before renewal date each month |
| 1-year Pro subscription | NZ$59.88/year | Annual, auto-renews | Yes | Cancel before annual renewal date |
| Single document licence | NZ$35-NZ$54 (varies) | One-time purchase | No | No cancellation needed; refund within 30 days if faulty |
Why pricing matters to your cancellation decision
If you're on the monthly plan at NZ$33 per month and you cancel within the first 30 days, you may be entitled to a refund under LawDepot's satisfaction guarantee. If you're beyond 30 days but the service is genuinely unfit for purpose or faulty, the Consumer Guarantees Act 1993 still protects you. The annual plan (NZ$59.88/year) requires you to cancel before the renewal date to avoid the next charge; missing this deadline will result in automatic billing. Yafee advises setting a calendar reminder for your renewal date-this single step prevents unwanted charges and gives you control of your cancellation timing.
Step-by-step cancellation process
Follow this procedure to cancel your LawDepot subscription and document your request in writing.
Step 1: log in and check your account status
- Visit the LawDepot website and log in with your email address and password.
- Navigate to your account settings or subscription dashboard-this is typically found under "My Account" or "Billing."
- Identify your current plan, renewal date, and billing history. Take a screenshot of this information for your records.
- Note whether you're within the 30-day satisfaction guarantee window. If yes, document this-it strengthens your refund claim.
Step 2: locate LawDepot's cancellation contact method
- Search LawDepot's website for a "Contact Us" page, support email, or customer service portal.
- Look specifically for a cancellation or subscription management option. Some SaaS platforms allow you to cancel via your account dashboard; others require you to contact support.
- If LawDepot offers in-app or dashboard cancellation, use this method-it creates an immediate, timestamped record.
- If no self-service option exists, obtain the support email address or postal address. Yafee recommends using email so you have written proof of your request.
Step 3: prepare your cancellation request in writing
- Draft an email or letter that includes your full name, email address associated with your account, and the subscription plan you wish to cancel.
- State your cancellation request clearly: "I wish to cancel my LawDepot subscription effective immediately" or "I wish to cancel before my next renewal on [date]."
- If you're within 30 days of purchase, reference LawDepot's 100% Satisfaction Guarantee and request a full refund.
- If the service is faulty or unfit for purpose, cite the Consumer Guarantees Act 1993 and describe the specific issue (e.g., "Documents generated are incomplete" or "Platform functionality is broken").
- Request written confirmation of cancellation and any refund within 5-7 business days.
- Do not phone LawDepot; written communication creates an audit trail. Yafee emphasises this point because companies are more accountable when you have documented evidence.
Step 4: submit your cancellation request
- Send your email to LawDepot's support address with the subject line: "Subscription Cancellation Request - [Your Name] - [Account Email]."
- Use standard email delivery (not a forwarding service) so the timestamp is verifiable.
- Save a copy of your sent email, including the timestamp, in a folder on your computer.
- If you're required to send a postal letter, use registered mail or a service that provides proof of delivery (such as NZ Post's Signature on Delivery). Address it to the cancellation contact address LawDepot provides.
Step 5: follow up if you don't receive confirmation
- Allow 5-7 business days for a response. If LawDepot does not confirm your cancellation or refund status, send a follow-up email.
- In the follow-up, reference your original request date and request urgent confirmation of your cancellation status.
- If LawDepot does not respond within 10 business days, escalate your complaint to the Commerce Commission. Document all communication attempts as evidence of the company's non-compliance.
Refunds and what you can expect
Your refund eligibility depends on when you cancel and the reason for cancellation.
Refund eligibility under the 30-day satisfaction guarantee
If you cancel within 30 days of your purchase, LawDepot's own satisfaction guarantee entitles you to a full refund. You do not need to provide a reason, and the company cannot withhold funds. Email LawDepot's support team and explicitly state you're invoking the 30-day guarantee. LawDepot must process your refund within 10-14 business days. If refund processing extends beyond this period without explanation, contact your bank and request a chargeback-your bank can recover the funds on your behalf.
Refund eligibility under the consumer guarantees act 1993
If you're beyond the 30-day window but the service is faulty or unfit for purpose, the Consumer Guarantees Act 1993 gives you statutory refund rights. You must demonstrate that LawDepot breached the guarantee-for example, documents are defective, the platform doesn't function, or the service falls below a standard a reasonable consumer would expect. Provide specific evidence: screenshots of the issue, dates when the problem occurred, and a description of how this breaches LawDepot's promise. The company must refund you or provide a replacement. If LawDepot refuses, escalate to the Commerce Commission, which enforces these rights.
Processing timelines and payment methods
LawDepot must issue refunds within 10-14 business days of approving your request. If you paid by credit card, the refund appears as a credit on your card statement. If you paid by direct transfer, the refund goes to the bank account on file. Monitor your account during this period. If the refund doesn't appear after 14 days, contact LawDepot again and request proof of processing. Yafee clients report that timely follow-up significantly improves refund speed-companies respond faster when they know you're monitoring their compliance.
Common mistakes when cancelling LawDepot
You're not alone if you've attempted to cancel before-many consumers find the process confusing. Here's how to avoid the most costly pitfalls.
Mistake 1: cancelling verbally without written confirmation
If you phone LawDepot to cancel, the company has no recorded obligation to process your request. Verbal cancellations leave no audit trail, and disputes are your word against theirs. Always cancel in writing-email or registered mail. This creates timestamped evidence that holds up if the company later claims they never received your request.
Mistake 2: missing your renewal date
Auto-renewal is LawDepot's default setting. If you forget to cancel before your renewal date, the company will charge your payment method for the next billing cycle. Set a calendar alert for 7 days before your renewal date so you have time to cancel. Once you've submitted your cancellation request, monitor your account daily until the renewal date passes without a charge.
Mistake 3: assuming LawDepot will contact you to confirm cancellation
LawDepot will not proactively email you to confirm your cancellation has taken effect. You must follow up. After submitting your cancellation request, email LawDepot again after 5 business days and ask for written confirmation that your subscription is cancelled and your account is no longer active. This follow-up protects you if disputes arise.
Mistake 4: not invoking the consumer guarantees act when the service is faulty
If LawDepot's documents are defective or the platform malfunctions, don't accept a refusal to refund based on "policy." Your statutory rights under the Consumer Guarantees Act 1993 override company policy. Explicitly state in your cancellation email: "The service is unfit for purpose under the Consumer Guarantees Act 1993 because [specific reason]. I am requesting a full refund." This language signals to LawDepot that you understand your legal position.
Mistake 5: deleting your account before cancelling your subscription
Deleting your account does not cancel your subscription. LawDepot's billing system operates independently of your account. If you delete your account, you lose access to your subscription dashboard and may struggle to prove you've cancelled. Always cancel the subscription first, wait for confirmation, and only then delete your account if you wish.
After cancellation: what happens next
Cancellation doesn't end when you receive confirmation-you must verify that LawDepot has stopped billing you.
Verify that billing has stopped
- Check your bank statement or credit card statement 3-5 days after your renewal date passes. If LawDepot has honoured your cancellation, no charge appears.
- If a charge does appear on your renewal date, contact LawDepot immediately and demand a refund. Reference your original cancellation request email and the date you submitted it.
- If LawDepot refuses, contact your bank and request a chargeback, citing the company's failure to honour your cancellation request. Your bank can reverse the charge within 30-90 days of the transaction.
Confirm account access is revoked
- Log into your LawDepot account 1-2 days after cancellation takes effect. A cancelled subscription should trigger a message indicating your access is no longer active or that your trial has expired.
- If you can still access premium features, contact LawDepot support and inform them your account is still active despite your cancellation request. Request immediate deactivation.
Request deletion of personal data (optional)
- Under New Zealand's Privacy Act 2020, you have the right to request deletion of your personal data if LawDepot no longer has a lawful basis to retain it.
- Email LawDepot's support team and request that all your personal information be deleted from their systems, effective after 30 days (to allow for dispute resolution).
- Retain copies of this request for your records.
Escalation: what to do if LawDepot refuses to cancel
If LawDepot ignores your cancellation request or wrongfully refuses your refund, escalate your complaint to the regulator.
Step 1: document all communication
- Collect every email, screenshot, and message related to your cancellation request.
- Create a timeline: date you submitted cancellation, date you expected a response, dates of follow-up emails, and dates of any unwanted charges.
- Prepare a summary document that details the facts clearly and concisely.
Step 2: contact the commerce commission
- Visit the Commerce Commission's website and lodge a formal complaint about LawDepot's failure to honour your cancellation or refund request.
- The Commerce Commission is New Zealand's consumer protection authority and has statutory power to investigate breaches of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
- Attach your documentation and explain the outcome you're seeking (cancellation confirmation and/or refund).
- The Commission will contact LawDepot and demand compliance. In most cases, the threat of regulatory action motivates companies to resolve disputes quickly.
Step 3: request a chargeback from your bank
- Contact your bank and request a chargeback for any disputed LawDepot charges. You have 30-90 days from the transaction date to initiate this process.
- Provide your bank with documentation of your cancellation request and LawDepot's failure to honour it.
- Your bank can reverse charges and recover funds on your behalf, even if LawDepot refuses to process a refund directly.
Checklist: before and after cancellation
| Action | Timing | Status |
|---|---|---|
| Log in and screenshot your account status | Before you cancel | Proof of your plan and renewal date |
| Note your renewal date in your calendar | Before you cancel | Avoid missed deadlines |
| Draft your cancellation request in writing | Before you submit | Clear, professional communication |
| Submit cancellation email with subject line | Day 0 | Timestamped proof of request |
| Wait for LawDepot confirmation | Days 1-7 | Response expected by day 5 |
| Follow up if no response | Day 8 if silent | Escalation email to support |
| Check bank statement on renewal date | Day of next renewal | Verify no unexpected charge |
| Confirm account access is revoked | Day after renewal date | Log in and verify denial of access |
| Contact Commerce Commission if refusal | Day 14 if no resolution | Regulatory escalation |
How yafee helps you cancel with confidence
Cancelling a SaaS subscription should never require legal expertise. Yafee specialises in translating consumer law into step-by-step guidance that empowers you to cancel any service-from LawDepot to software platforms and subscription boxes-without fear or confusion. Our contract-law specialists have assisted thousands of New Zealand consumers navigate cancellation disputes, enforce their Consumer Guarantees Act rights, and recover unwanted charges.
When you use Yafee, you gain access to our proven cancellation framework, which cites the specific legislation that protects you and walks you through every procedural step. We've helped thousands of consumers cancel LawDepot and recover refunds by understanding the exact language regulators recognise and the documented proof that strengthens your claim. If you're uncertain whether you have grounds to cancel, or if LawDepot has refused your refund request, Yafee provides clarity on your legal position-and confidence that you're not asking for anything the law doesn't already guarantee you.
Summary: your rights and next steps
Cancelling LawDepot is your right, whether you're within the 30-day satisfaction guarantee or you've discovered the service is faulty. New Zealand law protects you through the Consumer Guarantees Act 1993, which supersedes any company policy that attempts to limit your refund rights. Document every step of your cancellation-submit your request in writing, follow up if the company doesn't respond, and monitor your bank account to verify that billing has stopped. If LawDepot refuses your legitimate request, escalate to the Commerce Commission, which has statutory authority to enforce your rights.
Your cancellation should be processed within 5-14 business days. Set calendar reminders for your renewal date, verify your refund appears in your account, and keep copies of all communication. Yafee has guided countless consumers through this exact process-and you can cancel LawDepot with confidence knowing your legal position is rock-solid.
LawDepot cancellation contact information
LawDepot does not publish a dedicated New Zealand postal address for cancellations. You must contact the company via email. Send your cancellation request to LawDepot's primary support email address, which you'll find on their "Contact Us" page. If no direct cancellation email is listed, use their general customer support address. Ensure your email subject line reads: "Subscription Cancellation Request - [Your Name] - [Account Email]." Retain a copy of your sent email, including the timestamp, as proof of your request. If you require a postal address for escalation purposes and LawDepot does not provide a New Zealand contact, use their registered business address in their home jurisdiction (typically the United States) and send your written cancellation notice via registered international mail.