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Frequently asked questions
Cancel Grammarsaurus: The Right Way
How to cancel Grammarsaurus and protect your money as a new zealand teacher
What is Grammarsaurus and why you might want to cancel
Grammarsaurus is an online platform that delivers grammar, spelling and morphology training resources for teachers and schools. The service offers video lessons, printable worksheets and subscription access designed specifically for classroom use across primary and secondary education.
You access Grammarsaurus through the UK or Australia websites, or via app subscriptions through Apple or Google Play. The company does not maintain a New Zealand office or support line, so all support and cancellations flow through international email addresses. This matters because your cancellation method depends on where you bought your subscription.
Teachers cancel Grammarsaurus for many reasons: the resource library does not match your curriculum, you have found a local alternative, your school moved to a different platform, or you simply want to reduce your subscription costs. Whatever your reason, Yafee is here to walk you through every step so you cancel cleanly and protect your money.
Where Grammarsaurus operates
Grammarsaurus operates primarily through two regional websites: a UK site and an Australia site. As a New Zealand user, you typically access the Australia portal, though the UK site is also available to you. Both serve New Zealand customers, but they are separate billing systems.
The company also distributes subscriptions through the Apple App Store and Google Play. This means your payment and cancellation process may differ depending on where you bought your subscription. If you subscribed via an app, your cancellation happens inside that app store, not on the Grammarsaurus website.
Why cancellation matters for new zealand consumers
As a New Zealand consumer, you have legal protections under the Consumer Guarantees Act 1993. Stopping an automatic renewal on time protects you from unwanted charges. Yafee helps you exercise those rights confidently and without delay.
Your consumer rights under new zealand law
New Zealand law gives you strong protections when you buy digital services, and Grammarsaurus must respect them regardless of where the company is based.
The consumer guarantees act and what it means for you
The Consumer Guarantees Act 1993 requires that services you pay for are of acceptable quality, fit for purpose and delivered with reasonable care. If Grammarsaurus fails on any of these counts, you have the right to request a refund, even if the company's stated policy does not allow it.
For example, if the video player malfunctions, the content is outdated or the resources do not match the curriculum level advertised, you could argue the service is not of acceptable quality. Keep records of the problem and your attempts to resolve it with the company. Document dates, screenshots and any support emails you receive.
Your legal position: You are entitled to cancel at any time if Grammarsaurus materially breaches the Consumer Guarantees Act. You do not need to wait for a renewal date. If the company refuses to refund you, you can escalate to the Commerce Commission or dispute the charge through your bank.
How to escalate if Grammarsaurus refuses to help
If you cancel and request a refund but Grammarsaurus declines, and you believe the service breached the Consumer Guarantees Act, contact the Commerce Commission at comcom.govt.nz. The Commission investigates consumer complaints and can push companies to comply with New Zealand law.
You can also raise a dispute through your bank's chargeback process if you paid by credit or debit card. Most banks allow you to dispute a charge within 120 days if the service was not delivered as promised. Document all correspondence before you escalate.
How to cancel Grammarsaurus on the web (UK site)
If you subscribed through the Grammarsaurus UK website, follow these steps to stop automatic renewal and cancel your account.
Step 1: log in to your Grammarsaurus UK account
- Open your web browser and go to the Grammarsaurus UK website (grammarsaurus.co.uk).
- Enter your email address and password.
- If you cannot remember your password, click "Forgot password" and reset it before you proceed.
Step 2: navigate to your account settings
- Click on your account profile or "My account" button, usually in the top right corner.
- Look for an account settings icon or profile menu.
- You may see a dropdown menu with options like "Account", "Billing" or "Subscriptions".
Step 3: find your subscription details
- Navigate to your subscription or billing section.
- You should see a page that lists your active subscription and renewal date.
- Note the date your next payment is due.
Step 4: cancel your subscription
- Look for a "Cancel subscription" or "Stop renewal" button and click it.
- Some versions of the site use "Pause subscription" instead; this is not the same as cancellation and your payment may still continue.
- Select "Cancel" or "Delete subscription" to ensure automatic renewal stops.
- The website may ask you why you are cancelling. You do not have to answer, but you can provide feedback if you wish.
- If you are cancelling because of a quality issue, note it here as it creates a record.
- Confirm your cancellation. You should receive an email confirmation within a few minutes.
- Keep this email as proof that you cancelled.
- Check that the email confirms the cancellation date and that no further payments are due.
How to cancel Grammarsaurus on the web (Australia site)
If you subscribed through the Grammarsaurus Australia website, the cancellation process is similar to the UK site but uses a different domain.
Step 1: log in to your Grammarsaurus australia account
- Open your web browser and go to the Grammarsaurus Australia website (grammarsaurus.com.au).
- Enter your email address and password.
- If you cannot remember your password, click "Forgot password" and reset it.
Step 2: access your billing settings
- Click on your profile icon or "Settings" in the top right corner.
- You should see a menu with options including "Subscriptions" or "Billing".
Step 3: cancel your subscription
- Click on your active subscription.
- You will see your renewal date and payment method.
- Click the "Cancel subscription" or "Unsubscribe" button.
- Do not click "Pause" unless you intend to resume later.
- Confirm the cancellation when prompted.
- You will receive a confirmation email.
- Save this email as proof.
How to cancel Grammarsaurus via apple app store
If you subscribed to Grammarsaurus through the Apple App Store on iPhone, iPad or Mac, you cancel inside the App Store itself, not through the Grammarsaurus website.
Step 1: open the app store on your apple device
- On iPhone or iPad, open the App Store app.
- On Mac, open the App Store from your Applications folder.
Step 2: go to your account and subscriptions
- Tap or click the profile icon in the bottom right corner (iPhone or iPad) or top right corner (Mac).
- Select "Subscriptions".
Step 3: find the Grammarsaurus subscription
- Look for Grammarsaurus in the list of active subscriptions.
- You will see the renewal date and price.
- Tap or click on Grammarsaurus.
- You should see options to manage or cancel the subscription.
Step 4: cancel the subscription
- Tap or click "Cancel subscription" or "Manage" and then select the cancellation option.
- Apple may ask you to confirm that you want to cancel.
- Confirm your cancellation.
- You will receive a confirmation email to the Apple ID associated with your account.
- Keep this email as proof.
How to cancel Grammarsaurus via google play
If you subscribed to Grammarsaurus through Google Play on an Android device, you cancel inside the Google Play Store, not through the Grammarsaurus website.
Step 1: open the google play store on your android device
- Open the Google Play app on your Android phone or tablet.
- You must be using the same Google account that you used to subscribe.
Step 2: go to your account menu
- Tap the profile icon in the top right corner.
- Select "Manage your Google Play account".
Step 3: navigate to subscriptions
- Tap the "Subscriptions" tab.
- You will see a list of all your active subscriptions.
Step 4: cancel the Grammarsaurus subscription
- Tap on Grammarsaurus in the subscriptions list.
- You will see the renewal date, price and your payment method.
- Tap "Cancel subscription".
- Google may offer you the option to pause the subscription instead; do not select this unless you plan to resume.
- Confirm your cancellation when prompted.
- You will receive a confirmation email to the Google account you used to subscribe.
- Keep this email.
How to cancel via email if you cannot access your account
If you cannot log in to your Grammarsaurus account or the website cancellation button does not work, you can cancel via email. This method also creates a written record of your request.
Step 1: prepare your cancellation email
- Compose a new email from the email address associated with your Grammarsaurus account.
- Write a clear subject line, for example: "Request to cancel my subscription".
- Include the following information in the body of your email:
- Your full name.
- Your email address used for the account.
- Your subscription reference number (if you have it).
- The date you wish the cancellation to take effect (ideally before your next payment date).
- A brief reason for cancellation (optional but helpful if you later need to claim a refund).
Step 2: send your email to the correct support address
- If you subscribed via the UK site, send your email to [email protected].
- Allow 5-7 business days for a response.
- If you subscribed via the Australia site, send your email to [email protected].
- Allow 5-7 business days for a response.
Step 3: keep a copy of your email and confirmation
- Save a copy of your cancellation email in a folder or take a screenshot.
- You will need this proof if you later dispute the charge or claim a refund.
- When Grammarsaurus replies, save that email too.
- Confirm that your subscription has been cancelled and that your next payment has been stopped.
Pricing and subscription options
Understanding Grammarsaurus pricing helps you determine whether you are on the right plan and whether cancellation is the best option for your school.
| Subscription type | Cost (NZD) | Billing cycle | Content access | Cancellation deadline |
|---|---|---|---|---|
| Basic (annual) | $199-249 | Once per year | Core grammar and spelling resources | 14 days before renewal |
| Premium (annual) | $349-399 | Once per year | Full library plus video lessons | 14 days before renewal |
| Monthly plan | $29-39 | Every month | Full library | 14 days before next charge |
| School licence (annual) | $1200+ | Once per year | Unlimited teacher and student accounts | 30 days before renewal |
| App subscription (Apple/Google) | $4.99-9.99/month | Monthly | App-based access only | Immediate via app store |
Pricing varies slightly between the UK and Australia sites due to currency and local tax. Always check your invoice or account settings to confirm your exact plan and renewal date.
What happens after you cancel Grammarsaurus
Cancellation does not end your access immediately; most services allow you to use your subscription until the end of your current billing cycle.
Access after cancellation
Once you cancel, you typically retain access to all Grammarsaurus resources until your next payment date. For example, if you cancel on 15 August and your renewal was due on 1 September, you can still use the service until 1 September at no additional cost.
When your billing period ends, your login credentials will stop working. You will no longer be able to access the video library, worksheets or any premium features. Download any resources you wish to keep before your access expires.
Refunds after cancellation
Grammarsaurus rarely offers refunds for partial months or weeks if you cancel mid-cycle, unless you can show that the service failed to meet the Consumer Guarantees Act. However, if you cancel before your renewal date, you will not be charged again.
If you believe you deserve a refund under consumer law (for example, because the service was not of acceptable quality), contact Grammarsaurus in writing and explain your grounds. Quote the Consumer Guarantees Act 1993. If they refuse, escalate to the Commerce Commission or your bank.
Data and account deletion
Cancellation does not automatically delete your account. Your email address, name and teaching history may remain in the Grammarsaurus database. If you want your data deleted, send a separate request to the support email address ([email protected] or [email protected]) and ask for full account deletion under New Zealand privacy law.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few small errors can cause headaches. Knowing these mistakes helps you cancel cleanly and avoid unexpected charges.
Pausing instead of cancelling
The most common mistake is clicking "Pause subscription" instead of "Cancel subscription". Pausing temporarily halts your charges but keeps your subscription active. When you resume, you restart automatic payments. If you do not plan to use Grammarsaurus again, always select "Cancel" not "Pause".
Not confirming cancellation in writing
If you cancel via the website, save your confirmation email. The email serves as proof that you cancelled on a specific date. If Grammarsaurus later charges you and denies that you cancelled, the email protects you when you dispute the charge with your bank.
Cancelling too close to your renewal date
The safest window to cancel is 14 days before your renewal date. If you cancel fewer than 7 days before renewal, some companies process the charge before your cancellation is active. If you are charged after cancelling, contact support immediately with your cancellation proof and ask for a refund.
Forgetting to cancel app store subscriptions separately
If you subscribed via Apple App Store or Google Play and also have a website account, you must cancel both. Cancelling your website subscription does not stop app store billing, and vice versa. Check both places to be certain.
Not checking for secondary accounts
If you used more than one email address to sign up, you may have two active subscriptions. Log in with each email address and cancel each subscription separately. School administrators should check whether they have created group licences that need separate cancellation.
Checklist for cancelling Grammarsaurus
Use this checklist to ensure you have completed every step and protected yourself.
- I know where I subscribed: UK website, Australia website, Apple App Store or Google Play.
- I have logged in to my account and confirmed my current plan and renewal date.
- I have clicked "Cancel subscription" (not "Pause") in the appropriate place.
- I have received and saved a confirmation email from Grammarsaurus.
- I have checked that the confirmation email states the cancellation date and that no further charges are due.
- I have downloaded any resources I want to keep before my access expires.
- If I subscribed via an app store, I have cancelled that subscription as well.
- I have checked my bank statement in 2-3 weeks to confirm no further charges appear.
- If I am owed a refund, I have emailed Grammarsaurus with my grounds under the Consumer Guarantees Act 1993.
- I have kept all cancellation emails and correspondence for at least 6 months.
When to ask for a refund under new zealand law
Cancellation stops future charges, but a refund is separate. You may qualify for a refund if Grammarsaurus breached the Consumer Guarantees Act.
Grounds for a refund
You can request a refund if the service did not meet any of these guarantees:
- The service was not of acceptable quality (for example, videos did not play, content was incomplete or outdated).
- The service was not fit for purpose (for example, resources did not align with the stated curriculum level or year group).
- The service was not supplied with reasonable care and skill (for example, support was unavailable or unhelpful).
How to request a refund
- Email Grammarsaurus support with the following information:
- Your account email and subscription reference number.
- The dates you used the service.
- A detailed explanation of how the service failed (with screenshots or dates if possible).
- The specific Consumer Guarantees Act guarantee you believe was breached.
- The refund amount you are requesting.
- Give Grammarsaurus 14 days to respond.
- A reasonable company will offer a partial refund or credit towards a future purchase.
- If they refuse, escalate to the Commerce Commission or dispute the charge with your bank.
- Your bank can recover the money via chargeback if the service was not delivered as advertised.
Comparison: should you cancel or keep your subscription
Before you cancel, consider whether downgrading to a lower plan or pausing might serve your school better.
| Situation | Recommendation | Action |
|---|---|---|
| You use Grammarsaurus regularly and it works well | Keep your subscription | Continue renewing; resources are saving you planning time. |
| You use it occasionally; full price seems high | Downgrade to a lower plan | Log in and switch to Basic plan or Monthly; save money without losing access. |
| You do not use it but might return next year | Pause for 3-6 months | Click "Pause subscription"; you keep your account and do not pay. |
| You found a cheaper or better alternative | Cancel and switch | Cancel here; download your data; subscribe to your chosen service. |
| The service does not meet your curriculum needs | Cancel immediately | Cancel via email; request a refund under the Consumer Guarantees Act. |
| You are not sure whether you will use it | Pause and reassess in 2 months | Pause your subscription; set a reminder to decide before pause ends. |
Contact information and customer support
If you have questions about cancellation or need support, use these channels.
UK support (for subscriptions via grammarsaurus.co.uk)
Email: [email protected]
Response time: 5-7 business days
Australia support (for subscriptions via grammarsaurus.com.au)
Email: [email protected]
Response time: 5-7 business days
Apple app store billing (for app subscriptions)
Contact Apple Support directly at support.apple.com/en-nz or in your App Store settings under "Report a Problem".
Google play billing (for app subscriptions)
Contact Google Play Support directly at support.google.com/googleplay or in your Play Store settings.
Escalation in new zealand
If Grammarsaurus refuses to help, contact the Commerce Commission:
Website: comcom.govt.nz
Phone: 0800 943 600
Email: [email protected]
Conclusion: cancelling Grammarsaurus with confidence
Cancelling Grammarsaurus is a straightforward process once you know where you subscribed and what steps to follow. Whether you cancel via the website, app store or email, your New Zealand consumer rights are protected under the Consumer Guarantees Act 1993. Yafee has helped thousands of teachers cancel unnecessary subscriptions and reclaim their money safely. Yafee offers clear, legal guidance every step of the way so you can make an informed decision. If Grammarsaurus later tries to charge you after cancellation, you have a written record to dispute the charge. If the service failed to meet acceptable quality standards, you have grounds to request a refund. Yafee is committed to putting you in control of your subscriptions and your budget. Take action today: log in to your account, click "Cancel" and save your confirmation email. Your money is yours to keep.